DSL Not Working

I have a wireless Westell modem that I use for both a PC and a Mac. Since my computer is old (iMac Graphite SE) it is connected via ethernet cable. I called Verizon, and they got it so that the PC connected, but my Mac doesn't. I've tried replacing the ethernet cable, resetting the modem turning everything off and on and nothing is working. The DSL guy told me that it can't be the modem because the PC is working.
I also noticed other problems, such as the time in the bar not working, and it won't read any CDs that I put in there. So I trashed a bunch of stuff, now the clock works but it still won't read a CD.
I am running 10.2.6.

I would be suspect that something is up with the imac itself if you are experiencing other issue like the time and CD access.
Have you tried doing a clean install of the OS on the iMac and see if it acts normally again?
I have an old iMac (333MHz tray load model running 9.2.2) connected to my DSL service via a Westell modem/wireless router, but I am doing so through a Ethernet to Wifi bridge.
Are you sure the iMac's Ethernet connector is working? Perhaps it is something as simply as a bad Ethernet port?
Patrick

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DSL Not Working for 7 Days and Tickets Closed without Resolution - Worst Customer Service

My DSL light has been blinking for 7 days. A technician came out Monday and checked inside my house and outside. He said the problem is outside, that there is an issue with the wires on the street. He said that the "Home Office" needs to internally switch the wires. The technician went to the "Home Office" which is right down the street but the technician was not at her desk so he put in a request for the wire to be switched. In the meantime, he manually switched the wires to get the internet working but said the internet would go down for 5-10 minutes when the "Home Office" did the official switch. When I got home from work, my internet was not working and my DSL light was blinking again. I immediately called Verizon and was told that my ticket had been closed and that a technician would need to come out again. Since the technician had already been in my house that morning and confirmed the issue was with the wires on the street and not my house, I told them no one would be home because I could not take another day off from work. It was understood that the technician could reach me by cell phone if he needed to talk to me but he was coming to look at the wires on the street. A visit was scheduled for the next day, Tuesday. I received a voice mail from the technician that he would be at my house in 20 minutes and would call me when he arrived. I never heard back from him and when I got home, my internet was still down. I immediately called Verizon to check on the status of the ticket. At first, the agent couldn't even locate my ticket but then informed me it was closed. I questioned the closure of the ticket since the problem had not been resolved. I then proceeded to be on hold for an HOUR while the agent tried to find out why the ticket had been closed. After an hour, the response was he didn't know and that I would have to open another ticket for an agent to come out AGAIN. The agent then insisted I needed to be home because the technician needed to check inside the house despite being told by me that the technician had already been in my house the day before and confirmed the problem was on the street. The agent then told me I needed to be home so the technician could update me. I told the agent the technician could call me on my cell phone since he clearly has the phone number since he called me on Monday AND Tuesday. The agent agreed and I gave my cell phone number again for the technician to call me. There are no appointments available until Thursday which will be 8 days since the internet went down. At this point, after 3 tickets opened, two that were closed without the problem being solved and two site visits with a third scheduled and 60 minutes on the phone,I am doubtful the issue will be resolved Thursday. I've reached the point where if the problem isn't fixed on Thursday, I am canceling my service with Verizon after six years. I shouldn't be paying for service that Verizon can't even provide because their own technician can't fix an issue with the wires outside my house.
This experience has been frustrating and the worst customer service I've ever experienced.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

DSL not working in So.Cal

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The cell service is working again but the hard lines, the land lines are dead at my home. Just put in a service call. Dead at the outside connection box too. Happened during yesterday's outage and never restored.

Upgrade to highest speed DSL not working; GTE no help

I have just tried to upgrade my DSl to <7mbps. I got a new router (6100G) and installed it, the Verizon (GTE hereafter) people did their thing from the "central office" and my speed grew---to about 50% of what was promised. I called their tech support # and was told that they tested their line, it had a problem, and they would have "central office" call me to set up an appointment. I later got a phone message from GTE, saying their technician needed to come to my phone to inspect their line, and leaving the same tech support number for me to call back. When I called back, of course, they told me that they could not set up an appointment but would have to have "central office" call me. This has gone on for five calls (my work takes me out of office and away from phones), and, I learned this morning that five different "tickets" have been opened on my "case" This is in spite of the fact that
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I had the same kind of issues..... I finally wrote a letter to Verizon corp office, BBB, and the Atty. general of my state and if memory serves the corp office is in NEW YORK.... Then BANG!!!! I had the office of the president (verizon) and the atty generals office calling me non stop.... Now prob solved.... took a while for snail mail to work its magic but it did.... I only had the issue of having to send the letters in the first place.

Dsl not working, Baltimore

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When streaming a movie with the new Apple TV, and using a DSL Internet connection, all audio sound works, e.g., the music track, but the audio track with the actor's voices, does not work. What can I do?

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Hi Brian,
Thanks restoring and restarting didn't fix my problem - i have started it fresh and still it doesn't work. Basically I press ONCE on the remote, after the machine has not had any commands for 10 minutes, and the cursor skips from one end of the menu to the other - so I can't choose network or update software etc - I sometimes manage to stop it randomly in the middle of the menu if I press on a command in the middle of the cursor skipping all the menu steps...not sure what the problem is but I have basically not used my brand new apple tv since I bought it for that reason! I should call Apple support I suppose! grrrr hate wasting time with stuff like this!
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EPrint does not work after new wifi router on Verizon DSL

I have been using ePrint on my iPod, iPad, and iPhone for a few months without a problem, but recently had to switch to a new wifi router on my Verizon DSL, as my wifi kept turning off and Verizon's solution was an updated wifi router. Since the switch, I cannot ePrint from my mobile devices. I can, after reconfiguration, print from my laptops. The ePrint app still finds the Deskjet 3050a, says "sending to printer", but will not print. The ePrint is turned on. I tried to delete the app and reinstall in hopes that I can start fresh, but it still does not work. I tried to add a new printer, with the email supplied on the ePrint screen on the printer, but nothing.
Any ideas?

Hi Honor Student
Is your printer connected to the new router as it sounds like it is still looking for the old one ? Maybe just disconnect it and reconnect it again to your new router and then the ePrint APP should pick it up.
I work for HP.
Thanks
Caroline
Although I am a HP employee, I am speaking for myself and not for HP.

Landline still not working after 1 week, dsl was out ~2 days but back online

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Solved!
Go to Solution.

UPDATE: 09/05/11 @10PM Well, it seems my landline has once again died. It was fine for almost 30+ hours. we'll just have to wait and see what's going on. dsl is fine, so that's a big plus.

DSL will not work after speed upgrade

I ordered a speed upgrade (from 3 to 5 down) a couple weeks ago. On Tuesday they confirmed that they completed the order but now the DSL will not work at all. I have an old Westell B90 Infospeed DSL modem (branded as Bell Atlantic) and they swear that the modem is not the problem. I have been on the phone with tech support every day for a week now and still no service. I do not believe they are actually doing anything to remedy the situation. Twice now I was promised a tech would come to my house. I have taken time off from work to stay home and nobody ever comes. One day they say it can be resolved at the central office then that evening they say a tech needs to come. I wait for tech and nobody shows so I call them back. They then tell me again that the problem is at the central office and no need for a tech. They have run me down this path 3 times now. Does anyone have any suggestions on how I can actually get a tech to show up?? I think the call center people are full of lies and just passing me around to avoid the problem. I am in Montgomery County Maryland.

Post your modem status from the modem.
As how to get this.
#1 Use the tool that is addressed at
http://www.dslreports.com/faq/7553
All FAQs » Verizon Online DSL FAQ » 5. Connection » What is the Westell Modem Browser and how can I interpret it's results?
#2 Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.
^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

DSL AC68u not working with sky ADSL?!

Hi, I am in serious frustration here. Today my Asus DSL AC68u arrived and I've been trying for about 2 hours to get it working. I have 2 major issues:
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Thanks for the help people but I have doscovered I have problems. Just spent ages on the phone with Sky broadband and there are problems with my service but going to have to wait 72 hours whilst they perform tests and look in to it. Can anyone explain this to me please as I cannot get my simple little head around it. Sky told me they have boosted my line and I am now getting 7mb, something I have never had and still don't. I logged in to my router which also confirmed 6969kb and yet my internet is so slow its cringe worthy. I cannot load Youtube videos or play simple games on facebook and if I perform a broadband speed test with different website they report I am getting around 11 to 12kb. Which is right, was also being offered fiber which I cannot afford but whos to say I wont have trouble with that.

Some keys still do not work on my Macbook Pro 13"

i have a 13" macbook pro running OS Mavericks
My laptop was on the bed and i found it with dog pee on the right side of the keyboard. i immediately cleaned the top of the keyboard and turned it upside down so liquid would come out. It was clean and the computer was still running so i thought everythings ok. i read 2 magazines and then tried to use my laptop again and noticed the keys were not functioning properly. i pressed several keys to test it and then turned it off. i lifted the laptop and noticed it was still wet underneath. i then felt liquid coming out of the right side. i turned the laptop on its right side so that i could force the liquid to come out. i pressed the power button and it didnt turn on. i attached the charger and noticed the battery was charging but the laptop would still not turn on. i opened the back casing. and saw liquid on top of battery, cd drive and hard drive. i wiped it and dried it with a hair drier. i also dried the keyboard but it would still not turn on.
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i will try to open the right side part from underneath to clean it but im apprehensive as i dont want to lose the current progress i have with the laptop.

your mac is not going to get better. liquid damage usually gets worse over time.

My Sling Player Does Not Work Remotely on Fios Networks

My sling box is set up locally on a high speed internet in LA.
I have not been able to use my sling player remotely on any FIOS Network.
Other friends have used my computer to connect to their Sling Box and it has worked fine, BUT their Sling Boxes are set up locally on FIOS networks. Mine is on DSL.
btw, it does work remotely on a cable network.
My question is,
"why would sling player not work remotely on a FIOS network, when the sling box is set up locally on a DSL line?"
"Are there any settings that I could change on the local router that would make this problem go away?"
BTW my router is Westell A90
Thanks

Sound like you don't have port forwarding enabled in your Westell A90 for the slingbox.
You would need to go into admin on the Westell router and enable port forwarding for the relevant port to the ipa address of the slingbox. I believe some slingboxes can attempt to do this for you in their configuration.

My Apple TV does not work and has never worked.

My Apple TV does not work and has never worked. I replaced it twice and replaced my router and DSL modem but no luck. I spent hours on tech support with both apple and my ISPs with no luck. Any ideas? Is the Apple TV a donation to apple? I have had the device for 8 months but it will not work for longer than 15 minutes before it drops with network errors. All of my other devices work perfectly on the network including 2 iPads, laptops and an old wii. I love apple products and this is the first real disappointment I have had. The Apple TV seems like a major dud of a product.

Seems unlikely you have had two faulty replacements, and more likely that there may be some network compatibility issue or problem with reception in the location the AppleTV lies - anything close to it that might be interfering?
I am assuming you are connected via wifi - if you can try an ethernet connection to rule wifi issues out.
Could you try it at somone else's house maybe? If it worked there it would point to something specific at your location.
You could try replacing it again I guess or seeing if they can offer you credit or a refund.

Apple TV does not work with 877W

Hi all,
I am using an 877W as my DSL router and trying to use Apple TV or other Apple Bonjour services over Wireless. It is simply not working although I tried several IGMP configurations. I've seen some references to 877W issues but they were all about bridging between wired and wireless. In my case though everything is on wireless (PC with iTunes, Apple TV and and iPhone to be more specific). I wanted to ask once more as I've also seen references to people having this setup working ok.
interface Dot11Radio0
ip address 192.168.15.1 255.255.255.0
ip nat inside
ip virtual-reassembly
load-interval 30
encryption mode ciphers aes-ccm
ssid Princes
speed basic-1.0 2.0 5.5 6.0 9.0 11.0 12.0 18.0 24.0 36.0 48.0 54.0
channel 2472
station-role root
end
I tried with igmp snooping on and off with no luck, also it didn't helped to add 239.0.0.0 as a static group to the interface.
If you have apple stuff working on your 8xxW environment I appreciate if you can share your configuration, any other ideas are more than welcome.
Many thanks,
Cagri

Hi Cagri,
Hope you've found an answer to your problem already, if not I had similar issues trying to get mine to work.
I did manage to get it to work in the end, I've added an article to my blog which goes over what I had to do to get it working.
Basically, configured correct multicast-routing groups, IGMP v3, pim dense-mode on both the radio and BVI interfaces and it started working.
http://www.thehelpdesk.co.nz/2012/01/how-to-use-apple-tv-with-cisco-877w.html
Cheers,
Sully.

DNS not working for some computers

We have a SRP521W router and is set up with one SSID for wireless. In our office all the computers (5) can connect but only some may get on the internet. I have a laptop I am testing with and it will not connect, wired or wireless.
I found an article relating to flushing DNS, tried that, no luck.
I found another that said I should try setting my DNS to 208.67.222.222 and this worked, internet works fine.
I tried rebooting the DSL modem and router, tried many different things but am not a networking guru so I am just not sure why the DNS is not working for one computer but works for another, connected to same LAN or SSID.
Thanks,
Brad

Though what Don posted is one way to accomplish it, I never add anything to my DNS and it works fine. Windows DNS, in a default installation, will automatically forward to the root (.com, .edu, .gov, etc.). So I always just point my workstations
to my Domain Controller as their DNS and everything works just fine without any additional configuration.
Guess I'm one of those who won't even trust Google for sharing a DNS, particularly when I have never needed to set up any forwarders.
.:|:.:|:. tim

DSL Not Working

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