E/O Line - No Hope in Central London?

So I live in SE16 and recently reached out (pun intended) to Openreach regarding the status of FTTC in my area. This is the response I received:
Thank you for sending your details, you are connected directly to Bermondsey exchange, this is called an E/O line. Unfortunately, as your line is fed directly from the exchange it fails to meet the commercial criteria. This is because the solution to deploy Fibre Broadband to lines connected this way would not provide a return on the investment based on the costs for the construction and on-going running costs.
Now - I am greatful for Openreach taking the time to get back to me and I realise that Fibre is a business, but where does this leave me? My research shows that Southwark council hasn't received any government funding for broadband and I live so far from the exchange that the slow internet speeds mean that we mostly use the 3G from our smartphones to surf the web at our house.
Is there any hope for me and the thousands of people in our position?
Can someone please give me some hope? or a solution?
Thanks!

there are many posts like yours and a few have been solved by openreach erecting new cabinets outside the exchange to enable customers to get FTTC - don't know criteria openreach use to decide cabinet or not
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Similar Messages

BT Infinitity availability in Central London

Hi
I live in Central London, less than 100 meters from the exchange beneath BT Tower, which I suspect is one of the more modern ones in London...yet BT Inifnity is not available!
I'm also the chairman of the residents association in our building (244 Flats, 800 residents) and I could quite easily arrange to mass a list of other residents who would gladly sign up to BT Infinity after BE/O2 sold out and we we forced to move to the shockingly bad Sky broadband.
Please can someone explain if there is anthing I/we can do to increase whatever threshold you have to make BT Infinity a viable option
Thanks
Roger
Solved!
Go to Solution.

If you use this checker it will tell what cabinet you are on and what services it can receive.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If it does not show a cabinet number it will be because you are on an Exchange Only(EO) line. This means you can not get Infinity because you are not connected to a cabinet, instead you are connected directly to the exchange.
Sometime in the future Openreach may install a cabinet out side the exchange and this will allow EO lines to connect to a cabinet. This however is not high on their priority list so may take some time.
Use your phone number. If you don't have a BT number use the address checker. It is more accurate than the post code checker which can cover more than one cabinet.

FREEZE every 5min/Central London

Hi there,
Here is my problem,
I just moved in a new flat clother to central London and since I am in this flat my connection is horrible.
I did some speedtests and the connection is good 15Mbps Upload and 1.5Mpbs download.
I check with the BT engine aswell and I got the same result.
The problem is when I am playing or uploading big files.
When I am playing I have freezes of 10sec every 2min.
On all the devices connected to the box its written "CONNECTION UNSTABLE".
I tried to disconnect every device and let only my computer plugged to the box but no changes.
On my previous flat everything was perfect, nice connection zero disconnection, zero freeze etc...
I tried different things that I have been reading on the forum but nothing changed.
I have the BT hub 3.
I would really appreciate if someone could help me as I am working from home and I have lot of files to send everyday.
Regards
Samy

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
are you using wireless or wired conenction? if wireless have you tried wired to see if improves things?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Adobe Air Developer - Central London - £250-300/day

Adobe Air Developer needed ASAP.
The project is to build a very simple download manager for music files being purchased on an ecommerce Web site that they are building. They are designing the application but need a developer to pull it together.
Our client is based in Central London and is a very well established digital agency. If you do good work for this company it is highly likely you'll see repeat business again and again.
Instant interviews, so send your CV to me ASAP.
Ben Curwood
Required IT Ltd
020 8973 3770
ben[at]requiredit.com

Adobe Air Developer needed ASAP.
The project is to build a very simple download manager for music files being purchased on an ecommerce Web site that they are building. They are designing the application but need a developer to pull it together.
Our client is based in Central London and is a very well established digital agency. If you do good work for this company it is highly likely you'll see repeat business again and again.
Instant interviews, so send your CV to me ASAP.
Ben Curwood
Required IT Ltd
020 8973 3770
ben[at]requiredit.com

Can anyone recommend an ISP for central London

I am with Tioscali and their speeds vary a lot during the day. I get about 5MPs, but at rush hour, it can be VERY slow. Does anyone know an alternative with FAST broadband?

O2 actually owns 'be internet', so the infrastructure is the same.
We switched to O2 recently after being with Zen for 2.5 years. Zen were fine - solid as a rock - but the down speed was quite marginal. I don't think we averaged more than about 2mbps down, even though we were on the 8mbps package and paying £24.95 a month for the service.
We switched to O2's 20mbps package and actually saved £10/ month. My wife has her phone with O2 and this got us a £5 discount. We immediately noticed the difference. The average speed increased to 9mbps.
A week or so after joining, we received an e-mail from O2 stating that the monitoring they had done on our connection indicated to them that we were on the wrong package. We called them and they did some checks and found that we were never going to get anything better than 11mbps on our line (due to distance from the exchange and so on. They offered to downgrade our package to 16mbps (they would have throttled us back to 8 if we'd asked, but we knew the local exchange was being upgraded) and refund the amounts we had already paid for the faster package we didn't receive.
All in all, I would say that the connection speeds are great and the customer service terrific...and they're CHEAP!!
~

Any secondary schools in Central London (UK) using iPads?

I am trying to find a school in London UK that have already or have plans to use iPads in Secondary School on a larger scale.
I am planning a field trip for educators from Denmark who would like to know more about teaching and iPads.

Hi,
From what you report I am not sure why it is not working.
With an iPhone you could get issues in Different countries depending on your roaming contract and whether you get get given temporary access to the Local network.
However with the Apple ID you should be able to get it anywhere.
With Mac OS X10.82 and above the Mac version though uses the Serial number of the computer to "prove" it is you.
Although your IP may change if a laptop or even change because it is dynamic from the ISP the serial number will not change.
I also know that with the AIM service some people have had issues when using Apple IDs ending in @mac.com in particular when they have been used abroad.
I see two possibles.
Add an Alternative email to the iPod Touch
Or try removing the Apple ID then putting the device in Airplane Mode for a few minutes then add back the Apple ID (I.e. re-register the Apple ID from your current location)
9:33 pm Tuesday; December 31, 2013
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
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Central Contract Distribution - line items creates many contract in the BE

Hi SRM Gurus,
We are in SRM 7 ECC 6 Ehp 4 PPS. Ext Classic.
First of all, CCTR - Central Contract can't be distributed as per SAP for PPS impl.
But we have a workaround.
We made snote 1354971 read with 1423994 implemented. Made the process work.
Means Assign distribution on the item level was enabled and Distribution reached BE.
But when we have multiple line items in the Central Contract, and we assign distribution, it creates one contract per line item in the Backend which is really absurd. Which means if you have 100 line items, its creating 100 contracts. When we do the call-off against this central contract, we have multiple contracts.
Gurus, Can you guys throw some light on this entire issue.
with regards,
Freemind

We are having nearly exactly your scenario and CCTR works fine with 1 distributed contract containing multiple items. Check if all the items are distributed to the same purchasing org and location. If all is the same, debug BBP_PD_CTR_TRANSFER with your SRM contract GUID to see when and how multiple contracts get created in ECC.

Ipod repair in London, UK (central)

Hello. I am out of warranty on my ipod. Apple told me they cannot help me to repair it nor recommend where I can go. I called a few apple partners around central London but to no avail.
Can anyone advise? It seems I have a hardware issue so would need to have the hardware fixed / replaced.
Any advice would be appreciated.
Regards,

I live in London and don't know of any Apple resellers that can repair iPods and are located in central London (except of course the Apple store Regent St).
I think sending it by post is your only option unless you visit father afield.
I only know of Cancom which is the one I think you referred to because it's in Croydon.

BT Phone Line Order – 9 months of total failure – ...

I've been trying to get a phone line and internet connection from BT installed into a London flat since the 07th of January 2012.
This email/letter does not contain every contact with BT in the last 9 months – as I have not kept records of all the dozens and dozens and dozens of calls, texts, and emails but it is a good enough list to show the general theme of total failure from BT in all aspects of both technical and customer service.
(I have re-written this and removed my 5 or so BT account numbers, the various fault numbers, the dozens of VOL numbers and removed any surnames of people in it in the hope that this will get posted.)
07 Jan 2012
Place first order for phone and internet. BT.com reference: <removed for forum post>.
You can only do Mon to Fri installs. My next day available day off work is 19 Mar 2012 so the line engineer’s appointment is made. 8am to 1pm. I am self-employed and it is not easy to take time off work. In fact it costs me money every time I have to take time off work.
19 Mar 2012
The phone line engineer is late. Arrives after 1pm. He looks at job and says he can't do anything. It needs a new line installed even though there is already a line installed? New line involves a cherry picker and another visit by the line engineer. More time off work. New phone is line installed into flat.
27th Mar 2012
I am informed that the new phone line does not work. Order is cancelled? I get no details on what the problem is and why I can't get a line or what to do next. I have no phone at home so I’ve not tried to use the line; yet BT has already cancelled my Order.
I called ‘BT help; somebody tells me the line is connected to the wrong exchange. I spend lots of time and many calls talking to people in India and I think other parts of the UK. People tell me they are going to call me back and don't. I tried to speak to supervisors in India but nobody returns calls. I’m getting nowhere for weeks and weeks. I give up; it all seems too hard…
7th June, 2012:
Over the internet I place a new order with BT for phone line and internet:
Your order number is: <removed for forum post>. Phone number: <removed for forum post>
6th July:
BT infinity engineer appointment. 8am to 1pm. He is late. After 1pm. He arrives, looks at job and says he can't do anything. He says the phone line does not work.
I inform him the order I placed with BT is for a phone line and internet. He says there is nothing he can do as he does not ‘do’ phone lines. Another day off work. Lost wages, lost time.
No phone & no internet.
Fault is raised:
Date closed: 6 July 2012
Fault/VOL number: VOL012-<removed for forum post>
Open Product affected: Phone fault
Telephone number: <removed for forum post>
Lots of calls to BT. But getting nowhere at all. They tell me there is no fault on the line but will send an engineer that I might have to pay for.
8th July:
Phone line engineer arrives 8am to 1pm. He is on time. He informs me all the existing work is incorrect. They have connected all the equipment to the wrong exchange. It should be the Putney exchange but they have attempted to hook me into the Wandsworth exchange - which won't ever work. Still no phone & no internet. He raises a fault number: LS6 W80 <removed for forum post>
10th July:
9am call from Open Reach engineer. This is not a scheduled appointment. I've had no contact from BT. I am at work. He does not know the problem or the fault number. I give him the fault number and call him back 90 min later. He confirms that I have been connected to the incorrect exchange and cabinet? He can't do anything to fix the problem.
I want somebody to call me with a solution.
I don't want to talk with more people in India who can't help me or even understand the problem. How can this be such a failure?
I use website to email in a letter with the entire listing of existing fault details/number, order numbers etc.
Thank you for your enquiry. We will respond to your enquiry as soon as possible. Please make a note of your enquiry reference number and use it in further correspondence.
Your enquiry reference number: 120710-<removed for forum post>"
One of the issues I am finding is that BT does not link previous faults with new ones, or previous Orders with new ones, or previous Customer Numbers with new ones. Every time I speak to somebody they cannot find any details of the history of these problems so far. BT keep on cancelling my Orders and placing new ones; raising new faults etc. But nothing is linked and when I speak to people for help they can’t see any of the history of the line, faults, address, etc.
19th July, 2012:
I get an email from BT. They have cancelled their own Order again.
Order cancelled. Your order number is: BTCAA6<removed for forum post>
Dear Mr HUNTER, We confirm your broadband order's now cancelled.
23rd July, 2012:
Email from BT as they re-raise a new Order:
Your order number is: VOL012-<removed for forum post>
Check out your account and more about your service
Phone line starts(SL-N)
Phone number: <removed for forum post>
24 Jul 2012 before midnight
Track your order - you'll need order number VOL012-<removed for forum post>.
24 July, 2012:
Email from BT as they re-raise a new Order:
Good news Your order number is: VOL012-<removed for forum post>
Dear Mr. HUNTER, Your phone service is ready for you.
BUT IT IS STILL NOT WORKING..
Sometime around this date BT Priority Help gets involved and lots more phone calls ensue.
27th July, 2012:
After I talk to priority help line and say please don’t waste our time anymore with line engineers that come around and say ‘we can’t do anything’.
BT Priority Help book another engineer visit & we need more time off work again.
The next line engineers visits and he says it is the same problem. He says he can’t do anything. He says it is connected to the wrong exchange. And leaves.
He says his manager will call me. Fault Number: LS6 WPE <removed for forum post>
28th July, 2012:
Call from somebody from BT asking about my street address.
They say the address might not be correct.
29th July, 2012:
Next day call from Franz’s, fault line engineer manager.
He says:
A new order is going in.
Equipment might not be installed in correct place. Correct place should be CAB7 PCB 7 Putney.
Some part of the equipment might still be pointing to Wandsworth.
A new order to the exchange is being place to do it all again.
The address BT has for this flat will not be the problem as it is a new line installed by BT.
I need to wait till Tuesday and see if it works.
A New Order is booked; again.
Monday 30th July, 2012:
I call the priority help line and COMPLAIN again that BT are getting nowhere.
I explain that whatever you have been doing since MARCH 2012 to get this line working HAS NOT WORKED. I repeated what one line engineer told me that it might need to be connected to another exchange. Not WANDSWORTH & NOT PUTNEY but one called PUTNEY/CHISWICK???
I explain to somebody from BT Priority Help Care the days and days and days I have lost trying to get a phone line and internet installed into this flat…
I get a call back 30 min later.
Lady on the phone tells me that all the previous 5 orders have been placed with Wandsworth phone numbers. She has created a new Order, Order number 6, and it is an Order with a PUTNEY EXCHANGE phone number because all the other orders have been for a mix of the wrong exchange and all have used WANDSWORTH EXCHANGE phone numbers – which would stop this working even if the line and equipment was connected to the correct PUTNEY exchange…
1st Aug, 2012:
Text message from BT saying they are having "systems issues trying to correct and update data in the background, and exchange problems".
Monday 6th Aug, 2012:
Voice mail from BT priority care team: Informed "Problems with Engineering and Exchange. They will call back on the 08th of Aug."
14th Aug 201:
Emails arriving saying that your new line is now working.
But it is not.
6pm - ish I am called from BT Sunderland priority help care. Lady does not know the details of the case. She tells me the line should now be working.
I explain there isn’t a dial tone.
She tells me there is an address problem. Probably.
I explain the 8 months of issues I have been having.
She tells me to not get upset. She doesn’t know anything about this case.
She tells me “It can actually take up to 12 months to get a phone connected in London”.
She tells me “that it can be very complex to get a phone connected”.
She tells me there is a long winded email attached to my case. I tell her that the ‘long winded’ email she is reading was written by me in an attempt to show all the problems in the last 8 months IN ONE PLACE – something BT seem incapable of doing.
She tells me I have to wait 10 days until the address team finish their address checking.
I explain to her that the line engineers have told me it is not an address problem.
She tells me there is nothing she can do.
28th Aug
BT priority Care called me. Told me that they are still waiting for results from the Address Team.
29th Aug
BT priority Care called me.
Told me that it is connected to the incorrect exchange now. Wandsworth… The same thing I was told last March.
I got ‘annoyed’ and tried, again, to explain the entire story to the lady on the phone.
She told me she cannot see any records of my orders back to January.
She told me that she didn’t understand what the problem is, and that the records they have shown the line was working in Aug...
I asked her to get her manager to call me.
No manager called me; instead I get a call back from the same lady later in the day. She is trying to help but we are still getting nowhere. BT Priority Care are just trying to do the same things again, that have failed multiple times in the past. They have no solution because they do not know what the problem is?
30th Aug 2012
BT priority Care called me; lady might have been called Sharon? Another lady anyway.
She tells me a new order is going to be placed to get the line connected back to Putney.
I ask to speak to her manager. She says she will call me back.
She calls me back and tells me that her manager Kelly W<removed for forum post> a BT Priority Care Manager Sunderland(maybe?) is going to call me before 6pm. This is the 3rd time I’ve asked to speak to a manager at BT Priority Care. Nobody calls me back.
All I get from BT since March are people trying the same failed thing, again and again.
Now they want to check with the address team. Again.
Now 6 months later after getting it connected to the Putney exchange, they want to put it back to the Wandsworth exchange, where it was originally – and never worked? I question this decision? I ask why this is going to fix the problem if it is the opposite advice to what every line engineer (5 of them) has ever said. I get told that nobody can answer that question.
Friday 31/08/2012
Another set of emails and text tell me I have a new line that is working.
But of course it does not. The phone line is dead. No dial tone.
Phone number is: <removed for forum post>
VOL012-<removed for forum post>
Monday 03/09/2012
All the BT priority care line numbers with the PIN numbers I was given have stopped working.
I can’t make a call to get through to the BT Priority Care Team anymore.
So I phone the normal BT help number…
An automated system tells my phone number is on exchange that is having a high level of faults for the last 2 hours and then it automatically disconnects my help call.
I phone back again and I have to NOT give my phone number for about 4 levels of automated systems to get to speak to a person. This time get through to a person. In India.
I ask for help trying to get put through to the Priority Help Care Centre in the UK. I am informed by somebody in India that all BT Priority Help Centres in the UK have been closed for good – since last Friday. I have to explain, again, the now nine months of trying to get a line connected – to the Indian help desk. I told to wait while she speaks to her supervisor.
I get put through to a different BT Priority Help Centre in the UK. Not Sunderland.
I speak to a man. He says he will email the Sunderland Help Centre and Kelly W<removed for forum post> and get somebody to phone me.
I ask him for advice on what I should do to try to get a phone line connected – after 9 months of trying. He says he will try and escalate it but he does not want to step on other peoples toes?
I ask him to CC in the CEO of BT to the email he is going to send to Kelly W<removed for forum post>. He thinks I am joking….
It is Wednesday night of the 04th of September 2012
Still no call back from Kelly or anybody from the Help care team. This is the 4th time I’ve requested a call back.
And now my PIN numbers for the priority call number have been disabled so I can’t call them.
Of course; why would you expect anything less?
LETTERS OF LATE PAYMENT:
In the last 6 months I’ve got multiple letters from BT telling me I am late in paying for my line service. I get ‘account overdue’ letters even though I prepaid the 12 months line service in advance for a line that has never worked.
SADLY:
There are phone lines in the flats below me, either side of me, and all down this entire street.
There are phone lines all over London. There are phone lines all over the UK.
But sadly not one that works in my flat. I’ve been without a phone or an internet connection since I moved in. 9 months ago.
MARS:
The Americans have flown a Mars Rover, which weighs a ton, from the Earth to Mars, landed it, and driven it around a bit – all on another planet - in the same time BT has failed to install a working phone line into a flat in central London? I wish it was this funny..
GIVEN UP:
So now I give up. My endless frustration at BT’s total lack of anything even close to coordinated fault tracking or anything like co-ordinated customer care service isn’t worth the time or stress any longer. 9 months of stress, lost wages while I’ve waited at home for engineers, and countless hours and hours of my time wasted on hold or speaking to people that can’t help.
YOU SUCK:
BT you are the total pits.
I don’t think you could suck more.
Some of my account numbers have been GB 1084 <removed for forum post>, GB 1099 <removed for forum post>, GB 1038 <removed for forum post>, GB 1105 <removed for forum post>
Dozens of other reference numbers: <removed for forum post>

Further onwards (actually downwards or backwards):
I did respond (last week) to the request to contact the forum moderators directly and was told that that they could not help because this is now being referred to Ombudsman.
Thanks for the offer of help anyway.
Two days ago I did receive another letter from BT. Dated after I was told that I would never get another letter from BT asking for payment for something that was never done. "You will never get another bill". I get another bill.
So more, painful, calls to BT in India. Have to explain the entire 9 month situation again. More wasted timed.
Asked to wait while supervisor is contacted.
Told she can't help but I should call this number: 0800 169 4109.
Which I did. But of course that number requires a number and a pin. And they don't give you a pin number. So they have effectively just cut me off.
So I have to start the entire 'call for help about this bill' processes again.
(Don't forget I've been talking to BT now since January 2012. 9 months, coming up to 10 months and I still can't get a working phone line and I still can't stop getting bills for something that has never worked).
Additioanlly on top of getting sent another late payment letter I’ve see no letter regarding the ‘Deadlock’ process between BT and I – as ‘promised’ by BT. I was told, verbally, the letter would go out last Monday. It is still not here. I want to know if the process has began. So I try to get help with that on BT Help Chat.
My goal in the chat below was to:
1. Get help with the Ombudsman process. I wanted to know why I had not received a letter from BT as I was told I was going to on the date I was expecting.
2. Get a phone number to speak to somebody about the Ombudsman process that BT had started.
3. Find out why I am still getting late payment changes for a line that has never worked - in the 9 months since the initial line order was created.
I was not given a number to call for help. Claire, the Help Chat lady, would not give me the number.
I was told I was going to be 'called back,' which I was not happy with as I know from 9 months of past experiences with BT that I will not be called back.
Sadly I was getting very frustrated by the end of the ‘Help Chat’. 9.5 months of tryign to get a phone line working in Central London has left me a little stressed...
Please note that today is the day after the chat transcript below. While Claire was trying to be helpful:
I was not called back. I received no help regarding getting details on what stage the Ombudsman process is at and what I have to do next.
9.5 months now. No phone line. No solution. Lots and lost of endless frustration.
Days and days and days of stress and my own time and hence money wasted.

2 months + to have the phone, ... in London???!

I first contacted BT on the 11th Aug to transfer our telephone line and have a broadband installed in our new flat. Nothing
extraordinary for an institution like BT, as we live in central London (W1) and we just moved a few blocks away…
Delay after delay, it took them more than 5 weeks to transfer the phone line to our flat (connection 17 Sept).
At that point, as the broadband was still not likely to be connected soon, we decided to cancel our request, and asked another provider (Vxxxxx) for the broadband connection.
Soon after, we realise the phone stopeed working (4th Oct). We called BT to declare a fault. The day after, I receive a SMS saying that my claim had been cancelled, although the phone was still not working. I called again, a technician was sent to our place (6th Oct), or that was what we both thought, except that he was sent to our old address, because, as we discovered then, the line had been transferred back to the old address, without any reason.
It seems that since then, any attempt to ask for a connection is somehow cancelled without any warning. We are given references and codes that we are told afterwards are not relevant to our problem (ex: Simultaneous Provide). Each time, we are told that the request made the day before was not dealt with properly and each time the connection date is delayed
another 2 or 3 weeks.
Ex: On Friday 7th, I am told the connection will be working on 13th Oct, but 3 days later, I am told this request didn’t go through again and that we have to book another date, but now, the earliest offered is 31st October!
As everything has gone worse since we cancelled the BT broadband to go with Vxxxxx, we have the strong feeling that BT is bullying us and trying to stop us from joining a competitor. As, Vxxxxx cannot make a broadband connection while the phone line is not working at the current address, we have been therefore completely cut out from any communication media
from home for 2 months now!
Complaint put a week ago on BT site, not a word in reply since then.
Can anybody help or should I just drop the case and run away from BT?
Solved!
Go to Solution.

Hi This is a customer to customer self help forum the only BT presence here are the forum moderators
I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

3 months for Open Reach to connect my line...3 mon...

Hi, I placed a home move order with Sky in November last year and an open reach engineer arrived to conenct the phone line. He couldnt get anything to work and left after 3 hours to log the issue.
After that, I was give delay after delay after delay with the dates for someone from openreach to come and fix the problem.
At the end of january I gave up with Sky and decided to see if I could get a quicker installation if going through BT. Order placed, date set, router arrived today, installation of new line due for tomorrow.
Just had a text through apologising for the continued delay (odd, I wasnt aware of any delay with this order) and given a date of the 18th for an update. Logged on to order tracker and everything still set for tomorrow.
30mins of calls later I finally get told there IS a delay and the installation "might or might not" happen tomorrow afternoon. How convenient.
The message from BT is that the problem is with Open reach and they have no idea why and no idea how to fiind out.
This is the same as what was happenign with Sky.
I have been without internet connection for 3 months. Its driving me up the wall. I live in central london. WHAT IS GOING ON?????? What is o hard about fitting a new line??? Why the bu**sh*t excuses and lack of ownership to what is a clear problem.
Anyone had similar problems or know the issue might be?
Thanks.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Very high line attenuation on new connection with ...

Hi,
I got BT broadband yesterday and I've been having slow speeds (2mbit down, 7mbit at best) - only now have I found out about banding - I've reset the router twice in the last daydays. I realise I should wait 3 days for it to settle down/escape banding.
My worry is the line/signal attenuation:
It seems very high - should I be worried? I'm 0.3 miles as the crow flies to my exchange (in central london) and my previous flat 200 meters down the road (further from the exchange) got 19.5mbit down. I also have another ADSL socket in my flat on the other side of the room to this one. Is there a way to tell if it's the master socket?
Is it worth trying out the other socket at this point? I'm scared that disconnecting my broadband again will put my firmly into banding hell.
My expected speed is 17.5mbit to 20mbit. My full WAN log is here: http://pastebin.com/A61gBCH3. Interesting log lines:
09:11:59
06 Sep. DSL Link Up: Down Rate=7003Kbps
Up Rate=299Kbps; SNR Margin Down=6.0dB
Up=6.4dB
18:54:45
05 Sep. DSL Link Up: Down Rate=2567Kbps
Up Rate=187Kbps; SNR Margin Down=6.0dB
Up=7.7dB
18:52:59
05 Sep. DSL Link Up: Down Rate=18527Kbps
Up Rate=1235Kbps; SNR Margin Down=6.1dB
Up=6.7dB
17:54:08
05 Sep. DSL Link Up: Down Rate=2711Kbps
Up Rate=199Kbps; SNR Margin Down=5.9dB
Up=7.9dB
17:47:06
05 Sep. DSL Link Up: Down Rate=3203Kbps
Up Rate=208Kbps; SNR Margin Down=6.0dB
Up=7.9dB
17:37:15
05 Sep. DSL Link Up: Down Rate=5699Kbps
Up Rate=335Kbps; SNR Margin Down=3.2dB
Up=7.2dB
17:19:35
05 Sep. DSL Link Up: Down Rate=4579Kbps
Up Rate=248Kbps; SNR Margin Down=3.3dB
Up=6.3dB
00:02:08
01 Jan. DSL Link Up: Down Rate=4555Kbps
Up Rate=251Kbps; SNR Margin Down=3.4dB
Up=6.3dB
17:09:30
05 Sep. DSL Link Up: Down Rate=4288Kbps
Up Rate=244Kbps; SNR Margin Down=3.4dB
Up=6.3dB
I have no landline phone so can't do the quiet line test.
Thanks.
Solved!
Go to Solution.

can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you conenct to the test socket?
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My questions concerns the NI - PXI 6508. I can set or reset the different lines an

d ports manually for example with a cluster of boolean switches!is it possible to do this kind of automated?Meaning writing for example a netlist for every line!!this is very important because i have a great amount of relais an MUX/DEMUX to be "switched"!I have about 84 relays to switch and my control lines for the MUX/DEMUX. For example, a special relay is in one of the channels and I have to switch it, but simultaneously I have to switch the MUX to the same channel (providing the testsignal)using the control channels.

d ports manually for example with a cluster of boolean switches!is it possible to do this kind of automated?Meaning writing for example a netlist for every line!!this is very important because i have a great amount of relais an MUX/DEMUX to be "switched"!Hi GM,
You should have no problem changing the state of your digital lines programatically. You can use a while loop and shift registers on the borders of the while loop to continually change the states of the digital lines depending on your criteria.
I have created an example that counts up every time a change occurs on a boolean value. This can be used to represent the change of a digital value. Your program will probably be much different the this one, but it demonstrates using logic and shift registers to monitor a boolean value (much like a digital line).
Hope that helps. Have a good day.
Ron
Attachments:
digital_with_shift_registers.vi ‏40 KB

Schedule line data

Hi gurus,
How can we see the changes in schedule line data. i.e. all changes in delivery date in open sales orders.
Thanks in advance.

Hi,
goto environment in Va02/Va03 and click on Changes.
There enter your schedule line instead of item. You can see all the changes for the schedule line.
Hope it helps.

Crystal Report Lines Problem

Experts,
In one crystal report, there are more than 20 pages. Now in first page data coming fine, but in most of the pages, the lines (column lines, vertical lines) are not ending or not touching the horizontal line which really looks very odd. Please help

Hi,
There are a couple of options when formatting the lines that you can try.
For the horizontal lines in the format dialog check the 'Move to bottom of section when printing' option.
For the vertical lines, make sure they extend into the section with the horizontal line and in the format dialog check the 'Extend to bottom of section when printing' option.
This generally tidies things up but the real trick is in getting the lines in the correct sections. I try and avoid lines where possible since the lining up always takes time but it is often useful to have a section below the main printing section which is only for the horizontal line.
Hope this helps
Rob

E/O Line - No Hope in Central London?

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