DSL Internet outage in N. Bethesda - or maybe further?

DSL has been out for almost 24 hours. Verizon told me 12 hours ago that they would have it fixed in 4 to 6. Interestingly Verizon no longer have a system status page, so no longer are users able to know what's going on. But I do know that yesterday they had a big outage in PA as well. Totally unacceptable - in the age of Twitter, Facebook and text that we are left cutoff with no explanation.

You can check for outages in your area using the STB.  There is an item "network diagnostics" under In-Home Agent in the Customer Support menu area.

Similar Messages

  • Outage in N. Bethesda - or maybe further?

    My tv just went off too. NO stations what so ever. I'm in Clifton NJ. Verizon really aught to have an alert area on their home page to check for info on outages!!!

    You can check for outages in your area using the STB.  There is an item "network diagnostics" under In-Home Agent in the Customer Support menu area.

  • DSL Internet and Firewire Windows network at the same time?

    I've got DSL internet via ethernet port on my Macbook and Firewire network with Windows, but it seems they can't work at the same time. If I turn DSL on first than firewire won't work and vice-versa. My guess that's because of the way MacOS X choose which port to use as Windows Sharing. Is there any way to choose manually which port to use?

    I'll try to explain this problem as full as possible.
    I've got DSL modem which is connected to Macbook via Ethernet port and Macbook is the only thing connected to modem. Then I've got Windows XP machine which work as storage. It doesn't have internet connection and I don't want to share my internet connection from Macbook with it. The only thing I want is File Sharing. Everything work fine if only Ethernet or Firewire plugged. The problem is they can't work together. If drag Built-in Ethernet to top then Mac tries to connect to Internet via Ethernet and it tries to do File sharing via Ethernet too. As the result Internet is working and file sharing is not (it sets ip address of file sharing to Ethernet's ip address). If I drag Built-in FireWire to top then Mac tries to connect to Internet via Firewire and it tries to do File sharing via FireWire too. As the result Internet is not working and file sharing is working (it sets ip address of Internet to FireWire's ip address). I think when Mac starts searching for networks according to Network Port configuration list it found first network and stops searching and network that I set on top is working and another is not. Maybe Mac can be only at one network at the same time? That's why I asked is there any way to set ports for Internet and File Sharing manually?

  • When streaming a movie with the new Apple TV, and using a DSL Internet connection, all audio sound works, e.g., the music track, but the audio track with the actor's voices, does not work. What can I do?

    When streaming a movie with the new Apple TV, and using a DSL Internet connection, all audio sound works, e.g., the music track, but the audio track with the actor's voices, does not work. What can I do?

    Hi Brian,
    Thanks restoring and restarting didn't fix my problem - i have started it fresh and still it doesn't work. Basically I press ONCE on the remote, after the machine has not had any commands for 10 minutes, and the cursor skips from one end of the menu to the other - so I can't choose network or update software etc - I sometimes manage to stop it randomly in the middle of the menu if I press on a command in the middle of the cursor skipping all the menu steps...not sure what the problem is but I have basically not used my brand new apple tv since I bought it for that reason! I should call Apple support I suppose! grrrr hate wasting time with stuff like this!
    Thanks for your help though!
    Pernille

  • Apple Mail not working after internet outage.

    10.9.5 Mail not working after internet outage.  Connection doctor shows everything green.  Other apps connecting to internet fine.   Mailboxes show online.  I can login and get mail via web iCloud.com.  But Mail app will not send or receive.  Tried rebooting Mac, and restarting Mail.  Tried Rebuild.  Second day with this problem.

    Troubleshooting Apple Mail
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  • Trying to get DSL internet. Verizon central office just down the Road less then 1 mile away.

    I am trying to get service to my home and its a bit frustrating when the county physical address does not match with any other maps to try and get service. (its not just you). My property has 2 addresses associated with it
    {edited for privacy}
    and {edited for privacy}
    There is a central office just down the Road with your logo on it (less then 1 mile when traveling on a Road with power/phone lines)
    My neighbors address is {edited for privacy} if that is easier to find
    Our property is on the intersection for {edited for privacy}
    The Central office is RONETXXA
    when i try to play around with the address trying to find one that is (somewhat close to my address to use as a reference point)
    What seems to be the case is so far i have found that i can get Phone service and direct TV through Verizon.
    Is this due to the distance the system thinks i am from the Central office or is it just that you do not provide Internet other then wireless even though there is a Central office and phone lines already set up in the area and to my 2 houses.
    Also last year we got all the way too getting a phone rep who told us that we would be getting a call from engineering to look into our problem...... that never happened.
    I would be most appreciative if you could please look into this.
    If there is any more information you need to better understand my situation please do let me know and i will do what i can to provide it.

    after the holidays i will again call customer support and hopefully i find them more equipped then the check for service plug in i also have access too and no way of dealing with difficult questions.
    Is there perhaps a more equipped customer support number that i can call to save me time/effort because my issue is not just a simple plug and check issue.
    As it seems again its
    A. the system is not showing my adress distance correctly
    B. the central office is not providing dsl internet even though the lines are already set up. (that kinda seems odd to me)

  • I have dsl internet service  with a download speed of .66 mbps.  I would like to watch netflix with a wireless conection to apple tv.  What is the required internet speed?

    I have a dsl internet conection with a download speed of .66 mbps.  I would like to watch netflix with a wireless conection to apple tv.  What is the required internet speed?

    Welcome to the Apple Community.
    Netflix recommend a minimum connection speed of 0.5 Mbps, however at that speed many of the other features of the Apple TV will be painfully slow.

  • Linksys SPA2102 does not reconnect itself after an Internet outage

    I have the SPA2102 VOIP adapter. It is connected to my router through one of it's ports. When my internet goes out, obviously I lose my phone. But when the internet comes back up, the SPA2102 does not reset itself. I have to unplug it and plug it back in to reconnect to the internet.
    Is there anything that can be done to have this automatically reset if the internet goes out?

    In some other cases , you even need to power cycle the whole network just to get the internet back working which is more frustrating, but this does not happen on all SPA's on the same setup I guess. There's no specific parameter to make the unit automatically reset after an internet outage. Try setting a valid static IP on the WAN side of your SPA2102, setting DNS using the IP of the main router sometimes work or you may try using universal DNS. Check also the firmware version. 

  • Upgrade dsl internet

    hi!!!
    if i want to upgrade the verizon dsl internet to 3mb. Does the verizon charge anything? thank

    It is not really an upgrade for dsl 13mg.  They explained to me that it is the same service we have been getting but it was called 17-25kb.  They have changed up the terminology on us.  anyway you will get the same speed as you have had previously.  To get more speed you need to upgrade to their fios.  sea

  • WAG120N Unstable DSL/Internet

    Hello, it was my first time to purchase a Sisco product and seems like somehow it might be the last..
    I've just purchased a WAG120N router + modem and i get random DSL/Internet Disconnects and there seem to be no solution online where people complained repeatedly so hopefully someone would disappoint me and help me out before i start struggling for a refund.
    The exact issue is, randomly the DSL indicator goes off then blinks back to steady also where the Internet indicator results in turning off too then coming back on after few seconds of the DSL being steady..
    Posted by WebUser Mohamed A. Ghazy from Cisco Support Community App

    Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
    For example this what I saw when I was using Verizon
    news.giganews.com
        traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
        1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
        2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
        3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
        4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
        5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
        6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms
    Step two: Can you provide the Transceiver Statistics from your modem?
    #3 If you don't know how to get that info:
    a) What is the brand and model of your modem?
    b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?
    #4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

  • Sharing DSL internet connection with WRT54G

    I've recently changed from a cable to a DSL internet connection.
    On cable I used a WRT54G router to share the connection to a laptop (via Wireless) and a desktop (via ethernet cable).
    After instaling the DSL (modem and software) on the laptop, the conection doesn't work.
    The set up for the linksys router was updated (changed to PPPoE, and informing the user id and password the provider gave me), via browser, and it is correct.
    Now, I can only access the internet when the ethernet cable is connected straight from the DSL modem to the laptop.
    If change the cable from the laptop to the linksys router and try accessing the router, it doesn't work, although the connection is indicated as active, and the laptop gets the ip I defined in the DHCP linksys router (192.168.1.100).
    Under this scheme, it seems the laptop can't find, neither the linksys router, nor the DSL modem (modem model is Thomson Speed Touch 510 v6), and hence, the internet.
    Due to that when I try accessing the Linksys configuration page (192.168.1.1) I receive a message that this page cannot be accessed offline and it's necessary to connect. I can't connect, cause the modem is not found in the net.
    That should not happen, the page should be available offline, cause it's a connection that does not rely on an internet connection (the router is close to the laptop).
    The same problem occurs with any web page I try to open/load: a message stated it can be accessed offline, and it's necessary to connect, but, again, I can't connect.
    I tried using a cable between the laptop and the linksys router, but did not go any better.
    Thx everyone

    It is my understanding that the Thompson Speed Touch 510 V6 is an ADSL Gateway modem router.   As such, at a minumum, it is probably doing your PPPoE login for you.  If this is correct, then your Linksys should not be set to do a PPPoE login.  When you used software to install your modem, didn't you have to enter your user id and password and have it loaded into the Thompson?  If the Thompson has this info, the Linksys pobably does not need it.
    You really need to talk to your DSL provider, or check their web site, to see what they suggest about setting up your system.  At a minumum, you will need to know exactly what the Thompson is doing:
    Is it doing your PPPoE login?
    Is is acting as a DHCP server?
    In the mean time, you might just want to try the following:
    Try setting the router to "Automatic Configuration - DHCP"
    If you are having trouble getting to the router setup page, do the following:
    1)  power down your modem, router, and computers, and unplug them from the wall.
    2)  disconnect all wires from the router.
    3)  connect one computer by wire to port 1 (not the internet port) on the router.
    3)  power up the router and allow it to fully boot (1-2 minutes).
    4)  power up the computer
    5)  open your browser and point it to 192.168.1.1  This should open the router login window.  Enter your user name (if any) and password.  This should take you to your router's setup page.
    If you get this far, set the router to "Automatic Configuration - DHCP", save the setting, then power down the router and your computer.  Then reconnect modem-router-computer and try your setup again.
    If any step fails, note the exact error message and the status of the lights on the router.  Report back with your results.  Also, it might help if we knew your DSL service provider.
    Hope this helps. 
    Message Edited by toomanydonuts on 12-23-200602:29 AM
    Message Edited by toomanydonuts on 12-23-200602:31 AM

  • Internet outage this morning

    Verizon internet service was down in College Park for several hours this AM (3/19/12). Explanation?

    is there one single phone # I can call about verizon internet outages?
    Notice at night (after 10PM) lately it is often down.

  • Software update causes internet outages

    I have had this issue 3 times.  Jetpack asks for software update and once the update is complete, intermittent internet outages occur.  Any way to roll back software or wipe the SD card and start again and not accept the software update. 

    Its a
    Jetpack™ 4G LTE Mobile Hotspot™
    and I have done all that and talked to Verizon. I have a different model jetpack that works perfectly fine so I know its not my location, my PCs or any other variable.  I am on my 3rd JetPack under warranty.  It seems that until the software update is done, the jetpack works fine.  What I am trying to figure out is does the software upgrade go to the SD card or the firmware of the jetpack.  If its to the SD card, I saw somethign about reformatting the SD card, however I am not quite clear how to do this as I don't see it as a drive when I connect the jetpack to my laptop.  Just looking for other options.  This really needs to go to Pantech but I don't have any power there.

  • My WRT110 Wireless router won't give me a connection to my DSL internet.

    I am setting up a home network that includes 2 laptops, 1 DSl modem, 1 wireless (WRT110) router, and 1 printer. The DSl internet is brand new as well and i just got it working as far as for connecting to the internet using a ethernet cord. My next step was to add the wireless router into the mix and allow the laptops to go wireless. I complete the WRT110 wireless router setup wizard and it finishes with it saying i have complete. However, it won't give me the internet signal to where i can connect to the internet (i am still using all 1394 cords and haven't attempted to go wireless yet, figured i should get the connection working before i try to connect wireless). All the lights on the DSL modem are green and its acting like i have a good connection. All the lights on my new router are green (well blue since it is the new kind of router) but still no connection. On a side note, since the wizard was complete i just took a shot in the dark and tried to connect going wireless and both laptops recognize the wireless router and can get a perfect signlal from it. However, when i try and connect to the network it sets there for a long time trying to "aquire network address" then wont connect. I would appreciate any guidance anyone can give me. Thank you

    Thank you Very much!
    I just moved into a house where they have a router at one end of the house and I live down stairs at the other end of the house.  I have my own ruoter so I hooked it up and I had a wireless connection but no internet.  I have spent the last 3 days reading blogs on connecting 2 routers.  Today I hit upon yours and you gave the IP address to get into the links page settings for the router.  Every page tells you how to do what you say but non of them gave the IP address.  Again THANK YOU FOR BEING SO KIND TO US NEWBE'S.  Yes I was shouting that.  I wish everyone would give answers not as though they are talking to someone knows what they are doing but spell it out as if we know nothing cause you never know who may be reading it in the feture.
    Any how I now have internet on both routers Now my question is cause it's still a low connection.  Is there a way to have one wireless router pick up a signle without a cat 6 cable?
    I have my landlords Comcast Internet going to his WRT54G router.  
    His Router is routed with a 50' cat 9 cable to my WRT54G by the main door upstairs they are about 20' apart would like to move my ruoter down stairs, but the landlord does not want me to string wire downstiars from his router.  
    Where my question comes in can I connect one WRT54G wirelessly to the other?
    I know simple answer is no!
    But do you have a Hard answer of YES?  I hope so! 

  • Internet Outages with DSL Service

    Hello,
    Below is my experience over the past month with Verizon and my DSL problems.  If anyone has any ideas on the next path I can take it would be appreciated.
    Around mid-May started having problem of internet light going out and being unable to connect to the internet.
    May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house.  The light was on during his tests.  Gave the signal an A grade and said things looked great.  He said to try and connect with him when the light went out so he or the right team could run some tests.  We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
    June 8th - In the meantime scheduled a second service call since the problem was not resolved.  A technician, {edited for privacy}, came to the house.  I informed him of everything to date and he spent about 30 minute at the central box running tests.  He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out.  He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved.  He also said {edited for privacy} would be the person to speak with if it was not fixed.
    June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
    June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem.  He said he would follow up once there was a plan or resolution but to date have never received a call.
    June 15th – June 23rd – Was out of town on vacation.
    June 24th – The internet light cut out again.
    June 25th – Called Verizon support to request a new modem to see if that was the issue.  In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network.  They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

    We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
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