Elimination of a contract on a family plan

My Dad was on my family plan and he recently died. Can I cancel his contract without penalty even though his contract is not expired?

Maybe.
Technically, Verzion only promises to cancel the account if the deceased person is the account owner. That said, if you explain the situation calmly and work with the rep, they may be willing to make an exception. I'd call in with his death certificate, and if you can, some sort of proof that he was using the number. Maybe a bill for another service with his name and the number listed on it?
I'm sorry for your loss, hopefully you can find a rep willing to work with you.

Similar Messages

Is it possible to switch the contract on a family plan line to another line?

Hi,
Sorry for the rough title. I'm on a family plan with four lines, and still have a contract lasting until october. However, two other lines on my family plan are on a month-to-month plan (contracts expired, still using the same phones after 4 years). I'm trying to switch to another carrier due to lack of financial resources, one that starts with a "T" to be exact. So I was wondering if it was possible to move what's left of my contract to a number which is planning to stay on the plan, so I can keep my number when I switch? Keeping my number isn't a must, but I'd definitely appreciate it. If anyone knows about this, I'd be extremely grateful to find out. Thanks
-Alex

Hi alex_riordan.
I can certainly understand the need to save money, but we don't want to see you go anywhere for that to happen. It's true that each line has it's own individual contract and that contract cannot be switched to a different line of service. Have you had an opportunity to check out our Wireless Account Analysis http://bit.ly/vnLjqO to see if there's a way for you and your family to save money by staying with our great coverage? Many are finding the new plans can really save, especially with 4 lines on your account. You can also visit www.vzw.com/discount to see if your employer offers one of our great employee discounts. We would love for you and your family to stay with us after all these fantastic years together.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Drop an "out of contract" line from family plan, but keep the number

I have a family plan with 4 numbers. One of the numbers (let's call it line#1) is out of contract, so I can drop it without penalty. However, this is my daughter's number and I really don't want it to change. Another of the numbers (line#2) is still under contract, but it is a phone number I don't need any more. Verizon will not let me "swap" these numbers and keep line#1 while dropping line#2 -- unless I pay the termination fee on line#2. So, I'm wondering if this will work:
1. Port line#1 TO Google Voice (paying $20 to do so). This will cancel the Verizon contract for line#1.
2. Activate my daughter's phone with line#2, and configure GV to forward calls/texts from line#1 to line#2.
3. Wait a few days for things to stabilize.
4. Port line#1 FROM Google Voice back TO Verizon, replacing the line#2 phone number.
At the end of this process, I will have effectively dropped the Verizon contract for line #1, have line#1 take over the contract formerly owned by line#2, and removed line#2 from my Verizon account. This is exactly what I explained to 3 different Verizon people, both over the phone and in a store -- and they claim that they can't do it because "the phone number is tied to the contract". They won't let me "swap" or "port" a number within my account, but they will let me replace the phone number on a currently active contract with an external number that gets ported in to Verizon. So, I need to port line#1 OUT of Verizon (paying Google $20 to do this) and then turn around and port it back IN to Verizon, replacing the line#2 phone number I no longer need. I don't see a reason why this will not work, unless Verizon has some self-serving rule about not porting in a number that was recently ported out. (Is there a "waiting period" involved here?) It's idiotic to me that Verizon would rather have me give $20 to Google to port a number out and back in rather than allow me to swap phone numbers on my Verizon account.
Any thoughts?

Thanks, 21stNow and Brian68.
Understood. I use Google Voice as my primary number now, but my daughter would prefer not to mess with it. She wants HER number (line#1) to show up on outgoing calls/texts using the native dialer/messaging apps. She has an iPhone, and I'm an Android guy, so I don't know how well GV integrates with the iPhone's native dialer/messaging apps. (On my Android, my GV number shows up on outgoing calls from the native dialer by choosing to "Use Google Voice to make all calls" in the GV app. I suspect this would be the same on the iPhone. However, texts sent using the native messaging app (not GV) come from my actual cell number -- even if I change the "Callback" number to my GV number.) I suppose I could train her to use GV for messaging, but GV does not handle MMS or group texts -- it just ignores them! I don't care about this, but my 20 year old daughter does!
Regarding being unable to port the number back into Verizon, is this a restriction because it is a former Verizon number? As I understand it, I can log into MyVerizon and choose to "Change Mobile Number" on one of my active contracted lines. There is an option to port in a number to replace the number currently on that line. Other threads suggest that porting from Google Voice works the same as a landline port. Has anyone tried this and had success/failure?

They eliminated our friends and family plan half-way through the contract without even telling me!!!

Whatever you do get it in writing, and even then, don't believe it! We switched to a 700 minute plan over a year ago and were told it included 10 friends and family numbers. My Verizon two months ago showed us over our minutes so I went in and updated our friends and family numbers to fix the problem. Last month everything was fine. This month it showed us over our minutes again but when I went in it said we weren't on the friends and family plan! I went to the store to figure out what was going on and they said we were never supposed to be on the friends and family plan. We have been on it for over a year now which can easily be seen in our records and it was sold to us that way. That's what we agreed to pay for. Their solution? Take care of overage fees for this month and give us 5 friends and family numbers for the remainder of the contract and that's after arguing for an hour. I'm disgusted with the dishonesty and Verizon will be losing our business when our contracts are up. To add insult to injury when I started discussing the problem with the clerk, she stopped me half way holding up her finger and went to sell something to a customer that had come in three minutes after me. She actually rang him up before finishing dealing with me to get her commission!!!!! RIDICULOUS!!!!! I'm done with this crappy company. We pay out the nose and regardless of how good the network may be, it's just not worth it. They tried to make it sound like they were doing us some grand favor by offering to upgrading us to a 1400 min per month plan at full price so we could get friends and family back! No thank you!!! We already had it!!!! Absolutely unethical. Now to add icing to the cake, I read that they are doing away with the unlimited wireless broadband plan that I was grandfathered in on. Yep, we are SO gone. What a dishonest way to run a company!!!!!!!! Buyer beware!!!!

And just to note, they have slowed down our internet speeds to the point of making them nearly impossible to use so just one more reason to be gone. Oh and did I mention that unless you have a data plan on your phone, to upgrade your phone is actually a downgrade this year??? The phones they are offering for talk and text customers are ridiculous! I went through the joy of trying to upgrade my phone and used my verizon a few months back. While in the process I clicked "only show options that are compatible with my current plan" to save time. I spent hours going through the phones and picked out a great one. When I went to check out it said that phone was not compatible with my current plan. Seriously???? I called and they said no smart phones were compatible. Great! But your website needs fixed and you just wasted hours of my life!!! Went back to look at the other phones that were offered that weren't smart phones and they were AWFUL! I really do hope a LARGE number of customers leave Verizon to show them that consumers won't put up with this kind of treatment!!

How many iphones I can buy the contract price by using family plan?

The apple.com only allows me to buy one iphone.
if I choose a sprint family plan, can I buy more than one iphone by contract price?
Can I buy them on apple.com or I need to go to a sprint retail?

I believe Apple's limit is 2 phones per purchase, at least during the first few weeks of a release. That's not to say you could not do 2 purchases of 2 phones.
How many lines to do you have elligible for upgrade?

Three line family plan. How do I cancel the line that's about to complete its two-year contract?

My phone is the primary line for a three-line family plan I share with my wife and brother. My two years is up this month, my wife's two years is up next month, and my brother's is up the month after that. As each contract expires, we want to cancel the family plan and switch over to month-to-month plans. One caveat: I'm abroad right now, so I simply want my service to lapse completely until I return in six months, and I'll worry about my phone then. How do I cancel my line when my contract expires this month? How do I switch my wife and brother's accounts over to month-to-month as their contracts expire?

Hi, I was just looking into similar circumstances but I want to keep my daughter's line and only suspend mine. My question is that if I suspend my phone can I still upgrade my daughter's line? I was laid off and if I don't find another job then I want to cancel my phone but keep her phone active. Her last phone the screen shattered so I want to renew her contract to get a new phone. I am thinking of going thru the edge plan since it seems the price with the discount works out to be the same if I go that way instead of paying the full discounted price outright. Can I upgrade her phone without renewing the contract on my phone?
Thank you so much!!

Can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

can I change my family plan to the month to month plan prior to my contract end date and still use the same phone without an etf

Great question dreyfusdad !
I understand it’s always good to be aware of the changes once your contract is completed and I’m happy to help you. You can log into My Verizon to view the contract end date. Tikibar1, thank you for pointing in the right direction; it will automatically continue to bill you as usual, but it will be on a month to month basis. It will keep you on a post paid account; however, if you wanted to transfer to a Prepaid account the process may be different. We’d love the opportunity to review your account for the best plan for you. Please let us know if we can help you with that.
AdaS_VZW
Follow us on Twitter at @VZWSupport

No-contract family plan?

We've had a family share plan for about 8 years now. In a few months our latest contract will come to an end. We're interested in switching to a no-phone-subsidy-no-contract family plan. Does verizon offer such a thing? I've heard that one can forego phone discounts and upgrades in exchange for a cheaper monthly price but I can't find any information about it.

Once your contracts end, you will just stay with your same plan on a month-to-month basis.
Depending on your usage, you could possibly switch your phones to a pre-paid plan. You would have to check if your current phones are compatible with these plans, though. Depending on your phones and if your minute usage is low enough, you could have a considerable savings.
With basic phones, you have a chance of a cost savings, but with smartphones for some reason Verizon thinks you should pay MORE than if you were on a regular plan. I don't really understand this, as I thought the prepaid plans were supposed to be an avenue to CUT costs!!! As far as I can tell, there are NO family plans on pre-paid.

Switching over to Verizon family plan with iPhone 4S?

I'm switiching from T-mobile to Verizon for the iPhone. Now the rest of my family would like to switch over as well but only one of them wants the iPhone 4S with me. When I went through a mock purchase with the regular iPhone 4. apple.com told me I had to visit a store to set up my family plan and would not let me pre order anything unless I was starting anew verizon contract by myself without a family plan. Is ther a way around this and if not, what's next? Will the iPhone be available at a Verizon store so my family and I can set up all our phones at once? Or do My brother and I need to go to an apple store to get our iPhones and set up the plan, but from there where and when would the rest of my family get their phones? Can anyone shed any light on this or offer any insight? I'm new to the chaos of trying to get an iPhone, especially when switching carriers. Thanks.

I'm new to the chaos of trying to get an iPhone, especially when switching carriers.
IMO, your best bet is to go to a VZW store and work it all out there. They can switch you over and get you the phones you want right there in the store.

Questions on porting family plan lines and a prorated final bill?

Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract?
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process.
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled? Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!

michae2414 wrote:
Hey there! I've done some searches on the board before posting and encountered tidbits of information I found useful, but I couldn't get all of my lingering questions answered from older posts so here's my situation:
My number is the primary number on a family plan (3 lines, mine included) with Verizon, and I'm considering porting it along with the two other lines elsewhere. All three lines are no longer in a contract and are month-to-month (the 2-year agreements ended many months ago and none of the lines have been upgraded or anything since then). I'm planning to move them all to separate prepaid services through another carrier.
I'm doing my best to gather enough information about how to go about moving all three of these family plan lines with the least amount of hassle , so I've got some questions I hope I can get answered. Thanks for any assistance!
This is my understanding:
-I'll need to contact my new carrier to have a given number ported, correct? And that line will be subsequently cancelled on Verizon's end, with no ETFs since none of the lines are tied to a contract? All correct - the port happens via the NEW carrier.
-Should I port the second and third lines first and not port the primary number (mine) first, so asto not cancel all the lines of service before they're ported? I'm okay porting one number at a time AKA separately instead of all at once if that simplifies the transfer process. You can do it this way - but based on your next question, you wouldn't want to do it this way. You can't do both!!
-When the porting process takes place and my Verizon service is cancelled, does Verizon prorate the remaining days on my billing period from the date it's cancelled, or do they still bill up to the end of the cycle? You have already paid for the current month's service - you are billed in advance for the coming month. What WILL be billed is any texting, roaming calls, data charges, etc, that have occurred during the month that were NOT billed in advance. I hear it's better to wait until the end of my billing cycle (which for me is the 9th of every month) to initiate the transfer(s) so that I don't have any billing issues, but moving all three numbers on one day (even separately) sounds kinda daunting. But YOU don't have to do anything - your new carrier will deal with it, and it seems to me it would be better to end the service on all three at one time, since it is one account. You can ask your new carrier what they recommend. There should be no issues with porting all three lines at once.
-Do the phones I currently have under Verizon simply "disconnect" or deactivate once service is cancelled?Yes - once the number is ported to the new carrier, the phones will no longer work until they are activated with another number. Will they no longer be associated with my family plan lines and therefore be free to be resold or handed off to other family members who are using Verizon? This is correct, and another reason for doing the port at the end of a billing cycle. Issues have come up with transfers done mid cycle - and because the account had been billed and paid for the full month's service, the phone's ESN was not released until the end of the billing cycle. I notice many phones on eBay/Craigslist list a "cleared ESN" as a requirement for someone to activate a used phone on Verizon and wanted to know what that was about.
Thanks for any help on these concerns!
It may take several days for the numbers to fully port over and have all services working correctly, and for the old phones to be fully "released" from your account to be used on another Verizon account. I would wait a week or so after the port, then call CS and check the ESN status of the old phones to see if they are "clear".
Hope this answers most of your questions. Post back if you need further clarification.

How can I change a contract from one family line to another?

I have a 5 line family plan. I lost my job months ago and have to cut expenses. I want to keep a phone number that is no longer under contract and shut off one that is still under contract. Can I switch the contract to the other phone number?

Sue, Verizon won't let you do what you want you, PERIOD. Verizon won't change contract dates.
HOWEVER, there is an EASY way to accomplish what you want to do. Since the number you want to keep is free of contract, you can port-out the number temporarily without ETF, and a few days after the port-out, you can port-in the number to replace the number that has the contract. End result: Exactly what you want to do.
Go to Sears/ Walmart / Best Buy and buy a cheap $5 / $10 Tracfone. Activate the Tracfone and port-in your number (one without contract) from Verizon on the Tracfone service. Once the porting is done, your number will work on the Tracfone. Wait a few days. Then initiate a port-in YOUR number on one of the existing verizon lines. There are no charge to port in or out.

My experience, frustrated and next step is cancelling our family plan

This is my experience, as frustrated as it makes me, I wanted to post so others don't have to endure this...
I have been a customer of Verizon for a long time (had the same number since 1993 and Verizon for a big part of that time). We have had a family plan for our boys, my wife and I with I phones, air cards, I-pads you name it. I had a single air card on a different account for using at work and never used it, so when my wife and I visited a store to upgrade her phone, I decided to cancel the card.
This was in January 2012 and when I asked at the counter what I needed to do to close it. I was told that I owed a couple of months and there was a couple of months more on the contract and I said "ok whatever is left". They charged me and said, ok sir, it is all taken care of. I paid $176 that day and have the receipt.
Fast forward to March. They send me a bill for $75, to which I respond by calling and talking with Customer Service. They say, well let us call the store to verify. Then they call me back the next day and say Well the store verifies so we will remove this from your account.
Fast forward to May and I get another Bill --- so repeat the process and call the customer service dept. We talk, and then supervisors for what was probably hours. Result was "we are so sorry sir, we will credit your account right away".
Another Fast Forward to June. I get a bill for $140 (late fees now). We have a longer discussion, more supervisors and end up with "You are right, we talked with the store and they can't remember, so we are going to go ahead and credit this for you....Give us a call on Monday just to confirm everything"
That next day, "sir I am so sorry you had to go through all of this, I will personally take care of this for you...you may not know me, but I stand behind my promises, so don't worry" (seriously).
Fast forward to September Collections Notice from CBE (wow really?)
Called and explained it should have been credited and told they could see all the notes in the file and that a credit was applied, but I would have to call back during the week.
Just called today and spent two hours being on hold and having repeated new people read through the file. Finally ending with Helen who says "I'm sorry, sir but you have an outstanding bill. I said what do you mean, it should all be in the notes, I have been told countless times it was all going to be credited. She says "No I don't see that here". I ask for a supervisor and she says she is sorry they have left for the evening (My call started at 3pm and this is now 4:45pm). She says I need to put you on hold for a few minutes...10 minutes she gets back on the line and says "sir I am filling out a form, you should get a call from a supervisor in 24 to 48 hours" I said "I am trying so hard to be nice, but I am extremely frustrated with this whole thing and considering switching our family plan to any other company that values a loyal customer". She says, well I am sorry sir, but I just can't help you.
This company is so big and so out of touch and now stepping on me for a wrongful $75 and stand to lose $325 a month for the next 10 year easy (3 cell phones and an air card). If I was their manager, I would do anything I could to keep a loyal customer that had been with us so long (not to mention not billing for things that have been paid and agreed to be taken care of)
I don't think I can take another 30 minutes of being on hold and listening to that same music only to explain everything to the next rep. At this point my only option is to email the local tv station customer advocate Jesse Jones. And then to start the process of switching our accounts to another company (I can hardly wait). It is too bad a good customer was driven to leave.

Hi bobwina!
It saddened me to read your post, and see that your issue is not yet resolved. I'm here to make sure we work together on a resolution. Please send me a DM including your name, your mobile number, and a good contact number for you. I'll be able to review everything and work this out once and for all!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

3 Phones on current family plan - Can i Switch a phone(#) without penatly?

Here is the situation:
My girlfriend pays for the Family Plan and has 3 phones on it (hers, her mom's, and her EX-boyfriend).
I have an individual account which I am currently eligible to update my phone (which i wanted the Droid X), BUT my contract ends in MAY I believe.
Her ex-boyfriend refuses to give the phone back as well as refuses to pay his part of the bill (it being in my gf's name, she is kind of stuck paying his part). So, my question is: What is the most economical way for her to deal with it???
I believe she still has quite awhile until the contract ends, so it's NOT worth her paying the bill each month, BUT she also does not want to cancel his phone because of the early termination fee.
Are there any ways for her to get out of this WITHOUT a fee (keeping her other 2 phones on, but getting rid of HIS)?
MY idea was: taking his phone (and changing the number figuring that way the fee would probably much less - just the cost of a number change, BUT he is not giving the phone back).....
Is there any way Verizon would cancel his phone/# and add mine (guessing i'd have to wait until MAY ), and not add a fee since it would still be 3 phones?
Any other ideas would be GREATLY appreciated!

jbluemke wrote:
Here is the situation:
My girlfriend pays for the Family Plan and has 3 phones on it (hers, her mom's, and her EX-boyfriend).
I have an individual account which I am currently eligible to update my phone (which i wanted the Droid X), BUT my contract ends in MAY I believe.
Her ex-boyfriend refuses to give the phone back as well as refuses to pay his part of the bill (it being in my gf's name, she is kind of stuck paying his part). So, my question is: What is the most economical way for her to deal with it???
I believe she still has quite awhile until the contract ends, so it's NOT worth her paying the bill each month, BUT she also does not want to cancel his phone because of the early termination fee.
Are there any ways for her to get out of this WITHOUT a fee (keeping her other 2 phones on, but getting rid of HIS)?
MY idea was: taking his phone (and changing the number figuring that way the fee would probably much less - just the cost of a number change, BUT he is not giving the phone back).....
Is there any way Verizon would cancel his phone/# and add mine (guessing i'd have to wait until MAY ), and not add a fee since it would still be 3 phones?
Any other ideas would be GREATLY appreciated!
Your GF AGREED to pay her ex's phone bill for two years. She is stuck with it.Changing numbers or replacing with your phone will not eliminate the responsibilty she agreed to.
Some ideas, her and him could do an assumption of liability if he is willing... I suspect he wont.
What I am going to suggest MAY force him to take the phone onto his own contract..... Suspend the line. She can choose to continue to pay or not. Without paying she can go three months and the contract is extended three months. Bit if he wants his number bad enough he may agree to take the line over when he finds the phone is DOA.
if he refuses to take the line, She needs to decide which is cheaper, paying the monthly bill (which if she suspends and still pays, she can choose a much lower plan) or whether the ETF is cheaper. But no matter what, short term I would suspend the line so it does not work.

Upgrade with a family plan

just have a quick question, I am in a family plan with my parents and brother, and I was wondering can i upgrade to the new iphone 4s if it hasnt been 2 years yet? my mom is the primary holder of the account. i have the iphone 4 now and would like the new iphone.
I do not want to transfer upgrade eligibility from other numbers. just wondering if it can be done if i renew my contract for another 2 yrs within the family plan.
Thanks

rjfjedi wrote:
i understand they want full price, but i would surely pay $199 for the phone now, having them make that off me. Instead i choose to not get it and they loose out on an easy $199 from me and i am sure many other people as well. i am very sure there are thousands of peope out there who would pay the $199 for the phone, but knowing they have to pay full price they opt out of spending any money at all. so in the end Verizon looses out , and i would say they loose out pretty big or the number of people who are choosing to not pay full price for the phone.
OK, so the retail price of the phone is $649. Lets say that Verizon has a 100% markup on the phone from what they pay for it. That means that they pay $325 for the phone, turn around and give it to you for $199. That is a LOSS of $125? How is that good business sense.
You may say "but I am signing up for a 2yr contract". In fact, you are already in a 2yr contract. Additionally, if you have the iPhone 4, that means furthest back you could have upgraded is in Feb of 2011, which is 8 months ago. In this best case scenario, you are only extending your current contract by 8 months, not 2 years.
Either wait until you are eligible for an upgrade, use someone else's upgrade or pay full price. Verizon is not going to let you upgrade this early, nor does it make sense for them to allow you to upgrade this early.

Upgrade to iphone - downgrade part of family plan

I am currently under my parents family plan. Our contract ends in November 2011. I would like to get the iphone soon. My father would like to downgrade his plan to something with less minutes. I would like to keep the same plan i currently have with my blackberry but would like to upgrade to the iphone. Would i have to wait until the contract ends to make all these changes? if not then will there be any charges beside the fee for the new phone itself?

mrod929 wrote:
I am currently under my parents family plan. Our contract ends in November 2011. I would like to get the iphone soon. My father would like to downgrade his plan to something with less minutes. I would like to keep the same plan i currently have with my blackberry but would like to upgrade to the iphone. Would i have to wait until the contract ends to make all these changes? if not then will there be any charges beside the fee for the new phone itself?
You can change your calling plan at any time, it will not affect your upgrade eligibility or contract. There will be no extra charges for changing your plan. If you and your father are on the same account (I'm assuming you are) when he changes the minutes, just remember that your line will have fewer minutes to use as well, as they are shared among all lines on the account.

Elimination of a contract on a family plan

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