Dropping the Verizon-supplied DVR for an HTPC
I'm considering building a Home-Theater-PC to replace my current Verizon-supplied DVR. Will I still be able to receive the FIOS TV channels that I'm subscribed to or will I need to replace the DVR with a more basic component?
Thanks!
Solved!
Go to Solution.
Yes, you will need some type of tuner for your HTPC that is cable-card ready. You will also need to rent a $3.99/month (?) cablecard from Verizon to get all of the channels.
There are posters on here who know a lot more about what's available for cable-card ready tuners for PCs, especially with some new features that Windows 7 has. This thread should probably be moved to the technical assistance forum...
Similar Messages
-
I NEVER name files with extra "." s in the name. I realize that all OS's (even Windows) will recognize it, but I haven't gotten out the old mindset of 8.3 filenaming... Although I do use longer names. So... I was surprised to see that when I was renaming files as per a clients naming preference to add a period within the name, the file extension is removed.
For example:
original file - 2014_10_31_1643.CR2 when batch renaming to "2014.31" + sequence, drops the "CR2" extension.
but.... if I change it to "2014_31" + sequence, the ".CR2" remains
Since adding multiple "." is a legitimate naming convention, shouldn't the file extension remain? Or, possibly this could be made more flexible by adding a check box "Keep file extension"
just a thought.Refer to this stackexchange article:
http://apple.stackexchange.com/questions/47319/how-can-i-make-os-x-recognize-new -file-extensions
The finder will only select the filename only for "known" file types. -
What is the Verizon number to dial for tower updates
The phone is a motorola flip phone
Dial *228, option 1 to reprogram the phone to the network and dial * 228, option 2 to update the Preferred Roaming List (PRL).
-
Messages getting reordered in the Verizon Messaging app
My text messages are getting reordered within the Verizon Messages app. For example, I'll send a text message, and someone will reply, which will display correctly. Then when I send another text, the other person's reply will get moved above my original text. It seems to happen if the texts occur within the same minute.
Jayohdee, Did deleting the old conversations work for you? This just started happening to me in Verizon Messaging as well, and I noticed that the date of my sent messages AND received messages was off, like yday was the 25th of Dec. My messages back to everyone says 12/12/2014... instead of 13/25/2014... I checked my phone's clock and date and it is all correct, but what you explained above is still happening to my messages.
Thanks so much.
Pamela -
Why is the Verizon ellipsis 8 not compatible with verizons messaging app
Love to understand why the Verizon texting app is not compatible with the ellipsis 8 ? I bought this Tablet to replace my old Samsung Galaxy tablet that died from over use. I was told this tablet was a very comparable it is not. Texting has to be linked to a smart phone (another purchase) ellipsis has it own number and should support it own texting
What up with this?? As I see it just another marketing ployVerizon Messages FAQs | Verizon Wireless
Can I still get messages through Verizon Messages on my tablet if I don t have an Android smartphone?
Yes, as an Integrated Messaging subscriber, you can send and receive messages on your Android tablet, iPhone , iPod touch , iPad , Windows PC desktop or Mac desktop.
Subscribe to Integrated Messaging on the web by signing in to My Verizon from the My Messaging page and clicking "Go to Web App."
Download the app from the app store on your tablet or from the Verizon Messages Overview page for PC and Mac desktop devices.
Read and accept the Terms & Conditions.
Choose a nickname for the tablet.
Enter your phone number and tap Send me a text.
You'll receive a text message on your phone with a security code. Enter on the tablet to add the tablet to your account.
The part about getting the text to a phone for security reasons is the only thing I'm not sure about in your situation, but surely you have a phone and can get a text. Hope this helps. Is the tablet added to the account for messaging?
How do I add a tablet to my Verizon Messages account?
To add a tablet to your account:
Download Verizon Messages from the app store on your tablet.
Read the Terms & Conditions.
Tap Get Started.
Enter a nickname for the tablet.
Enter your Verizon Wireless mobile phone number.
Tap Send me a text.
You'll receive a text message on your phone with a security code. Enter the code on the tablet to add the tablet to your account.
You've successfully added a tablet to your account. -
After 2 hours transferred back and forth between billing, one bill, home and wireless no one could prove that I owed money. Wireless said I owed nothing and home said I had a credit for cancelling a couple days before the billing cycle but owed for wireless. After a three-way called between Home and Wireless and Wireless insisting I do not owe anything, the Home representative disconnected herself, the wireless rep promised me a call back the next day to get the other department online and to get everything resolved. No one called me back next day and the day after. Knowing this could go in circles and don't want to do anything bad to my credit, I paid the settlement amount to the collection agencies. Now I saw that my credit score got ding for an amount that Verizon couldn't prove that I owed. I should not have paid it at all. If someone from Verizon reads this message, please get back to me and get this resolved. After more than 15 years with this company, this is making me so frustrated. I liked Verizon services but at this point I am going to start looking for someone with better billing.
I called customer service, spoke to Verizon Wireless Representative but they cannot pull anything on my record. So after two transfers I asked to speak to financial services. Spoke to Ronnie Ext 5100. Representative was very rude, not listening, kept on insisting that since I paid the collection agency I cannot dispute. Said should not have paid the collection agency. Rep was over talking, not listing to me explaining my frustration of being on the phone for hours in November between Verizon OneBill, Home and Wireless and got nothing resolved, and that's why I paid. Said there's nothing she can do except to put a note to Credit Bureau that the account is paid in full. I asked to talk to a supervisor or a manager and she said no one can do anything else. I insisted and she asked me to leave a phone number to call back. After all the calls and speaking to many reps, this is the worst. Now I am back to square one waiting for someone to call me back. And my credit score is still one hundred points lower thanks to Verizon!!!
-
Verizon Wireless keeps dropping the ball.
Back in March 2012 I was tired of the billing issues T-Mobile had with Suncom UnPlan users and decided to start shopping for another account.
My employer had a discount at all of the major Wireless Providers.
I called Sprint then AT&T saving Verizon for last. Both Sprint and AT&T had decent rates but when I called Verizon the sales agent made a compelling quote.
He offered me the 2000 Minute Family plan with Unlimited Talk and Text for $120 for 5 lines. He then offered me a smartphone for free with 4GB data for $30 more per month plus I would get a 20% discount. This rate was within my budget and about the same as the rate I had with T-Mobile. He gave me an estimate of the monthly cost and it was around the $150 rate. I agreed to the deal and we conferenced with the 3rd party for the contract.
I received my phones fairly quickly. I also quickly noticed the Verizon Coverage was not as good as T-Mobile especially in my house. Verizon shipped a free network extender to cover that gap. After about 1.5 months of service I received my first bill and it was huge. They had charged me activation charges for the lines that was not discussed by the salesman plus they had added $50 of monthly line charges and partial pro rated line charges that I was not quoted.
I called Verizon ready to disconnect. I ended up talking to Executive Support who corrected the billing but to my concern they did it by adding a "promotion" that would expire and I would have to call to have re-added once it expired. At least the bill was correct and I paid the same rate for a year as a loyal paying customer. Once the year had passed the "promotion" dropped and I had to go through a huge hassle to have it re-added again but they did, I was also encouraged to drop to the 1400 minute plan since I wasn't using very many minutes.
In October 2013, I contacted Verizon exec support to see if I could take advantage of some phones Best Buy was selling and to make sure my rate would not increase. The agent helped me do early upgrades and said everything should be fine. But, after the year was up they added the $50 monthly charges again. I called back to have the bill corrected and they said they would contact a department to see if they can put the "promotion" back on my account. I did not receive a call back. 1.5 months passed and I was getting the dirty Verizon calls where they didn't leave a message and answered one of them. It was billing wanting me to make a payment. I had been paying monthly, and the same rate monthly but they were wanting more but they had not contacted me back. I was hung up on 2 times in the IVR system then finally spoke to an agent. She promised to have a supervisor on the line and after about 45 minutes of trying she promised they would call me back which they did not. I then contacted VerizonWireless on Twitter having a very public expression of my ordeal and also getting quotes from Sprint and AT&T responding to those very Tweets. AT&T wants my service for $155/mo for 5 lines, 2 smartphones, 10GB shared Data, unlimited talk and text which is very comparable to what I have been paying Verizon without the $50 line charges. I finally was able to get an Executive support person on the phone and she was rude, un-understanding, and ended up rudely hanging up on me. I called back to support and wanted to complain against her and her refusal to escalate along with the hangup. I was promised again a callback. At one point I had told the Executive support exactly what I want out of this situation.... either:
1) Correct the billing, Remove the $50 monthly charges as my verbal agreement in the initial sales call was defined.
or
2) Remove all charges, no disconnect charges, we can wash our hands of each other and I will begin anew with AT&T.
Before hanging up on me she offered a $200 one time credit but no permanent billing fix. She welcomed the disconnection of my service and offered no termination charges for one of my 2 lines still in contract. I informed her I did not consider being within any contract once they breeched it by adding charges that were not agreed to in the original sales call/contract.
After contacting Customer Service again the agent I spoke with was appalled by the way I was treated and assured me they would escalate to the level beyond the agent who hung up on me and promised a callback. She also noted that the account shows they had offered a $200 credit every 4 months which exactly offsets those monthly charges and I told her that was EXACTLY the kind of thing that could resolve this for us and I was good with that. She said she would apply the credit and it should show up within 3 business days. I continued to check and almost 2 weeks passed. No credit has been added.
I called back again tonight 6/27 and asked the agent when the credit would be applied... She told me the credit was pending a supervisor approval and couldn't guarantee me that it will ever be applied. I explained how many hours I worked on this and the time I have invested along with the mental anguish. She wanted to consult with someone after she had me tell her the whole story again and was away from the phone for some times. Once she came back she pushed the point everyone at Verizon wants to make telling me the promotion expired. I had to keep explaining the promotion was only placed on my account to correct the billing issue caused by the rate the sales agent had sold the service to me. I told her I didn't care what they wanted to call the price correction as long as my bill was back down to the affordable rate. She wasted 1 hour of my time tonight. Again I have the promise of a callback. I thought 2 weeks again this issue was totally resolved but it appears it is happening again.
Now I must mention the other issues I have had with Verizon. And the other hours of calls related to the LG phones sent to me originally and how I had to send d back 8 piece of junk phones with issues such as charging issues, non responding keys, screen not responding, microphone failure, etc. And the torture it took to get Verizon to send replacement Samsung phones for these units. Verizon wrongly made me purchase all of the back plates and batteries instead of providing those.
Another issue was he hassle I had with BestBuy where they couldn't sell me the phones due to Verizon having my Droid Charge showing up as an Unknown Device in the system. This disrupted the BestBuy system and cost me hours of support on the phone/ at the store/ backing up lines. Etc. Best Buy was at the point where they were just going to give us the phones because of all of the trouble. All of the trouble stemmed from how Verizon changed the phone to an Unknown device in punishment for having an unlocked device.
Another issue was with coverage at my Son's college. They had almost zero coverage and Verizon support put in a ticket to investigate. They found it was due to coverage. The agent that put in the ticket said they would provide him a range extender at no cost if they found it to be an issue with coverage. When I called back to have the range extender shipped they balked. The person on the phone pretty much called me a liar and I had to go through executive support again to have the range extender sent to resolve his problems.
All said, Verizon has an investment in me, they have provided 2 range extenders. The have corrected errors that resulted in activation fees. They corrected pricing errors by adding a counter acting "promotion". They still are more expensive than AT&T even without those line charges. Why can't I just have the original deal honored. Why does my time and investment selecting a service, listening to a sales pitch, accepting a deal, not count for anything? Why must I spend hours on the phone to get things corrected? Why was I sold a non-standard plan? Why do I have to shop again for service? Why not just honor the original deal? Why is Verizon more expensive than AT&T? Why does Sprint/AT&T/ and T-mobile have better coverage locally than Verizon?
Please send this information to the CEO.TonyD_VZ wrote:
I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly. If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing". Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
I understood your post just fine. What I am pointing out is the fact that the customer agreement specifically states no other "contract," verbal or written, overrides the customer agreement.
"This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state."
So, no, there was no other binding contract you or Verizon entered into. Their customer agreement is quite clear about that. No analogy or comparison to any other type of service or contract applies here. You consented to the customer agreement which includes the above statement. I am not saying I agree with it or like it, but that is the contract you agreed to.
The recorded call and third party witness won't help you. It doesn't matter what the agent said, or what anyone witnessed other than the Verizon Wireless Customer Agreement. Having said that, the contract for service doesn't include pricing, only that you will maintain service for the duration of the agreement. The plan, pricing, and features are not part of it. Neither is a guarantee of an employee discount. If you have a discount that applies when you sign up for service and then change employers during that time, you will lose the original discount as it is not part of the contract. Additionally, the customer agreement states that no class action lawsuits are allowed. -
Bravo Verizon Wireless: In Awe of the customer service I received for once
I've been a verizon customer for 16 years. I've experienced every type of customer service Verizon has had to offer: good, bad, mediocre, incredible, horrible.
But today I have to say that I am absolutely in complete awe regarding the amazing customer service I received.
Back story: I purchased a Samsung Galaxy S4 in July under a new 2 year contract. In September I dropped an old television I was moving and absolutely demolished the phone. I had an otterbox on it and the phone just imploded. Completely my fault for being such an idiot. I went to the Verizon store to see if anything could be done. I had little faith considering I was basically a little more than a month in on my two year contract. The lady at the Verizon basically confirmed that I was S.O.L, and I was forced to go back to my Iphone 4 that had a broken home button.
Was I frustrated? Yes. Was it Verizon's fault? No. I signed a contract for 2 years, and in America, a contract is a legal document that must be upheld. I never understood those people who were absolutely baffled by the fact that Verizon doesn't allow them to ignore and void a contract just because a new phone that they wanted came out. My hope of going to the verizon store was basically that there would be some discount or promotion going on that would make a new, full retail 4g phone reasonably priced. There wasn't, so out of the store I went with my old Iphone 4 reactivated.
Flash forward to today. My Iphone 4's home button completely broke, and the phone wouldn't lock automatically despite having the setting set for 1 minute. So off I went to the Verizon store again (In boston: washington street).
I was greeted by my new favorite verizon employee Michael.
I explained him the situation, told him about how I demolished my galaxy and was now using a slowly dying Iphone 4. All I did was ask if either A) I could get the Iphone 4 replaced with another 4, or if B) It could get replaced with an Iphone 4s if Iphone 4's were not available, or if there was some trade in program possible. Again, I realized I had a contract to recognize, and was not looking to weasel my way into an Iphone 5 or Galaxy S4 just because of self idiocy.
Michael was very empathetic. He said there was nothing he could really do for the Iphone 4, given that they are not available for sale by Verizon. He then looked at my account history, which got the ball moving towards what would completely shock and impress me.
He told me to hang on for a minute while he went to talk to the manager. He then came back and told me that he was going to contact the regional supervisor, and asked me to wait a little longer. After about 20 minutes of talking on the phone, Michael came back to me and told me that because I have been a loyal customer for 16 years, and never missed a payment, he, along with the store manager and the regional supervisor, would like to make my account eligible for an upgrade today, and void my previous contract for free.
I was shocked. No, I wasn't given a free phone, but I know from past experience Verizon is very stubborn when it comes to contract dates. Absolutely thrilled, I picked out an Iphone 5s.
While checking out, Michael also informed that in addition to the phone, on behalf of Verizon, as an act of gratitude for such loyal service, he would like to give me a free otterbox case, a free Mophie Juice Pack charge station, a free set of screen protectors, free headphones, and a free jawbone speaker system.
I was floored. I walked out with a new Iphone 5s for 199 dollars, and $300+ worth of top quality accessories for absolutely free.
I just have to say bravo Verizon - if you're reading this right now IMMEDIATELY PROMOTE Michael from the Boylston/Washington St. Boston verizon store to a human resource or public relations manager, because never have I felt so cared for by a customer service representative, from any business, in my entire life. And this is coming from a man who considered many a times switching to a new service provider.
Bravo. I was thoroughly impressed.I've been a verizon customer for 16 years. I've experienced every type of customer service Verizon has had to offer: good, bad, mediocre, incredible, horrible.
But today I have to say that I am absolutely in complete awe regarding the amazing customer service I received.
Back story: I purchased a Samsung Galaxy S4 in July under a new 2 year contract. In September I dropped an old television I was moving and absolutely demolished the phone. I had an otterbox on it and the phone just imploded. Completely my fault for being such an idiot. I went to the Verizon store to see if anything could be done. I had little faith considering I was basically a little more than a month in on my two year contract. The lady at the Verizon basically confirmed that I was S.O.L, and I was forced to go back to my Iphone 4 that had a broken home button.
Was I frustrated? Yes. Was it Verizon's fault? No. I signed a contract for 2 years, and in America, a contract is a legal document that must be upheld. I never understood those people who were absolutely baffled by the fact that Verizon doesn't allow them to ignore and void a contract just because a new phone that they wanted came out. My hope of going to the verizon store was basically that there would be some discount or promotion going on that would make a new, full retail 4g phone reasonably priced. There wasn't, so out of the store I went with my old Iphone 4 reactivated.
Flash forward to today. My Iphone 4's home button completely broke, and the phone wouldn't lock automatically despite having the setting set for 1 minute. So off I went to the Verizon store again (In boston: washington street).
I was greeted by my new favorite verizon employee Michael.
I explained him the situation, told him about how I demolished my galaxy and was now using a slowly dying Iphone 4. All I did was ask if either A) I could get the Iphone 4 replaced with another 4, or if B) It could get replaced with an Iphone 4s if Iphone 4's were not available, or if there was some trade in program possible. Again, I realized I had a contract to recognize, and was not looking to weasel my way into an Iphone 5 or Galaxy S4 just because of self idiocy.
Michael was very empathetic. He said there was nothing he could really do for the Iphone 4, given that they are not available for sale by Verizon. He then looked at my account history, which got the ball moving towards what would completely shock and impress me.
He told me to hang on for a minute while he went to talk to the manager. He then came back and told me that he was going to contact the regional supervisor, and asked me to wait a little longer. After about 20 minutes of talking on the phone, Michael came back to me and told me that because I have been a loyal customer for 16 years, and never missed a payment, he, along with the store manager and the regional supervisor, would like to make my account eligible for an upgrade today, and void my previous contract for free.
I was shocked. No, I wasn't given a free phone, but I know from past experience Verizon is very stubborn when it comes to contract dates. Absolutely thrilled, I picked out an Iphone 5s.
While checking out, Michael also informed that in addition to the phone, on behalf of Verizon, as an act of gratitude for such loyal service, he would like to give me a free otterbox case, a free Mophie Juice Pack charge station, a free set of screen protectors, free headphones, and a free jawbone speaker system.
I was floored. I walked out with a new Iphone 5s for 199 dollars, and $300+ worth of top quality accessories for absolutely free.
I just have to say bravo Verizon - if you're reading this right now IMMEDIATELY PROMOTE Michael from the Boylston/Washington St. Boston verizon store to a human resource or public relations manager, because never have I felt so cared for by a customer service representative, from any business, in my entire life. And this is coming from a man who considered many a times switching to a new service provider.
Bravo. I was thoroughly impressed. -
Verizon dropped the ball on 911 Service!!!
I just saw this story and it makes me mad that we pay so much for cell phone service and Verizon COMPLETELY dropped the ball on this.
http://www.washingtonpost.com/local/maryland-regulators-expand-investigation-into-verizons-911-service/2011/06/22/gIQARER8nI_story_1.html
Thoughts?“This is technology and technology breaks,” Ferretti said.
nuff said. -
Verizon cheated me out of my free DVR for life deal
So, I guess I should have known better.
Back in February I saw a good re-up offer online for a 2 years FIOS TV/Internet double-play contract so I opened a chat window with a Verizon representative to make sure of all the details BEFORE I did the upgrade.
The Verizon ordering system is a mess. Although I selected the $104.99 plus taxes and fees price, I kept getting a first month estimated bill (got to love the estimated) of $159.71. No way was I going to do that - my non-contract price was only $111.75 per month.
The chat representative assured me that the bill would definitely be the $104.99 I saw and told me THREE times that my free-for-life DVR deal would continue if I signed the 2 year contact. That would give a total of somewhere around $114 a month, just a couple of bucks more than my off-contract price but safe against any price increases. We went through each stage of the order together, confirming everything at every step.
I got the first month's bill. $137.50, with the free DVR-for-Life gone. So today I called Verizon to go through it.
The first call lasted 29m 47s. Operative was pleasant but all he could do was give me a $15 credit for 12 months. Nope that won't cut it. I want my free DVR for life as promised. He refused request after request to escalate but eventually, after being on hold for a long time, he came back on the line and said that they can remove the DVR fee from the bill but he needed to set it up and would call me back.
He did call back. With the news that they could only do the free-DVR for 24 months. No, I want either the free-for-life deal as agreed or I want a $19.99 bill credit for as long as I am a customer. That is what I signed up for. He just kept repeating that there was no way to do that. Okay, put me back on my original plan. No, can't do that either. Time after time he refused to escalate telling me that there was nobody available. Yeah, right....
Then, he started telling me that according to the contract, I had accepted this new price and had accepted that I would lose the free DVR for life deal which naturally I denied and referred him to the chat transcript. He then proceeded to tell me that he did not have access to the transcript AND he did not have email so I couldn't send a copy to him. He suggested I go back to chat and ask there. Time for this call 58m 45s. Such a wonderful way to spend my day...
Back to chat. Surprise.... they don't have access to the chat either - how convenient - and they referred me back to customer service and when I told them I had been there, done that, they referred me to the support forums. So here I am.
All right Verizon, I'm done with the games. I have NEVER been late with a payment, have done the right thing, am the innocent party... GIVE ME WHAT YOU PROMISED!
{edited for privacy}So, what a BIG surprise... the promised call back from Customer Service that was absolutely, definitely going to happen, even though I expressed my doubt strongly, didn't happen. Same old, same old, eh Verizon?
And the promised contact from this message board didn't happen either. And yes, I checked the spam folder and it isn't there. -
I am using Mail with OS 10.9.1. I used to be able drag and drop names from my address book into the address header, but can no longer do that. I now have to type each name in. Does anyone know if there is a setting for this or is it a feature of the updated software? Thanks for any info!
Yes, that appears how Mavericks works right now. However, you can open the Address Panel, select all your contacts, then click the To (or CC, or Bcc) buttons to move the selection to the address field.
If it is not already in the Toolbar, right-click on the Toolbar and select Customize Toolbar…
Then, drag the address panel up to wherever you want it.
You may also want to add it to the New Message window in the same way. -
Today I went to the Verizon store to upgrade my girlfriends phone which is on my account b/c I wanted to use the edge plan to buy the iPhone 5c. I had read in several different places that I could upgrade using edge and not loose my unlimited data, turns out I was misinformed, which the guy at the store told me after he had my information pulled up using my cell number. I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left. When we left the store I called the Verizon number that is given on the website and told them I was interested in the edge plan for the 5c and asked for more information, ( I thought the guy at the store was wrong and I was checking). The woman I talked.......long story short, I talked to 8 people including 2 managers and none of them could tell me why I did not qualify for the edge financing (even if switching the plan), SO I was hoping someone on here might could help. I have been a customer since Verizon bought out Alltel, I have automatic payments set up with no late payments for as long as I can remember, and was eligible for an upgrade on 01/03/2013. Any experience or advice in this area would be appreciated.
Thank You!rjg030585 wrote:
I told the guy I was not willing to give up my unlimited plan AND pay full price for the phone, I thanked him for his time and we left.
Here is my advice, at least. Not sure if anyone will agree, but it is my take on the problem.
With the Edge program, there is a "possibility" that someone will pay full price for a phone. This is not always the case, though. IF you do not complete ALL of the 24 months of payments, then you WILL NOT have paid full price for the phone, but simply a portion of the full price. THAT is why it does not make the plan "eligible" to keep your unlimited data. With the Edge plan, technically you only have to pay 50% of the full price before you can trade it in for another phone on the Edge plan. The way the plan is designed, the majority of people WILL NOT ever pay full price for the phone, but only a portion of the full price before they exchange their phone for a new device. That is what Verizon is hoping for, at least.
As Ann154 has pointed out, you can use the Device Payment Plan and keep your unlimited data. At no time during your contract can you trade THAT phone in to get another phone. You would have to continue making the payments on THAT phone along with any other phone you upgraded to. THAT is the difference between the 2 plans. You WILL end up paying full price for the phone on the Device Payment Plan, where you can STOP making payments on a phone with the Edge Plan if you turn it in for another device.
Good luck. -
How can the FFC possibly force Verizon to provide the service I've paid for?
So it seems that Verizon is quite fond of giving their customers alot of ******** and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.
Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."
Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?
When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.
What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.
How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?
I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be ****** off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.
Comments edited as required by the Terms of Service.
Message was edited by: Admin Moderator -
I have been searching this helpless website for 3 nights after work trying to figure out how to get my old phone back to "WHEREVER" it needs to go. I am soo frustrated, I'm ready to throw this phone away and forget it. I've read through posts and tried the links left to only be taken where I've already been, with NO LUCK AT ALL. I've even called verizon myself to get, yet again, NO HELP!! Can anyone give me the real answer as to what to do.???
I've got the box I received my new phone in, with the plastic bag for the old phone and some papers the clearly read, "Keep this for your records" nothing that says RETURN LABEL. Don't have an address, either!This is the same response other community users have gotten, there is not option to print a label. This is also where li was told to go look for the receipt when I card
Verizon. THERE IS NOTHING THERE TO PRINT. I've tried to include a link to that page, so you can view yourself, but I'm thinking it won't post in this community discussion.
So, with this, I'm still stuck in the same situation... HOW DO I RETURN THIS PHONE? WHY CANT VERIZON EMAIL ME A LABEL DIRECTLY???
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action -
I am willing to accept my part in being misled by these people on two separate occasions. The first time was when we purchased two smartphones and had another phone on our bill. During the process I asked repeatedly what the monthly bill would be for all three phones and was told repeatedly that the cost would be $169.00. In reality that price did not include the extra phone and because our plan changed the cost of the extra line went to thirty-five dollars a month instead of ten dollars a month.
My next encounter, in a different store and a different salesman, was just last month. My husband's phone stopped working and we went in to get a new phone. We pay for the insurance. The salesman said the insurance cost was fifty dollars where as the upgraded phone would only be twenty dollars. Again I repeatedly asked if there were any other charges and was told no it only cost twenty dollars. However when the bill arrived the cost for service on that phone went up thirty dollars. The upgrade from what we had isn't worth thirty dollars.
I know I have no recourse for this and will pay for my mistake, but only as long as I have to. My contract on the phone I carry runs out in September. I will be cancelling that service then. As soon as the other contract runs out in 2016 that will be cancelled also.
As I have said I take full responsibility for my mistakes in believing the salesman and not taking time to read the fine print. However I also think that I should be able to believe the salesman when he quotes the charges to me when I ask. I am not a happy customer and anyone who asks me about Verizon will get the full story.When you're ready to walk out of the door, why would they bring up a $30 upgrade fee? Is it moral? No. Is it legal? Yes.
At this day and age, you have to watch your own back. This could've been avoided had you properly read your contract, which is updated more frequently than one would think.
Maybe you are looking for
-
Why it automatically recover current redo log in RMAN command window?
Firstly, I restore controlfile and datafiles from a backupset. Then when I recover database in RMAN command window like below: RMAN> recover database; Starting recover at 15-AUG-13 using target database control file instead of recovery catalog alloca
-
Dirty deeds done dirt cheap: C# in a weekend
What's this? A C# question in a Java forum? Now, now, before you stoke up the flames of discontent and sharpen the pitchforks, let me explain. The powers that be, those that take a firm hold of my professional leash, have decided that any web apps to
-
How do i put the songs off one computer onto another
how do i put the songs off one computer onto another
-
I have certain websites that use popups that I need to be able to use. When I go to Safari settings I cannot turn of the "block pop ups" setting. It is grayed out and only in the on postion.
-
Join Path not recording in action
I'm trying to build an action in Illustrator CC (17.1) to post-process some vector files exported from a CAD package. The workflow is: Select All Object > Path > Join Effect > Path > Offset... (0.25mm) However, when recording the action only Select A