E51 got possesed - a january 2010 story

Question

In december 2008 I bought an E51. The old application for nokia phones permited the user to start calls from the computer. I needed that when my E51 gone crazy and i had to keep the kaypad blocked all the time. Why ? Because the phone got possesed or something, starting to call the 1st person in the phonebook or sending blank sms to that person. If I was called by someone, I could talk  few seconds only, because the calling got on hold and back every 1-2 seconds. The only way i could talk was during the 1st half hour after formating the phone using the tools on nokia website. After maximum 30-40 minutes, the phone acted crazy . And I forgot to tell you that the left side of the keypad got blocked  7-8 hours before starting to act crazy. Not a single key worked. And the only way I could make a call was using the old software from Nokia. 
I took the phone back to orange dealer and they fixed it. But than i got another problem with it : the phone began to freeze when i was called and stayed like that till i removed the battery. Orange dealer couldn`t fix this. And several months later the phone died for good. Orange dealer said is the motherboard of the phone and they cannot fix it, neither change it with a new one. They never gave me the Nokia Guarantee when I first purchased the phone, so I had nothing else to do. Total loss for me. 
Anybody else experienced such behavior with E51 or other phone ?

Answer 1

Dax, if you are in an EU or EEA country and bout the phone from Orange in one of those countries, then you'll have the European Limited warranty which lasts two years, so you still have a little time left to get to a Nokia service point and make a claim to have the phone fixed under the manufacturer's warranty.
Orange are not relevant here, most operators won't change a phone beyond about six months from the date of purchase (except in france where the seller of a product is legally responsible for maintaining it in working condition for 12 months). Don't confuse Orange with Nokia, Orange sold you the phone and their responsibility is according to their rôle as the retaile. Nokia as the manufacturer gives European customers a 2-year warranty which must be accessed via Nokia's service network, not Orange's.
Check the Nokia web site for your country, follow the Support link then look for advice in getting a phone repaired - and do it wuickly before your warranty expires next month. You are likely to need a proof of purchase to claim on the warranty, especially as it is so close to the end because many phoens sit on shelves in warehouses or shops for some time between leaving the factory and being sold the the customer; if you don't still have that ask Orange for a copy - the must have records of their sales.