EA6900 won't recognise USB storage

My new EA6900 is working well, other than it won't recognise additional storage devices plugged in to the USB ports.  The main storage device is a Seagate STAY2000202 2TB Expansion 3.5 inch Hard Drive.
I had this same drive plugged in to the USB port of my previous Linksys router, which was a E4200, and it worked perfectly fine with that one.  So I assumed I would have no problem with the new EA6900!
The drive is working perfectly fine.  If I plug it straight in to my PC, I can see all the files on it.  But plugged in to the EA6900, It will not appear on the Linksys dashboard.  Nor will any thumb drives, yet there is definitely power at the (USB) ports.  I've tried swapping between the two USB ports, but that doesn't seem to work.  The firmware on the drive is up to date (or rather, there is no newer firmware available).
Any ideas?

Try resetting the router. If the router won't recognize any USB drive connected to either USB ports even after a firmware upgrade and a reset, I suggest you contact the store for the warranty information of the device and have it replaced.

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