2 months + to have the phone, ... in London???!

Question

I first contacted BT on the 11th Aug to transfer our telephone line and have a broadband installed in our new flat. Nothing
extraordinary for an institution like BT, as we live in central London (W1) and we just moved a few blocks away…
Delay after delay, it took them more than 5 weeks to transfer the phone line to our flat (connection 17 Sept).
At that point, as the broadband was still not likely to be connected soon, we decided to cancel our request, and asked another provider (Vxxxxx) for the broadband connection.
Soon after, we realise the phone stopeed working (4th Oct). We called BT to declare a fault. The day after, I receive a SMS saying that my claim had been cancelled, although the phone was still not working. I called again, a technician was sent to our place (6th Oct), or that was what we both thought, except that he was sent to our old address, because, as we discovered then, the line had been transferred back to the old address, without any reason.
It seems that since then, any attempt to ask for a connection is somehow cancelled without any warning. We are given references and codes that we are told afterwards are not relevant to our problem (ex: Simultaneous Provide). Each time, we are told that the request made the day before was not dealt with properly and each time the connection date is delayed
another 2 or 3 weeks.
Ex:  On Friday 7th, I am told the connection will be working on 13th Oct, but 3 days later, I am told this request didn’t go through again and that we have to book another date, but now, the earliest offered is 31st October!
As everything has gone worse since we cancelled the BT broadband to go with Vxxxxx, we have the strong feeling that BT is bullying us and trying to stop us from joining a competitor. As, Vxxxxx cannot make a broadband connection while the phone line is not working at the current address, we have been therefore completely cut out from any communication media
from home for 2 months now!
Complaint put a week ago on BT site, not a word in reply since then.
Can anybody help or should I just drop the case and run away from BT?
Solved!
Go to Solution.

Answer 1

Hi This is a customer to customer self help forum the only BT presence here are the forum moderators
I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
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