Early Upgrade to Android SmartPhone

Let me preface this by saying this is a little convoluted, but let's give it a shot.
I am on a FamilyShare plan with one other line. I have the primary line. Unfortunately, the person with the secondary line has a terminal illness and will no longer need their phone. I have been looking to get an Android Smartphone and was just going to wait until my new every 2 was availalbe, but in light of recent circumstances, I was wondering if it would be possible for me to drop the secondary line without an early termination fee and get my new every two early with a new 2 year contract on an Android Smartphone?
Thanks,
Joe

You can generally only discontinue service on a line when the account owner passes away. Since you are only looking to discontinue the line that was used by the terminally ill person, however, you should call Verizon and ask what they can do for you. Verizon may require you to wait until they pass to terminate the line so that you can show them a death certificate. In the meantime, you could split your lines into two individual plans and suspend service on their line. I am terribly sorry that you're in this situation, and don't mean to be at all morbid, but I figure you're here for practical advice.
As to upgrading, cancelling their line and/or moving your line to an individual plan will not move up your upgrade date.

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Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

Early Upgrade

I have been a faithful Verizon Wireless customer for the past 15 years. I have recently received via email an offer to upgrade to a new smartphone. The offer expired on May 15, 2010. We have received the same upgrade notices in the mail and email in March, April and May. To make a long story short, before I upgraded one of my lines, I had to get the "OK" from our CFO to expense the added data plan charge since I was going to be using the phone to receive work emails. That took two weeks and by then the offer expired. I have tried the corporate rep that we have, they told me to use customer service. I called customer service and they told me to go to my local Verizon WIreless store. I went to the store and they told me to contact customer service. When I told them that, they said "we're sorry but there isn't anything we can do for you at the store level"...
Here are my questions: 1. WHO am I supposed to talk to about the early upgrade if nobody wants to talk/help me with the issue? 2.. Does anyone know if there is going to be another "Early Upgrade" offer sent in June?
Please Help...

Sorry, I re-read that and realized my sarcastic knee-jerk response was unwarranted. It's just that sometimes we need to chew things over before deciding that something is right for us. I too am the victim of waiting too long to grab the deal, and I'm more than a little bit perturbed at myself for it is all. No excuse to lash out at someone for making a completely valid point. Though, in my case it's simply a matter of deciding if it's something I will use enough to justify the added expense. I finally talked myself into it and now it's too late. The part I take issue with is that if you're signing a new 2year contract, why in the world can they not go ahead and extend the special price to now? It makes no sense to me really since when it's down to brass tacks the additional monthly charges to our accounts is where the company is going to make the money either way. To me common sense would dictate that it's in their best interests to make it as simple as possible to allow you to upgrade and sign a new contract. That's two more years of usually a minimum of $100/month in their pocket. I understand the point of "special offers" for a limited time is to impart a sense of urgency and induce people to respond and move product. But give me a break, the way Coach describes the basic run-around he's been given at every single avenue he has followed is frustrating to say the least, as I've been through it myself. Honestly with the level of service that has become standard in most companies these days it's no wonder the economy is in the crapper. If Verizon wasn't about the only service that actually works most of the time in my little town, I would most certainly be giving my business to an other company every month on that principle alone. Thanks for listening to me rant for a minute if you made it this far. I must be getting older because so many things my Dad used to go off about now make sense to me. Blah, thanks for listening

Early upgrade (one month) for wacky problematic phone, DENIED

Hello,
I have been a Verizon Wireless customer for SEVENTEEN years.
I purchased the Droid under a different line last February (2010)
around October the on/off button stopped working...
I was keeping it charged for weeks...and sliding it over for it to go on...
but it finally died and there was no way to turn it back on...
Verizon Wireless was nice enough to send me a REfurbished Droid.
This is a DUMB smartphone....if I get a text during a call, it disconnects the call.
A simple phone can handle this, mine can NOT.
I called Verizon in April and they said they'd early upgrade me,
but at that time I didn't know what phone I wanted, whether it be a smartphone or simple, maybe less problematic phone.
Well after dealing with my dumb phone and resisiting from throwing it into a wall from frustration (it has other problems too)
I called Verizon Wireless again .
They went through a 30 minute "typed script and troubleshooting"
then I was told the phone is problematic. well duh...I've been way patient while paying over $200 a month for this fantastic service for WAY too many years!
I was then given an order number, but told it needed to be approved by a manager.
48 hours later I was DENIED.
I feel like an a$$ being a loyal customer.
I was upping my contract 2 years, etc.
and they told me no...... denied. order cancelled.
I am feeling like being loyal is unappreciated.
I didn't think 30 days really mattered for an early upgrade.
I have no luck with Verizon phones either.
last phone I really liked that had no problems was a great light blue and grey phone, no flip,
that I had to give up when they went digital.
Had to be over a decade ago.
Man I miss that WORKING phone...only phone that EVER worked reliably.
thanks for the vent
shopping other networks,
feel like loyal customers do not matter to this company.

Man that would **bleep** me off too... I worked @ Verizon Wireless in their call center for about 3 years & that is not an uncommon issue.
I wish I could give you a solid answer instead of suggestions, but here's how I've seen people get their "early upgrade" approved...
First of all, you've been w/VZW for 17 years?!? With the same account?! I have NEVER seen a supervisor deny a month early upgrade for someone who's had service for 17 years.
- Call back & ask for a supervisor immediatly. Tell the supervisor what's going on & If you are still not happy with the results, escalate it to the supervisors manager.
- If you still have no luck, tell them you want to disconnect. They will actually say "okay let me get you over to a rep. that can close the account" & that person has special deals they can offer you & if it is really only a month or 2 early, they will totally push it though for you.
Good luck!

Why Can't I do an early upgrade @ an outside retailer????

I really need to upgrade my LG env touch. It's not working properly and I really don't like it anymore. I need a smartphone for work purposes and I wouldn't like to pay $200 for a Samsung Fascinate with verizon when I can get it for $50 at Best Buy. However, they can't see the early upgrade. I was so upset when I went to upgrade and they told me that I still wasn't eligible. I contacted Verizon and they told me that I was elibigle and they dont' know why I can't upgrade. I am so confused and upset. Please help.

Actually, that is incorrect. At this point if the vendors aren't able to see the upgrade it is an "early upgrade" meaning you have completed 12 months of the 24 month contract. At this point verizon allows you to upgrade through any of their direct channels (online/phone/store). If you want to upgrade with a vendor like Best Buy you would need to wait until you've completed 20 months, at that point your standard upgrade would be available and you can upgrade anywhere.

Am I eligible for an early upgrade?

I bought a Droid Eris some time last year. It was right before the Droid X came out. I have 9 months left until I can upgrade, so I am wondering if I can upgrade early. Ever since the 2.1 Android OS update, my Eris has been messing up horribly. It freezes up randomly, my alarms go off for no reason at all. When I do want the alarm to ring, sometimes it doesn't. It's getting really frustrating to use, and I'd hate to have to wait 9 more months to get a new one. So, am I eligible for an early upgrade? I know there was an offer for an Early upgrade for a Droid X.

Does one of these apply to you? 1) Primary line on a Family Share plan? 2) On an Individual plan with a calling plan (the Talk or Talk & Text portion of your bill, no features/add-ons included) valued at $49.99 or higher? If so, you are eligible for an Annual Upgrade at exactly 12 months into your contract. You will have to use this upgrade directly with Verizon Wireless, either on this site or over the phone, and you will not be able to use your New Every 2 credit. You may have to pay a $20 processing fee, and you will sign a new 2-year contract.
If you are a secondary line, or on an Individual calling plan valued at less than $49.99, you won't be eligible for an upgrade until month 20 of your 2-year contract. If you are on a Family Plan, and another line is eligible for an upgrade, you can use their upgrade as long as they agree to having their contract extended for 2 years.

Early upgrade for secondary line

I was hoping maybe somebody could shed some light on a few questions I have about the whole "early upgrade" deal
For starters, I am a secondary line on a family share plan with 4 other people. I am the only one who has (and will be getting) a smartphone. Will I be able to upgrade to the Droid X early even if I'm the only person out of 5 who gets a smartphone?
Also, I am listed as an "Account Manager" in the "My Verizon." Will the holder of the primary line need to be at the Verizon store to sign the new contract, or does my "account manager" status make me eligible to sign the new agreement?
Lastly, could the holder of the primary line wait until September (when all of us are actually due for an upgrade) to upgrade his phone and still be able to use his NE2 credit?
Thanks in advance for any help.

Hi. I understand that you have questions regarding upgrading your phone and I can certainly help you from here. In order to check to see if you have an early upgrade available, you can check the primary number on the account to see if it is eligible. Only the primary number gets an early upgrade. You can always order the phone on that number when they are eligible because when you receive the phone, you can activate it on the line you want. You can check to see their upgrade eligibility by going to the "Shop" tab within your account, go to "Wireless" and click on the "Upgrade to new phone" option to check the dates for all of your lines.
If you are registered as an account manager online, you can login your account to order the phone, the account holder does not need to go to the store to sign a contract. If you are classified as an Account Manager, that does make you eligible to upgrade phones on the account.
Yes, if one of your lines are eligible for an upgrade, you do not need to upgrade now. You can wait and still get your discount.
Please let me know if you have any other questions.
Thanks!

Galaxy S6 On Sale March 22, Nexus Vs Note, S6 Edge Is Fastest Android Smartphone

While we all know the date of Samsung’s presentation at MWC, and the expected reveal of the Galaxy S6 and S6 Edge, what’s not been talked about is the street date for the two handsets until now. Break open your piggy bank and come home with a new Galaxy S6.
Android Circuit: Galaxy S6 On Sale March 22, Nexus Vs Note, S6 Edge Is Fastest Android Smartphone - Forbes

the date in the table is an expected available date, it may not be available immediately on that day for a number of reasons. The update may have been delayed pending a window in the manufacturers update schedule or it may be because some manufacturers do progressive rollouts rather than all at once.
Have you tried using the PC software to update the phone as this will usually get around any progressive update schedule.
I removed all updates from the table that had been approved mid July or earlier. The update has definitely been approved and the most recent information I have is that it was not initially released as a push update, however that was corrected. I will follow up again to check if there has been any delay on that front.

Why are some people getting early upgrades offers to 4G devices?

Ive Heard on another websites fourm that some people are geting early upgrades to 4G devices.such as thunderbolt and 4G hotspot. I guess verizon are sending out flyers to certain markets,anybody else hear about this?

androidrookie84 wrote:
Ive Heard on another websites fourm that some people are geting early upgrades to 4G devices.such as thunderbolt and 4G hotspot. I guess verizon are sending out flyers to certain markets,anybody else hear about this?
It's a conspiracy, only those that are Android rookies are not getting them.

DPS and Android Smartphones

Android Smartphones have greatly overtaked iPhone sales, but we are elaving all these Android device holders behind because DPS works only on Android Tabelts. I have been told that DPS would support Android Smartphones at some point.
Is Adoba able to share with us when that will be? It should be in the very near future!
Please advice.
Thanks

Hi Bob, thanks for that as short as great how-to on creating DPS Folios for Android devices (http://blogs.adobe.com/indesigndocs/2012/10/creating-dps-folios-for-android-devices.html).
I was wondering if there were any good news about DPS Android Smartphone support by now or if there will be in early 2014?
Cheers
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Early upgrades?

I've found multiple post and websites talking about Verizon's early upgrade offer to customers without smartphones. Lo and behold, I called about one of these offers and was told that they have no idea what I am referring to. . . so, my husband and I are still ten months from our contract end, and it's $260 to cancel both lines. At this point, it is cheaper to cancel both lines and either re-sign with Verizon or move to ATT (for iPhones) to switch to smartphones.
I am dismayed that the Verizon sales person I spoke to tried to convince me that it was actually cheaper to add two lines for just $9.99 a month -- two extra lines ($19.98) for two years ($19.98 x 24 months) is an extra $480 -- how is that a better deal??? They are just banking on people not doing the math! I am even more dismayed that she continued to try to tell me why MY MATH was wrong.
I used to think very highly of Verizon. . .
Does anyone know whether this early smartphone upgrade is legit? Or how you obtain it?
If not, I'm out -- iPhone here I come!

The Palm Pre Plus / Pixi Plus Early Upgrade Promotion Requirements:
Not currently on a 3G Smartphone
Not currently early or standard upgrade eligible
Line has not activated or upgraded in the past six months

Would like an early upgrade

I know this may be a long shot in the dark, but my Fascinate broke. I have insurance and the deductible for smartphones is $99. I looked through Verizon's site and Best Buy and saw that the Samsung Charge can be purchased for $99 with a new contract. My next upgrade isn't until August 2012. I'd like to have an option to get a 4g phone replacement for the same price (or even more) instead of paying the deductible with the insurance company. I've been a loyal Verizon customer for over 6 years continuously and actually have a family plan with 5 lines (4 lines with data plans). I think it'll be a great service if Verizon allows my upgrade to occur now rather than waiting 9 months, especially since I've been paying Verizon almost $300/month for service total. I don't have a problem renewing my contract now since I honestly have no desire to switch carriers. I'm hoping Verizon grants me this service request.

They will absolutely not move your upgrade date up eight months. The most I've seen is one month, and that is very rare. Also, Verizon does not allow early upgrades to 4g devices or iPhones. If you were to get your upgrade date moves up in the future, you will have to pick from 3g devices or basic phones.

Can i use my iphone 4 warrenty to get a early upgrade to the iphone 5c

I need to know because my iphone 4 is slowing down, the battery dies fast than usual even if im not using it and also my iphone freezes out of no where texts random messages without me writing or sending them. So can someone please help me thank you

No. Apple warranties do not help you get early upgrades on devices. If you think something is wrong with your device then take it to the nearest Genius Bar.

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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Early Upgrade to Android SmartPhone

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