Droid Incredible won't Conference Call - VZW Area Supposed Known Issue

My Droid Incredible won't connect when you try to add in 2nd call. No one in my area can conference call with their Droids...not even the VZW Store Droid demo models or the reps there who have the Incredible. My friends have tried conference calling with their Droid's with no luck as well. VZW tech says its a known issue, and until Verizon pushes out update to our area - I'm out of luck! The rep said my options are that they can replace my phone with a different phone model or of course I can break my contract. Really? You want me to go to Apple and get your competitor's Iphone?

With the Droid Incredible I do not have the SEND option once I am connected to the first party. I just have the END CALL button on my screen. I just got off the phone with Customer Service who reviewed the Tech support notes and she said according to the Ticket the issue is my area, and the way the Droid's are designed to conference call. The work around in my area is to hit SEND twice to connect the 2nd party, however she did state, as I can observe, that the Droids do not have the option to hit send on a 2nd call. My friend has a Droid X in my area and he too is unable to conference call. According to trouble ticket they cannot do anything for me. I am out of luck and my only option is for VZW to give me a new model phone, well we all know the only comparable phone is the Droid X which won't help me as it can't conference call either. With what I do, I need to be able to conference call and if I pay $300 for a phone with the feature, I expect Verizon to accomodate me so this just boggles my mind why Verizon isn't working hard to address this issue. So the only other alternative I see is to break contract and move to AT&T and get the Iphone, but I really do love my Incredible so this is a hard decision. Why is Verizon not working to address this issue? Who can I talk to???

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