EM12 - Self-Update problem. Stuck with 'download in progress' state..

I just setup EM 12 and I'm having an issue with the self update. I attempted to download the linux 32bit agent in online mode. It ran for a few minutes than failed. The problem is self update thinks it's still in download progress even tho the job failed. I even deleted the job after it failed. It's still in "Download in progress.." state.
So I decided to download the .sar file manually and to install it in offline mode using emcli. So when I use emcli import_update to install the .sar file I get "Entity already exists". Same resulsts even when using "-force". The entity actually doesn't exist, it was never downloaded.
Any help is greatly appreciated!
Thanks!
Edited by: 928917 on Apr 19, 2012 12:54 PM

Please log an SR from MOS and update this post with the SR number. I'll get this assigned to the appropriate team.
Thanks
Raghu

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Download started for content 660dae26-926c-4e87-90e3-b9f412b6ce9a.1 ContentAccess 27.09.2012 21:47:47 4692 (0x1254)
Download started for content 28e4ad5a-f152-49c3-9341-6a0672f5fb2c.1 ContentAccess 27.09.2012 21:47:47 3376 (0x0D30)
Download started for content c47daa52-7427-454d-b42d-07ee1ca0234e.1 ContentAccess 27.09.2012 21:47:48 2220 (0x08AC)
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Setting download timeout options for content request {19D068E1-C310-4963-9400-FA3F451B4968}: LocationTimeout = 604800, DownloadTimeout = 864000, PerDPInactivityTimeout = 0, TotalInactivityTimeout = 0 ContentAccess 27.09.2012 21:48:34 2220 (0x08AC)
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CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} switched to location 'http://Myserver/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e' ContentTransferManager 27.09.2012 22:05:21 3764 (0x0EB4)
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CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 27.09.2012 22:05:22 2536 (0x09E8)
CTM job {230A8EF2-A26C-481C-B261-0A1A9AC532DC} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 27.09.2012 22:05:22 2536 (0x09E8)
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Failed to get proxy for url 'https://MYserver:443/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e'. Error 0x87d00215 NetworkProxy 27.09.2012 22:05:22 5788 (0x169C)
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Calling back with locations for location request {DABBE0DD-F0DF-42BF-AC38-69D53CBE52E2} LocationServices 27.09.2012 21:47:47 2220 (0x08AC)
Current AD site of machine is Default-First-Site-Name LocationServices 27.09.2012 21:47:47 2420 (0x0974)
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Finished checking Alternate Network Configuration LocationServices 27.09.2012 21:47:47 2420 (0x0974)
Calling back with the following distribution points LocationServices 27.09.2012 21:47:47 2420 (0x0974)
Distribution Point='net:http://download.windowsupdate.com/msdownload/update/software/defu/2012/09/am_delta_b319532d42a9440ba2ffbd7b1b5ff56f155dc06b.exe', Locality='LOCAL', DPType='SERVER', Version='0', Capabilities='<Capabilities/>', Signature='', ForestTrust='FALSE' LocationServices 27.09.2012
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Distribution Point='http://Myserver/SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e', Locality='LOCAL', DPType='SERVER', Version='7711', Capabilities='<Capabilities SchemaVersion="1.0"><Property Name="SSL" Version="1"/><Property Name="SSLState"
Value="63"/></Capabilities>', Signature='http://Myserver/SMS_DP_SMSSIG$/c47daa52-7427-454d-b42d-07ee1ca0234e.1.tar', ForestTrust='TRUE' LocationServices 27.09.2012 21:47:47 2420 (0x0974)
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2012-09-27 20:00:53 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/489bf668-564c-4255-9619-cdadfd9fc405 - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 277
2012-09-27 20:02:00 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/19ff6196-1e32-4035-bc59-1b6c0faad309 - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 60
2012-09-27 20:03:07 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/660dae26-926c-4e87-90e3-b9f412b6ce9a - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 20
2012-09-27 20:04:14 x.x.x.xPROPFIND /SMS_DP_SMSPKG$/28e4ad5a-f152-49c3-9341-6a0672f5fb2c - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 26
2012-09-27 20:05:19 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 29
2012-09-27 20:05:21 x.x.x.x PROPFIND /SMS_DP_SMSPKG$/c47daa52-7427-454d-b42d-07ee1ca0234e - 443 - 10.8.1.2 SMS+CCM+5.0 207 0 0 22
2012-09-27 20:10:33 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 47
2012-09-27 20:15:19 x.x.x.x GET /SMS_MP/.sms_aut MPLIST 443 - 10.8.1.2 SMS_MP_CONTROL_MANAGER 200 0 0 30
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download and install successfully.
SCCM 2012 SP1 with CU1 running on Windows Server 2012 on all site servers and site system servers. SQL 2012 SP1 on site servers. Clients using PKI certs. MP and DP using HTTPS with PKI certs.
Similarities are that there is a 207 in the IIS log file when the client attempts to download the update. The rest of the logs aren't very useful because they just stop logging and the client sits in a "downloading 0%" state.
Did you ever resolve the problem? Is anyone else having this problem?
Thanks, appreciate any help I can get.
Darren
UpdatesHandler.log
Successfully initiated scan. UpdatesHandler 6/05/2013 8:45:57 AM 10236 (0x27FC)
Updates scan completion received, result = 0x0. UpdatesHandler 6/05/2013 8:46:00 AM 5916 (0x171C)
Method (Apply) called from SDM. UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
Starting job with id = {F728823C-C086-44AD-A746-1F0FD90413D7} UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
Initiating Scan. Forced = (0) UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
Successfully initiated scan for job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 5916 (0x171C)
Scan completion received for job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
Evaluating status of the updates for the job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
Initiating download for the job ({F728823C-C086-44AD-A746-1F0FD90413D7}). UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
Check contents availability. UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
Bundle update (b85d7b05-87dc-4d24-b01b-a933ad99f6a8) is requesting download from child updates for action (INSTALL) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
CUpdate::CheckLocations - Checking locations on action (INSTALL) for Update (b2a8acf6-1950-4412-ac54-a90ae5d0bbb4) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
Ignoring update state (DOWNLOAD_READY) change in job state (2) UpdatesHandler 6/05/2013 8:46:01 AM 10236 (0x27FC)
Starting download on action (INSTALL) for Update (b2a8acf6-1950-4412-ac54-a90ae5d0bbb4) UpdatesHandler 6/05/2013 8:46:01 AM 6592 (0x19C0)
ContentTransferManager.log
Starting CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292}. ContentTransferManager 6/05/2013 8:46:01 AM 6592 (0x19C0)
Created CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} for user S-1-5-18 ContentTransferManager 6/05/2013 8:46:01 AM 6592 (0x19C0)
Created and Sent Location Request '{58D13D96-F31D-47CD-AD9B-0A98EB9759F9}' for package b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
Queued location request '{58D13D96-F31D-47CD-AD9B-0A98EB9759F9}' for CTM job '{BE124BCE-2027-4DFF-BF50-9014C5F4B292}'. ContentTransferManager 6/05/2013 8:46:01 AM 8248 (0x2038)
Persisted locations for CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292}:
(LOCAL) net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab
(LOCAL)
http://xxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentTransferManager 6/05/2013 8:46:01 AM 5916 (0x171C)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} (corresponding DTS job {42140637-5F9C-4E6B-8016-D3D70B1B1D5C}) started download from 'http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab'
for full content download. ContentTransferManager 6/05/2013 8:46:01 AM 5916 (0x171C)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 10236 (0x27FC)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:46:01 AM 3812 (0x0EE4)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} switched to location 'http://NS02CM0V003D1.dmz.tmbank.com.au/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4' ContentTransferManager 6/05/2013 8:49:15 AM 3812 (0x0EE4)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 8292 (0x2064)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 4496 (0x1190)
CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} entered phase CCM_DOWNLOADSTATUS_DOWNLOADING_DATA ContentTransferManager 6/05/2013 8:49:15 AM 4224 (0x1080)
CAS.log
Requesting locations synchronously for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 with priority Foreground ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
The number of discovered DPs(including Branch DP and Multicast) is 2 ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Calling back with the following distribution points ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Distribution Point='net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab', Locality='LOCAL' ContentAccess 6/05/2013 8:46:01 AM 6592
(0x19C0)
Distribution Point='http://xxxxxxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4', Locality='LOCAL' ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Requesting content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1, size(KB) 0, under context System with priority Foreground ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
User policy requested with no user credentials. ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Invalid user. ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Submitted CTM job {BE124BCE-2027-4DFF-BF50-9014C5F4B292} to download Content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 under context System ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Successfully created download request {A78034D7-202F-480B-B189-057C1FA6B654} for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 ContentAccess 6/05/2013 8:46:01 AM 6592 (0x19C0)
Location update from CTM for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 and request {A78034D7-202F-480B-B189-057C1FA6B654} ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
Download location found 0 - net:http://wsus.ds.download.windowsupdate.com/msdownload/update/software/crup/2012/11/windows8-rt-kb2771431-x64_e427432cc210b801dcebb5b859da118d1f1bc789.cab ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
Download location found 1 -
http://xxxxxxxxxxxxxxxxx/SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
Download request only, ignoring location update ContentAccess 6/05/2013 8:46:01 AM 3812 (0x0EE4)
Download started for content b2a8acf6-1950-4412-ac54-a90ae5d0bbb4.1 ContentAccess 6/05/2013 8:46:01 AM 8248 (0x2038)
IIS Log from DP/MP
2013-05-05 22:47:16 ::1 GET /SMS_MP/.sms_aut MPLIST 443 - ::1 SMS_MP_CONTROL_MANAGER - 200 0 0 46
2013-05-05 22:47:26 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - xxxxxxxxxxxx3
2013-05-05 22:48:56 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - <IP of client attempting software update download> ccmhttp - 200 0 0 309976
2013-05-05 22:49:15 <IP of MP/DP> PROPFIND /SMS_DP_SMSPKG$/b2a8acf6-1950-4412-ac54-a90ae5d0bbb4 - 443 -
<IP of client attempting software update download> SMS+CCM+5.0 - 207 0 0 26
2013-05-05 22:50:28 ::1 CCM_POST /ccm_system_windowsauth/request - 443 - ::1 ccmhttp - 401 2 5 29
2013-05-05 22:50:28 ::1 CCM_POST /ccm_system_windowsauth/request - 443 <username> ::1 ccmhttp - 200 0 0 48
2013-05-05 22:50:36 <IP of MP/DP> CCM_POST /bgb/handler.ashx RequestType=Continue 443 - xxxxxxxx5

EM12 - Self-Update problem. Stuck with 'download in progress' state..

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