During a error updating, I had to reinstall iTunes. When proceeding to install iTunes, the installer chooses M:// I dont have a M drive, I click change and the iTunes installer crashes. I've tried everything, help!
Seriously no idea whats going on, and I'm usually pretty good with figuring an issue
Heres the isse:
When updating iTunes, after the restart I booted up iTunes and it crashed. I was prompted with iTunes had been updated incorrectly and to uninstall and reinstall iTunes. After downloading the installer from itunes.ca. I opened up the application, and clicked Next. Under the directory it says M Drive, I dont have an M drive at all, I click change and a prompt pops that says, "The volume M:/ is currently unavailable. Please select another." with "ok" being the only selection.
After hitting ok, it says "itunes installer completed" "Errors occured during installation before iTunes could be configured. Your system has not been modified. To complete the installation, run the installer again. Click Finish to exit the installer." Finish is the only selectable, and upon restarting the installer the same thing happens. I hope theres someone who can help me out with this.
Hello Fix88,
Thank you for the details of the issue you are experiencing with installing iTunes. I found a couple of resources that I think will help with this.
I recommend reviewing the following articles:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
When uninstalling iTunes, it is important to remove iTunes and all related components in the order listed.
Thank you for using Apple Support Communities.
Best,
Sheila M.
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