Email Based Review Issue

Our company uses the email based review feature of Adobe and we are having some intermitent problems.
It seems that sometimes when a review is complete the originator of the review can not automatically merge the comments and has to do it manually. With large reviews and many document you can see how this can be a problem.
I do not set up the reviews so I don't know is anything can be messed up on that end but the finger gets pointed at me for performing the review wrong.
My method is as follows:
-Received a pfd for review
-Add comments
-Click the 'send comments' button in the tool bar, pop up appears with the email address of the originator and I click send
That's it.
And again this issue of not being able to automatically merge only happens once in a while.
Reviews are being created with professional (not sure of the version as it's not on my machine)
I am using adobe 7.0 standard.
Any information would be greatly appreciated.
Thanks

The problem stems from selections made when installing. Access points to adobe.com is a selection option you get when installing. If this is disabled or not selected, the send comments button won't appear. The solution is a simple registry change.
For Acrobat pro 9 users
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1
For systems with Acrobat Reader, use the following:
[HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1
http://kb2.adobe.com/cps/508/cpsid_50894.html

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The problem stems from selections made when installing. Access points to adobe.com is a selection option you get when installing. If this is disabled or not selected, the send comments button won't appear. The solution is a simple registry change.
For Acrobat pro 9 users
[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1
For systems with Acrobat Reader, use the following:
[HKEY_CURRENT_USER\Software\Adobe\Adobe Reader\9.0\Workflows ] “bEnableWorkflowPart”=dword:00000000 to 1
http://kb2.adobe.com/cps/508/cpsid_50894.html

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