Email campaign format problems

In one month, I am supposed to shift our company newsletter over to Business Catalyst. I put together a sample newsletter, and it's pretty decent except for one thing. One of the articles has a picture. I inserted it using the standard BC GUI tools, and set the properties to wrap text with a 10-point margin. I then emailed the draft to myself to check the results. When I opened the newsletter in Outlook, I found the text jammed against the picture. The margin formatting was ignored.
I opened the email in source code and located the image. The code is there: margin-right: 10px; margin-top: 10px; margin-bottom: 10px;
It's just ignoring the code.
How do I fix this?

I checked the HTML in my newsletter, and the float's already there:
<img src="/Images/Newsletter/eTHNK_201406_toycar.jpg" style="border: 0px solid; width: 232px; height: 149px; float: left; margin-right: 10px; margin-top: 10px; margin-bottom: 10px;">
Then I looked again at the source code in the email I sent from BC:
<img src="http://www.mcrinc.com/Images/Newsletter/eTHNK_201406_toycar.jpg" style="border: 0px solid; width: 232px; height: 149px; cat_float: left; margin-right: 10px; margin-top: 10px; margin-bottom: 10px;" align="left">
The major differences I see is that it has cat_float: left instead of float: left. Also an align="left" that wasn't in the original, but I don't see what that has to do with it. I just tested the code in my HTML editor, plugged in the email source and edited out the cat_. Now it displays correctly.
That cat_float property has to be something that BC is doing when it sends it out. How do I make it stop?

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Email bb format problem

My friend (use iphone) complains because my email which I send via bb sometimes received with unreadable format.
I post some of it:
References: <067bf4d4576f45de8beddfbe2cf913cb@c335bf33790947a79c42fa7fde401ce5><824019930-1294100517-cardhu_deco[email protected]se3.blackberry><433028092-1294101741-cardhu_decomb[email protected].blackberry><290667187-1294103627-cardhu_decombobu[email protected]ackberry><899179295-1294103934-cardhu_decombobulat[email protected]kberry><388261430-1294104106-cardhu_decombobulator[email protected]berry><705993929-1294104288-cardhu_decombobulator_[email protected]erry><1025836557-1294117078-cardhu_decombobulator_[email protected]rry><1262574740-1294120869-cardhu_decombobulator_b[email protected]y><1864861176-1294120970-cardhu_decombobulator_bla[email protected]y><1469864277-1294121630-cardhu_decombobulator_bla[email protected]><1639399883-1294126005-cardhu_decombobulator_black[email protected]><114614859-1294126616-cardhu_decombobulator_blackber[email protected]><1450588646-1294127628-cardhu_decombobulator_blackber[email protected]><459784429-1294129453-cardhu_decombobulator_blackberry.[email protected]><257494950-1294129545-cardhu_decombobulator_blackberry.r[email protected]>
any explanation about it?
TIA

is your device a corporate one ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

I have a serious contacts redundancy problem. First I have multiple email account formats, e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contact

I have a serious contacts redundancy problem.
First I have multiple email account formats,e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contacts for the same person.
I deleted the Entourage contacts as that seemed to be the program that was causing the problems. When I synced this morning, now all my contacts are gone from every where.
How can I restore to my last back? If I restore, it will ask to restore to the back that was just made… which has no contacts?
Help would be greatly appreciated !!

I have a serious contacts redundancy problem.
First I have multiple email account formats,e.g., 2011 MacOutlook, 2008 Entourage, 2007 Window Outlook, iPhone Exchange and these are all connected to the same account. The problem is I had up to 15 contacts for the same person.
I deleted the Entourage contacts as that seemed to be the program that was causing the problems. When I synced this morning, now all my contacts are gone from every where.
How can I restore to my last back? If I restore, it will ask to restore to the back that was just made… which has no contacts?
Help would be greatly appreciated !!

How can I get the Email Campaigns Blog module to display correctly in Outlook?

I'm having a bit of trouble with this. I've used the email campaign builder to build a campaign; added the blog module to it and applied a custom template to it so that it should display correctly, but outlook has other ideas...
Here's what it should look like:
and here's what outlook gives me:
this is built within tables and the tables and cells all have set widths of 520px, yet the blog module seems to ignore this and somehow sit outside of them, breaking the template (BUT only in outlook).
Is this a problem anyone has experienced before?
Any ideas on how to fix it?
Thanks
Sam

HTML Email Campaign design is still a very tricky beast. There are no standards like the makers of the major web browsers have been pushing for and adhering to over the years for web designers so since there are any number of email clients like your native mobile phone email clients, desktop clients like Outlook and Thunderbird and then web-based email clients like Gmail, Yahoo!, etc. there's no standard to display HTML in emails so each client does things differently.
Outlook and Gmail in the past have been the worst offenders. Fixing it is nothing simple. You need to go into your markup and make sure every table has a width set both in the inline STYLE attribute as well as the WIDTH attribute on the TABLE element.
Outlook 2007 and 2010 are both horrendous at displaying HTML uniformly- as it relies on the Microsoft Word rendering engine. Most of the time for my clients I tell them that if the end user can read and click links in Outlook then it's a win-- they're used to seeing horrible formatted emails no doubt. But, if you find most of your email list is using Outlook (corporate/enterprise customers) then you should keep tweaking it.
It's impossible to tell from screenshots what the issue is-- it's likely a markup issue if there is one.

When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

Hard Bounces from Email Campaigns

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Date Format problem...

Hi users,
Forte version : 2.e.2 and ForteWebSDK
Datacase : Oracle
We have a problem with a simple HTML text field which acccepts
a date. When we try to update the record with some date, the following
exception occurs:
24-Jun-1998 04:32:28 : XV01086 : Execute failed for SQL statement in
project Rap
tServices, class RaptSqlMethods, method updateActivity, methodId 104,
line 51, e
rror from database is:
ORA-01830: date format picture ends before converting entire input
string
The Oracle manual says that the above exception occurs when there are
some extra characters on that field, which is not the case. In fact,
we raise our own exception for the cases like : o1-Apr-1997,
01-apr-97 etc. The correct format is 01-apr-1998.
Same date soemtimes is added to the database successfully. Waht I mean
to say that the exception deos not occur consistently.
We just conevert the String taken from the HTML field into a Forte
DateTimeData Object and send it to database. May be, the conversion
part is causing the problem. But, once again the problem is not
consistent.
Any ideas in this will be appreciated.
Thanx in advance
-Rajeev Talwar
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We had the same problem when our application first went live. The
default date format for our Oracle database is 'dd-mmm-yy' without the
time component. The default format for datatype DateTimeData is
'dd-mmm-yyyy hh:mm:ss'. Since we did not want to change the default date
format for the Database, we included in our service partitions an Alter
Session statement to change the NLS_Date_format attribute in Oracle to
conform to the Forte DateTimeData format. It worked.
Kam Chow
Mazda Australia
-----Original Message-----
From: Gary F Giger [mailto:[email protected]]
Sent: Thursday, June 25, 1998 4:11 AM
To: Rajeev Talwar
Cc: [email protected]
Subject: Re: Date Format problem...
I was having the same problem a few weeks back when I would
read/write
dates to Oracle. I was using objects of type DateTimeData and I would
occasionally get errors like you said you were. I found discovered my
problem. Sometimes I would process a null date and would get an error.
So to
resolve this issue, I simply changes my objects of type DateTimeData to
type
DateTimeNullable. This enabled my Forte Application to handle regular
dates
as well as null dates. I have not gotten any oracle errors since then
with
regards to dates. Hope this helps.
Rajeev Talwar wrote:
Hi users,
Forte version : 2.e.2 and ForteWebSDK
Datacase : Oracle
We have a problem with a simple HTML text field which acccepts
a date. When we try to update the record with some date, the following
exception occurs:
24-Jun-1998 04:32:28 : XV01086 : Execute failed for SQL statement in
project Rap
tServices, class RaptSqlMethods, method updateActivity, methodId 104,
line 51, e
rror from database is:
ORA-01830: date format picture ends before converting entire input
string
The Oracle manual says that the above exception occurs when there are
some extra characters on that field, which is not the case. In fact,
we raise our own exception for the cases like : o1-Apr-1997,
01-apr-97 etc. The correct format is 01-apr-1998.
Same date soemtimes is added to the database successfully. Waht I mean
to say that the exception deos not occur consistently.
We just conevert the String taken from the HTML field into a Forte
DateTimeData Object and send it to database. May be, the conversion
part is causing the problem. But, once again the problem is not
consistent.
Any ideas in this will be appreciated.
Thanx in advance
-Rajeev Talwar
Get Your Private, Free Email at http://www.hotmail.com
To unsubscribe, email '[email protected]' with
'unsubscribe forte-users' as the body of the message.
Searchable thread archive<URL:http://pinehurst.sageit.com/listarchive/>
Gary Giger
Raytheon Systems Company
300 Science Park Road
State College, PA. 16804
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Automated email campaign

Hello all,
We are attempting to setup a simple automated email campaign (CRM 4.0), but we seem to be missing a step.
We have a campaign with a campaign element that has a target group assigned and a channel of Email. We can test the channel successfully from within the Marketing Planner (the email gets sent). So we know the email infrastructure is working.
When we transfer the target group to the channel (either manually or via workflow), an email list is created (as checked by crmd_email_list), but no emails are sent. Is there another job that needs to be run to actually send the emails?
Thanks!

Hi Kori,
please check the TRX SCOT , to see if Mails are sent out correctly.
Over there you have to customize your mail server for the mails you send out.
Particularly check in options "default domain".
Hope this solves the problem. Please reward with points if helps.
AndreA

Bounce-Management in Email-Campaigns

Hi everybody,
we, SEW-Eurodrive, try to get the email-bounces from our email-Campaigns back into our CRM-System. For internal email-bounces everything works fine. It does not work for external emails.
Our email-gateway from Borderware give as bounces messages of type "message" back and all the bounce-information as attachement. Can that be reson why it does not work?
How has the bounce to be structured that SAP-CRM is able to handle the bounce?
Has anyone experiences with Borderware gateways?
Since there is no way to cutomice the Borderware gateway: What can we do, if SAP-CRM is not able to handle attachements?
Thank's for your help!
Kind regards,
Stefan

Hello Stefan,
if you check SAP code, it will not change anything in an eMail which comes back as a bounce from whatever mailserver, it just update some data to execute the rules which are maintained in ERMS.
Therefore the problem you have with Borderware mail server is the standard behaviour of all external mail servers, which normally send back bounces as an attachment and that is how it works in standard SAP CRM system.
Moreover, there are many different mail servers, some do not attach the original eMail. Try one if you can if that crucial one for you.
Thanks,
Raja Pamireddy
CRM Marketing forum Moderator.

Survey Transaction / Email Campaign

Hi Everyboddy!
I've configurated the scenario for email campaign (CRM 4.0) and I have prepared an Campaign and its elements... and attached mail form.
I've some problems at the responses:
1 - When the customer responds the survey, it should be created a transaction related to referred survey, but this is not happening.
2- When the customer responds the survey, I can see only the responses but not who has answered. I've already added the ++ at the end of link, but still doesn't work.
Regards from Brazil !!!
Nivea

hi
regarding your first question yes as soon as customer respond to survey a inbound activity is genreated but you need to do some changes with the BAdi for this purpose if you do not do that it wont happen.
here is the procedure to achieve the same
n SAP Standard when a customer answers a survey, a new activity with transaction type 0000 will be created that automatically triggers the follow-up processes. In our business scenario were not using transaction type 0000 but Y004 instead.
To make the campaign automation survey scenario running for this transaction type as well you have to change a BAdI.
The following procedure describes where and how to adapt the respective changes.
In a real customer scenario this is a very likely procedure.
Transaction Code SE18
1. SAP Menu Architecture and Technology---->ABAP Workbench -
>Utilities -
>Business Add-Ins
2. Enter the name of the respective BAdI CRM_MKTCA_SVY_PAI in the field Definition Name and choose Display first.
3. Go to tab Interface and double-click on the default implementation class CL_DEF_IM_CRM_MKTCA_SVY_PAI.
4. Again, double-click on method IF_EX_CRM_MKTCA_SVY_PAI~PROCESS_SVY_PAI_FOR_CA and confirm the following dialog box with Yes.
5. In the following you see the example implementation for transaction type 0000.
6. Now switch to change mode and search for 0000 with the Find/Replace button.
7. In the following replace the line
iv_process_type = '0000' with the line
iv_process_type = 'Y004'
8. Save your settings and dont forget to activate your coding again.
now just try to understand it
because as soon as customer repond to the survey you get an in bound activity
this activity generation is crucial part of response analysing because this activity contains the info regarding the customer response
just go through this
regarding the second query buddy you wont be able to see which person has responded it is actually the number o hits you count ,so maximum you can see is that in display contact list the count or total number of people who have accessed it or responded to it.
you will only be able to get the name of the customer or customer details when customer respond tyo the survey and same info of campaign against the activity genreated can be found in table.
best regards
ashish

7 Day Email Campaign

Hello,
I was hoping I would be able to get some assistance with a problem I've been trying to figure out for a while now. My client wants to do something where if you subscribe to an email campaign of theirs, that it will automatically trigger a 7 day email blast for clients who sign up. As in each day of the week for only 1 week they will recieve a new email from my client about a different topic each time. Is something like this even possible? Thank you very much.
Jordan

Hi Jordan,
That's indeed possible. We call it "email series". You can create 7 of those campaigns, with a delivery day of 0 for the first and 7 for the last, assign the same email marketing list to each campaign and once the customer is added to that list they will receive the o delivery day campaign first, then receive one each day.
See Email Series section in this link http://kb.worldsecuresystems.com/536/bc_536.html#main_Setting_up_a_loyalty_based_campaign
See also http://kb.worldsecuresystems.com/170/bc_1701.html
Cheers,
-mario

Customer Template that emails a formatted letter.

I need to create a letter template that will email a formatted letter to the employee.
Our customer needs to be able to type in the empty fields througout the letter. Then the letter needs to format to look professional.
I'm wondering the best way to do this?
Any examples would be helpful!

I have published a sample Client Letter format form for you. The user types into the fields on the first page. Floating fields on the second page receive that information and sets it into a letter format.
When you create your template (and it doesn't have to be saved as a LiveCycle template, I just save mine as a dynamic pdf) I make my "fill-in page" first, carefully naming each field with a unique name. Then I type the paragraph, insert the floating field (on the toolbar under "Insert", name it the same as the fill in field, change the field type to match the fill in field (ie numeric field set to currency, etc), set the binding to global data and then type xfa.layout.relayout(); into the script editor for each fill in field.
Then as the client fills in the fields on the first page the information sets into the second page and prints out as a form letter.
I have tried to make the first page not print at all so as not to waste paper but all I managed to do was make it all hidden with a blank page printing out with the letter. Maybe someone could help us both with that problem! Niall tried to help me with that before but for the life of me, I can't get it to work.
But I learned how to do this just be asking the nice folks on this forum. If I've described this process incorrectly, please let me know. Thanks, all.
Here is the form: https://acrobat.com/#d=7g-8Fb3A1LAgbCxtZwGedg

I need help with an email WiFi sending problem on my iPad 2

I’m having an email WiFi sending problem on my iPad 2     Model: MC774C/A; IOS VERSION: 6.1.3 (10B329).
While I use 4 email accounts on the iPad -- Hotmail, Gmail, iCloud and ns.sympatico.ca ( a division of BellAliant) – the sending difficulty only relates to the ns.sympatico.ca. The settings for this account are:         pop.bellaliant.net            and      smtp.bellaliant.net
I first noticed the problem about 3 weeks ago while travelling across the country (Canada). (I do recall about that time there was an update of my IOS and I also for my wife purchased from the Bell store an iPhone which shares my Apple account.) Prior to that everything worked well for a couple of years.
I noticed earlier this month that the iPad received mail fine but would not send at night using the motels’ WiFi. During the day, using my 3G account, all worked fine. I phoned Bell but was told that my experience was normal so I thought no more about it until I returned home and found the same problem at the house. I called Bell again and worked for 2 hours with 3 Bell technicians who succeeded in getting the iPad to neither send nor receive and gave up advising me to take the iPad into a Bell store to have it looked at. I did that and the young technician got the iPad sending and receiving by changing the        smtp.bellaliant.net      to         mail.1xbell.ca
However, when I returned home again, I realized that it was working on my 3G and still doesn’t send on my WiFi
I’m looking for any suggestions that might solve this annoying problem?

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

My apple id is not working on icloud because it is not in email address format. how can i change my apple id to email format so icloud can work?

Hello - I just purchased an iPhone 4s and would like to use iCloud but my apple id is not in email address format so when i try to sign into iCloud it won't let me use my apple id. i tried to change my apple id through my account settings but could not find a way to do that. i found ways to change everything else in my settings but when i pushed on the edit button to change my apple id the page didn't change. Not sure how i can get to use iCloud? Please help.

You change the name of your ID at https://appleid.apple.com. See http://support.apple.com/kb/HE40.

Follow-up email triggered on email campaign click

I am wondering if it is possible for a follow-up email campaign to be triggered once someone has clicked a link in the previous email.
For example, I want to send out an email to subscribers of an email campaign, with a link to an informative webinar. I then would like only those that have opened the email, and preferably clicked the link, to be sent a follow-up email (a day or 2 later) with extra contextual information that assumes they have watched the video.
My needs are not limited to this example, but hopefully you get the idea.
How might I go about doing this?

Hi Dayle,
You can't trigger campaigns based on a user's interaction with the e-mail content itself, if it points externally, but you could try to redirect the user to a BC page where you could auto subscribe him to a "follow-up mailing list" before redirecting to the video itself, as per your scenario (or having the video embedded there). In regards to enabling the webform to properly autosubmit the apropriate information, you could build the link by this pattern: http://yourBCwebsite.com/landingpage?email={module_emailaddress}&fullname={module_fullname}. This way the url will be different per each user clicking it, but it will point to the same page. On that page you can prepopulate the subscribe form fields with {module_url,email} and {module_url,fullname}
Kind Regards,
Alex

Email campaign format problems

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