E1200 Router Suddenly Not Working

I have had this router for only little over a month and suddenly it stops working. I am not talking about some problem that could be fixed just by turning it on and off, I've tried that and the internet still would not work. It is defintely the router that isn't working because the internet works when connected directly to the modem. Does anyone know what can be wrong?
Thank you!

Did you encounter an internet or power outage before it stopped working? Perhaps the settings on your modem is no longer synchronized with your router. I suggest you manually reset and reconfigure the router.
There are two ways to reset the E1200 to its factory defaults. Either press and hold the Reset button for approximately five seconds, or restore the defaults from the Administration > Factory Defaults page on the router's web-based setup page. Once done, you can now go ahead and setup the router. You may also find this helpful: http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=24153

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Something you can try is resetting it all Settings > General > Reset > Reset all settings. Or go to Settings > Store & sign out & log back in. Another thing you can do is restore your ipod. This has happened to me but the only thing i did was that i created a new account but try doing the things above i just told you. :)

WRT1900 AC V1 - Linksys is aware that the router is not working properly. Help spread the word.

I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900 AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900 AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900 AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900 AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?

FernandoRocker wrote:
Well... instead of looking into this with Engineering, I would prefer you to talk about this with the Sales department and exchange my WRT1900AC for an EA8500 (I will pay the difference if needed). Seriously. The device is useless. Not just a paperweigt... an expensive paperweight.Actually I looking into the swap for you because I think that would be best in your case. Keep this in perspective. There is laterally millions of WRT1900AC V1 out there with very few issues with latest firmwares and of course the odd exception. In your case it could be a defective WRT1900AC.

WRT1900AC V1 - Linksys is aware that the router is not working properly. Help spread the word.

I just had a conversation with Linksys' Customer Service via chat: Daphne L. J: Hello Fernando Paramo. My name is Daphne L..
Daphne L. J: Welcome to Linksys Global Chat. Is this your initial contact or do you have a case number?
You: Case number is 04971062
Daphne L. J: Please give me 3-5 minutes to pull up and review your case.
You: OK
Daphne L. J: Thank you.
You: I have a WRT1900AC, V1. The router is not working properly. I have disconnections every few minutes.I already installed the new firmware version and I still have the same issues. I already reset the router to factory defaults and same issues. I have changed the settings back to my personal preferences: Changed the SSID, changed the wireless security settings, changed the DNS and deactivate WPS. That's it.I'm using 5 Ghz mode with my laptops (5 Ghz adapters) and 2-4 Ghz with a few devices (Chromecast, Nintendo 3DS).
Daphne L. J: Thank you for waiting.
Daphne L. J: Please confirm if the following information is correct:
Name : Fernando Paramo
Phone Number :
E-Mail Address :
Model Number : WRT1900AC
Serial Number : 13J10609406280
Country : United States
You: That's correct.
Daphne L. J: Okay. Were you able to check if the devices have stable connection wired to the router?
You: No. I do not have devices with Ethernet ports. Well, only the cable modem.
You: But the modem is fine. No disconnections from my ISP.
You: It is the router.
Daphne L. J: Alright. What is the current firmware version of your router?
You: I tried to return the router to Wal-Mart yesterday with no luck. This is a useless device. And I have been reading comments on the community forums and a lot of people are having problems.
Daphne L. J: We are actually aware of the issue and are working on a resolution. What is the current firmware version of your router?
You: Ver. 1.1.10.167514
You: Latest one.
Daphne L. J: Yes, so you reflashed the firmware, reset and then manually reconfigure it after, not using backup configuration, is that right?
You: That's correct.
Daphne L. J: And it is intermittent on all devices connected to both 2.4 and 5 Ghz networks, is that right?
You: That's correct.
Daphne L. J: Thank you for the information. Please give ,e 3-5 minutes to verify this with my superior.
Daphne L. J: Thank you for waiting.
You: I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myseld.
You: I do not want my current hardware.
You: It is useless for my needs.
You: I can't believe I had an older E3000 that didn't give me any problems.
Daphne L. J: We have already exhausted all possible troubleshooting steps for your concern. As verified with my Supervisor, we will forward your case to our Customer Assurance Team. They are highly technical and knowledgeable when it comes to advanced troubleshooting. They will contact you in the next 24 to 48 hours. By the way, who is your Internet Service Provider? And do you Cable or DSL connection?
You: Cable connection.
Daphne L. J: Who is your Internet Service Provider?
You: A company called .
You: How are they going to contact me?
Daphne L. J: Alright. By the way, on the device itself, on its FCC ID, please check if you have WRT1900AC or WRT1900AC v2.
You: Are you paying attention to me?
You: I already told you it's V1.
Daphne L. J: They will call or email you. Please double check if these informations are correct:
Name :
Phone Number :
E-Mail Address :
You: I told you I want to send you my WRT1900AC and get a V2 or I want a EA8500 and pay the difference myself.
You: I want them to contact me to my email. I can't answer the phone during work hours.
Daphne L. J: We can't assure you if we will be able to replace it with Version 2 or if you are allowed to have the EA8500 instead.
Daphne L. J: Just in case, do you also have an alternate number?
Daphne L. J: Also, what time zone are you in? And what is your preferred time and day for them to contact you?
You: I have the one from my office in Mexico. Central Time. Any time is good.
Daphne L. J: So, you are currently in Mexico?
You: I work in Mexico but I have the house in USA. I live in the border.
Daphne L. J: I see. Do you have any other questions or clarifications?
You: I live 10 minutes away from the International Bridge. But that's not an issue. I bought the router at Walmart in Laredo, TX.
Daphne L. J: Thank you for the information. Would that be all for now?
You: I want a clarification: Do you realize that there is an issue with the current WRT1900AC? Are you aware of that?
You: Because this is a very expensive router that is not working as it should be.
Daphne L. J: Yes, we are aware of the issue and are working on a resolution.
Daphne L. J: Would there be anything else you need?
You: That would be it. I will wait for you to contact me.
You: Thanks.
Daphne L. J: Alright. Thank you for giving us an opportunity to serve you through Linksys Live Chat. You may also visit our support site at www.linksys.com. For your reference, your case number is 04980394. Thank you for choosing Linksys and have a great day! We paid $250 for this piece of equipment. That's a lot of money for a device that doesn't work. I just want to get a V2 replacement, or better yet, an exchange for a EA8500. We should all demand this. It is not fair for us. The current WRT1900AC is a useless device. They even should do a recall of the product. I will wait for them to contact me, but I'm thinking if I should send the information to The Consumerist or someone else. What to do?

Hello. I sent my WRT1900AC V1 to Linksys four days ago (Monday) via UPS with a RMA. Linksys paid the shipping and everything. The router is still in route, and it should arrive to their offices tomorrow. Once they receive the WRT1900 AC V1, they are going to send me an EA8500 as a replacement. But I have been reading the comments about the EA8500 here in the forum and it seems to have the same problems. I guess the firmware is extremely flawed in both routers (maybe it is almost the same code?). Anyway, I will try the EA8500 and I hope it works. I bought a temporary router from Walmart and I paid $35 for it. It is a Belink N600 DB. I can't believe that a $35 router is working a lot, lot, lot better than my previous $250 WRT1900AC router. Unbelievable. If the EA8500 doesn't work, I'm going to try and get my money back from Linksys, or contact The Consumerist or someone to get my money back and get a Nighthawk instead.

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Ahmed MALEK
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E1200 Router Suddenly Not Working

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