I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

Verizon,
Nobody.. and I mean NOBODY is buying your crap. You don't update to the latest software in a timely manner. The entire planet has the KitKat update for Android and you don't under the guise of better experience. That is crap, everyone else can do it but you, you are inept.
Additionally, you are the most expensive by far and the guise of biggest network. I really don't care about the biggest network, I use a very small percentage of it so this is no excuse. AND if you are the biggest how come EVERY carrier can beat you on price and get updates out faster?
Your new tiered plans "Family Share" crap.
I do how you still charge me for data, voice, and text.. even though at the end of the day these are all just data packets across your network. I love being charged three times for the same service though.
You want to really be the best, then change your ways.. but I am done waiting around for you.. this contract ends and I am gone.

After 20 yes TWENTY YEARS being with Verizon I to am done with their cell phone business. I have had nothing but problems with my "new" Droid, which I was "steered" to by a tech who told me what I should have not what I chose, my weakness was to still trust the employee had the best interest of their customer at heart. Brewhahaha! Boy what a error that was on MY part. I got a phone that has been defective from the moment I turned it ON.
I first had home service with Verizon for many years...then wifi....then the bundle. Great, all I can say is as this company has grown, they have fallen apart on their customer service and their policies. Their nothing more than yet another CORPORATE mentality company whose bottom line is PROFIT.
My droid arrived, it would not hold a charge...it would not always take a preference I chose...it would change things on preferences on it's own (wondering if my phone is like that car in the movie "CHRISTINE") and was encouraged to keep using it, I just either didn't understand the "smart phone" ...or my age was allowing them to think I could no longer learn to use anything other than a rotary phone. One tech actually told me to take the battery out and reset the phone, hmmm...sure right and ruin the phone? RIGHT...who trains these people???
Verizon is no longer any resemblance of the once good company it just to be.
Today my day was horrible. (your just lucky I told blab on about the last three months dealing with them!)
Having just spent the majority of my day being transffered from one department to the next (seems they now have to transfer you if there is something as simple as adding an e mail to the order that was cancelled in error by the way to replace the lousy dysfunctional Droid I got) no one person can do what ever your account needs. Half way through my completely messed up day, I got so tired of this syrupy fake responses telling me to have a wonderful day and enjoy the rest of my day..and it was a pleasure to serve me.... after way to many transfers to other departments...they started sounding like they were recorded bots...or flight attendants. I just had to ask them if they served peanuts and cold drinks. HARD LIQUOR?
So now I am waiting for my "reburbished" droid. (again)..checked on why I had not gotten it...it was cancelled flagged by "fraud". WHATTT? Fourth time I have ordered something and this has happened, and no e mail asking me to contact them. I live in a senior gated community and they are trying to tell me "someone in your gated community attempted to commit fraud" so MY order gets flagged. (half the seniors in this gated community are half dead the others are either in Palm Springs or traveling...and the one who are slightly mobile...might not remember how to even get to the mail room .and back to their house..granted UPS requires I SIGN for the phone...but impossible since they flagged and did not send the phone out. So, here I sit, wondering after three months of dealing with these (not so funny) clowns and gain absolutely NO satisfaction, except to say....adios...when my contract ends. AT&T hopefully is better, but who knows..this phone situation may be the death of me yet..and in the end VERIZON will not longer have to waste their time or mine transferring me to try to get a 1. working phone 2. my order actually processed correctly 3. have to re-educate their techs.
I no longer TRUST Verizon, I no longer believe they have the interest of their customers at heart. (what heart?) and about the only thing I don't understand is they sell me a phone, then a package to buy time...but also $30.00 a month fee to connect to their lines? Shouldn't that rather come with the package deal??
Signed..done with Verizon squeezing me two ways to Sunday. I just hope some other company comes in with a plan to beat the socks off these top providers of cell services in the states...and I'd like to just sit back and watch the huge exodus of people leaving. The pickens are ripe to do just that.

Similar Messages

I am done with Verizon after 13 years.

When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.

ppagemurray wrote:
When my husband started his new job it required him to provide his own cell phone with no allowance from his company. I had our usage reviewed and all the plans were explained to me. When I realized we were cutting it close I inquired about upping our minutes but the only other option was more than we could afford. I was told that alerts were available to let me know when we were approaching overages and that we could adjust the plan if it became necessary and those days would be prorated. Sounded great that is perfect I said. So imagine my surprise when we were presented with a $900 phone bill. My further surprise that during that time we were sent no alerts. But what really upset me the most is that during this time a plan became available that would have LOWERED our bill and not only were we not contacted to let us know in any way whatsoever when we asked why the answer was incredulous. First he said "well it has been advertised everywhere don't you read your bills?' Did he mean tThe online version of my paperless bill that could not even indicate which calls caused the overages tat did not connect me to a notification that said "Oh by the way we can charge you less and you can get more than you get now". I could go on and on but the botom line is that despite our efforts to make sure this did not happen no notifications of any kind was received, we are stuck with a bill we cannot afford to pay and despite the fact that we have had our phones with Verizon for over 13 years and 2 hours on the phone trying to understand how it happened the resolution we were offered was insulting and the customer service appalling. Full of contradictions, veiled ridicule and no desire to retain our patronage.
Since then I have checked with several family members and friends who are existing customers and not a single one was aware that the new plan was available and that it would LOWER all of their phone bills. Some of them by 50%.
Good luck with all of the new customers you get Verizon. This "old" customer is patiently waiting for her contract to expire so she can switch to a provider that does not require a contract. I hope the $900 was worth losing an "old" customer who finally reached her limit. You could have had a positive outcome and agreed to adjust our bill to what the new plan offers. Not only are we currently homeless and need our phones to keep my husbands job that pays the bills but we have 3 children who depend on every penny we have to keep them fed and clothed. Enjoy the profits you have made from this. I know I will not hesitate to tell this story to every Verizon customer I come in contact with and anyone who is considering your service. If I could avoid your outrageous contract cancellation fees I would be with a different carrier right now. It may have cost us $900 but I will make sure it costs Verizon much more as I convince all my friends and family that deserve better and that I have found options that are better.
If you are homeless, how did you come up with 900 bucks for your cell phone bill? 2. If you are homeless, what bills are you guys trying to pay? Just curious. 3. If you are homeless, why do you have more than one cell phone? 4. What is this mysterious plan that saves 50%? I want in on this.

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn't decide what she wanted so s

What a horrible way to treat customers. I was due for updates on my phones and thought I should maybe check some other prices but have been with Verizon for 20 yrs so ended up there. I got 2 new IPhones 5s and the wife couldn’t decide what she wanted so she stayed with old phone but this locked me into a new 2 yr contract . Within a wk one of the new iPhones started turning on and of like 10 –15 times a day. Wk 2 it turned off and would not turn on again . It was my sons who was in college at the time so we talked and he took it in to a Verizon store where he was told I need to come in since the account was in my name. He was away from home , Verizon could see on account it was his phone they said it was not abused, they could not even turn it on , they sold me the phone give him another phone maybe even a loaner till he gets another. So now I need to go to store and explain to 3 different people this is my phone and my son has it and I need a new one. what a waste of time after about 2 hrs and talking to different people and yes they said there were notes on his account from other person he had talked to from different store. So I finally walk out with a receipt in hand and being told I would have a new phone in a couple days. As I sat in my vehicle thinking this is stupid I looked at my receipt and noticed it said droid on it so back into Verizon I went. The salesman said that’s what your son has on his account. My son had activated a friends old phone so he has one since VERIZON REFUSED to give him one. Another hr 3 people and yes they can see he had a new iPhone and notes on it from other store. Sometimes sorry just doesn't do it. I was now late for a appointment . Now I walk out and have been told I will get a new iPhone in the mail in about 2 wk Yes 2 wks again I bought it there just give me a new one and you send old one back. I will also get a new droid that I have to send back because they said they cant cancel it . In about 3 days I get the Droid and sent it back Verizon mistake and a waste of my time . After waiting over 2 wks and not receiving a new iPhone back to Verizon I went . I am now bitter at Verizon after doing 20 yrs of business with them. 3 people 1 hr later I was told it got delivered to my post office . I got the tracking num called the post office and they say o yes that was the droid. Go back in to Verizon another hr of explaining I walk out being told I will get a new iPhone in a couple of days, We’ll see . Once again I got the phone in your store just give me a new one . Do you realize how much of my time you have wasted ? do you care? O what is Your Policy ? How many Billion did you make last year ? I am Locked into a new 2 yr contract . Why don’t you just release me ? After 20 yrs do you think I will ever renew my contract ?

Simple process. If an iPhone go to the Apple Store and not Verizon
the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
good luck

Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

Hi I Have A Prepaid SmartPhone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line.

Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever

Since you have no credit history, my guess is you would need at least a year of on time payments, and I'm not sure a pre-paid account would qualify as you can stop at any time.
You didn't specify your age, but getting started int he credit world is not easy - you may try applying for a gas card, or a credit card, and USE them, pay them off each month - and expect to take a year or more to establish a record.

TS3694 hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regar

hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

I am being forced to another provider after being with verizon for over 30 years!

On Friday,12/12/2014, my iPhone 5 was stole/lost. I immediately called Verizon to report and stop service. During this call I was told that I was eligible for an upgrade, so I though, might as well get the new iPhone 6+. I placed the order and had it billed to my account as I always have in the past, no problem!! HUGE PROBLEM!!!!! The Verizon rep tells me the phone will be delivered on Monday. She never told me I could go to my local store and pick it up under same terms just placed the order herself even though I made it clear that being without a phone even for just the weekend was not good because it was my only phone and hubby is cardiac terminal and that phone is the only way I can access icloud and gather my contact numbers. Monday morning, 12/15/2014) 7:30 my time I check online to see when to expect delivery that day, only to learn that the phone has not even been shipped yet!! I call *611 and reach yet another Verizon rep somewhere in California,, the other one was in Murfreesboro, TN. He tells me no problem, I can just cancel the order right now, before it ships and I will call your local area stores and call you back by 9:30am to let you know where to go pick one up yourself. Sounded ok to me so I agreed that he would cancel order and I would go pick up at retail unit he had called me with that had the phone I was wanting. 12:15pm No call from the guy to tell me which store to go to so again I am calling Verizon at 1:15pm. This young man puts me on hold while he calls the stores and then tells me the Wichita Ks store on Rock RD has 6 of the phones and they are aware of the situation and have a phone waiting for you. Great I get into my truck and drive over 50 miles to pick up the phone just to be told that the order was never cancelled and the phone shipped at 9:30am that morning and until they got the phone back from FedEx or me one my credit was tied up and I would have to pay full retail price if I wanted a phone that day. I immediately called some idiot named Rob that repeatedly interrupted me and was pretty munch put on hold for 41 minutes waiting for a stupidvisor to answer my questions. The same guy repeatedly keeps picking back up giving me every excuse in the world why the stupidvisor has not taken my call yet and then tells me he cannot leave me on hold any longer as their calls are not allowed to last that long but he will call me back in 2 minutes he does NOT! Finally after 41 minutes the store manager brings her fat *** out of the back and instead of asking " How can I help you?" politely, she demands "What is your problem?" She rudely interrupts me several times while I was trying to tell her the problem and my husband starts getting upset so I try to calm him down and she interrupts with what do you want me to do. I said fix this problem and get me a phone! She takes my phone number and information and tells me, can cancel the order. I told her not to do that unless you can get me a phone today without me having to pay, I want it billed to my account. She says I will go look into this I responded with fine I am going outside for a few minutes. She acknowledges me telling her I was going outside. After standing outside 15 minutes and she never reappears I call customer service back. I ended that conversation 55 minutes later and still no store manager. I later learned she had left the building 20 minutes before I ended my call with customer service without ever trying to come back out to us! The rep on the phone tells me someone reset my upgrade date to the 15th, like they did me a favor by cheating me out of an earlier upgrade date, it was on 11/30! But the order was shipped and I could expect delivery on Monday 12/17/2014, TODAY! I get home from my office today and no phone, I check FedEx and learn that Verizon had cancelled delivery and rerouted my phone to factory with them expected to get it back on 12/22/2014. I call customer service and I am told that the store manager cancelled the order and claimed I requested it! So now they cannot do anything but wait until they get the phone back. Mean while I have no phone and all my family and business contacts are trapped in the icloud that I cannot access without an iPhone and I have no way to call my family during the holidays or remain in touch with my carriers during the busiest season of the year for us! This is how you take care of a 30+ year customer? Someone please give me one good reason not to find another carrier and make sure all 9 of my children, their spouses and over half of my 23 grandchildren leave Verizon as well!

The problem is twenty three people leaving or twenty three thousand leaving has zero impact on a carrier with over 100 million customers. And they have the lowest churn rate. So if 10,000 or 20,000 or more churn out it means little to the carrier.
If you have a real lawyer he/she will advise you that you have no case. The device was not lost or stolen by the carrier, you were not eligible for a new device, and like any business who employs large numbers of poorly trained personnel who make low wages what was told to you is not in writing. So a verbal exchange does not hold up.
In fact in Verizon's customer agreement it has such a disclaimer against any verbal exchanges so if you have that agreement in writing, go get them.
The posting on public forums and places like Face Book, Linkin, Google+ or a personal web site can open you up to a lawsuit for Dilution of Trade Name, and other offences. However if you have proof then go for it.
Unfortunately that is how big business works today. A pity

Done with Verizon - BTW, TY Smith6612!

Well, I gave Verizon another two weeks while I called up Comcast to get another line setup and as to be expected, next to nothing was done on Verizon's end to fix the issue. I noticed that my speed went down on speedtest.net which is likely why I haven't been experiencing the frequent disconnects, but now my internet connection is so slow that whenever I go to utilize my banks website, it alerts me that my internet is so slow that I should consider utilizing the mobile site through my phone. Impressive, Verizon.
Verizon, I hope you read this (and will make sure to give an identical speech to the sales rep that closes my account here). Every experience that I've ever had at any capacity with Verizon has been utterly unsatisfying. I've had my forum posts closed to where they've been "escalated" and more or less, nothing was done. No phone calls, no action taken, nothing. I don't enjoy having a 2500 ms response time between myself and google and I really don't appreciate being kept in the dark throughout this entire experience.
To end on a good note though, this forum has been extremely helpful...much more helpful than Verizon's customer service. I'd like to give a special shoutout to Smith6612 for looking over a few things for me and attempting to help as much as possible. Much appreciated my good man.

Hi gdalemoore,
In order to re-open your escalated issue, please go to your profile (by clicking on your name at the top left of the page), in the center of your profile page you will see a link to your Private Support Case. Please respond to the case thread and fill out the form. A Verizon employee will get back to you regarding your issue.

Does Convergent really work with Verizon for Collections?

Hi There!
I had some issues with Verizon a few months back, i won't get into the details, but needless to say i was ****** off enough to cancel my service after 11 years of being a customer.
When they added up my last bill + termination fees it was around $1000, i don't tend to have that kind of money laying around, so i offered to make payments of a few hundred bucks a month ($200-$300) and was told that wasn't good enough, if i wasn't going to pay half at once they didn't care.
So i have let it sit there and kept contacting back to see if i could set up a payment plan.
I just got a letter from a Convergent Solutions the other day saying they are handling the collections on the account on behalf of verizon, and they have offered me a settlement for 60% of the debt. However, when i googled them, there are a lot of blog posts and things about them being a scam, and people who have paid them but still been contacted by verizon for the balance they owe. There are also over 200 disputes that had to go through BBB to be resolved.
I have contacted Verizons Customer service and gotten no response
So my questions are:
1. Is convergent really working on behalf of verizon, and if i pay off the settlement with them, my account will be rectified?
2. Convergent says they do NOT report any accounts to credit agencies. However they cannot promise that Verizon will not report it as negative, even though it's been paid. (Potentially negative as "Delinquent: Paid/Closed") Honestly, if it's still going to show up as a negative on my credit, i'm less motivated to fork over my whole tax refund to pay it off....so i would only want to pay it off with an agreement from Verizon/Convergent that it will not be reported to the credit agencies.
Anyone have any advice/suggestions? The settlement offer expires on 1/31 so i'm on a short timetable, lol.
Thank in advance for all your help!

Hello lookn_glas_shrd,
I think the majority of us have been in the position you're in, and I would like to help you with your situation. The amount of information I am able to see depends on how long it has been since the service was disconnected. I would have to access your account information. I assure you that I am an employee of Verizon Wireless. Please send me a DM (Direct Message) with your name and your mobile number, as well as the zip code of your billing address. If I cannot view the necessary information, I can assist by pointing you in the right direction. Once I see the account, I will be able to gather the necessary data and provide you with 100% information. More importantly, you will be provided with peace of mind in knowing exactly what's going on and how we can resolve this together.
I look forward to hearing from you!
Best regards,
Christina B
VZW Support
Follow us on Twitter @VZWSupport

Switching Service Provider!! Done with Verizon

With this Lack of Response from Verizon I am switching Service Providers.
There are
AT&T
T-Mobile
Wal-Mart
Cricket
Net-10
Sprint
Just to name a few

You are so right about verizon being a lowsy company...
I too had been a customer for over 12 years... actually when they were primeco, and turned into verizon.
Was good for a while, then it got worse and worse as the years went on. I have changed carriers on my phone as of August this year.
I had to suffer thru the last several months of the "agreement" for my sons' phone before I could also change carriers for his phone. I had to log in to pay the last little bit!!
Just had to access the part where I could agree on peoples complaining about verizon, and let everyone know NOT TO GET MIXED UP WITH VERIZON !!!!
Too many problems to write about, just majorly sick of the %&^$#@#(^%
GOOD BYE VERIZON... you crappy group of individuals!! LOL

Terrible experience with Verizon customer care. Need update on security deposit.

Hi,
I disconnected my FIOS internet service about two months back. When I took the connection last year, I was asked to pay a security deposit of $400 and I paid this. After disconnecting FIOS, I am trying to get the status of the refund of my security deposit.
I have called close to ten times to the customer care and all the times, I have been given either false information or I was told they would call me back and that would not happen.
At this point, I am extremely disappointed and surprised about how an organization like Verizon could be so unprofessional.
I need to know the status of my security deposit. Has anyone else faced this kind of a problem? How was this resolved?
Regards,
Sathish

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

I have tried several times to update my iphone 4 with verizon but it will not update the new software

I have tried several times to install the updates to my iphone 4 with verizon but has been unsuccessful.

What happened when you tried?
Error message?
What did it say?

Wow, what is up with Verizon and their customer service?

This company is becoming a joke. Customer Service use to be decent years ago but they are going downhill, fast. First thing, the late release on the Note 4? Why? Second... Why are they taking the headphones out of the Note 4? For the price we pay we should get what is included in the box. Third... Two day shipping on preorders, not overnight especially when they are releasing a week late. Fourth, I call CS before I preordered the Note 4 and was told I couldn't preorder it until the 23rd, a few days went by until I found out that wasn't true. If I don't get mine by the 25th because it ends up getting backordered I'll be furious. If any other carrier had service at my house I would already be with them.

You know Ann there are other people out there who do things differently than you do... I for one use earphones with my phone all the time, when im exercising, working, mowing the lawn, etc. and in my experience those that come with the phone tend to be of very nice quality.
<< Personal comments removed to comply with the Verizon Wireless Terms of Service >>

Been with Verizon for a week and already have major billing issues.

I signed up for a new share everything plan 7 days ago. Prior to switching to Verizon from Sprint, I stopped by a Verizon store and spoke with an employee about the employee discount we would be applying. The employee told me that we would be given a discount off of both the monthly access fee as well as the $40 smartphone fee for the "primary" line.
I received a letter today confirming that the employee discount had been applied and I am not getting a discount on the $40 dollar smartphone fee. I called CS earlier and was basically told tough luck. Sorry you were given misinformation that affected your decision to switch carriers, but there is nothing we can do to help you out.
Additionally, because we apparently signed up for Verizon service on the last day of the billing cycle, and didn't sign up for the employee discount until our 3rd day of service, the employee discount is not being applied to our first bill. I was told that if we would've signed up for the discount on the first day of service that it would have shown on our first bill. How was I supposed to know that the day we signed up for service was the final day of the billing cycle??
I've been a customer for 7 days and am wondering what I've gotten myself into. Is this really what I have to look forward to for the next 2 years? I've been lied to, which will result in my spending of hundreds of additional dollars over the next 2 years, and have been offered no help to resolve the issue. I am strongly considering leaving while I'm still able to. Sprint made a VERY strong offer to retain my business and I am seriously considering taking them up on their offer. They obviously value my business more than Verizon.

>Comment removed<
12/16 was the first day I had service and the last day of my billing cycle. It can happen and did. Would've been nice to know so we could get our employee discount setup before the first bill was generated (2 days later).
By not having my my 22% discount applied the $40 smartphone fee, it will literally cost me "hundreds of dollars", over the next 2 years. Let me break it down for you:
$40 x 22% = $8.80
$8.80 x 24 months = $211.20
(This of course doesn't include the additional taxes ill be paying as well, >Refrain from comments that attack other members<
I'm not trying to get anything different from everyone else. For some silly reason though, I just believe that store employees should give accurate information to potential customers, especially when it influences the customer's decision to switch service providers. The only reason they can continue to mislead customers is because there are no repercussions and because people like you seem to justify their actions.
Message was edited by: Verizon Moderator

Is there anyway I can get an upgrade even though I'm on a prepaid plan? Ive been with verizon for years.

I've been a loyal customer to Verizon. I am still contemplating switching to a bill instead of prepaid but in the mean time I was wondering if Verizon had a way for prepaid customers to get upgrades.

That makes no sense. People get subsidized upgrades because they are agreeing to a 2 year contract. You don't have contract with pre-paid so no you can't get a discounted phone for pre-paid. And if you go on postpaid you might want to re-think about taking that subsidized upgrade because you must realize you are locked into a 2 year contract and you won't get to upgrade before then. Unless you need more than 6.5 GB of data I'm not sure why you would switch from pre-paid.

I am done with Verizon for their inability to update Android in a timely manner. When my contract is up, after 10 years, I am gone.

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