Issue with transferring calls to VM for the correct DN Unity Connection 9.1.2

Hi all
I have been facing an issue with a Unity Connection Server v9.1.2. Every time an internal extension (assigned to VM profile and to Unity as a user) which is configured to be transferred to VM after 20 sec or so NoAN,is called , Unity treats the call as the extension of the calling party and not the called party. Furthermore , I dont know if this has any relation with the problem I am facing but when I check the voicemail port status in RTMT its seems like that regardless it is a direct call to the Unity from an extension (dial the pilot number or press the messages button on the IP phone) or a redirected call from an extension to Unity due to NoAN configuration, the Reason is Direct and the caller party number is always the extension initiated the call and not the one redirected to the Unity (second case).
I have changed the Use Last (Rather than First) Redirecting Number for Routing Incoming Call  Unity parameter in the
System Settings > Advanced >Conversations -> checked   and
Redirecting Diversion Header Delivery - Outbound CUCM parameter ->checked
in the SIP Trunk configuration used for the integraton of the CUCM with Unity but none of those seem to address this issue. Is there any guidelines you can give me to overcome this issue?
The servers I am using are
CUCM v9.1.2 BE
CUC    v9.1.2 BE
Thank You in Advance

Hello again,
The Voice Mail Box Mask was blank before. However I tried XXXX (I use 4-digit extension for the VM pilot) but this did not seem to fix anything to the system....Same situation as before. Any more suggestions?
Thank you

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    56888 Views 229 Replies Latest reply: Dec 8, 2013 9:14 AM by Cheney1980   Branched to a new discussion.
    Go to original post 1 ... 6 7 8 9 10 ... 16  Previous Next
    Calculating status...
    sugaaarbabe
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Like (0) Reply
    Calculating status...
    punkinbits
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Shell1331
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Like (1) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Like (0) Reply
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    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Mine happened to with an update.  I had nothing wrong before that.
    Like (0) Reply
    Level 1 (0 points)
    justezenu
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 15, 2013 4:50 AM (in response to lin777)
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    Like (0) Reply
    Calculating status...
    ljguadagnini
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Like (4) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    Join the IOS 7.02 not working club.COME ON APPLE DO SOMETHING YOU MUST B READING ALL THE
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    Like (0) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
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    I got my 4s in August 2012, as an upgrade on my Vodafone contract Following the installation of IOS 7 I also experienced greying out of wifi and bluetooth. I tried various options suggested on forums however none worked. I took my phone to Vodafone who told me it was a problem they were aware of but couldn't do anything about as Apple had to deal with it. I took it to my nearest Apple store (60 miles round trip!) to be told it was not their responsibility, it was Vodafone's - something to do with consumer law! They also said I would have to pay £160 for a replacement phone as it couldn't be repaired. The 'Genius' was very cagey about it being a common problem by the way!! Back to Vodafone who said it was not their responsibility so back to Apple. This time I spoke with a Manager who told me in not so many words that it was an issue and agreed to halve the replacement cost of £160 to £80. By this time I just wanted it sorted to reluctantly paid £80 for a replacment phone. Seeing as this is CLEARLY a design fault, Apple should have replaced it free of charge. This experience just confirms what I am reading in lots of places about the Apple Company. I was going to buy an iPad but have decided not to now. I shall NOT be replacing the iphone when my contract is up. I too will be writing to BBC Watchdog.
    Like (2) Reply
    Level 1 (0 points)
    Jungletooth
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:18 AM (in response to justezenu)
    justezenu wrote:
    I am booked in for the same problem on Thursday.  Looks like I won't have much luck.
    You will probably be told that the solution is a replacement phone. Ask to speak to a Manager and insist on getting it at a lower price. I did this and got it at 50% of the usual repacement cost. Still not ideal but at least it saves you a bit of the money you shouldn't have to pay in the first place!
    Like (0) Reply
    Level 1 (0 points)
    lin777
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 16, 2013 6:58 AM (in response to Jungletooth)
    Yes I had the same problem with 02 and apple no one wants to take the blame.Im glad you are writing to watchdog
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    Like (0) Reply
    Calculating status...
    vinayak4816
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 7:24 AM (in response to Tarrantion82)
    no
    Like (0) Reply
    Calculating status...
    Jerome101
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 8:30 AM (in response to ljguadagnini)
    I depend alot on my Iphone and this Wifi greyed out issue is really getting to me!! This caused me to lose some business, but I'm sure I will make up for that in Andriod World. Switching back to andriod should have never switched to apple in the first place.
    Like (0) Reply
    Calculating status...
    Deanmort13
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 9:22 AM (in response to Tarrantion82)
    4s owner in the same boat as everyone else.
    I setup a service call with apple on Monday this week and was told it's quite a common hardware failure. When I asked why I should be paying for a new phone I was advised to book an appointment in store. Well I've just returned from my appointment with a "genius" who told me that when the update is installing if any component is weak when installing it will be permanently disabled.  Was then told £150 for a new phone which I declined.
    I've had  iPhones for 4 years now but due to this issue and apple washing their hands of any responsibility it will be my last.
    Disappointed that a premium product has such poor backup from the manufacturer. If it was only my phone and not thousands of others I'd have probably paid for a new phone but I'll never give apple another penny again.
    Like (1) Reply
    Calculating status...
    Coatezy
    Re: WIFI disabled - Greyed out since iOS 7 update on iphone 4s
    Oct 19, 2013 11:16 AM (in response to Tarrantion82)
    Same problem with my partners iPhone 4s. Restored the device but still no luck. Going to book an appointment but it sounds like we wont have much luck as it is just over a year old.
    Nexus 5 time I think for both of us.
    Like (0) Reply
    1 ... 6 7 8 9 10 ... 16  Previous Next
    Up to Discussions in iPhone Hardware  Go to original post Reply to original post

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