Does Lenovo cares a bit, if your laptop is stolen or lost?

Guys,
I do not think so!
I have been trying to  report the theft of my T60 to Lenovo without any success. I guess there should be a link that is easily visible at "Contact Lenovo" but there is no such. Anyway when I clicked "Contact Lenovo" got to the page that said that i should write to [email protected] if I want to contact Lenovo Hungary.
I wrote a mail, but immediately got a response that this mail address did not exist!!! Then I went to the Czech contact pages to report the theft as it happened in the Czech Rep., I sent mail, but received zero response for a week.
Why is this so complicated?
Who has any experience in getting replies after reporting stolen or lost Lenovo notebook? 
Why does not Lenovo care if we are succeeded in reporting such events? I paid 1400 EURs for this PC and at least I wanna try my best to get it back if somebody is stupid enough to take it to a service. (as a matter of fact it should not be working as all security features were applied.
Do they have any system that is capableof recognizing a dubious Pc?
Thanks,
Imre
Solved!
Go to Solution.

ipetro,
Sorry to hear about your loss, and that you've had trouble reporting the loss.    We have begun to offer software and services like Computrace from LoJack to help our customers guard their systems and aid police in recovering the system in event it is stolen.  I realize that these don't help you now, but I wanted to let you know that we do care.
Could you send me a PM with the model type and serial of the machine that got stolen, along with your contact information ? 
I'll ensure this is properly logged and follow up with you.   Obviously, I would encourage you to contact your local authorities and insurance as applicable.
Once again, very sorry to hear your system was stolen. 
Mark
Message Edited by Mark_Lenovo on 07-08-2008 07:13 PM
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
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    Message Edited by iamdh on 04-11-2008 10:08 PM
    Message Edited by iamdh on 04-22-2008 05:21 PM
    Message Edited by iamdh on 05-31-2008 05:50 PM
    Message Edited by iamdh on 05-31-2008 06:06 PM
    3000 N100-0768DKU
    XP Home 5.01.2600 SP2
    Ubuntu 8.04(hardy)
    Solved!
    Go to Solution.

    Dear iamdh,
    Thanks for your answer and your update of the main post. I also read the various interesting articles you mentioned.
    Now, I would like to submit to you these interesting questions :
    Question 1 : Please do the following test : Open Paint, enlarge to full screen, set image size at least the size of your LCD (e.g. 1500 x 1200 dots) and use bucket tool to fill the whole image in pure black. Now, go to control panel, display, screensaver tab, and select Blank screensaver and test it with the View button. DO YOU SEE A DIFFERENCE between the black screen in Paint and the blank screen of screensaver ?
    I don't see any difference (I use a vaio A517S laptop with high brightness LCD), so the conclusion might be that the blank screensaver uses up the same energy than a black color screen. A 2nd experiment leads to the same conclusion more conclusively : View again the "blank" screen (in screensaver tab, View button) and play with the Fn Keys to change brighness. You will notice that that it is impacted by brightness level which means the blankscreen is NOT a real "blank". WHY IS IT IMPORTANT ? Because, if choosing the Blank screensaver uses up the same energy as a black screen, AND because the black screen doesn't make any difference with a white screen on a LCD (remember the paper you found), then, why choose the Blank screensaver !!? Or, is it the fact that colors don't make any difference with LCD which is wrong !?? At that stage, I only ask. It is logic, it is one or the other, isn't it ? Any comments welcome.
    Question 2 : You remember that energy transforms into various forms : light, temperature, strength, movement, etc... Now, let's come back to LCD monitor : IF a black full screen and a white full screen uses up the same energy (youy remember the paper http://savingenergy.wordpress.com/2006/11/21/saving-energy-one-monitor-at-a-time/), then, there is a interesting point : Because the white screen gives more light than the black (you can check that in the middle of the night using your laptop as a spotlight torche !), it means that the black uses up its energy into an other form.  ...What could it be, other than temperature ? LET'S PUT IT AGAIN DIFFERENTLY : The black screen and the white screen use up the same energy, but why it is used for brighter light with the white, it is used for higher temperature with the dark.  WHY IS IT IMPORTANT ? Because higher laptop temperatures damage batteries quicker, then it means that we should avoid dark colors and prefer light colors in our windows settings. .. any comment welcome
    Really, the central point of discussion is the fact that electricity LCD consumption is not impacted by colors, even white or black. Has it been really double checked by many ? A story to follow..
    Message Edited by Nicolas on 04-24-2008 01:34 AM
    Message Edited by Nicolas on 04-24-2008 01:35 AM

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