DSL Drops Out Like Clockwork
Hello Community. My wired DSL "dropout" issue has been continuous for several years. I again have a new router/modem and have a new direct run of CAT6E cable from the "customer" box directly inside. No house wiring. This is actually the third router/modem and the results are identical.
About every 45 minutes to an hour, the modem will do a reset. When the modem attempts to restart it is not successfully and then the modem shuts down and restarts completely. The first reset keeps the power light green, the second reset changes the state of the power light to orange then completes the reset sequence successfully.
This change of events happens EVERY time, time and time again. I've set and watched every modem I've used do exactly the same thing, exactly amounting to hundreds of times. Once it up, it's fine, for a while. The logs show no errors in or out. This was the same with my original 768k download speed through several upgrades to high speed.
I said this was the third modem, actually it's more like the 6th or 7th. I moved away from a device with integrated switch and wireless to the most simple Westell router/modem. I use a separate switch and wireless access point "up the line" so all my internal connections do not go down when the reset "thing" happens.
I am an IT professional so I guess I've been too stubborn to admit defeat...Help!! I give up....Thanks!
#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Similar Messages
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Verizon DSL drops out intermittently: problems for 10 months
Subject: Verizon DSL drops out intermittently: problems for 10 months
Hi all,
Just wondering if any one can help. We had Verizon DSL on our home phone line for six years in Worcester MA. The first five years we had little to problems. The last 10 months we’ve have frequent (nearly every day drop out and period where the DSL line can’t connect for minutes to sometimes hours).
We’ve had seven different technicians visit us for a total of thirteen visits. They’ve replaced the line coming into our house multiple times and isolated our home phone lines from the DSL feed but this hasn’t helped. Verizon tech support can’t seem to get back to me with a detailed plan of what they are going to do next and few representatives return my phone calls.
We’ve also tried at least five router and modems and it hadn’t helped. They recently changed the DSL card(?) in the local office (~7000 ft away) and said they switched us to ADS2.
We’re still seeing internet drops and we’re at our wit’s end.
Any ideas?
Here’s our transceiver stats from our Verzion 7500 DSL modem combo:
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_2plus
Data Path FAST
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3358 863
Margin (dB) 9.2 7.0
Line Attenuation (dB) 44.0 19.4
Transmit Power (dBm)21.0 12.4
Thanks,Well, we're getting pretty fed up. Here's the letter that we are sending out for a Verizon Presidential Appeal...
To:
Verizon, St. Petersburg, FL
Verizon Technical Team, Worcester, MA
The Department of Telecommunications and Cable, Consumer Division, Boston, MA
Better Business Bureau
Dear Sirs,
We are writing to lodge a formal complaint about our Verizon DSL service, and the extremely
poor treatment we have received while trying to resolve this (still unresolved) problem. We have had
intermittent internet outages for the last 12 months. This followed five years of normal DSL service at
the same address. Our problems worsened this spring; our internet is out a few minutes to several
hours a day, most days a week. Our next door neighbors have the same problem with their Verizon
DSL service, though they do not use the internet very often so are less affected than we are. We rely
on consistent internet service for our jobs.
We have had 13 technician visits to our home from a total of seven different technicians. On
multiple occasions, we have also been stood up for scheduled technician visits, including days in
which we took off work to be home. Two of these times in which we were stood up were not visits that
Verizon initiated, where we were told we needed to be home. Additionally, we have received
several “auto-calls” informing us that our problem is fixed and our work tickets have been closed. This
is extremely upsetting to us, as our problem has never been fixed as we have explained many times.
Several technicians have spoke confidently (and condescendingly) that their work would fix our
problem; these are generally the technicians we never saw again.
It is clear from our several calls each month to Verizon that persons and departments within
the company do not communicate with one another. Time and time again, we have been shuffled from
person to person, and now believe that no one wants to expend the effort to deal with our problems.
For example, multiple employees have failed to call us back when they said they would. We have
asked several times for a team of creative thinkers (with the authority to act) to brainstorm some sort
of solution and let us know what Verizon was doing to solve our problem. This has not happened. We
have made extensive notes about our service interruptions and our correspondence with Verizon over
the last several months; these are included in this packet. We also have multiple videos across several
months showing that DSL signal is not available.
We believe that a new line needs to be put in from the local hub to our house, a distance of
only a few blocks. (See notes on reverse of page.) At this point, we have no faith that Verizon is
willing to fix this problem and restore service to us. This is truly a shameful way to do business.
If Verizon is unwilling to restore our DSL service to acceptable levels, we would like Verizon to
Notes: This is what Verizon has told us they have done:
1. Isolated our phone line from DSL.
2. Replaced the line from our street to our home.
3. Switched the F2.
4. Put us on an A-DSL2 card at the local hub.
We have tried seven DSL modems and six routers without success. The problem is not within
our house; that is clear. We believe a new F1 line is needed. We were even told by a company
representative on the phone “well, DSL is on copper wire…” - basically from our view, an admission
that copper wire can go bad, and that this may be the cause of our problems. We have asked for a
new F1 line to be installed several times and been brushed off each time. -
ITunes drops out like everyone else - Netgear WGT624
OK, I've read the posts and I can't get it straightened out. My wireless router is a Netgear wgt624 with WPA enabled. I'm streaming from my MacBook Pro to the AirPort Express. I've tried WEP and no security at all and it still drops out. I have the latest software for the APE. The MacBook Pro is 8' from the router and 9' from the APE.
I live in a condo and there are other networks around. Could that be a factor?
Would switching to a different router solve the problem?
Thanks.Hello grits4jim. Welcome to the Apple Discussions!
Yes, it is very possible that you may have some form of Wi-Fi interference in the immediate area that is preventing you from getting a good clean signal.
I suggest you perform a simple site survey, using utilities like KisMAC, MacStumbler, iStumbler, or IPNetMonitorX to determine potential areas of interference...and then, try to either eliminate or significantly reduce them. -
Our low-rent DSL service (768k) has developed problems over the past month. After five years of NEVER GOING OUT NOT ONCE, the DSL service for our house has started to drop out several times a day for hours at a time. We have a Westell 327W modem connected to our PC by a wire. We don't use the wireless.
Our DSL light comes on and flashes but the Internet light goes dark or (sometimes) red. Verizon confirmed it after an hour-long phone call. It is most annoying that every communication with them requires us to go through the entire process every time (do you have line filters? ) You would think that a they would be able to pull up a record of any of our communications over the past month but, no. We hate them, of course.
They were supposed to come out this morning but the truck was sucked up by a UFO (OK, Verizon actually did not give a reason for their no show).
We also have had heavy static on our voice line during this period, which we are assured has nothing to do with our DSL problems. The static and DSL problems began about the time our neighborhood began to get wired for FIOS. We are assured this has nothing to do with our problems.
Would I be so paranoid as to think they would deliberately degrade our service to 'force' us to switch to FIOS? They have given me little reason to believe otherwise.
Message Edited by Josey23 on 01-20-2009 01:07 PM
Solved!
Go to Solution.Believe me, were not out to degrade your service, however; installing Fios is a huge undertaking and sometimes cables or terminals get bumped. As for the condition of your line ...it could have a direct reflection on the dsl service you recieve. If your having static, contact the regular repair....also keep the ticket going for the dsl department...
If your line condition is suffering, so will your Dsl on most occassions. -
Broadband dropping out, noise high, speed slow
Have had past problems with high noise, which seemed to have been solved by having the mods reset noise down (thanks) with line speed increasing up to around 2Mbps over the last couple of weeks (great from where I was previously). See http://community.bt.com/t5/BB-Speed-Connection-Issues/Slow-broadband-downstream-line-speed/m-p/33081...
Tonight around 4:50pm (when all the kids in the neighbourhood have come back to their homes, and are playing online games) broadband drops out, noise jumps up to 22 from about 15 where it was previously I think, speed dramatically drops to less than 1Mbps.
Q1: Any idea how to get noise down again and speed back up?
Q2: Have I got a faulty hub that it keeps dropping out like this (hub is quite new)? Peculiar that it seems to happen at busy periods though - I've had this kind of drop out before, which is why I'm going straight to the forum. I have already had broadband boost engineer out in the past and that makes me think it's unlikely there's anything wrong with my line.
Any ideas about solutions will be gratefully received! (Just started working from home office today with 3 people - had thought I had us all on 2MB+ - but not now!) Help!
Thanks
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
881 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 881 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1120 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Connection Information
Line state:
Connected
Connection time:
0 days, 04:39:52
Downstream:
1.094 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
22.0 dB / 20.0 dB
Line attenuation (Down/Up):
50.0 dB / 31.0 dB
Output power (Down/Up):
15.8 dBm / 11.9 dBm
FEC Events (Down/Up):
312 / 23
CRC Events (Down/Up):
24 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
20 / 18
Error Seconds (Local/Remote):
133249 / 784
Solved!
Go to Solution.is the new faceplate like this
or like this
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
As Requested New Thread DSL low speeds and drop outs ref: Anthorny Verizon.
Please see post by Jerrold concerning the form for information requested, I have never been able to fill this out. Note also I had to sign in three times just to access your private letter to me today.
Here is a summary of problem:
When my line was first installed line speed was always between 9 to 12 Mps, which is fine for a 15 Mps line, sometimes would even go higher, so line was ok.
In October 2012 my line speed dropped to about 5 to 7 Mps, I contacted support and repairs were attemped, but did not correct the problem in fact problem became worst. My line speed dropped to about 2 to 3 Mps.
Now from October to end of November, all repairs did not correct problem. I was told by chat tech support that the problem was being worked on and there was an open ticket.
In December my line speed returned to normal speed was between 9 to about 13 Mps. No one had contacted me about this so I again contacted chat tech support who said my line had been fixed and there were no open tickets so have a nice day. I accepted this at face value and accepted that my line was now ok.
In January 2013, My line speed dropped again to 2 to 3 Mps. I contacted chat tech support who tested line and put in a repair request. No one had responded back to me and a week later my line started to drop in and out losing the connection completely. I again contacted tech support who told me they had no open tickets on my account, they tested line and while we were talking on voice connection my phone started to have heavy static, both my DSL and Phone dropped out at that point. Tech support called me back and said he was putting a repair request and that my line had problems. That night Tuesday January 29 my Phone and DSL both died, no dial tone on phone and DSL showed only power light on. Contacted tech support by a friends cell phone and informed them of this, was told ok it would be fixed by open ticket for next day.
Repair was to be made on Wednesday January 30, no one showed up, called tech support and told repair would be made on Thursday. Thursday late repair person showed up around 4:30 or 5:00pm, landlord gave access to building. I did not know they were here at all, when he told me( my landlord) I tested my DSL and found it running at 1.7 Mps or below that. When I attempted to call tech support found my phone was still dead, no dial tone at all. Contacted chat tech support who told me ticket was still open and would be fixed by Friday, or Monday.
On Monday, phone still dead, DSL running at 1.7 Mps contacted chat support who had me take a phone to the junction box outside of building, plugged in two phones to this no dial tone at junction box (both phones work ok checked using a neighbors phone jack) should note that on the outside of building there are two junction boxes, but one has lock on it so could not use that one. Anyway told that DSL could not be fixed until phone is repaired. Tried contacting phone repair and all I get is auto wait then line drops using a neighbors phone and pay phone my is dead.
Tuesday again contacted chat support now told to bad, until phone is fixed cannot help me ( was'nt that suppose to be done in first repair, fix phone and DSL given both were reported dead).
So why am I upset well look at history I now sit with No Phone service, DSL running way below what I pay for and a tech support who has said to bad not our problem. I also do not want to hear that my line does not and cannot support the speed I pay for ( it has shown to support that speed at beginning of install up to October and again in December).
Well anyway your letter did not say where to start new thread should I do that here, or in open forum?
Oh, auto phone repair has given me a date for phone service as this Friday, I hope that at least gets done I cannot contact them any other way it seems.
You may also ref: my thread on ping rates over 600 on long distants calls for any other history, but as per your request here is new thread. Please note as of today I have No Phone so can only be contacted by email or here. Untill phone is repaired that's all there is.Please go to your profile page for the forum by clicking on your name, and look in the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
DSL keeps dropping out - why? :(
I've had Inifinity 2 for a couple of months now and was very pleased with the service initially, high speeds and reliable connection. I work from home so the connection is very important to me.
The last couple of evenings the connection has been dropping completely and taking several minutes to come back up. It's not just the HomeHub, the fibre modem's DSL light goes off as if there's a line fault. This happens repeatedly throughout the evening, usually starting from about 5.45pm. There seems to be no rhyme or reason to it, it just drops. Nothing has changed here, it has literally started out of the blue. It doesn't matter which devices are connected - wired desktops, laptops, wireless phones/tablets/PS3. It just keeps dropping at random.
I even noticed it a few times this morning.
So, what do you lovely BT chaps need to know from me in order to sort this out?
Here are the router logs from this evening:
22:08:10,04 Jun.
HTTP User admin login from 192.168.1.64 successfully.
22:06:02,04 Jun.
Device connected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
22:06:02,04 Jun.
DHCP Lease issued for IP 192.168.1.64 to host Moogies-box (MAC 14A:E9:43:4A0), duration: 1 day
22:06:02,04 Jun.
Receive a DHCP request: 192.168.1.64, 14A:E9:43:4A0.
22:05:55,04 Jun.
LAN1 up
22:05:53,04 Jun.
LAN1 down
21:47:52,04 Jun.
Client associated: IP 192.168.1.75, MAC B4:07:F9:80:C8:8F, host dhcpcd 4.0.15, Link Rate 58.5 Mbps
21:47:52,04 Jun.
DHCP Lease issued for IP 192.168.1.75 to host (MAC B4:07:F9:80:C8:8F), duration: 1 day
21:47:52,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
21:47:50,04 Jun.
Receive a DHCP request: 192.168.1.75, B4:07:F9:80:C8:8F.
21:44:48,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
21:44:48,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
21:44:48,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
21:44:45,04 Jun.
LAN4 up
21:44:43,04 Jun.
LAN4 down
21:44:31,04 Jun.
LAN4 up
21:44:27,04 Jun.
Device disconnected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
21:44:27,04 Jun.
LAN4 down
21:30:02,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 8
20:11:36,04 Jun.
Device connected: IP 192.168.1.74, MAC 08:60:6E7:7A:22, host Rich-PC
20:11:36,04 Jun.
DHCP Lease issued for IP 192.168.1.74 to host Rich-PC (MAC 08:60:6E7:7A:22), duration: 1 day
20:11:36,04 Jun.
Receive a DHCP request: 192.168.1.74, 08:60:6E7:7A:22.
20:11:31,04 Jun.
LAN4 up
20:11:29,04 Jun.
LAN4 down
19:09:38,04 Jun.
Possible PS or DA. src=85.133.221.209 DST=86.169.138.92 LEN=48 TOS=0x18 PREC=0x60 TTL=109 ID=17462 DF PROTO=TCP SPT=1992 DPT=445 WINDOW=65535 RES=0x00 SYN URGP=0 OPT (0204057801010402)
18:22:04,04 Jun.
LAN1 up
18:22:02,04 Jun.
Device disconnected: IP 192.168.1.64, MAC 14A:E9:43:4A0, host Moogies-box
18:22:02,04 Jun.
LAN1 down
18:18:33,04 Jun.
CWMP:session completed successfully
18:18:32,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
18:18:30,04 Jun.
WAN Auto-sensing detected port ETH
18:18:30,04 Jun.
WAN Auto-sensing last connection port: ETH
18:18:27,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
18:18:27,04 Jun.
PPP IPCP Receive Configuration ACK
18:18:27,04 Jun.
PPP IPCP Send Configuration Request
18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
18:18:27,04 Jun.
PPP IPCP Receive Configuration NAK
18:18:27,04 Jun.
PPP IPCP Send Configuration Request
18:18:27,04 Jun.
PPP IPCP Receive Configuration Reject
18:18:27,04 Jun.
PPP IPCP Send Configuration ACK
18:18:27,04 Jun.
PPP IPCP Receive Configuration Request
18:18:27,04 Jun.
PPP IPCP Send Configuration Request
18:18:27,04 Jun.
PPP CHAP receive success: authentication ok
18:18:27,04 Jun.
PPP CHAP Receive Challenge
18:18:27,04 Jun.
PPP LCP Receive Configuration ACK
18:18:27,04 Jun.
PPP LCP Send Configuration Request
18:18:27,04 Jun.
PPP LCP Receive Configuration Reject
18:18:27,04 Jun.
PPP LCP Send Configuration ACK
18:18:27,04 Jun.
PPP LCP Receive Configuration Request
18:18:27,04 Jun.
PPP LCP Send Configuration Request
18:18:22,04 Jun.
OpenWiFi tunnel down
18:18:21,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_DISCONNECT]
18:18:21,04 Jun.
PPP LCP Send Termination ACK
18:18:21,04 Jun.
PPP LCP Receive Termination Request
18:16:11,04 Jun.
Client associated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Link Rate 39.0 Mbps
18:13:52,04 Jun.
NTP synchronization success!
18:13:52,04 Jun.
NTP synchronization start.
18:13:20,04 Jun.
Client disassociated: IP 192.168.1.68, MAC D4:878:A7:3D:29, host dhcpcd 4.0.15, Reason Code 4
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.79, FC:0F:E6:C4:2A:1A, PS3
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.78, 00:18:41:F9:90:92, dhcpcd 4.0.1
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.77, 10:9AD1:F1:F7, becky
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.76, 38:AA:3C:2D:B5:24, android-bc71095eee90f12a
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.75, B4:07:F9:80:C8:8F, dhcpcd 4.0.15
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.73, 00:0F:3D:F2:B5:64, richs-pc
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.69, 00:17:31:66:31:82, SparePC
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.71, 00:0F:B5:FBE:32, richs-pc
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.70, 00:164:58:E6:99, Moogies-Note
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.72, 00:18E:6D:6A:44, Moogies-Note
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.67, F81:11:18:E1:E6, richs-pc
18:13:20,04 Jun.
DHCP Lease expired: 192.168.1.66, 00:1A:4D:36:7E:7A, richs-pc
18:03:20,04 Jun.
DHCP Lease renewed for IP 192.168.1.65 to host android-19018583aad8148b (MAC 08:60:6E:AD:17:AF), duration: 1 day
18:03:20,04 Jun.
Receive a DHCP request: 192.168.1.65, 08:60:6E:AD:17:AF.
17:56:39,04 Jun.
CWMP:session completed successfully
17:56:38,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGE
17:56:36,04 Jun.
WAN Auto-sensing detected port ETH
17:56:36,04 Jun.
WAN Auto-sensing last connection port: ETH
17:56:31,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 connected.
17:56:31,04 Jun.
PPP IPCP Receive Configuration ACK
17:56:30,04 Jun.
PPP IPCP Send Configuration Request
17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
17:56:30,04 Jun.
PPP IPCP Receive Configuration NAK
17:56:30,04 Jun.
PPP IPCP Send Configuration Request
17:56:30,04 Jun.
PPP IPCP Receive Configuration Reject
17:56:30,04 Jun.
PPP IPCP Send Configuration ACK
17:56:30,04 Jun.
PPP IPCP Receive Configuration Request
17:56:30,04 Jun.
PPP IPCP Send Configuration Request
17:56:30,04 Jun.
PPP CHAP receive success: authentication ok
17:56:30,04 Jun.
PPP CHAP Receive Challenge
17:56:30,04 Jun.
PPP LCP Receive Configuration ACK
17:56:30,04 Jun.
PPP LCP Send Configuration Request
17:56:30,04 Jun.
PPP LCP Receive Configuration Reject
17:56:30,04 Jun.
PPP LCP Send Configuration ACK
17:56:30,04 Jun.
PPP LCP Receive Configuration Request
17:56:30,04 Jun.
PPP LCP Send Configuration Request
17:54:45,04 Jun.
PPP LCP Send Termination Request
17:54:43,04 Jun.
OpenWiFi tunnel down
17:54:42,04 Jun.
WAN connection WAN4_TR069_INTERNET_R_ETH1 disconnected.[ERROR_ISP_TIME_OUT]
17:54:42,04 Jun.
PPP LCP Send Termination Request
17:14:11,04 Jun.
CWMP:session completed successfully
17:14:10,04 Jun.
CWMP:session start now, server:https://pbthdm.bt.mo, Event code:, 4 VALUE CHANGEThanks. I've now had 2 engineer visits so far and although they temporarily fixed the problem it has now happened again and is really starting to drive my hubby & I crazy!
The first time the engineer came out he checked the socket wiring in the house, found no problems, got a cherrypicker in to check the line at the pole (unsafe to climb apparently) and that improved the speed. He then checked at the modem and found that the cable the engineer (contracter?) who fitted it hadn't fitted the connector properly, some known issue with a fitting tool or something - so he sorted that out and woohoo, back up to full speed - 75mb+
That was fine for a couple of weeks.
Last Monday morning the connection dropped out. Then repeatedly dropped out every few minutes all afternoon, making it almost impossible to work. The speed had also dropped to 35mb according to various online checkers, including BT's speed test, which registered our speed as poor. I gave it until Tuesday just to see if it resolved itself/was a temp problem. No joy, still slow as you like - though no more drop outs. Contacted BT and an engineer came out the next afternoon.
Lovely chap, did all the same checks as before, no faults found, nothing wrong with the wiring. He even tried tugging on the phoneline to the house while checking the line, made no difference, so didn't seem to be anything wrong with the line to the house. All equipment indicated capable of full speed 80mb. All the engineer could say was that there was nothing wrong with the line, but clearly there had been something which caused the line to drop out and the cabinet then dropped our speed to stablise us. He requested a speed reset and all was well (ish) thereafter at about 60-65mb. Not quite as fast as the previous chap got it, but a darn sight better than 35mb.
The next morning another engineer turned up, unaware we'd had a visit the previous afternoon. I told him all about what the engineer had said the previous day and what had happened and he went away. Note I did tell him that he was welcome to come in and have another look, but there was nothing currently wrong for him to look at.
Last night (Sunday) the line dropped out a couple of times - again, no apparent reason. And once again we find our speeds capped at around 35mb. Doing the BT speed tests throws up odd results, telling us we have 0mb to the house and 38mb inside. Odd! I've been on to BT all morning, they tried to pass me onto a paid tech support line which I refused as both engineers have confirmed this isn't going to be something software/settings related - it happens regardless of which computer/laptop/device we are using wired or wireless, the line can even go down when we're not using it.
So, it's been logged on the last fault which is still open and being investigated. I have asked if they can please re-set the line speed for us but have been told this would only be a temporary fix. What else can I do? Something out there is making the line drop out and then we get speed capped. BT can't find a fault.
None the wiser as to why the connection sometimes drops out, but this is clearly the cause of the speed drops as the cabinet tries to stabilise things. We're only a stone's throw from the cabinet and both engineers say we should have full speed.
Could the modem be faulty and causing the drop outs? I don't know. I really don't know what else to do at this point. I guess we're going to end up with another engineer visit, but suspect all he can do is tell us the same thing and get the line reset.
Is there any chance our ancient BT wireless phone could be causing the problem? - we do get a bit of crackle on it, although the line itself is apparently clear of noise when tested. It's not connected to the same socket as the router, but to an extension downstairs (which was originally the master socket, but the engineer who fitted infinity swapped the sockets for us as we needed the fibre upstairs).
Anyone got any other thoughts as to what it could be? Has anyone else had this problem and resolved it? -
My iPod touch gen5 wifi keeps dropping out. All the other iPods, iPad, and iPhone 4's don't in the house.
Why doesn't it remember the wifi password like the other i devises, it's a bugger entering it in every time.You late question did get answered:on the 18th of this month. Sounds like you did not like the answers. Starting a new post without mentioning yur first post wastes people time
My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty? -
Drop outs and - [DoS attack: ACK Scan RST Scan, Teardrop attack....]
Hi all Dropped a little excerpt of my router status log below.Basically the internet keeps dropping out, making streaming a pain in the a##....If anyone could offer advice, suggestions etc, Itd be greatly appreciated. Our internet was flawless for three days at our new address, no drop outs stable, fair speed. however the last two days all of a sudden we are getting continual drop outs...?? I have done the usual basics, >Checked lines, Replaced and tested Cables, replaced with new filter and tested without filters.>Tested using three different modems (known working), Netcomm, Netgear, Telstra technicolour... All perform the exact same.>Updated modem firmwares, and powercycled all modems.>Factory reset each modem, >We dont have a static ip, so each time it drops there is a new ip, However after a while the DOS rubbish happens again and the internet drops out.)> Tested using PPPOA and PPPOE, might be luck, but pppoe seems better?>Tested using different line noise profiles. No change.Recently I also changed all the Wifi Security options so that only one pc is on the network, in case one pc is causing the drama?? >Now using a netgear DGND3700v2 (like it best lol)
Connection stats:ADSL LinkDownstreamUpstreamLink Rate5442 Kbps923 KbpsLine Attenuation47.0 dB28.0 dBNoise Margin6.4 dB6.7 dB Todays Status log:<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>[admin login] from source 192.168.0.3 Wednesday, July 15,2015 02:43:09
[DoS attack: ACK Scan] from source: 216.189.219.70:17005 Wednesday, July 15,2015 02:41:30
[DoS attack: ACK Scan] from source: 27.252.96.71:62655 Wednesday, July 15,2015 02:39:23
[DoS attack: ACK Scan] from source: 122.52.119.31:17560 Wednesday, July 15,2015 02:37:55
[DoS attack: RST Scan] from source: 179.184.140.115:16884 Wednesday, July 15,2015 02:30:12
[DoS attack: ACK Scan] from source: 17.132.254.11:5223 Wednesday, July 15,2015 02:29:46
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:29:11
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:28:48
[DoS attack: ACK Scan] from source: 17.132.254.17:5223 Wednesday, July 15,2015 02:28:27
[DoS attack: ACK Scan] from source: 104.16.21.35:443 Wednesday, July 15,2015 02:23:35
[DoS attack: ACK Scan] from source: 104.16.21.35:443 Wednesday, July 15,2015 02:23:04
[DoS attack: RST Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:22:00
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Wednesday, July 15,2015 02:21:24
[DoS attack: ACK Scan] from source: 60.240.152.126:443 Wednesday, July 15,2015 02:18:07
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:16:46
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:14:46
[DHCP IP: (192.168.0.3)] to MAC address DC:85E:02:CE:18 Wednesday, July 15,2015 02:14:25
[DoS attack: ACK Scan] from source: 207.46.11.151:443 Wednesday, July 15,2015 02:13:56
[DoS attack: ACK Scan] from source: 173.252.102.16:443 Wednesday, July 15,2015 02:13:33
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:12:46
[Time synchronized with NTP server time-g.netgear.com] Wednesday, July 15,2015 02:12:46
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:11:45
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:11:15
[DoS attack: ACK Scan] from source: 27.111.254.110:5223 Wednesday, July 15,2015 02:10:45
[Internet connected] IP address: 123.211.78.198 Wednesday, July 15,2015 02:10:12
[DSL: Up] Wednesday, July 15,2015 02:10:07
[admin login] from source 192.168.0.3 Wednesday, July 15,2015 02:09:49
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set eventeletePortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set eventeletePortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:27
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[UPnP set event:AddPortMapping] from source 192.168.0.3 Wednesday, July 15,2015 02:09:22
[DHCP IP: (192.168.0.3)] to MAC address DC:85E:02:CE:18 Wednesday, July 15,2015 02:09:22
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Wednesday, July 15,2015 02:09:14
[Initialized, firmware version: V1.1.00.23_1.00.23 ] Wednesday, YESTERDAYS: I removed the ADSL password from the modem last night so that it wouldnt connect? If that makes any diference>>>>>>>>>>>>>>Status Log<<<<<<<<<<<<<<<< [UPnP set eventeletePortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:53:36
[DoS attack: ACK Scan] from source: 181.208.125.20:51345 Tuesday, July 14,2015 12:39:23
[DoS attack: Teardrop Attack] from source: 173.169.23.13:56601 Tuesday, July 14,2015 12:39:08
[DoS attack: Teardrop Attack] from source: 173.169.23.13:56601 Tuesday, July 14,2015 12:39:08
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:41
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:41
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:19
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:19
[DoS attack: Teardrop Attack] from source: 77.163.26.201:59976 Tuesday, July 14,2015 12:35:17
[DoS attack: ACK Scan] from source: 178.167.254.109:55704 Tuesday, July 14,2015 12:35:16
[DoS attack: ACK Scan] from source: 197.89.134.91:54291 Tuesday, July 14,2015 12:33:14
[DHCP IP: (192.168.0.4)] to MAC address DC:85E:02:CE:18 Tuesday, July 14,2015 12:26:04
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:21:34
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:40
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:40
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:39
[DoS attack: Teardrop Attack] from source: 23.119.204.188:48371 Tuesday, July 14,2015 12:19:38
[DoS attack: RST Scan] from source: 174.16.237.129:51413 Tuesday, July 14,2015 12:16:09
[UPnP set event:AddPortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:13:30
[UPnP set event:AddPortMapping] from source 192.168.0.4 Tuesday, July 14,2015 12:13:30
[DHCP IP: (192.168.0.4)] to MAC address DC:85E:02:CE:18 Tuesday, July 14,2015 12:13:24
[DoS attack: ACK Scan] from source: 106.10.198.32:443 Tuesday, July 14,2015 12:11:54
[DoS attack: ACK Scan] from source: 23.53.154.185:443 Tuesday, July 14,2015 12:10:51
[DoS attack: ACK Scan] from source: 23.53.154.185:443 Tuesday, July 14,2015 12:10:20
[DHCP IP: (192.168.0.3)] to MAC address 48:5A:3F:62:F2:E9 Tuesday, July 14,2015 12:09:38
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Tuesday, July 14,2015 11:54:14
[DoS attack: ACK Scan] from source: 94.23.38.22:25565 Tuesday, July 14,2015 11:52:04
[DoS attack: RST Scan] from source: 54.192.133.206:443 Tuesday, July 14,2015 11:50:57
[DoS attack: ACK Scan] from source: 167.114.0.26:51127 Tuesday, July 14,2015 11:44:05
[DoS attack: RST Scan] from source: 54.192.132.41:443 Tuesday, July 14,2015 11:39:42
[DoS attack: RST Scan] from source: 179.60.193.52:443 Tuesday, July 14,2015 11:36:55
[DoS attack: RST Scan] from source: 54.192.134.28:443 Tuesday, July 14,2015 11:36:27
[DHCP IP: (192.168.0.2)] to MAC address F0:25:B7:18:BF:90 Tuesday, July 14,2015 11:29:31
[DoS attack: ACK Scan] from source: 178.32.34.50:80 Tuesday, July 14,2015 09:04:57
[DoS attack: ACK Scan] from source: 52.68.183.36:5223 Tuesday, July 14,2015 08:53:04
[DoS attack: ACK Scan] from source: 52.68.183.36:5223 Tuesday, July 14,2015 08:52:25
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:38:45
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:38:10
[DoS attack: ACK Scan] from source: 17.132.254.15:5223 Tuesday, July 14,2015 08:37:37
[DoS attack: ACK Scan] from source: 167.114.0.26:51227 Tuesday, July 14,2015 08:22:34
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:11:56
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:11:33
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:04:20
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:02:20
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 08:00:19
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 07:58:19
[DoS attack: ACK Scan] from source: 202.108.23.105:5287 Tuesday, July 14,2015 07:56:03
[DoS attack: ACK Scan] from source: 66.135.213.210:443 Tuesday, July 14,2015 07:54:45
[DoS attack: ACK Scan] from source: 179.60.193.2:443 Tuesday, July 14,2015 07:54:21
[Time synchronized with NTP server time-g.netgear.com] Tuesday, July 14,2015 07:54:03
[DoS attack: ACK Scan] from source: 66.135.211.97:443 Tuesday, July 14,2015 07:54:00
[Internet connected] IP address: 121.222.126.130 Tuesday, July 14,2015 07:53:32
[DSL: Up] Tuesday, July 14,2015 07:53:27We have had same issues over last 3 days and now. We are in Tamborine Village QLD.
-
Very Slow Broadband Speed & Dropping Out
I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
Download speedachieved during the test was - 1.37 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Solved!
Go to Solution.Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Video iChat drops out excatly once a minute
Hi,
After having used iChat for about a year to talk to my family in Europe from the US, I am suddenly seeing the following odd behavior:
Exactly once every minute I will suddenly stop receiving data from my peer in Europe. They can still see and hear me alright and the connection recovers on my end after a few seconds.
Both machines are running MacOS X 10.4.8. Also, both machines can ping each other fine and I am not seeing any hiccups with the pings.
I have also tried to connect to "appleu3test02" and I am receiving a video stream without any hiccups.
What startles me is that the time between the dropouts is always exactly 60 seconds. (ie: The first drop out might happen 47 seconds after starting the chat. The Chat will recover in 10 seconds at most and then the next drop out starts at 1min 47seconds).
I can understand that networks can get congested, but if it were a congestion issue, I would not expect it to be that predictable.
Has anyone else seen something like this? Any hints how to troubleshoot this? (Connection Doctor is next to useless for this...)
thanks,
Chris
Mac OS X (10.4.8)All,
Well, the problem is finally fixed and I just enjoyed a lengthy video chat with my folks back in Europe without any interruptions.
After some detective work I got in touch with the NOC of the Internet exchange in Amsterdam, the hop where the packets were starting to get dropped. They were very helpful and eventually determined a defective router blade as the root cause of the problem. The defective router blade in Amsterdam got swapped out and now we are back in business!
Thanks to everyone who suggested possible remedies in this thread. Looks like this was one of the rare cases where the problem was neither with the configuration of the two Macs involved, nor with the DSL line/modem on either end, but really with the network in between that connects these two computers...
While I'm glad the issue got finally resolved, I am a little bit disappointed with the involvement of the ISPs (the DSL providers) on both ends. The Tech Support of the ISP in Europe was very helpul (in providing a traceroute from their end), but eventually their support person did not know how to properly escalate a problem like this within their organisation. -- I don't think it is ok to expect end users to perform the amount of research we have done on this.
Hopefully this will get better as the adoption of video conferencing and VoIP becomes more widespread...
thanks,
Christian
Mac OS X (10.4.8) -
AirTunes audio stream drops out, still!
Hi folks,
My AirTunes is still dropping out and I have tried everything suggested from the support doc. TA21538. It connects far abour 15 seconds and then it is dropping out and coming back on. I think that it is a hardware malfunction. Any suggestions.
Thanks CliffI may have a solution for those dropouts if your setup's like mine: an original 'g' Airport Express hardwired to a DSL modem with another AE connected to hi-fi in an upstairs room. I have it set up as an extension to the network, not just to run printer/speakers. I've tried everything (which might have helped solve minor issues and may or may not be necessary... they didn't fix anything for me at the time) including:
- replaced a 2.5Ghz phone with a 5.8 one
- got the latest updates for absolutely everything in the OS
- dl and ran Maintenance from Apple's site (routine healthcheck app)
- changed and tried every single channel availble, settled on auto again..
- tried changing WAP2 security, then changed it back again..
- you name it, nothing worked!
Then I started messing on with other settings and this one DID work: 4+ hours of constant, dropout-free airTunes so far. I don't want to switch it off, it's such a blessed relief! Try this, it might work for you:
Launch Airport Utility > Manual Setup > Wireless then hit Wireless Options and change the Multicast rate from the default 2 Mbps to 5.5 Mbps. From what I can tell, this will reduce the range of your Express in exchange for greater bandwidth. If you're running more than one airport unit anyway, this is maybe less of an issue. If you still need the range, I'd suggest either another Express, rather than replace your whole netowrk with the beefier new units.
Hope it helps! -
Frustrated w/ constant internet drop-outs...
Hi All,
So I've been having some serious problems with my APE as it is constantly droppping out the internet signal on my wireless network. Currently, I have 2 computers - an e-mac and g4 12" pb - that are sharing the internet. I've had APE for about 2 years now and it's been working great. But for the past 7 months, it's been dropping the internet signal more frequently and constantly blinking yellow. I can still stream music and print anytime but the internet doesn't go through. On my dsl modem, the link light for the ethernet is intermittent but mostly off even when it's connected to the APE. When I hard line dsl into either of my computers - no problem at all. Which leads me to believe that it's my APE. I've configured the APE in every possible way using AP admin - varying the channel settings, multicast rate, robustness etc, as well as doing various hardware resets. I have the lastest firmware on the APE. I've also moved this bugger in every possible space around my house. After trying all this, it still blinks yellow. I even have an older dsl modem that I tested and it still doesn't work with the APE (after it works flawlessly hardlined in). Every once in a while it goes green and works but guaranteed it will drop out in less than a day.
Anyway, I called applecare a while ago and they told me that with my 2.4 phone, this will eventually happen. But I've even disconnected my phone and it still does this. I just don't understand why this thing can keep it's connection up. I have friends who use 2.4 wireless phones and don't have any issues with their APE. I have friends who have much more precarious set ups (tons of 2.4 signaled toys and brick walls, etc) and no issues to report. Plus, I've seen other wireless systems (such as D-link) that are put in commercial offices and even in the hospital that I work at and obviously they don't have internet drop outs. My system at home is much more simplier and I'm totally at a loss for what to do. I'm tired getting infront of my computers and seeing that the internet has dropped out, reconfiguring and running all over my house trying to find the best place. I'm thinking about getting a d-link/netgear system to replace my APE. It would be sad since everything else apple of mine is fantastic - it's very disheartening for a loyal macaddict.
So, that's where I'm at - totally pooped and frustrated. Man, is it maybe me - am I admitting some radio interference? Oh wise ones in apple support land, I turn to you as my last resort - your assistance would be muchly appreciated.
Thanks!
deekayHow can something like
the APE be so crippled by a 2.4 phone even with the
various channels to share.
Some 2.4 phones use multiple channels and therefore use the entire spectrum
Why does this affect some
APE and not all across the board - that's the
frustrating thing. Like I mentioned before, I have
friends that have been running their 2.4 phones (with
multiple handsets) and placed their APE right behind
their TV and no drop outs at all - what gives?
...and some phones don't.
A neighbour may be using a 2.4 phone as well.
Anyway, thanks iF for the info and the help - but
I've already been down that road with all the
trouble shooting stuff online. Yes, maybe, as Marc
says, I may need something to strengthen the signal.
This may not work if the noise level is too high.
First identify the interference and see what you can do to eliminate if at all.
iFelix -
Hi people,
Is this normal for BT broadband as I have just moved from a competitor but so far I'm not seeing any benefits.
Consistently every morning between 8-9am my broadband connection drops out for about 5 minutes. It really breaks the flow of the morning.
Surely this can't be normal.Hi imjolly, see if you can do anything with the data. Only 1 one main line socket. Dialing 17070 option 2 gives a clear and quiet result like a church mouse. Thanks.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:21:45
Downstream:
8.242 Mbps
Upstream:
875.8 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.2 dB / 11.1 dB
Line attenuation (Down/Up):
38.3 dB / 23.6 dB
Output power (Down/Up):
20.3 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
138 / 653
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
464 / 1397
Error Seconds (Local/Remote):
719 / 169
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6684 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 6684 Kbps
For your connection, the acceptable range of speedsis 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8438 Kbps(DOWN-STREAM), 875 Kbps(UP-STREAM)
IP Profile for your line is - 7444 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 3.7:16.3:80.0 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
662 Kbps
0 Kbps
875 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 662 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 875 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance. -
My connection for the past 2 months or more has started to drop out more often. However when i check the hub, all blue lights are still on. Which makes no sense. For me to get my connection back, i have to restart or turn off the hub and then back on again. Its getting really annoying, since i play on xbox live. Here's some basic info...
Line state
Connected
Connection time
0 days, 0:51:58
Downstream
19,068 Kbps
Upstream
1,199 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
3.4 dB / 6.3 dB
Line attenuation (Down/Up)
19.5 dB / 8.8 dB
Output power (Down/Up)
0.0 dBm / 12.7 dBm
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed" ); // </script> Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
15382 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 15382 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :19067 Kbps(DOWN-STREAM), 1198 Kbps(UP-STREAM)
IP Profile for your line is - 16822 Kbps
2. Upstream Test: -provides background information.
Upload Speed
915 Kbps
0 Kbps
1198 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 915 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1198 KbpsHi there,
I have exactly the same problem, all lights are on but no connectivity. A reboot of the router always fixes it, but frankly I shouldn't have to do that.
The wireless interface is incredibly flaky too, it's constantly dropping out and only a restart will fix it. BT support told me this is caused by interference and I couldn't be bothered to argue with them. Sounds like a new router may be the way to go.
Thanks for sharing.
Cheers,
Justin
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