Driver issue with BB Curve on a XP pro

I know this has been asked to death but none of the previous solutions seem to work for my client.
He got a new BB curve.
I install the latest Desktop Manager from BB site, 5.01 xxx and it installs ok but the Desktop manager will not load correctly. It states that i should plug the phone into the pc which it is already.
I go to device manager and it states the phone still needs a driver. I point it to the driver location and it comes back and states the "data is invalid". I uninstall and reinstall as network adminstrator to rule out any permissions issue but it still fails.
Also, when I uninstall the DM, I tell it to delete the users folder/information to make sure I get a clean and complete uninstall.
Any ideas on this?
PC- XP Pro SP3 up to date.
Thanks.
Joe

Hi and Welcome to the Forums!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Add above to you profile if you dont want to type it in all the time.
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BT device model/version (you will have to look at the BT device): don't have one

Hi neechie1992,
Welcome to the Support Community!
Please try connecting your BlackBerry® Curve™ 9330 smartphone to a computer without the battery inserted and trying to reload the BlackBerry® Device Software. Once the software load has already started, reinsert the battery. For further instructions, please see: How to force the detection of the BlackBerry smartphone using Application Loader. www.blackberry.com/btsc/KB10144
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