Downloaded a video, have the file, but doesn't show as purchased.
I downloaded a Desperate Housewives episode the other day. My account says I purchased it, but it doesn't show up in my itunes list as purchased. I have a 200M file, but it doesn't have any of the show information with it and it won't play. I just get 43 minutes of gray screen with no audio. I have the most recent version of Quicktime and all the other episodes I've downloaded have worked. (except one other that did the same thing and they had to reset something so I could download it again.) I've been charged for something I can't watch and when I sent a note to the same address that fixed it last time, they said they don't handle technical issues. Has anyone else seen this OR does anyone have the link to send an E-mail to technical support. Apple's webpage is a nightmare when it come to actually getting a human being to help you.
Use the links in the iTunes Music Store itself to tell them of the problem. Or the links under the help menu of iTunes.
Similar Messages
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Need Adobe Acrobat X Suite Download. I have the key but lost the disks.
I have a new computer and I'm trying to move Adobe Acrobat X from my old computer. Looked everywhere but unable to find the disks, so I need to find an Adobe Acrobat X Suite Download. I have the key.
UPDATE: Found the disks but now need to know the best way to make a back-up copy since these disks are rare.This is a regular question and easily found on the forum. In any case, try http://prodesigntools.com/adobe-cs6-direct-download-links.html.
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Music is on the shuffle but doesn't show in iTunes
Okay. I've never had this problem before; I've got a 160GB iPod video and an old pink mini, both of which work fine with my computer(s) and iTunes.
My problem is the shuffle. I got the 2GB one brand new, straight from Apple. I keep all of my music on an external drive. When I first hooked up the shuffle along with the external drive it had a major freak out and one would disconnect the other one every time I tried to use both at once. So I googled, read that sometimes you can't have other things plugged in at the same time as the shuffle. Ended up hooking both to a USB hub and they worked perfectly together.
Plugged the shuffle back in today and there was no music listed on the shuffle in iTunes, however, it said that I had used up however many megabytes, with 71 songs on the shuffle. (You know the little bar down at the bottom?) Ejected it, hit play, and the music is all there. Reconnected, added one song, and it wiped out everything on the shuffle. So I readded everything I had on there, ejected, made sure I didn't have any playback problems, reconnected, and now the same thing is happening again. The bar shows that I've used the space but doesn't list any of my music. I haven't tried to add any more songs because I don't want to go through readding all of that stuff again right now.
So, any thoughts? I disabled automatic syncing for all of my iPods, and I don't use the autofill option. I've only used one of my computers to add music so far, and haven't had any problems adding purchased content.
Any help would be greeeatly appreciated. And if anyone is in need of a visual for what I'm talking about, screen caps are here:
http://img.photobucket.com/albums/v376/littlestarsfan/itunes1.jpg
http://img.photobucket.com/albums/v376/littlestarsfan/itunes2.jpgbut the iPod shuffle doesn't show up in the drives section so I can't change it to begin with.
Per the article above, you don't start with changing the drive letter of your iPod. You start by changing the drive letter of your networked volume (usually, an external drive).
"Resolution
Solution
This issue is documented in Microsoft Knowledge Base document 297694, "New Drive or Mapped Network Drive Not Available in Windows Explorer".
Changing the drive letter of your network volume should resolve the issue. If you are unable to change the drive letter of the network volume because your programs depend on a specific drive letter, then you can use the following steps to change the drive letter of your iPod instead.
Important: Changing the iPod drive letter may not affect what letter the iPod uses on subsequent connections, so it is not the best long-term solution. If you are unable to change the drive letter of your mapped network drives, contact your system administrator." -
HT4539 Downloaded movie from iTunes in iPad but doesn't show up
I tried purchasing a movie from ITunes on my computer first and it wouldn't finish so then I tried downloading it directly from the IPad and it doesn't show up at all. Am I missing something?
I haven't seen this or read about it here, but this is what I'd try, in order:
(I am assuming you activated the ipad, right? If not, do that first.)
1) Press and Hold the Home and Wake Sleep buttons until the Apple Logo appears.
2) If that doesn't work, try a reset, To reset go to Settings, General, Reset, Reset.
3) Reinstall itunes on the computer. -
Is there anything I can do to retrieve the files?
Apple Support simply emails me an article on retrieving lost media. The issue is that the itunes Store contradicts my Library claiming that I haven't previously purchased the itemIt turns out I'd manged to unwittingly 'hide' the series...
Easily fixed by following http://support.apple.com/kb/HT4919 courtesy of King_Penguin
Sd series not found in purchased section or available to download from origional series page.
Still no idea how I hid it in the first place!!! -
Downloads. I have the discs but no cd drive. What should I do?
I have Photoshop Elements 11 & Premiere Elements 11 on a dvd rom with activation codes for each but my iMac does not have a cd/dvd drive. Is there a way that I can download the software from the internet and then activate it using my code that I have?
You can download PSE11 trail from http://www.adobe.com/go/tryphotoshop_elements
To download PRE11 trail, go to http://www.adobe.com/go/trypremiere_elements
once downloaded and installed, you can register your copy by entering serial number on the screen that comes up while launching the application -
2nd Gen iPod has video podcats on it, but doesn't show up in iTunes.
My iPod has almost 2 gigs of video podcasts, but I can not delete it off of the iPod. When connected to iTunes (Windows and/or Mac) nothing shows up under video or podcasts.
Any ideas as to how to delete the videos without having to erase and restore the whole thing?ok so i got a ipod nano for xmas...and i have
had so many different things go wrong its not even
funny! so here's my question...when i connect
my ipod to my computer it charges just fine..but when
i have itunes open...is it not supposed to show up
under a device list, so u can sync the songs
to your ipod??? well my ipod is not showing up in the
device list...how do i get it to show
up? its registered, and i have unplugged and
replugged in the usb cable!!! HELP ME!!! it
worked before but now its not showing
up!!!
ipod nano
Windows XP
gateway Windows XP
Holy freakin crap the new nano i got was working absolutely perfectly and then one day it decides to stop freakin showin up in my cpu, i looked under hardware and everything, mine charges and i wanna know if a new cable really would help because i just restored my ipod by mistake then i went to put songs on it and it worked but it got more songs and i can't put them on and im mad now and i cant tell my parents theyll flip.... HELLP ME ! -
Hello.
I have synced my iPhone 4S with iTunes and I got an error while copying one movie. Now this movie shows up grayed out in videos on the iPhone but NOT in iTunes. Hence, I cannot delete this partially copied movie from my iPhone. And since it is grayed out, the right-to-left swipe does not work. I have resynced with "no movies" option so that every movie would be deleted and indeed every movie was deleted except for the problematic one. I rebooted the iPhone several times in case it was a glitch. No success. I even tried tools like iExplorer and DiskAid but I cannot find this **** file. Is there any way to delete this partially copied file from the iPhone without having to restore it?
Regards,
HawkeyeQHi adtsalmon,
You can only watch the movie on the device you rented it on. Here's a snippet from the Apple Support site (italics mine):
If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.
Here's the link to the Movie Rentals FAQs site FYI:
http://support.apple.com/kb/HT1657
Hope this helps!
Cheers,
GB -
I cant get my ipad to play movies AVI i have downloaded an App called PlayerX, and it transfers the movies over to the ipad but doesn't play them, what to do??
Have you contacted app support or maybe view this video from the website? Are you trying to play them within the app itself? Did you double tap on the video that you want to watch?
http://playerx.pentaloop.com/help/ -
I have an old version Adobe Creative Suite 3 Design Premium. I uninstalled it from my old computer and was trying to install it on my new computer. It copied all the files but I cant open them and it doesn't ask me for my registration info, which I have. What shall I do to get Adobe up and running?
when you were install your cs3 you should have been prompted for you serial number. were you?
if not, you probably didn't properly install cs3. copying/migrating/moving etc is problematic.
if yes, did you see any error messages during installation?
if yes, attach a screenshot of the error message.
if not, check you install logs, Troubleshoot with install logs | CS5, CS5.5, CS6, CC -
I download an app. But doesn't show up on my homepage. I go to download it again from the cloud and all I get is a message saying "you already download this application so you will be able to redownload the app free of charge" I press ok. Still don't have it
What is the app? What "homepage" do you mean?
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Hi Trying to download CS5 Design Premium. We have a copy on the Mac and want to put a second copy on the Macbook pro. Can download the file but when it is clicked the file give an error message "User access denied" and dumps the download. So hence I do not get an installation screen or a chance to enter the Licence no.
Use another browser.
Mylenium -
i'am using iphone 5, i tried to update the ios 8.0.2 using the shift key in itunes update @ windows 8 i have the file which i downloaded, but it says that firmware version is not compatible. what can i do for it . help me friends
Hello vinoth1986,
After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning update issues:
If you can't update or restore your iPhone, iPad, or iPod touch
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
i just update my iPhone which was previously jailbreaked when i update it after downloading all the file it start to show the apple logo for a moment and it went and completely turned off i tried to connect through iTunes but it doesn't show any iPhone connected to itunes
No support for jailbroken phones will be given in this forum or from Apple.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and… -
I have download a video on my iPhone but want to watch it on my iPad which both are connected to the same iTunes account but it hasn't shared to my iPad !?? When I try to download on my iPad says I've already purchased and would I like to buy again ?
Movies are not part of the automatic downloads feature. Apps, music and books only.
If you live in the U.S. you can download many Movies again for free using the same Apple ID that you bought the movie with. If you do not live in the U.S, that feature is not available. Not all Movies are available at this time either.
You can transfer the movie to iTunes on your computer and then sync it to the iPad if you like.
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