Elements Organizer unable to sign into Mobile Albums
I am using the trial version of Photoshop Elements 12 that I just downloaded and installed. I'm trying to sign into Elements Mobile Albums- I put in my adobe ID and password and click "sign in" but nothing happens- the login spinner runs but no error message comes up and it doesn't log in.
I first tried this last night when I had never used Revel; since then I've setup and added pictures to my Revel account (there are a few hundred now). I can access them fine via the web, iPhone, or Mac app. I have nothing in the Organizer except some system mp3s that it found.
If I put in the wrong password, it gives me an error, so it's not entirely broken. I tried the "trouble signing in" link and reset my password, but no change.
I'm running on OSX Mavericks; I've not tried any other platforms.
Please checkout the following two KB articles from adobe :
http://helpx.adobe.com/elements-organizer/kb/invalid-characters-password.html
http://helpx.adobe.com/elements-organizer/kb/troubleshoot-revel-related-issues.html#Issue: %20Can%27t%20sign%20in%20to%20Adobe%20Revel%20from%20Elements%2012%20Organizer
Let me kow if these help.
~Vaishali
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I am unable to sign into my account through Adobe Elements 12. I can sign in on Adobe's website, and through Revel online, and through my smartphone, however when I try to sign in through Adobe Elements 12 directly, the hourglass never stops turning, and turning.
Hi,
Have you tried working through this document - it does apply to Elements as well.
Sign in, activation, or connection errors | CS5.5 and later
If you still have problems you may need to contact the Adobe activation team - see the "Still need help?" link at the end of the document.
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