Best buy rewards card

Ok. I don't know where to start. But I would like to register my complain atleast some one to understand our -customer frustration. We went to best buy in harrisonburg virginia on 8 feb 2014 to buy samsung smart TV. The sales consultant was ok. We were talking abt F 7100 and F8000 and she was telling us there is not much difference except inbuilt camera and upgrading apps. But atlast my husband found one is dual core and other is 8000. Ok actually its not the issue. Bcz we were going to buy F series and we wanted to take advantage of 5% cash back, we want to make sure whats our limit since we hv nt used the card recently.We wanted to use best buy card and sales associate after trying our card said its expired and need to be applied newely. Time was close to 7.45 pm EST. Nikki the consultant did it online and at the end called citi bank and they wanted to talk to my husband after they talkd with him the rep fron citi bnk told Nikki of best buy to congratulate us bcz my husband aprcd to be platinum card holder with 6000 credit limit. We were happy and wanted to go for F 8000 and got 5 year protection plan all together around 3024 $ .Time was closer to 8.45 pm Est. Nikki was already getting restless. I dnt blame her bcz every ones nature will be the same around closing time. But when she tried to bill it .it came as the credit limit is only 750$. She tried two times and said its nt working. As we were concernd abt credit history we asked her to call citi bnk y it is like that. It took almost close to 2 hrs to resolve the issue from bnk side. We really nt happy with custmr service of citi bnk. And atlast their fault desk said SSN is keyed in wrongly from their side. But during that time Nikki was suportive and trying to redolve the issue. Manager josh was ok. Our point is my husband called citi bnk to file a complaint and he was in phone for 1 hr.After an hour they said SSN is keyed wrongly by best buy which I'm not sure. Bcz Nikki asked us to move from one side to another side secondary to key pad nt working. So I dnt know whether it could be BBY mistl. But my question is
1.if BBy did it wrongly when my husband spoke with bnk asdociate she asked for SSN how come their dydtem did not find it.ok
2. No matter what how the citi bnk approved it first time if SSN wrong
I have a 21 month old baby and he was crying and got fussy after 9pm. We live in staunton and drove 45 min to harrisonburg. When we came out of BBY it was close to 10.30 pm ESt then we drove home with hungry baby. CITI bnk just said to my husband its just a mistake and they can nt help it. And its BBy mistk. My husband spend 1 hr in phone with citi bnk suprvisor after we returned. Bcz we were very frustrated and tired. My husband felt so bad that he made me and my baby to suffer. More over our son was having cold and cough which worsen the situation.citi bank is not ready to answer for our frustration, time and how difficult was it with baby. We want to know wt BBY got to say abt this. My husband went to store again this morning bcz he had some work in there. And he explained abt his call to citibnk. BBY said they really don't hv anything to do with it. Hw come? If its nt for BBY product we would nt have applied for citi bnk card. Is it nt BBY duty to protect their customers? Above all this this morning the deal is changed that is yesterday we got a sound bar which is 349 $ but with F 8000 it is 80$ . But today for F 8000 you get samsung M7 spjr 349. $ completely free which is really disappointing us and me and my husband are really thinking abt returning the product as we have only set later this week for free delivery.
I hope atleast there shd be some one in BBY who understands our feelings, frustration and disappointment. I'm awaiting for a reply and nit just a sorry.
1. If BBY did it erongly

Hello Avab,
Thank you for reaching out to us on the forum! This is certainly an odd experience to say the least. I apologize if you feel the associate somehow caused the issues you have experienced with being approved for a Best Buy credit card. It would certainly be surprising to go from believing you were approved for such a high limit, to only being allowed to purchase such a low amount. Unfortunately I do not have access to reviewing your credit card account, as Citibank and Best Buy are separate companies. That being said, we do not have any influence over Citibank’s decisions or policies.
I would be happy to look into this by reaching out to Citibank, however, your husband would have to reach out to me directly with his name, phone number, and email address as it seems the card was opened under his name. Your husband may reach out to me by signing up on the forum and sending me a private message by clicking the link below in my signature, or by emailing [email protected] with “Attn: Tasha” in the subject line.
If you have any questions or concerns, please let me know.
Regards, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • I used to love my Best Buy Rewards mastercard

    For probably the last 6 months+ if I made any of what Citibank considered suspicious charges they would freeze my card, turn down all purchases I attempted to make and leave a message on my home answering machine for me to call them.  Some of these suspicious charges were for food purchases at places I go to frequently, Zappos which I shop at a few times a year, etc.  It was embarrassing!  Imagine being in line at the grocery store, department store etc and the cashier telling you your card was declined.  I have been mortified.  I finally called and complained and said this was unacceptable - their solution was to text me on my phone when they had a suspicious charge that had been attempted.  I agreed that would be an improvement.  Fast forward to today.  I wanted to purchase my husband a $2200 gaming laptop from BestBuy.com - which was being shipped to my home address, in my name - and my card was declined. v First I check to make sure the number and expiration are correct  - then I realize it is probably their crazy fraud protection.  A couple minutes later I get a text that if I had attempted this charge I should reply back "1".  I did that and received a message to try again.  The purchase went through and although I was slightly annoyed at being delayed it was something that wasn't terribly inconvenient or embarrassing as it was online.  Meanwhile, my husband gets home from work early today and calls me at work to let me know Citibank had called and needed me to call regarding potential fraud.  I assured him I did not need to call them as I had already texted them.  I then attempt to make another purchase to order flowers for a funeral - again declined!!  I was speaking with the girl on the phone and told her that the credit card company would be sending me a text and then it would go through...  we wait and nothing.  Embarrassed by Citibank once again.  I call Citibank's customer service line and they cannot help me unless I give them a reference code they left on my answering maching at home.  Uggh!!!  Not only did I have to wait for them to answer my call as I was placed on hold, but then I have to call my husband to get this code all so I can have the pleasure of talking to Citibank about why I cannot purchase these flowers.  Evidentally the text is not enough.  Even though i responded that the attempted charge was not fraudulent they still suspended my account after the charge went through.  This is driving me insane!!!!!  Why do they need to get me to tell them via text and also by calling them that the charge is not fraudulent?  I think their process is nuts.  I love having reward $$ to spend, but I think I will have to start using my amazon or Discover card and getting rewards that way as I cannot deal with this level of inconvenience and frustration.  Please Best Buy try to get a more customer focused Bank to administer your accounts!!! 

    Hello User909807,
    After having some close calls with fraudulent purchases on my own bank account, I know how scary it can be to know someone else other than you had your personal information, so it was nice to know my issuing bank was helping keep my identity safe. Having said that, it’s completely understandable why it’d be frustrating to discover you were unable to continue making purchases after confirming your identity via text, and I apologize if this caused any unintentional frustration.
    While I’ll be sure to document your feedback regarding our partnership with Citibank, N.A., please know that they are the issuer of your My Best Buy credit card account. As such, I will be glad to share your concerns with our Citibank contacts so that they may contact you to discuss your account in further detail. Please know you should receive follow-up contact from them within the next 3-5 business days.  
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Is Best Buy credit card linked to Citibank?

    This is posted in response to one moderators comment about Best Buy credit card.
    His claim was that the Best Buy credit card was not really owned by Best Buy.  As a result, there was nothing any Best Buy employee could do to help out with complaints about their Best Buy credit card.
    The claim that Best Buy could not be responsible for the problems occurring with Citibank credit cards.  Best Buy was just the "name" on the front of the card.  The analogy called to mind is that if you are using the Best Buy Credit Card, it is just an advertising ploy.  Best Buy cards are labeled with the Best Buy name and trademarked logo as an advertising premise.  They are not linked in any way with Citicard and how Best Buy customers are treated.
    The premise is not true.  If Best Buy is not affiliated with Citibank or their cards; whey do we get "reward points" to only Best Buy if they have no involvement with Citibank?  Other cards I have allow "reward points" to be used in multiple forums. 
    The Best Buy card has culpability in the mess with Citibank and cards issued under the Best Buy name.  Best Buy retailer has culpability in this matter.  I have no idea what the legal analysis of this leads to: I am not an attorney. 
    My posts have scared the "moderators" to the point that when I pass on the help attained by other members, they have  pulled the posts; "locked the posts to read only" in mid-post.  It's creepy.  It also helps determine culpability and who is liable for the Citicard mess with Best Buy. 
    If Best Buy moderators pull posts that do not violate rules; if they restrict the use of a post to "read only while I'm typing" they are watching on a computer terminal as I write/type.  When they restrict information that might show a path of resolution for those of us stuck in a loop; they are showing that they know that Best Buy is responsible in some way for what is happening with Citibank and the Best Buy issued card.
    What can we do as consumers at Best Buy?  Write the Board of Directors; copy the letters to your local store.  And of course, take your business somewhere else.  {removed per forum guidelines}  This is a speculative comment. What if there is a relationship between Best Buy and Citibank that allows Best Buy to "capture" a portion of the fees that we have been charged by the "malfunctioning" computers?  I have no idea and there is no way in the world that I would, at this point in time, talk with an attorney.
    Sad that Best Buy moderators won't even apologize to the consumers who post on their website that there are major problems with purchasing an item at Best Buy on the Best Buy/Citicard.  They could post an appropriate link or phone number that "might" help consumers with the problems with purchases.  Sad that there is not acknowledgement of problems since Citibank took over the "Not Best Buy credit card".
    Best Buy could have a conversation about what is going on and let people know that they want our business and they will do their best by establishing a better conduit of communication and information when there are problems with "not Best Buy credit card."
    I wonder if they will pull this post?  It is only fear that moves them.  That is the key ingredient that makes something in a corporation sweat.
    We all like shopping at Best Buy.  Those reward points are great!  Some of the stores provide excellent service. 
    Now that I understand that Best Buy credit cards have no relationship to Best Buy and it is just advertising for Citibank by putting all their store information on the front of the card; I think it's on the back too; rememember, it is not the fault of Best Buy.  It is Citicards fault.  Call Citicard....good luck. 
    Best Buy does not care about their customers who use the "Not Best Buy Card".  There has to be a reason.  Why would they want customers to shop somewhere else?  Is the strategy now, "Best Buy is too good for consumers?" "Best Buy prefers that you pay cash for all purchases?" "Best Buy, we're so rich, we don't have to care about our customers! They keep coming in the front door!"  This could be a public relations nightmare for Best Buy.  That is why they don't want  consumers to talk about how their "real-life problems" originated at a Best Buy store.
    I despise how I have been treated by Citibank.  I know I post on a forum that is "owned and promoted" by Best Buy.  In the corporate world, they set the rules.  Most of us understand that corporate wins over consumer at all times in this business environment.  I'm sure they will be very happy that this is my last post regarding this matter.
    Learn what federal regulations are in place to help you.  Stop using the "Not Best Buy card".  It is our choice to use them. if you have to shop at Best Buy, use cash or another credit card that is not affialated with "Not Best Buy card".
    Sorry about the spelling errors.  This laptop was bought at Best Buy.  The hard drive was replaced by the "Geek Squad".  It was repaired, but some functions  no longer work.
    Yeeup! I went and bought another computer at Best Buy!  It was only a couple of thousands of dollars.  I went with a tower! I already have a notebook. Getting away from a laptop was expensive!
    I'll  have to ponder as to whether I will ever shop at Best Buy again.  It is due to the reactions of the moderators; the finger pointing from Citibank and Best Buy and most of all; a lot of my money has been emptied out of my bank account since Citi took over my "Not Best Buy card". 
    I am not an attorney.  I did graduate from college and there is a wonderful member on this forum who has helped me out with the system.
    Cheers! I hope this post isnt' pullled since it is designed to mitigate frustration among members of the "Not Best Buy card"

    Hello AlwaysWondering-
    It certainly sounds as if you have had a bad experience with Citibank regarding your Best Buy credit card, enough so that you’ve chosen to join our community to speak to that dissatisfaction.
    When it comes to the Best Buy credit card, the information that you have been given to this point is correct.  While the Best Buy logo is on the credit card, Citibank does providing the financing for the card and as such, we have no access to your account, nor any ability to make changes to it.  However, this does not mean that we cannot attempt to help our customers with concerns that come up with Citibank.  In fact, we welcome feedback about our third party partners regarding the service that they are providing to our customers and when possible, we will try to work as an advocate for the customer with that partner.  In the end, any final decision regarding your credit card account is at the sole discretion of Citibank.
    Everyone that joins our forums does so with the understanding that they must abide by our Terms and Conditions, as well as the Community and Forum Guidelines. 
    As part of those guidelines Best Buy® retains the right to remove and edit content and to limit and/or ban users' access to the Forum.  Best Buy® retains the right, at its sole discretion, to limit users' access to the Forum and to remove material, in Best Buy's sole judgment, that does not comply with the Usage Guidelines or Terms and Conditions or that is otherwise inappropriate for the Forum, harmful, objectionable, or inaccurate. 
    Moderators may take any action they deem necessary in their own judgment to enforce the Usage Guidelines and Terms and Conditions, and, in general, to address content that can detract from the experience of other users or the purpose of the Forum. Such actions may include editing, moving, or deleting material and banning individual users.
    This can include blocking further replies to posts that have already been provided a resolution or removing replies from an older post that no longer needs additional commentary.  In general, we would rather not take this route and welcome the input of our users in a timely manner and by keeping the discussion relevant by staying on the topic when posting.
    If you have a customer service issue regarding Citibank or any other aspect of your interactions with Best Buy we would urge you to create a post regarding that interaction and we would be glad to see if we can help you.  Otherwise, we encourage you to follow the Community Guidelines as posted and see what you can provide other users on our forums to assist them in resolving their concerns.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • BEST BUY CREDIT CARD DEBT PROTECTION SCAM!! BEWARE

    I, like several other BB account holders that have written regarding this same exact issue, have been scammed by the debt protection service - for over $1000.
    Upon signing up the the best buy card, I was somehow enrolled in the debt protection service. I certainly did not sign on for this service with any knowledge of doing so, and wasn't "asked" by a rep if I wanted the service.
    Very long story short, I had been charged for this service without my knowledge, to the point where I now have paid over $1000 for it. As others have pointed out, I am to blame for not being more diligent in regards to analyzing my electronic statements - but for my extremely busy lifestyle, that is the purpose of auto-pay. I know what my payment is supposed to be, and I trust that is what I will be paying.
    Once I realized that I had been charged for this service every billing cycle - I began calling Best Buy regarding this issue. My experience was identical to others who have experienced this debt protection scam. They pass me on to several different departments until I am beyond frustrated and exhausted from talking with all of these people and re-explaining my story over and over. Then in the end they always say that the issue will be looked into and resolved within 30 days. I've gone through many of these 30 day cycles. At an escalated level, they conveniently pass all blame onto Citibank as the single entity that controls the debt protection - so all responsibility is ignored by Best Buy.
    I've had a horrible experience dealing with this, and despite all of the calls and promises of it being taken care of, I am nearing the end of my time with Best Buy. They are not going to work with me, and I am going to pay for this service and be done with Best Buy for good.
    I'll probably receive a scripted response from a Best Buy "Social Media Specialist" as all of these identical complaints have received - stating in the message body "Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we don’t have access to their accounts". Again conveniently deflecting all call for action to Citibank. And I promise that Citibank and/or Best Buy will do nothing to resolve, or even try and help.
    You can say that I'm at fault and have to deal with the consequenses of unknowingly signing up for this service and not analyzing my statements more thoroughly - BUT isn't it interesting that so many others have had this same exact problem with Best Buy Debt Protection? Is it all just a coincidence - and are we all just ignorant people who can't manage their accounts? I believe this Debt Protection is set up in a way to do exactly what it has done to me. To take money from people. Upon doing all of the electronic sign-up for the account, it's convenient to sign up for paperless statements - and if you don't watch closely, they will slip and extra charge in there for you.
    For all new account holders - or if you are considering becoming an account holder - BE CAREFUL! Once they take your money they will have no sympathy for your situation, regardless of what it is.

    Hello edgars-
    Credit cards can definitely be a double-edged sword.  While at times they allow for greater economic freedoms, they also can cause untold headaches as well.  I’m sorry to hear that in this instance, the account protection service on your Best Buy credit card is the cause.
    Depending on how long ago you applied for your Best Buy credit card, the option to opt out or in for account protection would either have been a check box on the application or a sign off on the keypad in the store.  It’s disappointing to hear that at the time you applied, this particular section was not pointed out to you to make you aware of what you were agreeing to with the card.
    As you’ve stated, while the Best Buy logo is on the card, Citibank, N.A. is the issuer of the card and we don’t have access to your account to make any changes or refunds to it.  However, it is our goal to try assisting our customers with concerns regarding the Best Buy credit card.  If you can send me a Private Message with your full name, phone number, and mailing address, I will communicate this concern to them for review.  Generally they should contact you within 3-5 business days of when I submit this information to them.   Please keep in mind that I cannot guarantee any particular outcome from that review.
    You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
    Thanks for connecting with us, 
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • How do I use my Best Buy gift card on BB eBay?

    Dear best_buy,
    I have been trying to order a specific Playstation 4 bundle through the Best Buy website (which allowed for in store pickup of this bundle ONLY) however, there are none available!
    So I was very excited when I found it on Best Buy eBay, but I want to know if there is a way I can apply my 2 Best Buy gift cards ($55 total value)?
    Also, upon purchasing the system from Best Buy eBay - would I be able to obtain an itemized receipt? Because I would like to purchase a 3 year extended warranty from Sony and they require an itemized receipt.
    If need be, I am willing to go into the store to process the gift cards.
    Thank you for your time,
    I look forward to hearing from you.

    Hi Skunnyss,
    It can be disappointing to find the item you’ve got your heart set on isn’t available for purchase, so it’s exciting to hear you found your PS4 console through our eBay page!
    Please know that according to our Best Buy store page (found here), PayPal is our exclusive payment partner on eBay. This means our gift cards cannot be used towards an eBay Best Buy purchase. Additionally, I’m unsure if the receipt provided at the time of purchase gives an itemized list of what is purchased. While I’d think it would, please let me know if this is not the case. I should be able to pull up your eBay order and provide you an itemized list if you end up purchasing the console with our eBay store.
    I hope this helps,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy Gift Card Reserve Offer FAQs

    Best Buy Gift Card Reserve Offer Registration Period 2/2/2014 – 2/15/2014 FAQs
    How does the Best Buy Gift Card Reserve Offer 2014 work?
    Reserve a $50 Best Buy gift card from 2/2/14 at 12:00:01 a.m. CT to 2/15/14 at 11:59:59 p.m. CT.
    Get it when you buy a new cell phone with 2-year agreement at a Best Buy store or Best Buy Mobile specialty store during normal store hours from 2/2/14 to 12/31/14 or at BestBuy.com from 2/2/14 at 12:00:01 a.m. CT to 12/31/14 at 11:59:59 p.m. CT.
    Where do I sign up?
    Visit Gift Card Reserve Offer by 2/15/14 CT and follow online instructions to register your e-mail address and the cell phone number or landline phone number (excluding voice-over-Internet phone numbers) you plan to activate with the purchase of a qualifying cell phone. A Mobile Phone Specialist at a Best Buy or Best Buy Mobile specialty store can also complete the registration process for you. You must be 18 or older (except AL and NE, 19 or older) to participate.
    Am I locked into anything? What is my commitment?
    There is no commitment at all. If you register by 2/15/14 CT and then activate a new cell phone with a 2-year agreement for your registered phone number at Best Buy by 12/31/14 CT, you'll receive a $50 Best Buy gift card. If you don't activate a new cell phone, the offer simply goes away at the end of the year. Offer is not valid on prior purchases (including the exchange or return of cell phones purchased before registration).
    How do I know if I successfully registered?
    You will receive a confirmation e-mail at the e-mail address provided at time of registration.
    Is there a limit to the number of phone numbers I can register?
    You may register up to 5 numbers on your family plan. Each phone number may only be registered one time for the Best Buy Gift Card Reserve Offer 2014.
    Is there a limit to the number of gift cards I may receive through Best Buy Reserve offers?
    There is a limit of one gift card per registered phone number, regardless of the number of Best Buy Gift Card Reserve Offers in which that phone number is registered. Not valid with any other offers.
    Which carriers are eligible for this offer?
    Verizon Wireless, AT&T and Sprint cell phones with a 2-year agreement are eligible.
    How will I receive my Best Buy gift card?
    Activating Your Phone In Store:
    If you plan to purchase and activate your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, you will receive a $50 Best Buy gift card after handset activation during checkout. When purchasing your cell phone, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card may be used toward your cell phone purchase or any other future purchases in store or online with no expiration date.
    If you plan to place a Store Pickup order for your cell phone at BestBuy.com using your registered phone number, and then activate your cell phone at your selected Best Buy or Best Buy Mobile specialty store, you will receive a $50 Best Buy gift card after handset activation during checkout. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card may be used for future purchases in store or online with no expiration date (it may not be used toward your cell phone purchase).
    If technical difficulties prevent gift card issuance during checkout, you will receive your gift card via e-mail with instructions on how to download your gift card. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    Activating Your Phone Online:
    If you plan to purchase and activate your cell phone at BestBuy.com using your registered phone number, you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. To receive your $50 gift card, you must select Best Buy $50 Gift Card Reserve Offer on the Promotions & Offers page that appears near the end of the online purchase process. The gift card must be downloadedwithin 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    If you plan to place an Instant Ship online order for your cell phone at a Best Buy or Best Buy Mobile specialty store using your registered phone number, your activated phone will be shipped directly to your home, and you will receive an e-mail 3–5 days after handset activation with instructions on how to download your $50 Best Buy gift card. When placing your order, the Mobile Phone Specialist will inform you of all offers for which you are eligible. To receive your $50 gift card, you must choose Best Buy $50 Gift Card Reserve Offer. The gift card must be downloaded within 90 days of the date of the e-mail, or it will be forfeited; and may be used for future purchases in store and online with no expiration date (it may not be used toward your cell phone purchase).
    How do I redeem my Best Buy gift card?
    Best Buy gift cards are subject to Best Buy Gift Card terms and conditions.
    Will my Best Buy gift card expire?
    There is no expiration date on your Best Buy gift card. However, if download instructions for your gift card are delivered via e-mail, remember that you must click on the link in the e-mail to download your Best Buy gift card within 90 days of the date of the e-mail, or the gift card will be forfeited.
    What happens if I return or exchange my cell phone?
    If you return your cell phone, for any reason, your gift card will be forfeited. If you exchange your cell phone for another cell phone, your gift card will remain valid.
    Where is this offer valid?
    This offer is valid in the 50 U.S./D.C. (excluding Puerto Rico).
    For complete details, see full Best Buy Gift Card Reserve Offer terms & conditions
    Jesus|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

    Hello SeanK_,
    Buying a new phone is an exciting time. I'm always looking forward to the time when I can upgrade to the latest and greatest model. It sounds like you've been through a difficult time upgrading yours, and I'm truly sorry for the frustration you have experienced. I would be happy to help you get this sorted out. 
    Using the e-mail you registered on the forum, I was able to locate your details along with the order. I will need to look into this further, and once I have more information I will send you a private message. To view your private messages, please make sure you are logged into the forum, and click on the envelope in the top right hand corner. 
    Thank you for posting here on the forum, and I will be in contact as soon as possible. 
    Sincerely, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Is there anyway to use your best buy credit card online before receiving it?

    I know if you haven't received the card yet in the mail you can still use it in store by giving an employee your information. But is there anyway to use it online to make a purchase?

    Good morning Seniorfarts, 
    It's great to hear that you are either considering or have already applied and been approved for a My Best Buy credit card! It is my understanding that you would have one opportunity immediately after being approved for the credit card online to use it. Outside of this browser session, I believe you would need to wait for the arrival of the physical card. Sadly, this means if you apply and are approved in store, you would not be able to use the card online until you receive it. 
    I hope this helps! Please let us know if you should have any other questions. 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Haven't received certificates for signing up for best buy credit card

    I had received an email on 2/20/14 stating that if I signed up for a best buy credit card before 3/19 and spent $500 I within 3 months, I would receive $50 in certificates. Called customer service and they can't find the promo. I received an email from randy and sent back a screen capture of the promo to the [email protected] email address. Haven't heard back from anyone.
    Can someone help resolve this matter?

    Good morning fatstooge,
    I am familiar with the promotion in-question, as we have offered it several times in the past.  To my knowledge, if you signed up for the My Best Buy™ MasterCard via the email you received and spent $500 within the first 90 days, then you should have qualified for a $50 certificate.  These bonus certificates, being the promotion is offered through Citibank, are usually added to all eligible members' accounts at once, which would take place about 2 to 3 months after the promotion ended.
    While looking through your account, I did notice that you have an open case with our Account Maintenance department.  I fully trust that they will be able to answer your questions; however, I am going to send you a private message to see if there is perhaps anything I can do to help.  You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
    Thank you for posting to the forum!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Unauthorized use of Best Buy gift card (Need Advice)

    I purchased a Best Buy gift card off of a craigslist seller yesterday.
    I was told the back of the card was not scratched off, so I thought it would be safe to buy.  When the seller and I met, I scratched off the back to reveal the digits.  I called to confirm the amount.  I handed him the money.
    After about half an hour later I check the Best Buy card again and the balance went down to a penny.  The card was used online.  It would seem the person that sold it to me is the one that used it, but he didn't know the number.  So I can't say for sure he used it.
    Anyways, my question:  If I file a police report, would BestBuy.com look into this even though I'm not the original owner of the card?  I still do have the physical card with me.
    The person that used the card without persmission used it online.  I called BestBuy.com to try to get them to stop the order and to put the credit back on the card, but they couldn't.

    Hello bldade128-
    It takes one bad apple to ruin the bunch. Unfortunately, not everything that is purchased online is in good faith, and I apologize that you were a victim of online fraud.
    Best Buy sees the original purchaser as the only one entitled to a refund, as long as a proof of purchase is provided, there generally is a credit issued only for the remaining balance of the gift card.
    The person, who used the gift card without your permission, could have requested a refund and because it was reported to Best Buy, we will more than likely be looking to accommodate their request.
    I encourage you to reach out to your local authorities, just like dragonkid suggested.  It’s also important to document your report with Best Buy. Please log into the forum and select the private message found after my signature, to send me the gift card serial number and contact information.  As soon as I get the information, I will compile a report of my findings so you can share with your local authorities.
    Again, I am sorry for the experience that you are going though, I hope someone is able to catch the people that participating in this type of fraud and hopefully you can find closure.
    Sincerely,
    Karina|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy Gift Card was charged twice.

    I recently placed an order on Best Buy.com and it said there was an error. After I tried again, it went through, but I noticed that I had only $3.28 left on my gift card. My gift card balance before the transaction was around 77 dollars. I thought that was peculiar. The trade-in I made a couple weeks ago on 12/26/14 gave me 77 dollars for trading in Assassin's Creed Unity and Call of Duty Advanced Warfare on the PS4 for 26 and 21 dollars respectively. Additionally, there was a 50% bonus trade-in that week for video games and on top of that I have Gamer's Club Unlocked, which gave me an extra 10% on video game trade-ins.  All that would have came out to $77.55. 
    I think that BestBuy.com charged my card twice, but there is no way to confirm it. Either that or Best Buy had given me less for my trade-in. 

    Hello lucknotluck,
    Welcome to the forum. I'm sorry to hear you were having troubles when placing an order on BestBuy.com. It certainly would be frustrating to be charged twice for one order, and I'm truly disappointed this has caused you to cancel your order. 
    Using the e-mail you registered on the forum, I was able to view the order, and transaction history. It does look like your gift card was charged twice, but the good news is that our customer support agents have sent you a new gift card with the missing balance. You should see this card arrive within 10 - 12 business days. If you do not see it arrive within this timeframe please let me know. 
    Thank you again for visiting the forum, and please do not hesitate to let us know if you have any further questions or concerns. 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Best Buy Rewards Elite Member was Lied to and severely mistreated by BESTBUY

    BEWARE TO ALL CUSTOMERS WHO READ THIS.....Beware of lying BB salespeople and condescending BB Managers.
    The following excerpts are my (an 'Elite' customer) attempts to open a dialog with the management at BESTBUY. A month has gone by now, I have sent the following information 7-9 times and this "company" has yet to reply. If you are a potential BB customer please read this and realize that when BB salespeople tell you something you must take their words with a grain of salt and all the while think of them as, well, Used Car Salespeople. If you are in fact BB Management you should know after reading this that I was one of those valued customers that you spend $MILLIONS$ each year to attract and do nothing to EARN. I have spent a ton O' cash over the last few years at BB on 3 Big Sceens, 2 i7 Computers, all of our iPhones, multiple office printers, 3 years of GEEK SQUAD memberships, 2 Kindle Fires, 2 iPad minis, 1 surround sound system, 2 BluRay players, Many software packages and finally ONE REMOTE CAR STARTER which is the reason for my initial query.
    --THE FOLLOWING IS THE CORRESPONDENCE THAT I SENT REPEATEDLY TO BESTBUY--
    Best Buy Management,
    I have now sent 3 emails to your “Lisa.Smith” email address and after about two weeks have not yet received a reply. What do I need to do to get a reply from Best Buy. I’ve spent thousands of dollars (That’s $1000.00’s) and now feel that I am being severely disrespected by the management at Best Buy. I don’t make threats but I am very disappointed in that fact that I have been so loyal as a customer to a company that seems not to care about me as a customer at all. It’s odd that someone can spend so much money to a company thinking that such loyalty would be rewarded, only to be ignored and disrespected.
    I am very well connected and respected in the media in St. Louis as well as in all social media and I do not want to use those platforms to air this out but I will if I don’t get a response from Best Buy.
    The following is the entire initial email that includes what has transpired to this point:
    Hi Lisa,
    My name is Ken {removed per forum guidelines}. I am a “My Best Buy” Elite member and my acct.# is @@@@@. In the past I have purchased thousands of dollars worth of products from Best Buy. I have always been a loyal Best Buy customer and I’m writing you today to ask that I receive the same respect, loyalty and trust that I have given to Best Buy over the years.
    Last December I went to the Best Buy on Watson Road in St. Louis, Missouri looking for an item for my wife for Christmas called a Viper 2-way Remote Start System, model number 4806v. I saw it at BestBuy.com. I went back to the area where you keep this item and the sales guy was really nice and helped me find the only one that you had left in stock. I told him that I wanted to have this installed in my wife’s car. I told him the year and model of the car, (2007 Toyota Rav 4) and asked if this was all that I needed or if I had to pay for installation. The salesman told me that their was no additional charge for installation. He said that all I needed to do is purchase the product and take the box home today. Give the present to my wife and then have her set up an appointment to have the remote system installed. He said that it could take as much as 3 hours and I was fine with that.
    Today, my wife called the local Best Buy on Watson to set up an appointment to have the remote installed in her car and the sales guy on the phone told her that they could do it on February 23rd but there would be an additional charge of $250.00 since there were other parts that were needed to have this product installed in a Toyota Rav 4. My wife called me to tell me what was said and I then called and asked for a manager to discuss this issue.
    A manager named Tim got on the phone. I explained everything to Tim as I have written in this email. After listening to me, Tim was very brief and simply said; “So, I can give you a refund for your purchase if you have the receipt.” I told him that I was happy with the product and my wife really wanted this in her car, I just needed to know how I could get it installed for the price that we originally agreed on. He asked if I remembered the salesperson’s name and I told him that I didn’t but was it listed on the receipt? He said “No the salesperson’s name was not listed on the receipt.” Tim said that I couldn’t get the item installed in my wife’s car unless I paid the extra $250.00 or I could get a refund. He added that if he gave 200 dollar installations to every customer who called and claimed they were told this then Best Buy would go out of business. I asked Tim if he was calling me a liar and he said no but I should understand why he can’t simply believe every customer who calls to complain. I asked him to be reasonable and let the installation go as originally agreed on and Tim said that he would not allow this but I could get a refund. I asked him if I could talk with someone higher up and he said that there wasn’t anyone higher up that I would be able to talk to. He said that those decisions stop with him. I told him that he was being very disrespectful considering all that I purchased from his location and he was silent for a second and then replied, “So, do you want a refund?” I told him not at this time but I would be calling his Corporate office and he replied with “Have a nice day.”
    I then got online and found the BestBuy number “1-888-237-8289” and called it. I finally got to a live person who was very nice and they attempted to get me in contact with customer relations. The online salesperson kept coming back to me saying “don’t hang up I’m just trying to get a number to call.” She then told me that she was trying to get “Justin” on the phone to help me. After literally 15+ minutes Justin got on the line, he asked my name and then the phone beeped twice and hung up.
    I was shocked but repeated the process above. After again waiting on the phone the online salesperson get me in touch with Customer relations. I started to speak to the person in CR and again, the phone beeped twice and hung up.
    I tried a third time, explained everything in this email so far to the new online salesperson and she gave me the extension number to call if this happens again. It happened again.
    I again called and asked the next online salesperson to connect me with x@@@. She said that they weren’t picking up but they were having some phone issues. She then gave me your email address and told me to tell you everything that I told her.
    Here we are.
    Please let me know what I need to do from here. If you look up my account you will see the extensive list of purchases that I have made from Best Buy. I believe that I have more than displayed my willingness to pay fair prices for good quality items but I will not be “bait and switched.” I think that the manager Tim had it wrong. He won’t go out-of-business if he helps qualified customers but he will if continues to treat good customers with such disrespect.
    Thank You and I look forward to your reply.
    Ken {removed per forum guidelines}
    ---POST NOTE-- For me, it's not about the $$$$ but about the way Tim talked to me and my wife. I have a wife and 11 and 15 year-olds. I estimate between them and I we will be spending well over $10,000.00 over the next four years for electronics and related services. The only question is will I be spending it at BEST BUY? After all of this, would you?
    Please respond as soon as possible.
    Thank You,
    Kenneth {removed per forum guidelines}

    Welcome to the forum, iChannel, and thank you for being an Elite My Best Buy member!
    Minnesota winters can be bitterly cold, and I can imagine having a remote starter installed in my car would be amazing. It was very nice of you to purchase one for your wife, and I’m sure she was absolutely thrilled to have it installed. It’s regrettable to hear that some additional installation requirements came as such a shock to you though, and I truly apologize if we failed to properly explain the necessary costs associated with our car services.  
    When helping you figure out the essentials for a particular car installation, we go by a fit guide of sorts to provide you a cost estimate of the service. We do this by narrowing down the year, make, and model of your car and figuring out what components are necessary for the service you are wishing to purchase. It sounds like our associate who helped you find the stereo you were looking for may have been unaware of this guide, and consequently, may have provided you some inaccurate information regarding our services.  This could explain why one of our certified auto technicians may have told your wife additional parts and payment were required to perform the remote starter installation.
    No matter the situation though, our associates and managers should always be kind and courteous when assisting you, and I’m sorry if we were less than helpful when trying to work this out with you. It’s clear to me this situation has been far from ideal, and while I cannot erase what’s already transpired, I’d appreciate the opportunity to try to assist you. Please know I’ve sent you a private message to collect some further information from you to see what options we may have available to us. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
    Thank you for posting,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Canceled when my best buy reward cert. was used

    I cancelled an order that I used a $5 reward cert on and only got back 125 points not all 250. 
    Solved!
    Go to Solution.

    Good morning golfer44,
    Let's see what we can do about the remaining 125 points.
    The certificates full point value ($5 = 250 points) should have reposted to your My Best Buy™ account 3 to 6 business days after you cancelled the order, and from what I can see, we are beyond 6 business days.  With that being said, I will make sure the 125 points are added to your account.  Please keep an eye on your account over the next 24 hours and you should see those points.
    If for some reason you do not see the points post to your My Best Buy™ account by this time tomorrow or if you have any other questions, then please feel free to send me a private message and I will see what I can do to further assist.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."
    Returns When a My Best Buy™ Certificate was Used
    Thank you for connecting with us on the forum and for being a My Best Buy™ member!
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My best buy reward certificate not working on preorder?

    This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

    blue screen of death can be cause by several things:
    hard drive failure, memory failure, virus in operating system files, and more
    when you got a blue screen of death, next time that shows up, there's sometimes say "technical information" and blah blah blah blah. google that information up. sometimes they can tell you what exactly is wrong with it.
    if you have restored your operating system several times already, and still getting "virus" that's causing blue screen of death, could be your RESTORE CD is F**K up.
    ok that's one option, another one is:
    1) reformat it AGAIN.
    2) don't download anything, don't use bit torrent, dc-2
    if u still get bsod and then do this:
    buy this:
    Model: WD2500BEVSRTL1 | SKU: 9024147it's an internal hard drive for xps laptop (sata)
    swipe it out, install ur restore cd of operation on it
    if u don't get bsod anymore, that means u're previous hard drive is a bad hard drive.
    or just send ur laptop straight to manufacture, don't go through geek squad. lets  see what dell says about it.

  • Best Buy exchange with rewards certificate issue

    Hi,
    I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
    On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
    I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.”   Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
    Thank You

    Hi jonchiarito,
    Thank you for signing up for the forum and connecting with us.
    I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them.  The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account.  Since certificates have no actual monetary value, they cannot be put onto a gift card.
    It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed.  I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return.  It may take 24 hours for your account to update though.
    If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist.  You can send a private message by clicking on the blue button in my signature labeled "Private Message."  Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
    Returns When a My Best Buy™ Certificate was Used
    I hope you enjoy the rest of your day.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Can I use two rewards certificates in one transaction at a Best Buy store?

    Since you have to spend at least the value of the My Best Buy reward certificates before tax and shipping, I thought it would be best to issue the certificates in smaller amounts (maybe $5 instead of $15).  If I do that, and I have multiple certificates of $5, can I redeem them all toward a single purchase?  For example, if I want to buy a video game, can I apply multiple $5 reward certificates toward that purchase?
    Also, can My Best Buy reward certificates be used toward a pre-order of a game? 
    Are there any restrictions on what they can be used for, other than not being able to be used for Best Buy gift cards or e-gift cards?
    Thanks for answering my three questions about My Best Buy Rewards

    Hello kre1997,
    Those are three great questions!  Let me see if I can help provide answers.
    As long as the certificates are valid, you can apply two to a single purchase.
    A certificate can be applied to a pre-order, but only on BestBuy.com.
    The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
    Thank you for posting to the forum, and please let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

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