Earlywatch Alert with No Ratings

Hi All,
I had configured one of my XI system to my Solamn for EW Alerts. It was working fine and giving me the reports every week for the last 3 months. But last week onwards, I am not getting the report. When I checked in DSWP Solutions Overview, I could find the Report is in Gray Rated (No Ratings). I tried to open the report (Standard Report) But only the first page is available; that also with incomplete data.
I have crosschecked the following Configs and found all are perfect:
1. SMSY Entries (Product Ssytem and Logical component)
2. RFCs to the Satellite Systems and Vice versa
3. Solution definitions in DSWP
I tried to generate the report manually and my observations are:
1. /BDL/TASK_PROCESSOR job is running for approx 5 minutes (I guess the data is gathered by this job in the satellite system)
2. SM:EXEC SERVICES Job in Solman is running only for 25 - 30 Seconds (Finishing successfully; No errors reported)
From point 2, i guess the job is getting finished before the complete data transfer from satellite to central system happens and hence an incomplete EW alert.
Have anybody faced this issue before or can anybody give your valuable inputs on solving this issue? Looking forward for your help..
Thanks.
Regards,
Renju Aravind.

Hello,
A grey rated EWA has a Grey diamond Icon. If it has a grey diamond Icon then there is a T/S Note
and depending on if there is a Java Stack or an ABAP stack different checks/actions are required.
Please refer to SAP Note 762696 - Grey Rating for EarlyWatch Alert.
There is also a blank page icon, which is "Not Rated" and there are two notes for that depending on your Release/SP level
1415702 or 1496931
What a grey rating indicates is some important information was not available and due to this a useful EWA report cannot be
generated. So you get the grey rating. Hopefully yhr resources above should help.
Rgeards,
Paul

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