E3000 issue with VOIP caller ID

Hi,
I have a E3000 with newest firmware that has a VOIP by Velcom. It's a Grand stream HT–286.
My device is working perfectly with the router. Can call and recieve calls. the caller ID (Name and number that appears is accurate). The only problem is the caller ID's time and date are always wrong.
When I unplug device, it goes back to Jan 1 and time 12:00am.
Any call I then get is wrong.
In the router, I've enabled SIP ALG. And the firewall is only filtering ident (port 113) and Anonymous Internet requests.
The device has a hard coded internal IP (192.168.123.110). and I reserve the IP using mac filtering.
The device has an administration page that is unavailable to users as it's locked by a password. On this page has an NTP server setting that the de vice uses to get it's time/date.I see on the information page of the device that iot's registered to a sip server.
The company is saying that it's a firewall issue. I'm not too sure how to proceed. I've searched the forums and haven't found anyone with this specific issue.
Anyone has had this problem before can could point me in the right direction?
Thank you.
Solved!
Go to Solution.

It's difficult to tell without knowing the configuration. But from what you write your voip device doesn't know the correct time. Thus, either it is supposed to use NTP but the NTP server isn't reachable or it is not even using NTP and the time is supposed to be set manually in the device. Maybe it's the latter and it has "lost" its time because of low running buffer battery in the device which keeps the clock going while switched off...
Whatever it is, so far is sounds to me like a problem with the device. Only if the router blocked access to that NTP server it would have been caused by the router. But I kind of doubt that...

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