Droid rebooting and Verizon reps want to make it my issue!!!!!!!.......
I am having the same issues with my phone. I went into the Verizon store downtown DC last month and the customer service rep said that he also had a droid and it was rebooting on its own as well but that Verizon was supposed to be coming up with an update to solve the situation. He also told me that there was no point in getting a "NEW" refurbished phone because it would do the same thing since it was a problem with the droid's. I went in today and they told me that it was not a known problem and that I had solutions. The first was I could get the new refurbished phone and chance it happening again, I could set up a new line on an account that is not even mine, pay 9.99 for the new account and then pay the upgrade price, or I can pay full price for a different droid which runs about $500 and then they will give me a $50 credit......That does not seem like a fair solution. I work with children and need to have my phone available and working at all times in case we are outside and there is an emergency. Again the managers at the Verizon store in downtown DC said that it was not a known problem....How can it not be a known problem and there are so many people on here complaining about the same problem? This is not my problem or issue and should not be dropped in my lap. I should not have to pay more money for a phone that was already expensive to begin with.
See [http://support.mozilla.com/en-US/kb/How+to+set+the+home+page How to set the homepage]
Similar Messages
-
hey ! here is my question actually i made an apple id but i did not complete the information previously and now i want to make my id without creditcard but it is not showing me the NONE option what to do please help?
lvlajicl wrote:
I Have An Apple ID And It Has 10$ In It
But When I Want To Buy Pile Of Gems In Clash Of Clans For 5$ It Gives me an error
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card. -
When I got my Mac I set up an iChat account and now I want to make another one. Does anyone know how to change it? F
Hi,
After creating a Screen Name or User ID with the relevant service you can enter this in iChat
With iChat Open go to the iChat Menu > Preferences >Accounts
Use the + button at the bottom of the List
Chose from the top item whether the Account (Screen Name) you are adding is going to be AIM, (inlcuding Apple variants), Jabber (including Google variant) or in iChat 6 a Yahoo account.
Add details as required.
Click Done.
10:22 PM Thursday; December 15, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
When I got my Mac I set up an iChat account and now I want to make another one. Does anyone know how to change it? F
HI,
You can create and add another Screen Name to iChat.
From iChat 4 you can have as many AIM Logins and Jabber Logins as you want.
"AIM" in this case includes the Apple IDs (@mac.com and @me.com ending names) that also work as Valid AIM Screen Names as well as AIM registered Names.
"Jabber Names" includes using Google Mail IDs and Facebook IDs as well as any registration with any other Jabber server.
If you are not happy with the one you have you can delete and stop using it.
Both Adding and Deleting are done in iChat > Preferences> Accounts.
Highlight an Account/Name and then the minus button to delete.
Using the Plus button show you the Add Screen.
8:00 PM Sunday; December 11, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
i delete my iphone from find my i phone and now i want to make active my i phone i get the message your i phone could not be activated because the activation server failed i try it several time but my iphone is not activate help me fpls
Activation issues are almost always the result of a device that has been hacked or jailbroken. If that is the case, no support can be provided here.
The other possible issue is a device running the iOS7 Beta. If that is the case, and you are a developer, sign into the developers forums for assistance. If that is the case and you are not a developer, try google. -
Unhappy with Droid X and Verizon
First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
Ben 322971 supervisor for Verizon.
I just got my first bill ($235). No internet usage, no GPS, nothing activated.
$165 for monthly access
$69.20 for surcharges
I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.
This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!
My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.
I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?
Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...Droiddont wrote:
First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
Ben 322971 supervisor for Verizon.
I just got my first bill ($235). No internet usage, no GPS, nothing activated.
$165 for monthly access
$69.20 for surcharges
I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.
This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!
My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.
I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?
Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...
I'll try to help a bit.
You bought the phone for 200.00 31 days ago, right? I assume you paid for the phone outright that day on a credit card?
You have a plan you say is $96.00 per month....does that include the Data plan of $30.00? I'll assume it does.
So, you get your bill and what most people don't understand is you pay for the month ahead, not the previous month.
$96.00 for the first 30 days is due when you get your bill
+$96.00 which is due for your NEXT month ahead
=$192.00 before taxes and fees and before any text plans or individual messages you sent.
Not too unreasonable that your first bill is $235.00...you havent paid for the service you used up to that point and you owe for the next months service.
I do want to add an important thing to my email...there's no scam and you likely havent been charged any hidden fees. People make complaints on this forum about their bill but are vague about the bill details. I always see..."surcharges' with some random dollar sign near it.
Also, you say you bought the phone 31 days ago but never activated it? Never used the internet or....WiFi??
How could you have bought the phone 31 days ago, never used it for more than a couple phone calls? And if all you did was make a couple phone calls it wouldnt affect how much you owe. Just activating the phone when you receive it activates the data plan and your package.
If you really feel you are owed a free month of service and have proof that there was a promotion you should have received then escalate that, but don't yell and scream at a customer service rep for your misunderstanding of the other part of your frustration. Verizon CS has been very helpful and courteous to me and my family. And, they answer the phone quickly and here in the USA which is a huge plus for me. -
When playing music on my ipad the screen freezes and i am not able to view album covers or make any changes i am only able to hear what i selected.
This is the third time it has happened since i updated to the new IOS 5.1. It never happened before.
If i go to Summary and restore the ipad to the factory settings then i'm able to run it as normal.
Is this a glitch in the new software,or a problem with my ipad?
Thanks for any helpThanks Russ H and Ross H!
I'm finding Multicam, combined with Compound Clips to be extrememly efficient.
I started with 2 different video clips, along with 2 different audio clips.
Layed out both clips side by side (visually, they are on top of each other on the timeline),and made that a single compound clip.
Then I laid out both audio clips on top of each other on the timeline and made those a compound clip.
So now I have
2 original individual Video shots
1 compound video shot of the 2 above side by side.
2 original audio tracks
1 compound audio track
Next I made a multicam track, and added to it all 3 video shots (2 original + 1 compound) And I added the compound audio track. I set that audio track to be "the" track.
It's just a little bit of setup, but really not that bad, and the ability to use the multicam feature to switch between shots, while keeping everything in sync is fantastic!
- Jack -
Shipping point in STO PO and RTV PO want to make mandatory
Hello,
For Stock Transport purchase order of UB document type and Returns purchase order i what to make shipping mandatory.
I have tried in field setting, however there is no such option to set.
if you know any way to set the shipping mandatory please let me know
Thank you
BhimaSPRO-Materials Management-Purchasing-Purchase Order-Define Screen Layout at Document Level
Here in UBF make it required entry.
Sachin -
Have so many passwords and id i want to make them all the same
i have iphone as well as laptop and desk top computers i want to use the same id and password for them all, but have change each one as i forgot what i had logged on with each time on each one what can i do !
You will need to delete that iCloud account on the device, then create a new one and login with the alternate AppleID.
-
Avoid the Droid Bionic and if you are a potential customer, avoid Verizon
Back on November 16th, just 15 days ago, I purchased the Droid Bionic phone. Twice in the past two days the screen has stopped working, but I know the phone is still on because I can hear the notification alerts as well as see the blinking lights for a text message and such and can hear the phone ring when I have had a call. I have had to pop out the battery and reinsert it to get the phone working.
One would think that a phone bought brand new that is already experiencing problems and that someone paid a lot of money for would be replaced. Well, not with Verizon. I talked to someone at the Verizon store where I purchased it and was told that they would not replace it but would only go through warranty services in which I would recieve what Verizon likes to call a "certified 'like' new" phone. Now, to anyone with common sense, this is what normal people call a used phone. But telling the manager that it is wrong to replace a brand new phone with a used one completely confused her and made her argue that it wasn't used.
I recently went through the hassle of one of these used, oh excuse me "certified 'like' new" phones. About a month before my phone contract expired, my previous phone, the LG enV Touch went bad. Now I am someone who prides myself on taking care of my electronic equipment. The person at the Verizon store who helped me with the warranty process on it was impressed how my enV Touch looked new even after 2 years. The replacement "certified 'like' new" phone I recieved had a scratched screen, gunk around the 2 bottom buttons on the front, and a filthy keyboard. It hadn't even been cleaned and took me quite a while to clean the gunk from the buttons. I said nothing, which was a mistake on my part, because I knew I would be getting a new phone in about a months time.
It is just absolutely ridiculous, and bad customer service, that after just 15 days someone who spends a fairly sizable sum of money would have to exchange out a new phone with a used phone. I have a family share plan with Verizon with 2 lines coming up for renewal in a couple of weeks. Verizon will not continue my business on those lines and I am sure that one of the other companies will be glad to get it.
And to Verizon, perhaps you should rethink how you treat customers. I have been with Verizon ever since they moved to Huntsville when they bought out GTE Wireless. I can understand a 14 day exchange policy being strictly enforced when there is no issue with a product, but when a product shows to be defective on the 15th day, it's rather very poor customer relation to tell them they have to take a used product a half a month after buying something new when it is no fault of the customer.
I hope this helps anyone who may be considering the Droid Bionic and Verizon.That's always been standard practice for Verizon. Six years ago, my LG Chocolate went - like new replacement. Then my EnV3 - like new. It's the manufacturer who should be more responsible. I was really hoping I wouldn't have the same issues my with my new Bionic! Good luck. Hey, if you have a problem, I would go to a Verizon owned store and check out your replacement before you accept it. Gunk is gross.
-
I love my Droid X but since the gingerbread upgrade it has gone downhill fast. The phone has the latest updates but app shortcuts disappear at random, apps are slow to open up, typing lags horribly and random reboots and lockups occur. Anyone else having these issues? I want my Froyo back!!! This really sucks!!
Good morning mylilmule.
I would be upset with all the issues you listed. Especially if it all started around the same time. Have we done any troubleshooting? Have you cleared the cache since the update? Also, you can try putting the device in Safe Mode to see if this is caused by the software, or possibly a third party application. Please try these two options. If you're still having same problems, please send me a Private Message, and I will be happy to assist you.
Clear Temporary Internet Files Droid X
Safe Mode Droid X
Thank you, -
I'm about to purchase and IPAD 2 and the net seems full of comments about problems with the IPAD2 3 G and verizon service? Is this still an issue and if so
how bad? AT&T version is very hard to find, should I get the Verizon or wait?You need to remember that these forums are like an emergency room. All the gazillions of well people don't visit the ER. Only sick people.
Same thing for this forum. Some people had problems activating their iPad 2 with Verizon. Most didn't and certainly wouldn't post here.
I would not use this as a consideration in which iPad to buy. Rather I would consider whether I might be traveling outside the US with the iPad 2. If you are, then you most certainly need the AT&T (GSM) version if you want to be able to access data without using WiFi. The Verizon iPad has no SIM card, and the technology it uses is pretty much limited to the USA. -
Verizon Customer Service poorly trained or just want to make it hard to reduce bill.
I have five lines with Verizon on my account. Two of the lines were no longer under contract as of the start of August. So call customer service and requested to have the $25 discount applied to each line which I was told would be reflected on my next bill. I should mention that I was on hold for a long time before being connected with a rep. My bill comes in in September and the discount had not been applied which meant I was being charged $50 more than I should be. Once again I call into customer service and wait over ten minutes just to be connected with a rep. Once connected the representative has a hard time figuring out what has happened and puts me on hold many times. After over 20 mins I am finally told that she will issue a credit (which did happen) and I will see the changes on my next bill. Well I just got my October bill and of course the discounts on the two lines once again are not there. So again I call customer service wait over 5 minutes to be connected and the representative reviews my account and reads me twice a generic statement regarding the discount that makes absolutely no sense. I asked her what that statement had to do with me not getting the discount applied and she said she was just reading a note on my account. She then went silent for several minutes. At that point I just hung up.
I am a Sales Manager and if my company provided this type of customer service and mishandled billing/account changes to this extent I know I would be losing business. So I ask, being that the other mobile providers have more attractive plans from a cost standpoint and their overall product has improved why should I stay with Verizon now that I am not in a contract.
Are there really any compelling reasons to stay with Verizon? I know my time in very valuable and having to call repeatedly to ask Verizon to correct their mistakes does not show me they value retaining business. I am thinking that Verizon only wants the customers that are under contract or penny up for a new phone every 1-2 years.So I am in the very same boat. Moved from a new apartment buidling with fiber to my apartment to an old condo. I think they should call this Fake Fios. So I have this VDSL modem now and a Quantum Router (the later a waste of money, I think, at $10/mo. ) I wonder if I could plug in my old Netgear router and save $10/month?
I actually was getting 29 down and 4.9 up. But unfortunately, within a day of install, the VDSL modem started loosing sync intermittently, Seem to go in spurts. Everything works fine for 30-40 minutes, the sync light starts flashing for 1-2 minutes then it comes back. During the loss of synch, of course I have no internet. It is almost as if there is noise on the copper pair between my apartment and the telco closet on my floor. I have not opened a ticket yet because I had to go out of town for 10 days the day after install. Will call it in when I get back.
Another oh-by-the way. There is only one coax between the central closet and my rental condo. So if you use it for Fios TV, you can't use the building's over the air master antenna feed for the bedroom.
I got a good deal on the condo. But will not rent a old place again. Got really spoiled by the 80/80 up/down in my old place.
I will go without internet and TV before I use Comcast. The worst customer service on the planet. Thank God their merger with TWC was nixed. -
I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week. We've been with Verizon for years and NEVER have we had worse customer service than this past week. First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade). Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion. So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME. This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER. All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone. And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no. We already stayed up all night. YOU made the mistake, not us.) And do you think they offered anything to fix it? Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything. Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used? We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE. I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
Is this normal for Verizon? Am I wrong in thinking that when they make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave
-
Is motorola and verizon updating android 2.3 os to original droid
Can any verizon rep answer me this?
Can verizon tell motorola to add portable mobile hotspot & tethering, 3d apps launchee . I dont want to root a rom to get this or get app replacement to get these features.This needs to happen now! This version would have prevented my phone from being hacked. Check out http://www.droidforums.net/forum/droid-news/129312-mother-all-android-malware-has-arrived-roots-phone-steals-data-opens-backdoor.html
I guess Verizon removed the infected apps on booting your phone but this is a root item and installs a backdoor. I am doing a hard reset and making sure SD card is wiped clean to be safe. 98 emails were sent out from my phone last night. Links were to inappropriate sites. Not sure if malware or virus installed if you clicked on one.
Maybe you are looking for
-
Hi , I am writing HR Abap. I m using IF condition inside GET PERNR. As i am not givin personnel number in selection screen, it should fetch all possible persoonel number details. but in my case this loop gets termintaed if any one of the per
-
hi, i am getting a message like Customizing error: Business transaction groups are not current, when i am trying to use the t.code: ksv5 (Distribution). Please help me to solve this issue
-
[WAD] Logoff / Logout button in web report
Dear all, Is it possible to put a Logoff/Logout button (or link) in web report? Pls. share your experinces. regards atlaj
-
Oracle HRMS RUP 5 for 12.0 (R12.HR_PF.A.DELTA.5)
Hi Actually, i have installed R12.04 then applied HRMS RUP 5 for HRMS. Once i select Saudi HRMS responsibility & tries to open any function, it gets error. When i open SR with metalink, they are asking me re-apply RUP 5 For HRMS with saudi legislativ
-
Bet you would never guess that I'm new here. Oh, and yes, I live under a rock. I just crossed over from the other side, as in farewell to my very old frankenstein pc that runs on windows 98. Today my beautiful brand new iBook G4 was delivered, and ju