Downgrading subscription failed (no follow up by Adobe)

Hi there,
I just downgraded my Formscentral account by cancelling the Plus account and rebuying the Basic account. However, my clients do get messages that the limit has exceeded. Moreover, I already contacted support on the 2nd of January and they opened a support case. Still nothing has been done.
Can you ASAP put my account right to the Basic Service, as I already paid for it this shouldn't be that difficult?
Thanks!
Barry

I see that your account level is at "Free" so I forwarded to Support and they should reach out to you very soon, if you can reply to me by email with a good contact phone number I can share with Support that would be helpful: [email protected]
One question, you are sure that you signed up for the Basic service with the same AdobeID (email login)?  Sometimes users do confuse themselves with multiple logins, just checking to be sure...
Thanks,
Josh

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    From: [email protected]
    To: [removed by moderator]
    Subject: Re: Error-"File failed to be converted using Adobe ExportPDFonline"........??? Error-"File failed to be converted using Adobe ExportPDFonline"........???
    Re: Error-"File failed to be converted using Adobe ExportPDFonline"........??? created by dave_m_k in Adobe ExportPDF - View the full discussion
    Good day,
    Are you still encountering this problem?  I've not heard of this behavior that you're describing, but hopefully we can get to the bottom of what's happening.
    Kind regards,
    David
    Acrobat Community Manager
    Adobe Systems
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