Download from ALV are all in one column including the header

Hello All,
We are having problems with the download of excel from ALV grid. what happens is that instead of the data dispalying in different columns, it is all in one column, including the header. what could be the problem? this only occurs in the production system but in the development and quality it is ok.
Thanks for your help.

Hi,
We also used the option download to local file and it works fine. Only the button download to excel is not working as expected.

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