Droid DNA Sim Card Error

I know that this error is common with the DNA however it is extremely inconvenient and unfair when we have to pay our bill and the phone gets that error and drops service constantly. It is like Im paying for service that I can't even use. I went to our local verizon and asked about putting a different sim card in and they said it wouldn't really help. Does anyone know when this glitch may be fixed or if it is even being worked on?!?

Hello SLRoss,
We want you to love your Droid DNA just as much as we love you. It saddens me to see that you have a frown face for the DNA. Well have no worries as I am here to change that all around. Let's get these dropped calls taken care of once and for all. May I ask what city, state, and zip code are you in? First, I want to verify that there isn't any network enhancements that may be affecting your service. Also, have you had the sim card exchanged already? If not then I would like to diagnose the device with the original sim card first. If you can be so kind as to send me a private message with your full name, mobile number, and a brief summary of the issue then I can begin an investigation for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
VZWSupport
Follow us on Twitter @VZWSupport

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DROID DNA SIM CARD ERROR (PREPARING SIM CARD)

>>Duplicate post removed to comply with the Verizon Wireless Terms of Service. See Re: Please reply if you are experiencing Droid DNA SIM card errors<<
Message was edited by: Verizon Moderator

Contact VZW for support. They will either need to register your SIM, send you a new SIM or send you a new Jetpack accordingly. Nothing you can do about that one other than reseat the SIM and try again.

Please reply if you are experiencing Droid DNA SIM card errors

Please reply if you have a Droid DNA and are experiencing SIM card errors.
1) Have had it more once every couple of months.
2) Occurs more than once per week.
3) More than once a day.
If you aren't experiencing SIM card issues, can you reply to the other thread?
Thanks!

No sim-card issues here also...! I feel sorry for people who have to deal with this "Known" problem on a daily basis. I'm almost certain owners of the DNA are feed up with the run-around tactics Verizon and HTC are implementing. NOBODY wants to take ownership of this problem and in doing so would cost Verizon and/or HTC millions..! So ------ what do they do in the meantime - they play the blame-game ---- pointing fingers and saying, "It's not me - it's you or in this case it's a software problem --- no it's a hardware problem"...! At this point --- WHO CARES --- I just want a resolution once and for all...! No --- I don't want a third sim-card to try (going on fourth---actually I've lost count), No --- I don't want to take-out the sim-card and clean it then reseat, and above all else No --- I don't want a refurbished phone when my "Brand-New" one is 2 months old..!
implementing
implementing

Anybody *Not* have the Droid DNA SIM card error?

Please reply if you have a Droid DNA and are *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
Thanks!

I'm still interested if there's anyone with a Droid DNA who is *Not* experiencing SIM card errors.
1) Never even once had a SIM card issue.
2) Have had it occur less than once every couple of months.
3) Only had it occur when cycling the power less than once every couple of months.
If you are one of the many who *Are* having SIM card errors, please reply to a *different* thread.
As demmo86rt, I'm not expecting too many folks to notice this thread, and so it's not a scientific poll or anything, but it would nice nice to find out if any DNA doesn't have this issue.

DNA Sim Card Error

I have had my DNA since mid February, and started having SIM card issues within a month. After the phone update came out to "eliminate" the SIM card error it went until almost July without one hiccup. However, a few weeks ago I started getting the error about every other day. Now I am having to remove and reinsert the SIM card multiple times a day. I have also learned to restart the phone to fix the issue when its inconvenient to remove the card (which is almost always). I have not done a factory reset because I have seen that it fixes nothing. I am still using the original SIM card because I have seen no results from others replacing the card. Verizon and HTC need to get this figured out ASAP. I will never buy another HTC product, and am strongly considering another company for my cell phone usage. The consumer should not have to deal with this issue, or pay for another phone. We should be compensated and offered out of the contract or an alternate device. What is going to happen if someone has a SIM card issue and cannot use their phone to call the police? Sounds like a lawsuit waiting to happen...

It's not just HTC devices that have displayed this problem, there is a thread of people having this same issue with the Galaxy S3. It seems as though the most consistent fix has been to put a small piece of scotch tape on the back of the SIM card before inserting it. Sounds to me like there is just a little too much play in the SIM slot and the bit of extra pressure solves it.

Droid DNA SIM card issue--I want to be issued a completely different phone.

So as most (if not all) Droid DNA users are aware--there's a BIG problem with the device/software. The updates aren't fixing it like they are supposed to, in fact for me the errors are worse than ever! A simple restart won't even get rid of it so I have to do it 5 times before it finally goes away. I don't want to be issued another Droid DNA that is going to be just the same with the same issue (thats simply a waste of my time and frankly the Droid DNA has already wasted enough of my time already)
I want verizon to issue me a completely different phone, because when I paid for my phone I paid a lot of money for a phone that I thought would work 24/7--but no, this phone is obviously defective. And I DO NOT want to deal with this for another 2 yrs.
SO my question is---I know I'm not the only one out there that feels this way, has anyone talked to verizon about issuing them a completely different phone free of charge or paying the difference (in the event the cost would be more for a particular phone during the 2 yr contract renewal)
(thanks for any feed back, I'm dreading going up to the store and talk to the people who just want your money or will just tell me they will issue me a new Droid DNA, I've seen the other discussions, the phones the people are getting have the same exact problem!!)

So I wanted to give you all an update, I finally decided to do a chat with a verizon online rep--I refuse to go to a store in fear that I might blow up. I guy I talked to was understanding to the issue and told me what I needed to do..do I like what he said? No, but I was at least happy he understood the frustration and actually ACKNOWLEDGED that this is indeed an issue.
This is basically what he said in a nut shell:
1) Do a factory reset--supposively that will help with the software update
      I backed all my pictures/contacts up on goggle+ and all your apps will be in google play (all except my candy crush           extra lives which I thought was odd/conspiracy)
    RESULT: same error times 5.
          I expressed my hate in having to do the reset but I'm basically going to have to back all my stuff up anyways if I get           a new phone
2) Request a replacement phone--because I spoke to him thru the chat our conversation can be saved to my profile so whoever assits me next will be able to pick up where we left off---I find this to be EXTREMEMLY CONVENIENT! (you can also have the convo emailed to yourself for reference)
    RESULT: Haven't done this yet but I'm waiting for the chat to become avail so I can request a replacement. But I'm              assuming it will NOT work.
3) Once they replace the phone and in the event I still get the error I have to contact HTC and they will have to replace my phone, Verizon apparently cannot do anything after that.
       I want to say I'm made as all get out but I guess I understand that its a HTC issue and not so much a Verizon                      issue..they are basically just stuck in the middle. Do I agree with having to contact HTC--NO. But at this point I will           do whatever I have to do to get a new phone because I HATE THIS PHONE.
My recommendation--Use the so you can have reference and evidence of the issues and evidence for HTC that you have done everything possible to get this resolved.
(to go to Chat: go to Verizon wireless website>contact us (upper right hand corner)>get in touch>Chat now (if avail)

Droid DNA Problem, No SIM card error

Hi
I recently upgraded my device to a Droid DNA from HTC. Every so often I get an error message that there is no SIM card in the phone, and I lose the ability to receive or make calls. Usually restarting the device fixes this. I find it obnoxious that I need to restart each day. Has anyone else been seeing this bug?
Thanks
tony

I had a similar SIM card error from day 1. Three SIM card replacements and one factory reset later, the helpful Verizon employees and I gave up and they shipped out a new replacement. When I personally switched the SIM over (previously a Verizon store person had done the switch), I noticed that there were three large full-length scratches across the SIM card which suggest that perhaps the phone was physically damaging the card. I am going to go into Verizon in the coming days to get a new SIM card and see if the new replacement DNA also scratches the SIM. Have any of you noticed similar damage? Perhaps that explains the errors. And, yes, a reboot, or going in and out of airplane mode generally fixed the problem for me as well (which had made me think this was a software issue until I saw the damage today).
Cheers.

The Cost of the Droid DNA SIM Error: $299!

10+ year Verizon Wireless customer
Recently endured 2 years of the HTC ThunderGarbage.
Switched to a HTC Droid DNA on launch day.
I dealt with the SIM randomly not working and being inaccessible multiple times a day. This was a pretty common problem (over 1 million results on Google for "Droid DNA SIM error").
I had enough when I missed an urgent call on a family matter and called Verizon. The agent said nothing was in the works for a resolution so I could send it in for a replacement device. It's a major issue. A phone that intermittently can't send and receive calls.
My malfunctioning phone had a crack in the screen, but was 100% functional otherwise. Well, other than when the design/manufacturing problem caused the SIM to not be recognized.....turning my phone into a 2-year contract paperweight.
Now I get a $299 Damaged Device Fee on my bill.
To make matters worse, less than a month after returning my phone, Verizon released a minor software update that fixed the SIM error. I'd rather have my old phone with the software update.
The "activation fee" and stuff like this.........it's no wonder people are switching carriers.

The Cost_of_sales_account & Sales_account as defined in the MTL_PARAMETERS are different from those in MTL_SYSTEM_ITEMS_B for the corresponding item. The values for these accounts in the interface tables are same as that in the MTL_SYSTEM_ITEMS_B table and hence not same as those defined in MTL_PARAMETERS.
Actually we have a Custom trigger on the MTL_SYSTEM_ITEMS_B table which updates these accounts, once the item is created in the Master Organization.
To verify this issue, I updated the accounts on the MTL_SYSTEM_ITEMS_INTERFACE table to match with that of MTL_PARAMETERS. Ran the 'Item Import', now those records are processed.
Does this means that, the Interface is validating the cost_of_sales_account & sales_account to match with that of the 'Organization' ??.
But we never had this issue in 11i. Is this a part of R12??

No SIM card error

I'm getting a no SIM card error. When I got a new SIM card it now says no service! My cell provider assures me it's not on their end, which makes sense as we have 2 more iPhones on the same account! Any ideas?

I would try to verify the steps taken in this article:
http://support.apple.com/kb/TS4148
-If after you do all steps and issue still isnt resolved I would contact Apple Store or Apple Care (phone service) tell them all the steps you have done and look into replacement options.

My phone has no service because it keeps saying there is a SIM card error - How do I fix this problem?.

Mutt phone keeps saying no service because of a SIM card error? What does that mean and how do I fix it? It has done it twice I today's now and it very frustrating as I cannot make any calls.

Try reseating the SIM card or replacing it.

Lumia 1020 SIM card error after WP8.1 update

I updated my wife's Lumia 1020 to WP8.1. Ever since there has been random SIM card errors. The phone just drops the network while it's idle (not during the phone calls) and gives an error message "SIM card error".
Anybody who has experienced the similar thing after installing WP8.1 update???
If there's someone from Nokia/Microsoft support team reading this: what should be done in order to get rid of this aforementioned thing?

Sensonic wrote:
Nope, it's not a hardware issue.
The cause, yes. However, that firmware update might have – a guess – broken the hardware forever. Again, it could just be coincidence. I am not able to rule that out from the distance. You have two options: Wait for a firmware patch (which might do a lot of magic and repairs hardware) – or go for Nokia Care Centre.
Sensonic wrote:
Taking the phone to the Nokia Care Center and replacing the mother (main) board is not (IMO) a reasonable cure for this problem.
The first step of bug fixing, is getting aware of the bug. Nokia Support Discussions are designed in such a crazy way, that this step might not have taken by this thread. I am just an end-user like you, but there are very different statements whether this board is monitored by internal support.
By the way, the next step is to reproduce this bug – for this, Nokia requires a faulty unit, normally. Therefore, I recommend to go for the Nokia Care Centre option – because waiting – until your warranty might be gone – might not be a good alternative.
Or stated differently: Sit and wait might end in catastrophe in this case.
Sensonic wrote:
I suppose it's not a hardware issue.
To double-check, we have Nokia Care Centre.
Sensonic wrote:
similar symptoms
Symptoms which sound similar, yes. Same Cause? I do not know.

Torch sim card error

Can someone please tell me how to fix this problem?? My sim card works perfectly in other cellphones. I have tried using it in my old BB, but also gives me the sim card error message.

Hi Lynn50 and welcome to the BlackBerry Support Community Forums!
Was the BlackBerry® smartphone purchased from the same wireless provider as the SIM card?
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

No SIM card error - How to fix?

I have started receiving No SIM card error messages and they are increasing with regularity.
Suggested solutions that I have tried but still get the message.
I had AT&T replace the SIM card. Results: Worked for 2 days.
Revisited AT&T and they told me it was a bad port & needed to go to the Apple store.
Researched Apple support and found quite a few people are getting this error message and Apple doesn't know why either.
I am currently making an appointment but thought I'd see if anyone out there has had succes fixing this error.
Read on a non-Apple support site that it could be a "new case" that is causing the problem and since I did get a new case, I removed it and still get the error. Since it was only intermittent, I could restore the service by turning the Airplane mode "on & off". This is working less & less.
Has anyone had this error and successfully fixed it?

Ryan1414 wrote:
My iPhone 4 is giving me a "no sim card" error...how can I fix?
The obvious solution... insert a SIM card or replace the existing damaged SIM card.

E65: Sim Card Error!

I have problems with my E65 after upgrading to the latest firmware (v3.xxx)
Every now and then it will prompt me with a message that shows "Sim card error" or "insert sim card".
The sim card is always in the phone. It was never a problem before. Also, I have remove the sim card from the E65 and test it on another phone (HTC) and there were no such problem.
That concludes the problem is on the E65. Pls kindly help.
Thanks.

I also had this problem on my E51, but have now managed to find the cause. It actually has nothing to do with the SIM card, so don't bother replacing it.
If the phone is kept in one place and isn't moved, the message never appears, but then that defeats the purpose of having a mobile phone!
The problem is caused by the connectors on the battery, which should form a tight grip around the the pin connectors of the phone. The battery that came with my phone never caused the problem, but when I inserted a replacement, every now and then when I put the phone in my pocket, the 'Insert Sim Card' notice would appear
I then compared the two batteries and noticed the replacement's connectors were further apart than the original's. Carrying the phone in my pocket obviously caused some movement, which momentarily disconnected it from the battery and caused the phone to error.
Since then, I have only used the original battery. However, I suspect the problem could be fixed by using a small instrument to bring the battery connectors closer together or by inserting a small piece of aluminium foil to ensure a constant connection.
Not sure, but this may also work for N95/E65 users too.
The E51 is a fantastic phone and the best one I have used to date.

Constant SIM card error

Anybody else experiencing intermittent or constant SIM card error msg on phone. Mine just started this afternoon and I have never messed with it before. I have taken it our reseated it and even took the battery for extended periods of time only to have the msg return.Any advise or help would be greatly appreciated

Sorry to hear that your phone started giving you a SIM card error, bigmandc. What is the make and model of the phone you are using? Have we replaced the SIM card, just in case that is the cause of the issue?
Let us know as we'd like to help out!
NicandroN_VZW
Follow us on twitter @VZWSupport

Droid DNA Sim Card Error

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