Internet Outages with DSL Service

Hello,
Below is my experience over the past month with Verizon and my DSL problems. If anyone has any ideas on the next path I can take it would be appreciated.
Around mid-May started having problem of internet light going out and being unable to connect to the internet.
May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house. The light was on during his tests. Gave the signal an A grade and said things looked great. He said to try and connect with him when the light went out so he or the right team could run some tests. We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
June 8th - In the meantime scheduled a second service call since the problem was not resolved. A technician, {edited for privacy}, came to the house. I informed him of everything to date and he spent about 30 minute at the central box running tests. He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out. He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved. He also said {edited for privacy} would be the person to speak with if it was not fixed.
June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem. He said he would follow up once there was a plan or resolution but to date have never received a call.
June 15th – June 23rd – Was out of town on vacation.
June 24th – The internet light cut out again.
June 25th – Called Verizon support to request a new modem to see if that was the issue. In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network. They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

Recently, Creative Cloud experienced an outage with a service provider...

Hello All,
I recently received an email from Adobe which states:
Recently, Creative Cloud experienced an outage with a service provider that impacted some of our members. Our logs indicate that your account may have been affected, which resulted in some of the files that you saved in Creative Cloud to be inadvertently moved from their original location.
The files we recovered from this glitch were moved into a new folder named "Recovered," which you can access from your Creative Cloud account or sync directly to your desktop. We would like to emphasize that no files were lost.
The email then goes on to tell me how to access the Recovered folder.
Unfortunately, every time I have tried to access the Recovered folder, the web page thinks and thinks and then, after a couple minutes, I receive the following message:
Page Not Found
We can't find the page you're looking for.
View your files or browse your apps and services.
I have tried Live Chat (including right now), but the Chat pod always states that there are at least 35-40 people ahead of me (today started out with 55 persons ahead of me and is down to 45). I just do not have all of that time and I need my recovered files.
Anyone have any idea as to what I can try to get access to these recovered files?
Thank you,
edsager

A new wrinkle:
After waiting more than 2 hours on the Live Chat, the person attempting to assist me did not understand my very clearly described issue...and my issue had nothing to do with the recent Adobe security issues, despite what the Live Chat person thought.
After copying and pasting what I typed above, I was told the Live Chat person could not help me and that I needed to contact tech support. Yet, the Live Chat is what was suggested in the aforementioned email Adobe sent me in order for me to receive assistance.
A total wait and communication time of 2 hours 19 minutes.
I called tech support after the end of the Live Chat and was told the wait time was between 57 minutes and 1 hour 17 minutes. Yikes! Not again!
Oh, Adobe, wherefore hast thy customer service gone?
Anyway, if people do not have an answer for my question stated in the first post of this thread, is there anyone who knows when is the best time/day to call tech support to actually get assistance?
Thank you,
edsager

Sharing DSL internet connection with WRT54G

I've recently changed from a cable to a DSL internet connection.
On cable I used a WRT54G router to share the connection to a laptop (via Wireless) and a desktop (via ethernet cable).
After instaling the DSL (modem and software) on the laptop, the conection doesn't work.
The set up for the linksys router was updated (changed to PPPoE, and informing the user id and password the provider gave me), via browser, and it is correct.
Now, I can only access the internet when the ethernet cable is connected straight from the DSL modem to the laptop.
If change the cable from the laptop to the linksys router and try accessing the router, it doesn't work, although the connection is indicated as active, and the laptop gets the ip I defined in the DHCP linksys router (192.168.1.100).
Under this scheme, it seems the laptop can't find, neither the linksys router, nor the DSL modem (modem model is Thomson Speed Touch 510 v6), and hence, the internet.
Due to that when I try accessing the Linksys configuration page (192.168.1.1) I receive a message that this page cannot be accessed offline and it's necessary to connect. I can't connect, cause the modem is not found in the net.
That should not happen, the page should be available offline, cause it's a connection that does not rely on an internet connection (the router is close to the laptop).
The same problem occurs with any web page I try to open/load: a message stated it can be accessed offline, and it's necessary to connect, but, again, I can't connect.
I tried using a cable between the laptop and the linksys router, but did not go any better.
Thx everyone

It is my understanding that the Thompson Speed Touch 510 V6 is an ADSL Gateway modem router. As such, at a minumum, it is probably doing your PPPoE login for you. If this is correct, then your Linksys should not be set to do a PPPoE login. When you used software to install your modem, didn't you have to enter your user id and password and have it loaded into the Thompson? If the Thompson has this info, the Linksys pobably does not need it.
You really need to talk to your DSL provider, or check their web site, to see what they suggest about setting up your system. At a minumum, you will need to know exactly what the Thompson is doing:
Is it doing your PPPoE login?
Is is acting as a DHCP server?
In the mean time, you might just want to try the following:
Try setting the router to "Automatic Configuration - DHCP"
If you are having trouble getting to the router setup page, do the following:
1) power down your modem, router, and computers, and unplug them from the wall.
2) disconnect all wires from the router.
3) connect one computer by wire to port 1 (not the internet port) on the router.
3) power up the router and allow it to fully boot (1-2 minutes).
4) power up the computer
5) open your browser and point it to 192.168.1.1 This should open the router login window. Enter your user name (if any) and password. This should take you to your router's setup page.
If you get this far, set the router to "Automatic Configuration - DHCP", save the setting, then power down the router and your computer. Then reconnect modem-router-computer and try your setup again.
If any step fails, note the exact error message and the status of the lights on the router. Report back with your results. Also, it might help if we knew your DSL service provider.
Hope this helps.
Message Edited by toomanydonuts on 12-23-200602:29 AM
Message Edited by toomanydonuts on 12-23-200602:31 AM

Stuck with wireless internet, want wired dsl

I got a buddy in Eagle River, WI, that is stuck in a contract for many months with a verizon wireless internet plan with only 5GB of data, but he desperately needs to get a wired plan such as DSL or cable. He generally runs out of data within a week and cannot use the internet on his computer for the rest of the month (his usb dongle won't allow him connect). Is there any way at all to migrate from wireless data to DSL without a 500 dollar contract break fee or paying for both plans full price at the same time?

Sure, it's just a matter of routing.
If your existing network is using 192.168.1.x you can create another network between the two machines in a different subnet (e.g. 10.1.1.x). This 'network' could consist of just those two machines connected via an ethernet cable such that the Mac is 10.1.1.1 and the PC is 10.1.1.2.
Now all you need to do is decide which IP address you connect to. If you connect to the 192.168.1.x address you'll go over the wireless link. If you connect to the 10.1.1.2 address you'll use the wired connection.
The only trick is to use different subnets on each link - if you try to set both interfaces to the same network you will have problems.

I am having issues with being kicked off the internet intermittently. ATT says its not an issue with their service. Does anyone have an idea?

I am having issues with being kicked off the internet intermittently. ATT states its not an issue with their service. Any ideas?

Yes it is NOT your internet service. It is Apples OSX. It seems to be happening to older computers trying to run the newer OSX ( Mavericks and newer). I have a 2009 iMac I bought with Leopard installed, I upgraded to Snow leopard 10.6.8 and my computer was running flawlessly. I upgraded to Mountain Lion and I noticed my computer running slower... kind of annoying having to wait longer for everything (start up, browsers opening up, apps opening up, mail opening up and so on) Mavericks came out for free and I was excited to get out of this issue. Well, everything went from bad to terrible! Fast user switching had a glitch with desktop picture resetting to the wave, mail rules didn't work properly and I kept getting kicked off the internet (Absolutely NOTHING wrong with my internet). No one could figure out what was going on or how to fix it, even senior Apple tech's! After 3-4 months of searching, troubleshooting and waiting for a fix, I looked at my Mac Pro running Tiger 10.4.11 with no issues what so ever... that is when I made an executive decision. GO BACK TO SNOW LEOPARD! Since May 2014 I have been running 10.6.8 on my 2009 iMac and it has been smoking fast with NO issues what so ever, especially since I maxed out my memory for Mavericks. So to sum it up: some people might get lucky with old machines running new operating systems, but for the most part, it seems older processors can't keep up with the new sophisticated operating systems. Mavericks... Yosemite... FREE UPGRADE! But you will pay the price

Basically my fone just decided to say invalid sim so by looking on the internet ive restored my device, after doing this it still came up with no service and invalid sim, itunes say that the activtion server is down at the mo, i wanted to know wen the act

Basically my fone just decided to say invalid sim so by looking on the internet ive restored my device, after doing this it still came up with no service and invalid sim, itunes say that the activtion server is down at the mo, i wanted to know wen the activtion server will be back online and will it solve my problem with no service and invalid sim error

I was quite surprised by that. And I've been off for a little because I've been giving final exams at the college where I work. Now with break I will be spending a little more time on here until I have to start getting ready for the Spring semester. I have experienced a couple of interesting posters in the past week though. I wa afraid one was going to reach through the CAT 5 and grab me around the neck.

Internet outages in Gaithersburg, MD

Internet has been down since Sunday morning (7/17). On the phone troubleshooting for 90 minutes on Sunday, 30 minutes yesterday, now they confirm some type of outage.
Anyone else having problems?

If your phone service is completely down but the DSL is remaining online but at a slow rate, it's possible one of the two wire pairs somewhere along the line might have broken. DSL can operate on one wire, however it's distance is severely reduced due to the second cable being broken, which increases the amount of electrical interference that the line regularly receives. Normally that interference doesn't bother DSL, but a wire pair that is out of service will take DSL service out no matter how long the fault is. I've seen DSL circuits fail to sync up with only 30 feet of a single wire running by a flourescent light. It took connecting the second wire to completely eliminate that interference to allow the modem to sync.
Have you check to verify that your phone services works out at the NID, or no? If it is down at the NID when you connect a wired phone to the test jack, complain to Voice Repair since service outages if it's due to bad wiring should be corrected as soon as possible (meaning no more than 24-48 hours). If it works fine outside, you have an issue inside.
========
The first to bring me 1Gbps Fiber for $30/m wins!

I reached my 1000th hour logged on the phone with customer service

I've been using Verizon jetpacks for 9 months now. Seemed like a sweet deal. Prepaid. Convenient. Fast and reliable. WRONG! I logged my 1000th hour on the phone with customer service today after a 5 hour "troubleshooting" session, second one this week. I've been having to make this exact 5 hour phone call every week sometimes up to 4x per week. I've never spent less than 3 hours on the phone or gone more than 4 days without having to contact customer "service." Naturally, this is pretty ignorant sounding. But, I paid $100 for a significantly small amount of data. I prepaid to be exact. For a service to be rendered one must be able to receive the service paid for. That's simply not the case. I paid $100 for this data already and can't actually use it with any convenience. Unless of course, 5-20 per week on the phone with customer service is typical of any other company. Other than Virgin Mobile, No. It's in fact an extremely absurd amount time for ANY customer to spend on the phone with ANY customer service. No exception. I feel rather abused, used and ****** over by this so call "service". I lost 6 clients. They all sued me in small claims for $3000 each for failing to maintain my end due to my weekly dose of hours on the phone with customer service and NOT doing the job I was employed to do. Nope. Instead, I spent my time with Verizon Customer Service and COURT! Yay! So, I've lost my home, my car was repo'd, $18k loss, 6 customers... and not one time has Verizon spent one second and said to me "Verizon could be the problem"... NEVER has that been the case in all 1000 hours logged. Interesting? No. Just abusive. I resent having to call customer service at all any more. It's even causing my mental health to suffer after all this. You know what is found every time? I'm on a prepaid plan on a device customer service told me to purchase. But wait... thats the second device. Every week I'm told The OTHER device is the one that works with this plan... then a few days later, no that other device is the one that works with the plan, a few days later... The OTHER DEVICE IS THE ONE THAT WORKS.. FFS. See a pattern? I've been directed by Verizon to replace my device 3 times, at $100+ per device plus the $10 sim card, plus the 5 hours on the phone with them every few days. I'd say there's an issue with customer service. First, yes it IS possible there is an issue on YOUR end. I'm pretty sure that having to buy a new device every time I call isn't really the best answer. Second, for the extremely limited amount of data I can't afford to watch a video for fear of capping my data before the end of the 30 days because its 10gig of data. Yeah, 2 whole movies worth! Third, its possible to be wrong, yet Verizon has never, not one single time chose to check their end. ALWAYS and ONLY my end. I don't find that surprising or ironic, I find it the most ignorant and worst customer service in existence only second to Virgin Mobile. Virgin mobile did finally acknowledge the issue was in the broken tower nearby. It took them 6 months and yes... 100's of hours on the phone. Verizon hasn't made any effort to accept responsibility for this issue. I'm sure they are very sincere when they are consuming my 5 hours per phone call trouble shooting my device for the third time this week. It's actually to the point where they have violated their terms of service and failed to look into an issue on their end. The tower has been hit. Hmmm... Ironic. Its quite a distance from here, but is a main tower that has caused an outage across my state. Verizon couldnt tell me that? Is that admitting your wrong so hard to do that it's easier to spend 5 hours on the phone trouble shooting my device than 5 mins looking for outages? Yeah, it could have saved my house and job, but I'm the customer... clueless idiot at the mercy of a company who is never wrong nor makes an effort to correct an issue on their end before stealing my hours from me. At one point, I actually fell asleep in my 2nd hour on hold. Customer service? Nope, a waste. I could dig it if this issue was on my end, but I'm confident that spending up to 20 hours a week troubleshooting to no avail is a HUGE red flag that its not on my end after all. Only cost me a house, a job, car and $18k plus court costs and fees. Fair? Nope. But it would be nice if just ONCE there was an initiative to provide actual support to a customer. I KNOW if this is my experience it is impossible to be an isolated incident with me alone. If I'm tying up 5 hours on the phone, what is the next guy doing? waiting to trouble shoot his box for the next 5 hours over a downed tower. Pride is what that is. People too proud to be wrong at someone else's expense. Definitely an issue if I've paid $900 in 9 months and I spent more hours on the phone with customer service than I have online. Pretty ******. Verizon, you ARE WRONG. Owning it would save the embarrassment of having to ***** about it on this site. I didnt' deserve my losses and it was at my expense and it is STILL at my expense that I'm having to contact that 888-294-6804 number. I've got it memorized like it was my best friends number - that's how often and how many times i've used it. Shame how simple it would be if Verizon wasn't so ******* proud and spent a few moments looking for issues on their end before stealing 5 hours from me doing the obvious over and over and over again... Small claims can be used to sue up to $3k. Looks like that's my only alternative, perhaps if I do that maybe checking for issues on their end will occur instead of pretending its impossible. It feels like I went to mcd's and paid for a meal at the window that took 5 hours to get a bag of raw patties thrown at me from inside after sitting at the window for 5 hours and waiting. I'm wrong of course. I'm am the customer. How could I possibly be right? I've troubleshooted my device over 1000 times. Of course its on my end. Must be.... 1000 times isn't enough to find out there's a potential issue that isn't related to my specific device, no? Is it gonna take 1000 more hours on the phone before one of the representatives decide to look for an outage before the 5 hours of daily trouble shooting? Thats a huge red flag that just keeps getting ignored. I can't think of any other companies besides these two internet providers that finds that acceptable. Better Business Bureau didn't. I'll be filing that complaint with them next. High time Verizon stepped off such a prideful pedestal and seek a remedy before a class action suit sinks them in the future from all other raging bitches not being provided with reasonable service. It's not a rant, this has been a life shattering experience for me and a simple quick check for an issue on their end could have prevented it. BAD BAD BAD Customer service policies to keep a customer on the phone for that length of time to repetitiously check the exact same thing repeatedly every few days. Disgusted. How dare that term "service" even be used if they can't provide "service" via support or otherwise. I'm on the internet finally after 10 hours and the news reported the Verizon tower down. Not verizon... A police officer interviewed on a Detroit News station instead. God knows police have nothing better to do in Detroit than make news appearances for verizon.

Simple solution. Get a real internet service and not a cell phone internet connection service it was never meant to be used as the primary internet service
And how do you lose a home and job and be sued as you claim. What over 10 Gb of data? Give me a break
In my city small claims is $5000.00
And over that amount you can go to a superior court to have your issue settled.
http://www.bbb.org
Good Luck, Elector

New DSL service disconnects frequently

Bit on the $17.99 offer for 1mb DSL service. First time it was available in my area. Talked on phone around 20 July. Modem and filters arrived in about 5 days and startup day was 29 July. Got an automated phone call saying man would come to house to do some checks between 8 am and 5 pm, but that he wouldn't need to come inside. He never came because I live down a long lane and I watched all day for him. Installation using CD and instructions on my end went ok, and was soon online on 29th. Westell modem 7500.
But, then found that my connection dropped regularly. A couple of times it stayed on for 4 hours, but mostly it stays on 2-3 minutes and then is off for 2-3 minutes, etc. Sometime it is off for hours at a time. The service is not available when the green internet light goes out on the Westell modem.
So I call the 1-800-567-6789 Verizon number for help. As you probably know it takes 20-30 minutes of phone time to wait before you talk to an actual person. The recordings tell you that most problems solved by turning off and back on your modem, computer, etc. As if we hadn't already done that multiple times already. And the recordings tell you there is lots of help on various websites . . . as if you could get to those websites without having your DSL connection actually working for an extended period of time.
The help gal then tells me to do all the things I had already done, like turning off and on, etc. She then says she ran some tests that show no problem. Meanwhile the internet light on my modem is sometimes on and sometimes off. But still no problem shows on her tests, she says. Now the internet light has stayed on for maybe 10 minutes, so she says she is done because everything probably OK. I tell her this is not uncommon that it stays on for 10 minutes or even a few hours, but eventually it always drops the connection. She says she can't upgrade me to next level of help since it is my first call. I say, you mean I have to call back tomorrow with the same problem. She says, yes.
OK, next day same problems but I can't take the time to call so a day is burnt.
Third day the internet light stays on for 4 hours, so I am feeling pretty good. But then the light goes out and I loose my connection at around 10:30 PM. Too late for me to start a call, so another day is burnt.
Fourth day, yesterday, mostly a repeat of previous day, so at around 8 PM, I call the 1-800 number again. Go through the same 20-30 minutes of wait time with suggestions to turn off and on everything, go to websites, etc.
Got a gal in Phillipines. Pretty good English and very pleasant. She says there is no record of my first call, so this is really my first call. However, after I complain about that, she talks to her supervisor and he/she says they can upgrade m to next level of help.
So she tells me a tech expert will start testing my line. After 15-20 minutes she tells me there is a problem with my modem 'authenticating' so they will send me a new modem. But I remember reading another thread here by a guy who got 3 Westell modems and still had problems . . . . so I am not overly hopeful about the outcome for me either. Why does Verizon stick with a modem that is known to have multiple problems??
Anyway, I was on the phone with Verizon that time for close to an hour and a half.
Next day, which is today, my wife fields an automated call from Verizon which says they are going to send a tech to our house and for her to punch in some numbers, which she can't do because she doesn't know what time I want. The recording gives her an 1-800 number to call back to schedule the time.
I am floored when I see the number is actually 1-800-567-6789, because I know what hell is waiting for me when I call that number. And I have to go through this hell just to reply to a call from Verizon which asks me to call them back to schedule the appointment. But that number has nothing to do with scheduling appointments.
So I call the 1-800 and go through the same **bleep** as before with all the recorded helpful hints about turning off and on, go to websites for help etc. But I am simply trying to reply to a call from Verizon to set up the techs time to come.
Then the recordings finally get to the point where I punch the 1 if I still need to talk to a person. Have been on the line already about 10 minutes. The voice says the wait time will be less than 5 minutes. 15 minutes later I am still getting the news that my wait time will be less than 5 minutes.
Finally a guy from India answers. I have now been on the phone for close to 25 minutes waiting for this real person.
He starts telling me to turn off and on my modem, etc. I tell him I am just replying to call from Verizon to set up the time for tech to come to my house. He tells me I have called the wrong number. I tell him it was the number the recording said to call. He says he will try to transfer me. I panic. He then tells me when he talks to another dept they tell him there is no record of my ever having called with any problems. I yell at him. He talks some more to someone on another line and reports that they actually now find that I have called before . . . in fact just last night.
OK, so now he tells me he will transfer me to the person who will help with the appointment. But this new gal asks me what lights are showing on my modem. I say, what does that matter and how is it relevant to scheduling the guy to come. And anyway, I don't have the modem turned on because I think that is not a good idea to leave it on all the time.
She insists that I must turn on the modem and . . . for first time that anyone at Verizon has ever told me . . . she says I should leave it on constantly until the problem is solved. This apparently is because the tech people might be trying to do some tests on my line even before they arrive at my house. OK, so I turn it on and the green internet light does not go on during the rest of our conversation.
So she schedules the tech to come to my house next Thursday, 6 August. I ask what time he will arrive. She straight faced (I presume) said I must wait there all day 8 am to 5 pm. I ask her if she doesn't realize the absurdity of this. She will only comment that that is the way Verizon does it.
I then ask her if she doesn't also recognize the absurdity of the 40 minutes I have spent on the phone, being cycled around, when I was only returning a call from Verizon to schedule an appointment. She gives a nonsensical answer, so I repeat the facts. Now she does admit that it is probably not fair and there should be a better number to call rather than the general 1-800 number for this situation. I ask her if they ever talk about these absurd situations and poor customer service things at staff meetings or with their supervisors. She doesn't answer that question, instead asking me if there is anything else she can do for me today. I say that yes, there is something else, and that is to answer my question about what the staff meetings have to say about these absurd situations and what do her supervisors say about it.
{please keep it relevant}
Message Edited by ElizabethS on 08-01-2009 05:54 PM

#1 Check the IP Address, Subnet Mask, Default Gateway, and DNS Servers on your computer.
This means for example if you are on Windows XP...
a) Go to Start -> Run.
b) Type in
cmd
and press enter.
c) In the new window, called the command prompt, type in
ipconfig /all
and press enter.
#2 With your web browser go to the default gateway.
#3 Enter in the current user name and password of the router.
The default User Name is
admin
and the password is
password.
Thanks dslr. OK, I did what you said and found the default gateway was 192.168.1.1
When I went to that place on my browser, there was no place for User Name or Password.
But under the column 'Gateway Status' I saw:
Download: 1181 Kbps
Upload: 447 Kbps
Connect Type: PPPoE
So how does this info help in my problem of frequent disconnects?
Or did I still not get to the place you wanted me to go?
Thanks much.

Can't share internet connection with iPad since installing Time Capsule

Until today, I've used Earthlink's DSL service with a Netopia DSL modem with an ethernet connection to my iMac through a Linksys WRT54G router. My iPads (1 & 2) have been able to simultaneously share the internet connection over wifi.
Today, I installed a Time Capsule and removed the old Linksys router. I'm still using Earthlink's DSL service with the same Netopia DSL modem, and I still have an ethernet connection to my iMac, but through the Time Capsule now. I can get online from the iMac without problems.
But my iPad can no longer connect as they did previously. When I try to visit a website using Safari on the iPad, I get the message, "The Internet connection s currently in use by another computer. Enter your DSL Account logon password to switch the Internet connection to this computer." If I enter the DSL account password on the iPad, I can get online, but then the iMac is knocked offline.
How can I go back to sharing the connection so that any of the devices can get online at the same time?

I found another thread right after I posted and seem to have solved the problem following the steps described there (plus a couple more).
https://discussions.apple.com/message/15758093#15758093

Satellite internet broadband with my powermac g4 Ti

Does anyone know anything about connecting to the internet with wireless satellite broadband? I don't even know if I'm using the right terms. Any suggestions for satellite service providers for Mac? I would like it to be a wireless hookup so I can use my laptop anywhere I choose.
powermac G4 (agp/sawtooth), 1ghz, 120gig, 1.38 sdram, Powerbook G4 Ti Mac OS X (10.3.9)

Claire, There are several different Internet Service Providers out there and they vary from the old Dial Up it uses your built in modem in your machine.
Next, there is DSL this also uses your phone line that plugs into a DSL Modem which in turn connects to your machine, via an ethernet cable. Next we have Cable, most of these are actually Satelite Services, Like Roadrunner, Comcast, and Direct TV.
All of these sevices furnish you with a Modem that comes from there cable, and in turn you run an ethernet cable from that modem to your machine for service.
Some of these providers offer what is called a Wireless Modem Router (At additional cost to you), this will enable you to have a wireless connection, if your paricular computer has a wireless or Airport, or Airport Extreme Card installed.
Almost all of the services available will furnish there Modem with there service and from there any other hardware and the type of sevice you want will be additional cost to you in the way of Routers. You can buy this equipment from any computer store. from $30.00 up to $ 2 or 3 hundred.
All also give you step by step instructions.
Cheers Don

Airport extreme with windows service pack 2

I have just recently bought a macbook pro laptop, & have been corresponding with a forum member about a wireless setup.
I want to have a wireless set up with a PC desktop with windows xp home service pack 2 that is stationed in the kitchen. This was recommended to me in this forum. Right now the PC has an Ethernet black box, with at&t DSL service. It has one yellow Ethernet cable coming from the black box to the PC & one grey DSL cord coming out of the black box & connects to a phone in the kitchen. I bought the laptop for my online classes so steady reliable internet service is crucial. Upon reading the specs of the airport extreme however got me a little concerned about which service pack I can use.
Here is my question & comment from another member on this forum;
I just noticed a PC has to have windows service pack 3, I have service pack 2, will it work with service pack 2? I am reluctant to update to service pack 3, my story behind my reluctance; the last time I did it, my PC completely crashed, the hard drive died. It had to be replaced, & ever since I get a little yellow alert to update to service pack 3, but I have not done it out of fear of another meltdown. Right now it is the only computer in our house, & I need it for my online classes. Last summer when I tried the service pack 3 update, & subsequent PC meltdown, I had to go to a public computer lab to finish off an online class, so I do not want to go through this again.
And this is what they said;
+That will give you wired internet access at the PC. Of course, the MacBook Pro will be wireless. I am not sure about the technical specifications required for the Airport. My initial reaction is that you should be fine to use the Airport as just a router with the PC with Service Pack 2. I think SP3 is just required for administration of the Airport using the Airport Utility for Windows. But, you could administer the Airport with your MBP. You may want to confirm this in the Airport forum unless somebody else here knows for sure! Sorry!+

Which would be more powerful & reliable? the newest airport extreme or the aiport with the 500GB time capsule?
Again, it will depend on what your networking requirements are. If we are talking about support for Time Machine backups, then only the Time Capsule (of the two options you listed) would work. Apple doesn't currently support these backups to drives attached to the AirPort Extreme Base Station.
Would I be better off with something that is just for wireless internet? or a combo unit time capsule & airport?
If you don't have any networking gear now, then it may make better sense to go with a combination unit.

Powerbook crashes with DSL modem voyager 105

Hi,
I use a Voyager 105 USB modem for broadband access. About every second or third time I use this, my Powerbook crashes with kernel panic and requires a reboot. Any ideas how to solve that?
Thanks.
Gernot
Powerbook 12 Mac OS X (10.4.5)

As suggested by Daniel and Gareth, USB modems like the Voyager can be prone to driver issues. Problems can sometimes be resolved through updated drivers from the manufacturer.
However the best way to resolve the problem is to invest in an ethernet modem/router instead as these do not require any drivers. Most of them also allow you to share the internet connection with other computers on the network.
Assuming you are UK-based, there are many vendors who can supply perfectly capable ethernet-based products for comparatively low cost. Amongst them are ADSL Nation and DSL Source (I have no affiliation to either of them except being a customer).
You can also get further information on ADSL products and services from ADSLguide, which also has a dedicated Apple section (with some very helpful and knowledgeable people) on their discussions forum.
15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4, Mac OS X (10.4.3) Cube, TAMs, iPods 2G/4G, iPs, AEBS, AX

Problem with my internet connection with Mail and others

Hi
I seem to have a problem with my internet connection that is through Ethernet. I have just downloaded the update to iLife 9 and the down load speed went from zero to 1.1BB/s but most of the time it downloads at speeds around 8KB/s also Mail some times returns mail sent but there seems to be no problem sending out only that things go faster out than in. My internet speed from my ISP is 500KB/s so as you can see I was at first happy that I was getting speeds in of 1.1MB/s. I have done a diagnostic test through network also fully run Norton and finally run utilities with no problems showing. My ISP is willing to come and have a look at my internet but I some how think it's my computer, any ideas?
Thanks

The first thing I would do is completely disable Norton AntiVirus; there are no viruses for Mac OS X, so it can't protect you from something that doesn't exist. It can, however, severely slow down your system. Do that and then restart Mail and see if the problem continues.
You should also try creating a new User account and test Mail there to see if you experience the same problem; if so, then the issue is systemwide. If not, it's something specific to your regular user account.
As for your download speed, it's not 1.1MB/s; it's 1.1Mb/s. Upload speed is slower than download speed for both Cable and DSL service. I doubt the problem is your modem/router, but you should try shutting down your Mac and the modem for a few minutes. If your modem/router has a reset button, use it, then restart it and your Mac and see if the problem continues.

Cisco E1000/ Westel Model 327W with DSL connection

I have a Westel model 327W for my DSL service. I received it from my internet provider (Bellsouth). I recently purchased a Cisco E1000 router for what I though was a easy connect. For two days off and on I have tried to connect them but I have not been able. I'm not very computer smart but I do know the basics. I have managed to cripple one desktop and a laptop that had wireless or ethernet to the point the system tells me they are not equiped with wireless cards and my wireless range on the computer I'm typing on is about 5 feet. Can someone explain to me how to connect the Westel DSL to the Cisco router.

The Cisco Connect software comes with the Linksys Wireless-N (E/EA - Series) routers that let you manage your network easier. For the setup process, you need to perform the following:
i. Verify that there is an active Internet connection between the computer and modem
ii. Setting up the router using Cisco Connect
QUICK TIPS:
The router’s power adapter needs to be plugged to your router and into an available power outlet.
If using a wired connection, the first Ethernet cable needs to be plugged to the computer’s LAN port into any of the router’s blue numbered Ethernet ports.
The second Ethernet cable should be plugged to the modem’s Internet port and the other end into the router’s yellow Internet port.
Ensure that you have no firewall enabled that may prevent the router from being detected.
Here is the link for setting up a Linksys router with DSL Internet service: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=20ee1457387f40178cd5f41d4b585db4_3687.xml&pid=80&r...

Internet Outages with DSL Service

Similar Messages

Maybe you are looking for