I just found out my credit score dropped because Verizon One bill put me through collections for my final bill that I never received and after almost two hours on the phone transferred back and forth they still could not confirm if I owe money or not.

Question

After 2 hours transferred back and forth between billing, one bill, home and wireless no one could prove that I owed money.  Wireless said I owed nothing and home said I had a credit for cancelling a couple days before the billing cycle but owed for wireless.  After a three-way called between Home and Wireless and Wireless insisting I do not owe anything, the Home representative disconnected herself, the wireless rep promised me a call back the next day to get the other department online and to get everything resolved.  No one called me back next day and the day after.  Knowing this could go in circles and don't want to do anything bad to my credit, I paid the settlement amount to the collection agencies.  Now I saw that my credit score got ding for an amount that Verizon couldn't prove that I owed.  I should not have paid it at all.   If someone from Verizon reads this message, please get back to me and get this resolved.  After more than 15 years with this company, this is making me so frustrated.  I liked Verizon services but at this point I am going to start looking for someone with better billing.

Answer 1

I called customer service, spoke to Verizon Wireless Representative but they cannot pull anything on my record.  So after two transfers I asked to speak to financial services.  Spoke to Ronnie Ext 5100.  Representative was very rude, not listening, kept on insisting that since I paid the collection agency I cannot dispute.  Said should not have paid the collection agency.  Rep was over talking, not listing to me explaining my frustration of being on the phone for hours in November between Verizon OneBill, Home and Wireless and got nothing resolved, and that's why I paid.  Said there's nothing she can do except to put a note to Credit Bureau that the account is paid in full.  I asked to talk to a supervisor or a manager and she said no one can do anything else.  I insisted and she asked me to leave a phone number to call back.  After all the calls and speaking to many reps, this is the worst.  Now I am back to square one waiting for someone to call me back.  And my credit score is still one hundred points lower thanks to Verizon!!!