E3 2014 Announcements and Best Buy

The Electronic Entertainment Expo, commonly referred to as E3, is happening in Los Angeles this week from June 10-12, 2014. I’m sure most of you, me included, are unable to attend the event, but are still very interested in staying up-to-date with all of the news and announcements happening throughout the week. To help you stay in the loop with all things E3 and how they relate to Best Buy, I’m going to be doing everything I can to keep this post updated with announcements as they happen and let you know when any newly announced games are available for pre-order at Best Buy.
Tell your friends, bookmark this post, and be sure to keep checking back throughout the week for updates, to ask questions, interact with our gaming community and discuss what you’re excited about!
Announcements from the Xbox Press Conference
They began by talking about previously announced games still to come in 2014, revealing some release dates for these games as well, followed up with some newly announced titles. See the titles they talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Call of Duty: Advanced Warfare
My Best Buy members get $10 in reward certificates when they pre-order and purchase Call of Duty: Advanced Warfare. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/4/14
Forza Horizon 2
Plunge into the fast-paced world of open-road racing with Forza Horizon 2 as you take the wheel of a variety of the greatest cars ever made. Get behind the wheel of more than 200 vehicles, including extreme off-roaders, modern supercars, classic muscle and more, all with authentic interiors and full cockpit views. Compete in races, seek out hidden treasures or unlock exciting bucket list challenges with versatile gameplay.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/30/14
Evolve
In a savage world of man vs. nature, are you the hunter or the hunted? The creators of Left 4 Dead, Turtle Rock Studios, bring you Evolve, the next-generation of multiplayer shooters where four hunters face off against a single, player-controlled monster. Stalk your prey, execute your attack and prove you are the apex predator in adrenaline-pumping 4V1 matches.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Evolve. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Monster Expansion Pack Pre-Order Bonus
Pre-order now here
Coming Fall 2014
Sunset Overdrive
Dive into the open-world shooter of Sunset Overdrive, and prove that you've got what it takes to survive catastrophe. With a knack for traversing the ruined city with hyper agility, it's a simple matter to survive postapocalyptic conditions. When it comes to the mutants, not only are you escaping their transformation, but you've found your true calling — mutant destroyer. A fully loaded arsenal of overpowered weapons back you up and make it totally clear that the end of days is just the beginning for you.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sunset Overdrive. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a can koozie as well as the Fisco Bot outfit and AK-FOFF fun, only at Best Buy
Pre-order now here
Available 10/28/14
Halo: The Master Chief Collection
The iconic helmet and armor. The legendary story. The heart-racing combat. Halo has defined a generation of action-packed gaming and online multiplayer gameplay for more than a decade. Now, you can re-experience the thrills, adrenaline and immersive storylines of the Halo franchise, remastered and revamped for the Xbox One. With The Master Chief Collection, you'll not only receive stunning visuals, white-knuckle adventures and deep, rich storylines, you'll have a chance to honor the iconic hero who has been central to so many of your gaming conquests.
Includes Halo: CE Anniversary, Halo 2: Anniversary, Halo 3 and Halo 4 for Xbox One along with the Halo: Nightfall digital series
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive a multiplayer map guide and in-game Grunt Funeral Skull, only at Best Buy
Pre-order now here
Available 11/11/14
Halo 5: Guardians
My Best Buy members get $10 in reward certificates when they pre-order and purchase Halo 5: Guardians. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
ScaleBound
Set off for an epic adventure in the latest creation of renown game director Hideki Kamiya, Scalebound. Journey to a hostile, far-off world full of danger and excitement. Face a horrific assortment of strange, powerful creatures. Preserve the future by developing a bond with a towering dragon. The fate of two worlds lies in your hands — can you rise to the challenge?
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here.
Crackdown
Return to the action-packed gameplay of Crackdown with an all-new experience developed by the game's original creator, Dave Jones, as you get your hands dirty and run out the crime-crazed mutants of Pacific City. Take the fight upward with amazing verticality, and lay waste to the freakish menace with brutal mayhem and mind-blowing levels of destruction in co-operative gameplay. Take to the overrun streets with friends in Campaign mode, or go head-to-head in competition on Xbox Live. Brace yourself — these mutants are about to get even uglier.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Rise of the Tomb Raider
Join Lara Croft on her next adventure in Rise of the Tomb Raider as she harnesses all of her survival skills on the quest to embrace her fate as a Tomb Raider — and make it out alive. Explore the vastness of a strikingly beautiful environment where lethal threats lurk around every corner. Take your abilities to the limits as you enter the ominous darkness of tombs and fight for survival. Experience the heart-pounding thrill of action like never before with the Foundation engine, and greet a dynamic cast composed of new faces rendered in amazing clarity. Immerse yourself in Lara's world with an intense performance delivered by Camilla Luddington in a mind-blowing story that reveals the character's deepest turmoil and motivations, created by a writing team led by award-winning author Rhianna Pratchett.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Project Spark
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Phantom Dust
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Disney Fantasia: Music Evolved
Available 10/21/14
Announcements from the EA Press Conference
EA also went through some previously announced titles along with showing footage of new titles. See the titles EA talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Dragon Age: Inquisition
Dark times have come to Thedas — monstrous dragons cast ominous shadows from above while chaos erupts all around you. What was once a land of peace and happiness is now ripped apart by conflict as the Mages wage bloody battle against their oppressors, the Templars. Someone must restore order to Thedas and put an end to those who seek to destroy the land. It's time to lead the Inquisition — a band of legendary heroes and the only hope of Thedas — and wage a war to end this reign of terror.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the Dragon Age Inquisition Weapons Arsenal Pre-Order Bonus
Pre-order now here
Available 10/7/14
The Sims 4
In The Sims 3, you got the opportunity to throw open the doors and explore the neighborhood — well in The Sims 4, it's time to look within the mind, body and heart of your Sims for an amazingly rich and incredibly lifelike story that you won't forget. The beauty of The Sims is that it simulates life and hands the controls over to you, but what is life without emotion? For the first time, your Sims feel and express emotions with a diverse range and depth that can be influenced by other Sims, actions, memories or even the clothing and objects you choose. What could be more true to life than that?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Sims 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/2/14
EA Sports UFC
Fans of MMA fighting know that no other sport in the world matches the intensity that can be found in this arena. It takes more guts and skill than most people have to be a UFC fighter — but EA Sports UFC gives the rest of the world a chance by bringing the fight to your PlayStation 4 powered by EA Sports Ignite technology. EA Sports UFC takes the action, emotion and intensity that can only be found inside the Octagon and combines it with the amazing abilities of this next-generation console for an adrenaline-pumping, heart-pounding, guts-or-glory kind of experience that you won't soon forget. Are you ready to feel the fight?
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive the EA Sports UFC Bruce Lee Pre-Order Bonus
Purchase now here
Available 6/17/14
NHL 15
Return to the rink with NHL 15, the latest installment in the series known for intense hockey action. Experience the thrill of the game with 12-Player NHL Collision Physics that provide hard-hitting collisions and player pile-ups. Test your skills in authentic playing conditions with Real Puck Physics that create realistic ice surfaces and puck motion to duplicate the unpredictable spins, rolls and bounces seen in nonstop NHL action. Enjoy the look and feel of a real game with the Next-Generation Hockey Player, modeled on authentic player and equipment models to deliver unprecedented player likenesses, emotions and animations.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 9/9/14
Madden NFL 15
Madden NFL 15 delivers everything you need to own your rivals on both sides of the field, including the most immersive defensive gameplay in franchise history. With all-new player-lock camera angles, pass rush tools, open-field tackling mechanics and smarter AI, you've never been more armed to take control of the defense and challenge the best offenses in the game. Madden NFL 15 introduces a revolutionary crowd-sourced play-calling system with three distinct ways to run offense and defense: coach suggestions, Madden community picks and concept plays providing a strategic edge to take on all rivals.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Madden NFL 15. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 8/26/14
FIFA 15
Battle the world's best players and witness their expressions of intensity, celebration and defeat detailed in lifelike accuracy with Emotional Intelligence modeling. Contend with the conditions of the pitch and realistic interactions between players, the ball and their environment with Physically Correct Contacts that re-create dribbles, touches, passes, shots and deflections in relation to the position of the body part or object with which they connect. Plunge into the physicality of head-to-head competition with intense Man-to-Man Battles that test your skills and endurance and establish dominance with Full-Body Defending.
My Best Buy members get $10 in reward certificates when they pre-order and purchase FIFA 15.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Battlefield Hardline
Brought to you from the studio that created Dead Space, Battlefield Hardline's innovative and dramatic single-player storyline plunges you into the role of Nick Mendoza, a young detective who is determined to exact revenge against once-trusted partners on the force. Then, engage in intense multiplayer action for up to 64 players that features the strategic team play, variety and immersion of Battlefield, set in an all-new playground with cops-and-criminals-inspired gameplay — hunt criminals, save hostages, raid vaults and more.
My Best Buy members get $10 in reward certificates when they pre-order and purchase Battlefield Hardline.Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 10/21/14
Mass Effect 4
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
EA Sports PGA Tour
Available Spring 2015
Star Wars Battlefront
Mirror's Edge 2
Announcements from the Ubisoft Press Conference
See the titles Ubisoft talked about below. If you don't see pre-order links for certain titles just yet, stay tuned! We'll be working to get them listed as quickly as possible.
Far Cry 4
Journey deep into the Himalayas to Kyrat, a breathtaking, perilous and wild region. Explore an expansive open world where anything can happen and danger hovers all around you. Receive a Limited Edition upgrade with pre-order, which includes Hurk's Redemption with three single-player missions that put you on the hunt for a rare artifact, plus a devastating Impaler harpoon gun. Will you rise to the challenge and set Kyrat on the path to freedom?
My Best Buy members get $10 in reward certificates when they pre-order and purchase Far Cry 4. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive The Butcher's Machete, only at Best Buy
Pre-order now here
Available 11/18/14
Tom Clancy’s The Division
Dive into the frighteningly chaotic and devastated New York City as an agent of The Division, working to restore order. Call upon your skills, weapons and wits as you play in this persistent, dynamic environment that combines the Tom Clancy series' core authenticity and tactical decisions, RPG action, trading and much more. Join your skills with your friends' as you create a team of agents called upon to investigate the source of the virus and engage all threats, even if it means taking down your own citizens.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 2015
The Crew
Put the pedal to the metal and get behind the wheel in The Crew, a next-gen racing adventure that allows you to explore the U.S. in its entirety, from coast to coast. Build your crew of four through companionship or rivalrous adversity, and then embark on your quest to improve your rep in the underground-racing world and infiltrate and ultimately overtake the 510s, a gang grown around Detroit's street-racing scene.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now here
Available 11/11/14
Assassin's Creed Unity
My Best Buy members get $10 in reward certificates when they pre-order and purchase Assassin's Creed Unity. Learn more
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order to receive chances to win prizes with the Spin to Win game, the Chemical Revolution and a Best Buy exclusive Over Under pistol.
Pre-order now here
Pre-order the Collector's Edition here
Available 10/28/14
Just Dance 2015
Head to the dance floor as you take your performances to a whole new level in the latest installment of the popular Just Dance franchise, Just Dance 2015. Get everyone moving with the latest jams from Pharrell Williams, Ellie Goulding, Calvin Harris, John Newman and more, and take a trip down memory lane with classics by Bonnie Tyler and Run DMC & Aerosmith.
My Best Buy Gamers Club Unlocked members get 20% off.Learn more
Pre-order now here
Tom Clancy's Rainbow Six Siege
Return to the heart-pounding shooter action of the Tom Clancy's Rainbow Six franchise with Tom Clancy's Rainbow Six Siege, an all-new installment that takes you deep inside the thrilling and dangerous world of a global counter-terrorist operative as you fight to make the world a safer place. Jump into action as you engage in fast-moving, close-quarters combat, carry out intense coordinated assaults, execute sharply tuned strategies and of course, blow away anything that stands in your way with explosive demolitions skills.
My Best Buy Gamers Club Unlocked members get 20% off. Learn more
Pre-order now

Is there anyway you can try to get more images/videos for the Battlefield Hardline? Personally I found BF4 a disappointment from BF3 so I am still 50/50 on even ordering this one.
Any news for PC GTA V yet?
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

Similar Messages

I am in need of a new dvd player HD Blu-Ray and best buy is telling me that I need at least 10Mbps.

Hi Niel, I am in need of a new dvd player HD Blu-Ray and best buy is telling me that I need at least 10Mbps. Where can I find this at my computer before I purchase this item.
I hope you can help me. I have the 24 inch iMac.
Denise
<Subject Edited by Host>

If you mean Ethernet, your computer already has it. If you're referring to something else, what is it?
(125558)

WildStar and Best Buy's Terrible Customer Support

To Anyone Who Might Read This:
Because I can't seem to get a timely response from anyone through a private message in less than 3 days, because Best Buy phone reps feign ignorance and pass me along from rep to rep like a basketball (last call was for 88 minutes; 5 reps), and because at this point I feel as though my money has been stolen from me, I will resort to posting on your forums with the desperate hope of a reply.
Allow me to frame my comments with the backstory. On May 30, 2014, I purchased a download pre-order of WildStar Online. I paid for the full purchase of the game (59.99). According the Best Buy's online and instore adds, pre-ordering WildStar would give me several bonuses ingame, as well as access to the headstart weekend beginning on May 31. The full game edition would be released on June 3, but of course I had paid in full for the game, so I expected to recieve both the pre-order bonuses as well as the full game client.
According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase. I did not. After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon. The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue. I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy. The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times. After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours. Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game. With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY. And this is exactly what happened.
Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days. On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play. 30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes: A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3. I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response. Do you guys work on the weekends? I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response. I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.
I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years. Customer service, within your stores (particularly in Mississippi), is absolutely horrid. You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible. I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased. It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy. I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on. Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
I am beyond frustrated. I feel as though Best Buy has stolen my money. Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
Thanks.
TLR----Read the whole thing. You guys (BB reps) owe me that much, at least. It won't take a fraction of 88 minutes, I assure you.

Hello SEpowell,
Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

UGHHH again, 6th time Mac fails me ..... and best buy charges me so they can "inspect it".

well the previous times 4/6 were do to manufacturing defects, the last 2 were due to the screen messing up.
now after i had this for a month, the fan makes a noise like it hits something inside and the screen leaves a purple "stain" on the screen when watching movies and playing games, it goes away after it a few hours.
but really, i went there to get it repaired and the guy said he has to charge me 60$ to look at it, and then send it to apple.
im like really, a month or two old computer and it breaks down ? and I have to pay!!! .... so im going to go complain, im going to either get my computer fixed for free or i want to return my MAC for store credit so i can purchase another laptop.... like i had it up to here with there snotty people, there attitude towards me was NOT deserved. One worker told me " well if it works fine its not worth fixing" im like ???? " seriously, i paid good money for it and i dont want ink marks on my screen when it gets "warm" "

If it is undetermined to be a software or hardware issue then they are authorized to charge a diagnostic and then refund it after they verify the warranty covers it.
Similar to how car repairs work.
Beyond that I do not know the exact $60 is except for maybe sending it out to service, but if it is under a warranty normally there isn't a charge for that.
If it is after the 14 days it is unlikely that they will be willing to do a return outside of the 14 days since they will eat the cost of the laptop. And, based on industry average gross margins they would have to sell 10+ laptops to make up for that single one they ate...
~ J
Former Geek Squad Counter Intelligence Agent.
Anything posted by me is helpful information (and my own personal opinion) and is not the opinion or view of Best Buy or Geek Squad.

I set up an iTunes acct and downloaded an iTunes card yesterday on an iPod touch and it said it was successful but I had trouble and best buy said the iPod didn't sync. Can I now set it up on my iPad?

I tried to set up my daughters iPod touch yesterday on my mother's computer. I used an iTunes card and set up an iTunes account and it said it was approved however none of the app boxes ever showed up on the iPod. The only thing that shows up is a cord and an iTunes logo. I went to best buy and the technician told me the iPod didn't sync with the computer when the iTunes were downloading. Today I learned whatever computer you set you iTunes account up on and sync your iPod to is the only one you can continue to download onto your iPod. Since I wasn't successful in syncing the iPod the first time can I now set the iPod up to my iPad and if so did I waste the iTunes card that said was successfully downloaded on my mother's computer yesterday?

Okay, but this is nothing new. Purchased content has ALWAYS been permanently tied to the AppleID account used to buy it. It has never been transferable between accounts, or playable on computers not authorized for that account.
It has nothing to do with how you sync or save your OWN music. You cannot authorize your computer for music bought with an AppleID that you do not control.

Price match and best buy coupon

If I ask best buy to price match another store, and then I want to use a best buy 10% off coupon, will best buy accept the coupon after the price match?

Hello wmmatney,
Best Buy's Price Match Guarantee and movers coupon are great ways to ensure that you get the best price on products that you'll need to settle in your new dwelling. You ask a great question!
As KingFudd mentioned, the two offers cannot be combined as coupons may not be used with a price match.
I hope this helps. Thank you for writing to us with your query!
Regards,

Vision:M 30 gig problem and Best Buy Rhapsody?----PLEASE H

Hey guys,
I just bought the Zen Vision: M 30 gig MP3 player from Best Buy and after putting in the CD and downloading everything to my computer Im having quite a bit of trouble.
Ive had an iPod for the past few years so i've become accustomed to it and cant seem to figure this whole Zen thing out..
What im having trouble with is moving songs I have in mp3 format from my computer to the Zen...
After downloading everything off of the CD that came with it I have 5 new desktop icons
-ZENcast Organizer
-Best Buy Rhapsody
-Audible Manager
-Creative Product Registration
-ZEN Vision M Series Media Explorer
I registered the product and everything and then the instructions said to connect the ZEN and hen open up ZEN Vision: M Media Explorer... and then click browse media and then simply drag and drop them to get them into the ZEN...
So I found my music and everything and then here is where I am stuck...
Im assuming that I drag and drop them into the Best Buy Rhapsody program and then from there it should work like an iPod... right?
The problem is that every time I open the Best Buy Rhapsody program I keep getting an one of those error messages ... it looks like this:
http://img262.imageshack.us/my.php?image=zenhelpeo0.jpg
* I guess images dont work.. thats the URL to the screen shot of the error message.
It has something to do with RealNetworks Rhapsody ... whatever that is..
So I click "dont send" obviously and then the program shuts down..
All of the other programs that I installed don't seem to be able to move files from my computer into the Zen so I guess my question is this: Are there any other ways to get music/videos/anything else from my computer to the Zen without using the Best Buy Rhapsody since that seems to not want to work?
It seems like there should be another way to import music onto the Zen besides the Best Buy Rhapsody.. i mean, Best Buy isnt the only store that sells these things I dont think so how does anyone else do it's?
Anyways, thanks for you time guys... Im leaving for vacation in a day so hopefully I can figure this out soon... Thx!

just click on your m vision media explorer and then send your music over.

Gamers club unlocked and best buy account problems

I purchased gamer's club unlocked on 12/22/14 online and went and had it activated in-store on 12/30/14, i did not receive any indication through email or on my account page that gamer's club unlocked was tied to my account, no expiration date showing i am a member no anything to indicate that it actually was activated and tied to my account. Also i did not receive the welcome coupons that were supposed to be given out. If you can provide me with any information to validate that i received what i paid for that would be most appreciated and let me know where my coupons are that would be great. Additionally when i call to find out about the best buy rewards on my account the automated system has 883 points listed for my account hte website says 117 so whats going on here so far i havent been happy with the system and service in place for these programs.

Hello kbirth,
I'd like to start by thanking you for joining the Gamers Club Unlocked program!
I'll be happy to see why you haven't received a Welcome Packet and why it isn't reflected on your account.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Misc. Ailments (San Diego band) and Best Buy Musical Instruments

Check out Misc. Ailments from San Diego, CA. They are one of the bands featured on the Best Buy Musical Instrument "Play.Listen.Learn." video clips. Visit their myspace, add them and leave some comments if you like what you hear. Here is the direct link in case theone above does not work. www.myspace.com/miscailments

I for one have had a few instances where the Murrieta Best Buy didnt give the best customer service. Overall the majority of the employees are ok. HOWEVER, I WILL NOT EVERY BUY ANOTHER PRODUCT FROM BEST BUY. I will go to COSTCO from now on or Walmart for small accessories. I was sold a warranty plan that I didnt ask for. I told the sales rep. that I wanted a 1 year warranty and that I was going to purchase another warranty when that 1 year expired. He sold me a 1 year warranty that IS NOT renewable. Because I am past the 180 day limit I cant buy a renewal from the manuf. I am basically left out in the cold with my $1500 with nothing to show for it. This same computer had the hard drive crash after a few months. The battery stopped working after another month and it took Best Buy 3 MONTHS to get me the correct battery, after 3 attempts. The only way I found this out was when I contacted Best Buy to renew my warranty. When I initialy took it in for repair they never said that they would have to use the manuf. warranty because my warranty was the correct one. It was an accident warranty, accident warranty for a laptop that sits on a desk? All Im told is that were sorry, nothing we can do. Coming from a multi million dollar company this is flat out WRONG. I was told that the sales rep who sold me the plan is the guy who trains their employees, lol. The guy is a pretty helpful guy (as I have seen him many times) and I believe intends to help out people, BUT to give me a warranty that I cant renew after he knew I was going to renew it is beyond me.

HT2292 I recently got a new ipod touch and the new one will not connect to itunes. I've done all the troubleshooting and now I'm just plain frustrated. With the new update my old ipod froze and best buy gave me a new one. What to do?

My ipod recenly froze with the last update. bestbuy gave me a replacement. the new one will not connect to the computer or itunes. i followed all the instructions and - nothing. It's frustrating enough as i lost all my notes and work, but now I can't connect to sync with itunes. i don't get it. i'm not a supertech so i don't know what to do. help!!!!!!

Thanks, Bob! You are correct. And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE). One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind. Only with the Security Mode set to DISABLED, could we gain access.
2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers. Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them!

Best Buy Promised to Hook Up My TV And Haul Away The Old TV. It Then Refused to Do Any of That.

I bought a Samsung 51" Plasma
PN51F5300AFXZA
Here's the Best Buy.com page for it: http://www.bestbuy.com/site/samsung-51-class-50-3-4-diag--plasma-1080p-hdtv-black/8239047.p?id=12188...
Scroll down to "See (4) Special Offers" and then click "Free Delivery, Haul Away & Recycling"
Here's what it reads, of which I got none:
Free Delivery on TV Purchases 51" or Larger
Best Buy will provide Standard Local Delivery of your TV. Charges apply for delivery outside local delivery area. TV will be delivered into the room of your choice and unpacked. Best Buy will assemble your TV, place it on an existing TV stand, and connect your TV to a single, existing source (satellite box, cable box or antenna) within the room. Delivery and installation may require two appointments.
Excludes prior purchases and Best Buy Marketplace items. Not valid with other offers. Subject to availability of products and delivery capacity.
Television Haul Away and Recycling
We will haul away a television from your home for free when a qualifying replacement product is delivered by Geek Squad® or Best Buy Home Delivery. Then we will make sure it is properly and safely recycled. Additional TVs can be removed and recycled at a cost of $20 per unit.
The units are responsibly recycled by our licensed, third-party recycling partners. The recyclers ensure that the various commodities are sent to end markets to be recycled and repurposed into new products. For more information, see BestBuy.com/recycling.
>> To once again reiterate, they did not unbox my TV. They did assemble my TV. They did not hook it up.
And they did not haul away the old TV.
And now I can't find anyone at the Best Buy hotline to even understand what I'm trying to say.
HELP!

Good afternoon FranklinAvenue,
After receiving your TV, I'm sure you were disappointed to find services normally included were not completed. I imagine this certainly lowered your satisfaction with your TV ordering and delivery experience.
With most deliveries, you are correct that basic setup and haul away of the old unit are typically included. With the information you registered with the forum, I was able to locate your order and review your services. Unfortunately, it seems that haul away was not included on the service order. This may have been due to it not being selected when placing the order, or a system error. However, the basic setup should have been completed. I apologize for any inconvenience this may have caused you.
I also see that you were able to have setup and haul away completed on 1/5/15. I'm glad to see that we were able to return to complete these desired services. I hope that this experience has not negatively influenced your future shopping destination.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Best Buy and Sprint have no sense of morals- I do not recommend either

I would just like to take the time to post about how Sprint and Best Buy have done a really wonderful job of screwing my monthly budget and account. My ex and I still share the same phone plan and he needed to upgrade his phone. He went into a Best Buy Mobile store to complete this upgrade and the sales associate at Best Buy needed me to provide my "Security Code" to open the account and complete the transaction. Well while the associate had my account opened they allowed my ex to open NEW SERVICES ON MY ACCOUNT. When I found out the new services had been open the 14 day return window had passed AND not to mention that the only way I was made aware of such services was by receiving my bill AFTER THE 14 DAY RETURN WINDOW. Completely absurd and a violation in contractual law. I contacted Sprint on several occasions- was left on hold for 45 minutes, hung up on, transferred from one dept to the next, promised return calls- you name the worst customer experience and Sprint has matched it. Apparently Sprint's take on the whole incident was that once you provide your "Security Code" to the representative you are giving access to do anything and everything on your account- it baffles me bc that is almost saying if someone walks into a bank and has my social security number that they should be able to borrow money in my name. I would not recommend Sprint services to anyone. After speaking on the phone with the Asst. Manager of the Best Buy location that allowed such NEW services to be opened under my account they were unwilling to assist me in rectifying this problem. I was told that I could sit on the phone with Sprint while the associate ate his dinner in the back. I sat there for 45 minutes and they were unable to offer me any resolution for their error. I have purchased thousands of dollars in goods at Best Buy but at the end of the day I will NOT be returning to the store with my business. I will be placing a complaint with the NY Attorney General's office against both Sprint and Best Buy for their lack of care when handling accounts on behalf of customers.

Hello User834811-
It was definite nice of you to allow your ex-boyfriend to remain on your phone plan. I’m sorry to hear that he may have taken advantage of that generosity by opening some new services which have added to your bill.
Regrettably, by providing that security code to our sales associate and allowing your ex-boyfriend to be on the account, we cannot be responsible for any extra services that he started. While it is painful to hear, this sounds like something that you need to discuss with him, especially if it’s financially impacting you. I can also only recommend working with Sprint to see what assistance they can provide to either cancel or refund those services.
I absolutely apologize that you were treated this way by the store. It’s one thing to advise a customer that the manager is currently unavailable and another to phrase it the way the store did. I will be documenting this for the store as it sounds like the associate your spoke with could use some additional training on how to handle these situations.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
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New Nintendo 3DS XL Consoles available for pre-order at Best Buy! Did someone say "Majora's Mask"?

I’m personally very excited to announce that Best Buy has now listed three New Nintendo 3DS XL consoles for pre-order on BestBuy.com! Now, you’ll not only be able to enjoy your favorite Nintendo 3DS games on the go, but you’ll be able to utilize your beloved amiibo figures as well with the added NFC capabilities. This is just one of the new features of Nintendo’s new 3DS XL consoles.
Here’s the most exciting part, in my opinion. Aside from a red and black option for the new 3DS XL consoles, Nintendo will also be releasing a Limited Edition Legend of Zelda: Majora's Mask 3DS XL! As a long-time fan of the Zelda series, I’ve been waiting for Majora’s Mask to come to Nintendo’s handheld systems and now, everyone will be able to enjoy not only the game itself, but a 3DS XL console made specifically for it!
Here are the links to each of the new Nintendo 3DS XL Consoles on BestBuy.com:
Legend of Zelda: Majora's Mask Limited Edition 3DS XL Console >
New Nintendo 3DS XL Console – Black >
New Nintendo 3DS XL Console – Red >
The new consoles will release on Friday, February 13th, so head over to BestBuy.com via the links above to procure your pre-orders!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

Received Damaged Collectors' Edition item (damaged in-store by Best Buy staff)

Order Date: 03/19/2014
Product: South Park The Stick of Truth Grand Wizard Edition Windows
Order Total: $87.19
Dear Best Buy,
My name is Arthur. I am a frequent, loyal/long-time customer, and Best Buy Elite Member. I recently placed an online order for a Windows/PC game, “South Park Stick of Truth: Grand Wizard Edition (Collectors’ Edition).” The game has been sold out since its release, early this month, but I excitedly managed to order a copy online from your website and had high expectations/anticipation to be receiving a new/flawless copy, since this is a collectors’ edition.
After waiting about 1 week for its arrival, after I ordered, I received an e-mail notification that my item was ‘ready for pickup.’ I rushed over to Best Buy in Glendora, CA to pickup my item, but to my disappointment, when the Best Buy customer service employee had pulled out my item from under the counter cabinet, I noticed my item had been placed under heavy items at the store location, which resulted in the collectors' edition box of my item being heavily damaged. I brought up the matter to the attention of the customer service person that was assisting me. She offered to try to find a new item in stock to replace the box; unfortunately, she was unable to locate another new item. She said she was sorry and that 'there was nothing else she could do to help me, being the item was essentially “out of stock” everywhere at Best Buy.'
I hate to sound like a complainer, but I paid nearly $90.00 for a collectors’ edition product. For a 'collectors’ edition product', I would have loved to/expected to receive a ‘mint/brand new’ product (including the box) to keep for as long as I own it. However, this item, sadly, is very damaged and I’m highly disappointed that I spent so much money on what looks like a “used box, damaged item.” If I had known I was going to receive a damaged product by Best Buy, I would have purchased it on Ebay, Amazon, or somewhere else, with the assurance that I would be receiving a “new, mint condition” product.
If there is any possible way you can assist me to remedy this situation, I would greatly appreciate it. At this point, I just feel very disappointed, and a bit cheated. I have photos of the damaged box if you need to see substantiation. Not sure I will be ordering such items online from Best Buy again, after today.
Thank you,
Arthur.
Solved!
Go to Solution.

Dear Arthur,
I know the excitement and anticipation that builds leading up to picking up a new video game! I am sorry if this feeling had to switch to disappointment and frustration when you received your game damaged.
Normally stores only receive enough stock to fulfill the amount of collector’s edition preorders that customers placed for that store. This could explain the stores inability to replace it. The store associates should have been more careful with the products that were waiting for In-Store Pickup.
I would like to get some more information about your store visit via private message so I can reach out to them with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
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