Drill down tab won't print in CR10 viewer

We are developing in CR 10 and our ERP system uses the CR 10 viewer to display reports to our users. 
I have several reports that display a summary on the main page with the option to drill down for more details.  The data is grouped, and the detail section is hidden unless the user drills down.
When our users try to print the data on the drill down tab in the viewer, the Preview tab prints instead.  I have verified that the drill down tab is active at the time of printing, and still no luck.  The weird part is that I can open the report up in the designer software, and it prints correctly.  As a workaround, we are having the users export the data to Excel and print from there, but we have some executives who are not quite computer literate and do not like going through all these steps to print something out.  So my questions are:
1)  Is my report improperly designed to allow this functionality?
2)  I have the option to upgrade to CR XI.  Would that fix the problem?
3)  Are there other design choices I should consider that would provide similar functionalty?

I don't have the answer to your problem but I can tell you what happens from our application.
If I drill down on a report using the crystal viewer, whilst viewing the drilldown report I have 3 possible print options.
1) File > Print ( this prints the main report )
2) A print icon we have added to our application (also prints the main report).
3) A print icon on the viewer itself ( this prints the drilldown report)
So my only question/suggestion is can you also see a print icon on the viewer header itself. If not you may need to make some alteration in the code to display this if it is a property you can change.
This isn't something I get involved in, but someone else reading this may know.
Good luck
Richard

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