Early Upgrade

I have been a faithful Verizon Wireless customer for the past 15 years. I have recently received via email an offer to upgrade to a new smartphone. The offer expired on May 15, 2010. We have received the same upgrade notices in the mail and email in March, April and May. To make a long story short, before I upgraded one of my lines, I had to get the "OK" from our CFO to expense the added data plan charge since I was going to be using the phone to receive work emails. That took two weeks and by then the offer expired. I have tried the corporate rep that we have, they told me to use customer service. I called customer service and they told me to go to my local Verizon WIreless store. I went to the store and they told me to contact customer service. When I told them that, they said "we're sorry but there isn't anything we can do for you at the store level"...
Here are my questions: 1. WHO am I supposed to talk to about the early upgrade if nobody wants to talk/help me with the issue? 2.. Does anyone know if there is going to be another "Early Upgrade" offer sent in June?
Please Help...

Sorry, I re-read that and realized my sarcastic knee-jerk response was unwarranted. It's just that sometimes we need to chew things over before deciding that something is right for us. I too am the victim of waiting too long to grab the deal, and I'm more than a little bit perturbed at myself for it is all. No excuse to lash out at someone for making a completely valid point. Though, in my case it's simply a matter of deciding if it's something I will use enough to justify the added expense. I finally talked myself into it and now it's too late. The part I take issue with is that if you're signing a new 2year contract, why in the world can they not go ahead and extend the special price to now? It makes no sense to me really since when it's down to brass tacks the additional monthly charges to our accounts is where the company is going to make the money either way. To me common sense would dictate that it's in their best interests to make it as simple as possible to allow you to upgrade and sign a new contract. That's two more years of usually a minimum of $100/month in their pocket. I understand the point of "special offers" for a limited time is to impart a sense of urgency and induce people to respond and move product. But give me a break, the way Coach describes the basic run-around he's been given at every single avenue he has followed is frustrating to say the least, as I've been through it myself. Honestly with the level of service that has become standard in most companies these days it's no wonder the economy is in the crapper. If Verizon wasn't about the only service that actually works most of the time in my little town, I would most certainly be giving my business to an other company every month on that principle alone. Thanks for listening to me rant for a minute if you made it this far. I must be getting older because so many things my Dad used to go off about now make sense to me. Blah, thanks for listening

Similar Messages

Can i use my iphone 4 warrenty to get a early upgrade to the iphone 5c

I need to know because my iphone 4 is slowing down, the battery dies fast than usual even if im not using it and also my iphone freezes out of no where texts random messages without me writing or sending them. So can someone please help me thank you

No. Apple warranties do not help you get early upgrades on devices. If you think something is wrong with your device then take it to the nearest Genius Bar.

When I tried to download the new version of firefox I get an error message that says "you computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment.

When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Early Upgrade Fee

I got switched to Verizon via the Alltel buyout so I'm not really sure how all this works with Verizon. I have a BlackBerry Storm and want to switch to a Droid. I have had my BlackBerry for a year and a few months. I am about 6-8 months away from NET. I heard there is an ealry upgrade fee that I can pay and upgrade at sale price? Is this true??

Hi -
What you are referring to, I think, is the ANNUAL upgrade.
It is only applicable to the primary line on a family share, or an individual line, where the voice/calling plan is $49.99 or higher. (So your data plan does NOT figure in to the cost of the plan).
After fulfilling one year of a 2-year contract, you are able to upgrade at the 2-yr contract pricing. That will extend your contract out for 2 years from the date of upgrade. Since Verizon is letting you upgrade early, (one year into your two year contract) there is a $20 processing fee on top of the cost of the phone. When you do the early upgrade, you forfeit your New Every Two eligibility for two more years.
So, if you are the primary on a family plan, or have an individual plan $49.99 or more (WITHOUT the data plan), then you can upgrade now. If you have had your phone "a year and a few months" then you should be eligible in just a couple of months for your NE2 (if you are primary, or on an individual plan) so that would save you $30 - $50 plus the $20 upgrade fee that will not be charged if you wait. You are eligible 20 months in or 4 months before your contract expires.

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

Phone Issue/Early Upgrade

I just want to say that I am a Very Upset customer! I have spent 1.5 hrs in a Verizon Store with no resolve, and 5 hours on the phone with customer care and still no resolve. I contacted customer care to be told that I would receive a call back that never came (3) times and these were supervisors. My wife and I have 5 phones with Verizon and this treatment is unacceptable. Here is my issue if someone wishes to resolve it.... My wife's phone has been turned in for replacement 4 times and mine 2 times (same phone the Fascinate) which I might add, mine needs to be sent back again. Due to not receiving calls, text messages, emails, turns off, freezes up so you have to pull the battery out 5 times a day, so on and so on. About 3 weeks ago my wife's phone stopped working again so Verizon sent us ANOTHER phone, and it has failed again. Now I do want to add that we have 3 kids that we cant seem to ever get phone calls from when needing something because our phones don't seem to ever work (the kids are 9, 11, and 13) so missing calls from them is unacceptable. This time my wife's replacement phone has heated up so bad that it destroyed the memory card which had photos, messages, downloads that cant be replaced now. I also want to say that every time these phones need to be replaced, it takes 3 to 5 business days for us to receive a new/old phone in the mail, and I have never called Verizon to reimburse me any money for the time I couldn't use my service that I pay for. After fighting with the Verizon store manager (which is useless) he said he couldn't help me more than just getting us another piece of junk replacement, that I would have to contact Verizon customer care for anything else I wanted to pursue. So I did. Now both our upgrades are available in Dec. of this year (so a month and a half away). I contacted customer care and was granted the early upgrade which was great. Here is where I have a BIG problem. I was granted the upgrades for both phones but could not order the phones I wanted. That's right, they want me to pay for the phones, change my data package, renew my contracts for another 2 yrs and not allow me to upgrade to any phone I wanted because it was an early upgrade. ARE you SERIOUS!!!! Why would I do that? You act like your doing me a favor by giving me the early upgrade. How about satisfying your customer. I'm not asking for money off my bill or reimbursing me for time I couldn't use my service because the piece of junk phones you gave us don't work, and every time you give us a remanufactured one to replace it doesn't work either. I am simply asking for an upgrade which I will gladly pay for to the phone I choose. Whether its a Galaxy S III or IPHONE 5. Now I can understand if I was asking Verison to GIVE me free IPHONE 5s for my troubles. So here it is, after all these calls and no return calls and my time spent while still paying and living up to my end of our contract. I asked for: upgrade my contracts for another 2yrs, update my data packages to the new packages, grant me early upgrade to 2 IPHONE 5s which I will pay for but waive the $30 upgrade fees for all my headaches and troubles. NO NO NO they wont do it. So they would rather loose me as a customer then to let me pay. As a business man, this makes no sense to me. I don't think I am asking to much. It seems to me the one that has lost out is me. Phones not working for more than 5 weeks and still paid my bill, not receiving emergency calls from my kids and wife because phone wouldn't work, Emails coming to me 2 to 3 days later, and also important text messages. This is not the way to treat loyal customers. I hope that someone reads this in the Corporate office and says WTH and does something to assist me. But the track record so far is, Verizon doesn't care about its customers..... EVEN THE ONES WHO WANT TO PAY AND DO PAY!!! The nice thing is, the Attorney Generals office is right down the hall from me, and if I don't receive a phone call soon I will be going to make my complaint and also contact the BBB.

Bowtaz wrote:
Yes I did sign the contract, and again not trying to get anything for free. Not looking to just spend $200 on another phone either that may or may not work. But if you are willing to give me the early upgrade because of the issues, why wouldn't you give the option for purchase on ALL phones. Because Apple will not allow them. If you are so sure it is Verizon, try at an Apple store. THEY are the manufacturer and can sell THEIR products for whatever price THEY choose. See if THEY will allow you to get one at the subsidized price.
I can get the IPHONE 4S but not the 5.... WHY? Because the 5 is new. Not a good answer. I'm not calling Verizon up and saying, hey I don't like my phone please let me out of my contract so I can get a different phone. NO... I have a issue with the phones not working. A history that started within the first 3 months of having the phones. Again, that is Apple, not Verizon.
I am willing to pay for the phones and I'm sorry but to me a phone is not worth $600-$700 so I would never buy the phone at that price. Well, then you will have to wait if you will settle for nothing less than an iPhone 5.
See you seem to be missing the point here, Verizon is AUTHERIZING the early upgrade because of a repeated issue. But in order for me to get it I need to sign another contract, update my data, pay a upgrade fee.... See the pattern.... ME ME ME.... There not letting me out of a contract, they are getting me to sign another for 2 more years plus the other 4 phones I have with them. All I want is to be able to purchase the upgrade phone that I choose. In December I would be able to buy the IPHONE 5 without question.... 7 weeks from now.... Thats it... Not 15 months or 12 months or even 6 months.... 1 month. They ARE letting you out of a contract. The fact you are signing ANOTHER contract does not negate this fact. Actually, that is closer to 2 months than 1 month, and if you will settle for nothing less than an iPhone 5, that is how long you will be waiting.
Again not looking for free just whats right.... If your willing to help a customer, dont put stipulations on it. Specialy when they are willing to pay.

How to get my early upgrade?

I currently own a samsung intensity that i HATE. I am 13 months into my 2 year contract and I am the second line on a 3 line account. I am looking to buy a Droid X and add on a data plan but I have no idea how to get the early upgrade. I have heard about it but I am not sure how to sue it. when I check online it doesn't give me the option to upgrade. Would I have to become the primary line? If so what would this require (as in any fees)? If not could they just let me use their early upgrade (how would that be arranged)? And finally, can this onl be done online or can I do it in stores? Sorry for having so amny questions.

The standard annual upgrade is only available on phone lines that have a price plan cost of $49.99 or higher, and this is only for the next 10 days or so... seeing as you have to have been on that plan for 3 months (and be one year into your contract) I'm not sure if you would be able to get it if you changed over now (and by that I mean I don't know if you would be able to use it 3 months from now), or if they would just say that since you havn't been on it for 3 months at this point that you don't get it. Long story short... the only chance you have of using a standard policy early upgrade on your line would be to get the primary line status changed over to your line, but I really can't promise that would work. If you want an upgrade without doing that you will need to ask for a supervisor approval upgrade.

Re: Early upgrade?

Verizon can do whatever they want to. They CHOOSE not to. My brother has received multiple early upgrades...one recently for his dauther 30 days before her actual upgrade date. When I called they stubbornly stick to their "no early upgrades policy". I would be fine if it were a consistently carried out policy, but apparently there are managers who are willing to give early upgrades and those who aren't.
I'm a grown, working mad who has been with Verizon for at least 8 years yet I can't get what they have been willing to give a 12 year old girl? The policy should read "If we feel like it, we will give you an early upgrade...if not then you're sh-t out of luck".

Not sure if you realize this, but you are responding to a post from over a year ago.
However, you have no idea what kind of restrictions Apple has in the contract to manufacture/sell phones for Verizon and whether or not they are allowed to upgrade earlier than indicated in the customer agreement for Apple devices. Apple, being the control freaks they are with their products, quite likely have Verizon's hands tied.

I took advantage of the early upgrade to the 5c on 8/18 I believe over the phone. Not sure what I did Right but dont have issues.... Why?

I have been reading many FAQS recent ly about this same promotion regarding the upgrade to the iphone 5c 32g and it appears so many of you have been having countless issues with it.... I feel horrible for everyone who has been dealing with this headache. Makes me wonder what i did right because i have had no problems at all, Simply called Verizon over the phone and the rep was super nice and patience and very helpful. All i had to do was call in the next day in the very early AM so they could stop the wrong phone i origanlly ordered before it wasshipped( which was thru The Edge Program) and they stopped it in time luckily before it was shipped and than the same rep canceled out the Edge option and redid everything under the new early upgrade option instead for the 5c 32 gig blue and i got it two days later with no cost whatsoever other than activation fee of 30 bucks billed to next billing cycle. Got phone and all is good from the looks. Honestly no idea what i did that worked for me but it worked. Maybe i just caught the promotion before it was immeaditatly taken off website.

Hi there,
I've just joined google for my email and like you wanted to sync my contacts and calendar.
I had a couple of problems but have ironed them out below.
First....Google have a 'google sync' program that is advertised as syncing both your contacts and calendar. This has not worked for me. I can sync my calendar no problem at all, but it hasn't worked for my contacts. On looking across the google firums I am by no means alone and indeed google employees who post there have acknowledged the problem too,
So how to get round it and sync your calendar and contacts?
For calendar go to this link
http://www.google.com/mobile/products/sync.html#p=nokia_smart
Follow the instructions and tell the Mail for Exchange program NOT to sync your contacts. Like I said, although it's supposed to I couldn't get it to work despite a reformat of the device twice! A google employee on the forums even went out and bought the 5800 and tried to get it to work as he has noted that people are having problems. Hopefully it'll be addressed in the future.
For syncing your contacts, go to this page
http://www.google.com/support/mobile/bin/answer.py?answer=98230&topic=15015
All the details for contacts sync are laid out for the pages of setup you have for a S60 3rd edition device. If, like me you have a S60 5th edition device, the details are all there but are requested in a different order. Have a good scan of the pages and you WILL find all the info you need.
Both methods work great for me and I'm delighted.
Hope this maybe helps
If my post has helped you in anyway, please press the 'kudos' button.
Thanks

Talk to someone about Early Upgrade or switch?

Hi all
I'm wanting to get some feedback before we look into this further. For some background, my husband and I have already recently had problems with Verizon making what should have been a simple trade-in for credit a complete nightmare. Verizon didn't even resolve it in the end - it was up to us to figure out the solution and hunt down all the right information when a Verizon employee should have been able to advise us on it in five minutes. We also got different answers from the online chat, calling customer service, and each of the two corporate stores in our area gave different information as well.
I'm heading overseas for 3-4 weeks in late July, and my line is eligible for upgrade in August. I would like to look into upgrading BEFORE my trip as I will need to use the phone for business (and staying in contact with my husband) while over there, and the phone I am currently using is sluggish and unresponsive much of the time.
Bearing the trouble we've had with Verizon in the past, does anyone think it is worth contacting someone to find out if an early upgrade would be possible (and if so and you've had experience with this, any suggestions for who to contact would be great), or should we just look into moving carriers once our contracts are up?
(We have looked into the Edge program and unfortunately it would not work for us.)

I'm sorry to learn that you have had some bad experiencing with our customer service and chat representatives and had different answers to your questions anatidae! I would like the opportunity to provide straight and correct answers to your questions and concerns. I see that you are traveling in July and your upgrade is in August. I also see that the Edge Upgrade program http://vz.to/1dG4Hpu is not something that you want to explore. While we do not have early upgrades available, I'd love the opportunity to provide troubleshooting options to improve your phone's performance. What is your phone model and software version? I'll provide steps to make your phone more responsive and faster.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

I was promised an early upgrade and didn't get it

One of the 4 lines on my account is 2 months from upgrade and i called 2 days ago because its not working right. The rep I spoke to tried to troubleshoot but it didn't work, she than offered me devices to upgrade that i didn't want. She got a supervisor who authorized her to move my upgrade date to the date we spoke. I went online today to do my upgrade and it wasn't there. I called and got someone else who said there are no notes or anything. she offered me a free 5c with a 2 year upgrade, Still don't want that, I was on the phone for over an hour and got no where. Do I have anymore options before I move my 4 lines to t-mobile? They are going to cover my cancellation fees. I think its time to change because I don't like being promised something and it's not delivered on. I've been with verizon wireless for about 8 years and I can't believe they are giving me such a problem for a 2 month early upgrade. They have done it so many times in the past before.

what is past is in the past.
Verizon as a rule will not allow an early upgrade. It is just then way it is.
What will happen is you will be told it will happen with this person approval and that persons approval and it will not appear, you will call and then they will say it is being investigated or they will send a priority request to a manager to have it done yada, yada, yada.
Then you will be told it was not approved. By that time you WILL be eligable for a new upgrade device. See how that works.
Good luck at T-Mobile you will pay full price for all devices on all lines and a $10 sim charge each line and $38 in activation fees so come to them with some CASH

Early Upgrade to pre-order iPhone 6

I have been a customer of Verizon for now well over 15 years. I have an iPhone 5 that I would like to trade-in for the new iPhone 6. But the only problem is that my contract doesn't end until November. I want to know if I can somehow get an early upgrade. My phone really has been acting up, the power button just stopped functioning and the volume down button stopped functioning as well. To charge the device I have to play around with the cable. I really need a new phone, and I don't want to pay the full retail price, as I want to do the trade-in for the iPhone 6, but my contract isn't allowing me. Help please

Hi johnotalvaro,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

Early upgrade finger pointing: Apple and Verizon

I think I understand the Apple side if they don't want people buying their product at a discount, then upgrading to the next product at a discount. Our issue is that we have a contract with Verizon for a feature phone, we need a smart phone due to a new job, and we're a month away from the updgrade date (I know, just wait, but we've been dealing with the work situation since last February). This would be our first iphone, and we want the 4s not the 5. Verizon says they'll upgrade to any other smart phone, just not the iphone...This is frustrating - Apple staff blames Verizon, Verizon blames Apple. Anyone been successful in an early upgrade to an Apple product with Verizon? thanks.

same here about to get lawyer involved, got on family manage i have sons phone off during certain hours, also on our wife, look at his usage next day and its in middle of night and my own phone has data usage too when i know i was not using. was told smart phones do this and turn off data when on wifi, when i do that i dont get text or other messages needed, what is verizon going to do to fix this. it was never disclosed when got the 5c or any smart phone that had to turn off data on wifi, i though it did automatically, has anyone got help on this is veizon fixing ...if not guess cost me more with lawyer to get out of contract but if going to be charged every month for data we never used then be worth it for verizon to fix this.

Early Upgrade--iPhone

So here is my situation: I contacted Verizon via phone after seeing that I was due for the early upgrade (actual upgrade for NE2 not until December). I told the CSR that I wanted to get an iPhone, and all was well, until he told me that I could only upgrade my primary line because my wifes secondary line was not eligible for this same upgrade. I was naturally frustrated, because I feel like it should be all or nothing--if you are offering me an early upgrade, let me do all my phones. In the end they still win, as they would have me locked up for 2 more years at my current rate (family share both with unlim. data). So i tried to get the guy to do it, but to no avail. I kept getting different answers from him, ranging from 'Verizon has a strict agreement with Apple that they cant do it for the secondary line until they are eligible', to him trying to tell me that they couldnt do it because of the level of stock being low for the iPhone. I would much rather upgrade my phones at the same time, so as to have on less thing to add to the calendar later on. So I am wondering if anyone else has been in a similar situation, and if so, if the issue seems to be over the fact that they cant do the early upgrade, or they cant do it for an iPhone. Were you able to get them to cave??

niclic06 wrote:
So here is my situation: I contacted Verizon via phone after seeing that I was due for the early upgrade (actual upgrade for NE2 not until December). I told the CSR that I wanted to get an iPhone, and all was well, until he told me that I could only upgrade my primary line because my wifes secondary line was not eligible for this same upgrade. I was naturally frustrated, because I feel like it should be all or nothing--if you are offering me an early upgrade, let me do all my phones. In the end they still win, as they would have me locked up for 2 more years at my current rate (family share both with unlim. data). So i tried to get the guy to do it, but to no avail. I kept getting different answers from him, ranging from 'Verizon has a strict agreement with Apple that they cant do it for the secondary line until they are eligible', to him trying to tell me that they couldnt do it because of the level of stock being low for the iPhone. I would much rather upgrade my phones at the same time, so as to have on less thing to add to the calendar later on. So I am wondering if anyone else has been in a similar situation, and if so, if the issue seems to be over the fact that they cant do the early upgrade, or they cant do it for an iPhone. Were you able to get them to cave??
What you get from the reps are handed down from their supervisors and their sup's sups. They do not cave because the consequences involve the rejection of the order, calling the customer back to inform them that they will not receive their phone, and coaching (synonymous with "warning") to ensure it does not happen again, which is either as pleasant or unpleasant as their individual supervisors are. Beyond this, if they were forced to cave in to every demand that the select customer base has to let their lines upgrade before their upgrade date, the company would begin losing money at a mad rate. The win is not really with the company, but with the customer if this was allowed. You are getting another massive discount on the price of the phone, whereas they are losing money in the big picture when you fail to abide by the two-year agreement you signed up for.

Early upgrade (one month) for wacky problematic phone, DENIED

Hello,
I have been a Verizon Wireless customer for SEVENTEEN years.
I purchased the Droid under a different line last February (2010)
around October the on/off button stopped working...
I was keeping it charged for weeks...and sliding it over for it to go on...
but it finally died and there was no way to turn it back on...
Verizon Wireless was nice enough to send me a REfurbished Droid.
This is a DUMB smartphone....if I get a text during a call, it disconnects the call.
A simple phone can handle this, mine can NOT.
I called Verizon in April and they said they'd early upgrade me,
but at that time I didn't know what phone I wanted, whether it be a smartphone or simple, maybe less problematic phone.
Well after dealing with my dumb phone and resisiting from throwing it into a wall from frustration (it has other problems too)
I called Verizon Wireless again .
They went through a 30 minute "typed script and troubleshooting"
then I was told the phone is problematic. well duh...I've been way patient while paying over $200 a month for this fantastic service for WAY too many years!
I was then given an order number, but told it needed to be approved by a manager.
48 hours later I was DENIED.
I feel like an a$$ being a loyal customer.
I was upping my contract 2 years, etc.
and they told me no...... denied. order cancelled.
I am feeling like being loyal is unappreciated.
I didn't think 30 days really mattered for an early upgrade.
I have no luck with Verizon phones either.
last phone I really liked that had no problems was a great light blue and grey phone, no flip,
that I had to give up when they went digital.
Had to be over a decade ago.
Man I miss that WORKING phone...only phone that EVER worked reliably.
thanks for the vent
shopping other networks,
feel like loyal customers do not matter to this company.

Man that would **bleep** me off too... I worked @ Verizon Wireless in their call center for about 3 years & that is not an uncommon issue.
I wish I could give you a solid answer instead of suggestions, but here's how I've seen people get their "early upgrade" approved...
First of all, you've been w/VZW for 17 years?!? With the same account?! I have NEVER seen a supervisor deny a month early upgrade for someone who's had service for 17 years.
- Call back & ask for a supervisor immediatly. Tell the supervisor what's going on & If you are still not happy with the results, escalate it to the supervisors manager.
- If you still have no luck, tell them you want to disconnect. They will actually say "okay let me get you over to a rep. that can close the account" & that person has special deals they can offer you & if it is really only a month or 2 early, they will totally push it though for you.
Good luck!

Early Upgrade

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