Does verizon care if I cut the copper wire?

I had FIOS installed a few months ago. When the tech came out I confirmed at the beginning of the install that he would disconnect the old copper wire, I didn't want it after the FIOS install. At the end of the install the copper wire was still up and when I asked the tech about it he said he doesn't disconnect it, he said that in case FIOS isn't the next big thing that he leaves the copper in case we have to go back. I know that after he installed the FIOS line that the copper wire still worked. I had interent and when he was trying to get the phone hooked up via FIOS he was using the copper wire to talk to some people. I don't really think I need the copper, so I want to get rid of it. I don't mind cutting the wire off the house but what do I do with the wire hanging from the pole? just wrap it around?

Now, I am wondering why you would want the copper removed?
In the meantime, as I wait for that reply.
You are aware that:
Once copper is removed to get back on slower DSL speed to save money, it might cost you money?
For example at http://www.broadbandreports.com/shownews/88075
Quick quote
When he tried to reconnect POTS service via a competing provider, he was told by Verizon that a new NID would run him $3,000.
Hint, hint. Are you sure you would to do that?
http://www.boston.com/business/technology/articles/2007/07/09/fios_users_say_verizon_cuts_copper_wires_cheaper_options/
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Please help, cut the inside wire of Iphone

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Does Verizon Care why its customers are leaving?

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Give me unlimited voice, don't force me into a Share Everything family plan and then maybe I will come back to Verizon!

They have the 65+ plan for talk only which services most seniors as they don't need the texting and data. Otherwise, yes you will be paying more to get the fancy Smartphone and all its gidgets and gadgets.
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Has Anyone Else Been Forced to Accept FIOS Because Verizon Doesn't Want To Repair Copper Line?

Technician came out today and concluded there's a problem with the wire coming from the pole in my neighbor's yard which connects to the box on the side of my house. Said neither he nor his supervisor believes that Verizon is going to want to replace/repair the wire in view of the fact that Verizon is trying to get everyone in my area switched over to FIOS. Technician also advised that Verizon is unable to access the easement in neighbor's yard in order to make the repair. The technician told me that I would have to contact code enforcement and/or go to court to secure access to the easement for Verizon to make this repair. When it became clear to the technician that I wasn't going to switch to FIOS, thus eliminating the need for Verizon to repair the line, he closed out my repair ticket. Doesn't Verizon have an obligation to repair and/or replace this wire? What are my rights in this situation? If Verizon is unable to gain access to an easement in order to make a needed repair, isn't it their responsibility to seek assistance or pursue legal action against the property owner denying them access? Does the technician have the authority to close a repair ticket without completing the repair? Since placing the repair request on Tuesday, I have had to endure a significant amount of pressure, brow-beating and bullying from Verizon (call on Wednesday, as well as two phone calls from technician and order taker today). I find all of this reprehensible and completely unsatisfactory. I do not want FIOS. Here's what I do want: I want Verizon to repair or replace the bad wire and restore my service as soon as possible. PLEASE!

YES!!! I am having the same issue. It has been over a year with intermitant service and the last few months have only gotten worse. I have had three techs come to " fix" the line to no avail. Yesterday a tech came after I called for the third time in a few months and explictly stating I wanted my Copper Line fixed. They then proceeded to stated that they couldn't fix it and the only solution was to go to FIOS. Verizon hasn't been maintaining its copper lines and its ridiculous that you call and call to get the run around when trying to get it fixed. Each tech comes out and says the same thing the company isn't fixing copperlines, FIOS.. etc. On top of that the tech left yesterday and not only was my phone no longer working .. " straight to vm" but my internet wasnt working either. I contacted customer servicet that same night to be told that I have an order pending even though I was told I didn't have to make up my mind and a new Tech would be there the next day. Guess what! THEY SWITCHED ME WITHOUT MY AUTHORIZATION. This has been one of the most fustrating experiences. I want to know why they are not providing copper service when they publically stated they do. I do not want FIOS. Here's what I do want: I want Verizon to repair or replace the bad wire and restore my service as soon as possible. I have been a long time Verizon Customer it is so fustrating to see how they are treating they consumers. Thank you!

Copper wires or new cable ??

Hi all... at last we have been offered high speed broadband (we currently get about D/L 3mb)
This is from Samknows about our exchange.
BT FTTC broadband availability
You are connected to the Butterwick telephone exchange.
FTTC is available in your area
Downstream Min: 69.4 Mbps
Downstream Max: 80 Mbps
Upstream Min: 20 Mbps
Upstream Max: 20 Mbps
» Matched result using the phone you provided
https://www.samknows.com/broadband/exchange/EMBUTTE
ok, some questions...
1) the cable is on the other side of the road (A52) how will the cable get to our house??
2) Is it a new cable or does the connection come down the copper wires from the telephone pole.?
3) does an engineer have to come round??
Solved!
Go to Solution.

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
80
69.4
20
20
Available
FTTC Range B (Impacted)
80
60.7
20
12.2
Available
WBC ADSL 2+
Up to 6
3.5 to 8.5
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ADSL Max
Up to 4.5
3 to 7.5
Available
WBC Fixed Rate
2
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Does verizon cut customers fios speed slightly after 1 yr of beating the advertised speed??

i have always checked my download speed on a regular basis and have been so pleased to beat the advertised speed.
for exactly 1 yr ive averaged about 20.6 download (and sometimes up to 22!) speed on both my wired desktop and also my wireless laptop.
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sure new customers are happy with the service.
i cant help but wonder since i just hit the 1 yr service time,if my speed has been cut slightly by verizon(i hope not).
this happened on 2 different computers at the same time and if i had a faulty fios connection,my speed would drop by more then just 1.5 mb.
i hope i can soon get back to my 20 mb speed that i always been so happy with.

As long as I've had FiOS, I've never had that happen nor have I ever heard of it happening and, Verizon gains nothing by intintionally doing it.
1MB drop isn't a drop, and you can't get a consistant read using 3rd party tests. I can use DLS or Speakeasy and get great variances hitting all of their servers.
The only thing you can test that is consistant is Verizon's speed test to know what you're getting between you and Verizon. Once you get on "the hwy" there are too many variables in traffic and servers.
Of course, you shold also check to see if you coujld stand a tweek or 2. There are some easy network tweeks that every PC needs when on a high speed network.

Does Verizon ever provide a different model phone if the customer has basically had the same issues with 3 prior 'replacemet' (refurbished) phones?

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I have insurance and it was still under warranty, so it was replaced, by Assurian, I believe. The replacement phone had the same problems, plus a whole lot more. During calls, the wifi, and/or Bluetooth options would appear, or the phone would suddenly go on mute. In addition, when I tried to access my voicemail, what I heard was my own voice and outgoing message, not the one from Verizon asking for the password. These problems were intermittent, which made the Verizon employees dubious, but it's like the car that you take to the garage that suddenly works fine. Anyway, there were some other problems too, so I got a replacement phone again, which is the phone I currently have had for about 3 months. A few days ago it went from bad to worse. In fact it went Crazy!: Every call I make or receive is immediately dropped. Maybe after 5 or 6 tries, I can complete a call, but rarely. When I do, the mute and speaker options spontaneously activate, at the same time!! When I go into my voicemail, the messages are deleted in rapid fashion, one after the other, and I cannot get them back. Or, as I said earlier, the Wifi/Bluetooth screens appear, and it's difficult to punch in any numbers as I have to hit the back arrow many times. Strangely, the phone makes odd sounds: It buzzes or makes this odd chiming sound! If I didn't know better, I would think that I have finally lost my mind! I could go on but you have the gist. The phone is simply not workable. I phoned tech support, and she was very nice. After an hour on the phone, it worked ok, until the following day. She didn't do a factory reset, but she had me take the sim card and battery out. She did things on her end, which unfortunately I don't recall, but the phone worked ok until the following day, when it went crazy again.
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Thank you for any feedback ,comments or stories!

amysue, We defintely want you to have a reliable and working phone. Our apologies that you have had issues with the current model, the Galaxy Stellar. After reviewing information about the overall function of the phone, it does not appear that Samsung has recalled the device or stated that all Stellar devices are defective, with that being said, the warranty would still only cover the same make and model. The only time a completely different phone is sent out is if the manufacturer deems the entire make and model overall faulty. It is common to have a few glitches and a master/factory reset, in addition to all other troubleshooting, will help resolve these issues. The Stellar is no longer made because there have been several Samsung galalxy devices launched, and this is common with any device manufacturer. Our recommendation is to take advantage of EDGE, if you are seeking a new device with low monthly payments. This gives you the chance to explore different device options without having a contract and you can EDGE up to a new device once meeting certain requirements. We hope to resolve your concerns here or by calling customer support.
sheritah_vzw
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Verizon does not care about customers!!!

On Sunday, December 9th, I visited my local Verizon store in
Inverness, Florida.
I was excited about getting a new phone and had already
decided on the new Galaxy S III. The store was pretty busy, so we I to wait,
after waiting for about twenty minutes a very friendly sales representative by
the name of Jay was ready to assisted me. I explained to him that earlier this
year I had purchased and returned a phone but that my account had not been
reset to show that I was eligible for upgrade. He then called into Verizon and
spoke to someone named Brandy (<Phone Number deleted>) who stated that she
could not do anything about this situation due to my lack of having a package
tracking number from the phone I had “so-called returned” because it was not
shown as being in the warehouse inventory. After numerous attempts by the sales
representative, as well as myself, to further explain to her that I had
documentation printed from Verizon showing my account being credited monies
back after the phone had been received back into inventory. In an attempt
extinguish the animosity between myself and this Verizon representative, Jay
asked her if there was anyone else, possibly her superior, which we may speak
to. She then put us on hold while she contacted said superior, which reiterated
exactly what she had previously said. My store sale representative had kindly
put his phone on speaker so that I might also be privy to the information given
by these two female representatives. Along with my frustration of the
situation, I had to also sit by as the two of them exchange casual niceties, as
if the store sales representative or myself were not even present. By this
point, I was extremely offended by the utter disregard for myself, being a
loyal customer and for the embarrassed store representative. The superior
explained that even though I had documentation showing the previously purchased
phone had been returned, Verizon did not have any documentation from their
warehouse as ever being received or restocked. She stated that she would have
to file a form to investigate if the phone was indeed received. I was concerned
because this issue was from the beginning of the year and it was now December,
what if they could not find anything? I asked her that very question and she
responded with the answers I dreaded the most: You will have to wait and see
“if” we can find the phone, you are still under a contract because of your
upgrade, and you will be eligible for upgrade again October 2013.
I can not even begin to emphasize my disappointment in
Verizon. I was completely shocked by how not only I was treated but how these
female representatives had also disregarded a fellow Verizon employee too. At
several points he actually had to ask if he could speak without being talked
over by one of them. I would not refer any of my friends, family, or even total
stranger to your company.
The phone call ended with Brandy stating she would get back
in touch with me with an update (which never happened). It is now December 20th
and I am yet to hear from any Verizon representative. Earlier this evening, I
called and spoke with Jennifer (Badge ID#<Deleted>) who was extremely helpful. I
explained the prior situation and provided her with the exact information that
I had provided previously to the store sales representative which then verbally
relayed the information over the phone to the two female representatives. In
matter of minutes, she was able to find a tracking# (<Tracking Number deleted>)
that was received by the warehouse on March 2nd. She could also see
that there was not a name documented for the Verizon employee that sold me the
phone, which came up during my prior conversation because I had to keep
defending myself that I had purchased the phone not in a store, not online, but
over the phone when someone from Verizon contacted me. Jennifer placed me on
hold while she contacted someone else to help her. It wasn’t long and she came
back to the line reporting that she had been able to reset my eligibility. She
apologized for it taking her so long, but I explained to her that when I had
went into the store, I had to wait almost two hours without getting any
acceptable results. I am glad to know that your store representative (Jay) and
your customer service representative (Jennifer), still care about providing
good customer service. If it was not for them, I would honestly believe that
Verizon did not have one ethical employee who believes in doing the right
thing! Even though I finally got it reset, I have never received any response from customer service regarding their employees nasty attitude and lack of professionalism! After the way I was accused of not returning a phone that they had records of receiving, I think they should give me my upgrade for free!
<Personal information of employees and tracking number removed for privacy per the Verizon Wireless Terms of Service .>
Message was edited by: Verizon Moderator

<Inappropriate comments deleted per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Verizon does not care about this problem

I just spent about 2 hours in chat and all I got from the rep and supervisor is that LG is to blame and they can do nothing about this. They do not care that we have to suffer with a phone that is basically useless because of this horrible update. I am going to seek another carrier as soon as possible because Verizon does not deserve anymore of my money. Take ownership and help your paying customers instead of pointing fingers at other people. Shame on you Verizon and I can't wait for others to leave your horrible company.

Have you tried backing up your data. Factory reset the phone. And restore data?
This should be covered under warranty, if not from Verizon, then from LG.
THe upgrade process took 2 hours on my phone, which was much longer than any upgrade I've ever had.

Does verizon care if I cut the copper wire?

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