Ebook removed from sale, with no idea why

Hey Everyone,
I'm having an issue with one of my ebooks with iTunes Connect. I have 3 books up on iTunes Connect. 2 up for sale, and the first one with a "removed from sale" status. I contacted iTunes Connect Support, but to no avail, they did not respond to either one of my attempts. I checked EVERYTHING, including the thumbnail image (827x1280 is the resolution). I read the entire iTunes Connect Publishers Guide and followed it exactly. I have no idea what to change (major flaw in Apple's developer system, if you ask me). I tried resubmitting my book and that did not work either.
So I am stuck with this problem. It has been at least six weeks. Any suggestions would be great. Thanks.
Andy.

NCBP Tech 2 wrote:
I see your point.
Just seems like more a of gamble than a real answer. $99 is not something that I am willing to gamble with, being that I am only selling this ebook for $4.99. It may be a good last resort option though. Thanks for the assistance.
Does anyone else have any suggestions?
I have one. Just tried it today. Open ITunes Producer 2.3. Go to Help>Feedback  An email to [email protected] will be generated. Try that as your avenue to find a resolution. Like you, I am on my third or forth attempt to resubmit my package to clear the dreaded RED DOT. Not having much luck. Apple won't talk to me either.

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