Hard Bounces from Email Campaigns

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Similar Messages

Hotmail blocking images & all content from email campaign

I recently sent a campaign for a new client who have an existing BC site and have sent many email campaigns.
However it seems this one had the content blocked a lot by people with Hotmail addresses, so all they see is a blank email.
I imagine it could have to do with the content, as it was a "free offer/gift" type of thing, with that kind of wording..
Any suggestions, apart from getting rid of the words "free, gift, offer" etc..?

Hi Trina
Not really. The biggest advice I can give you is to do thorough testing.
At Pretty Digital we have a VMWARE server set up in the office thats loaded with 30 virtual computers set up to mimic all the main browsers / operating systems and email clients. We do thorough testing like this.
For simpler setups you can use something like Litmus - https://litmus.com/email-testing
We've used this before and it's pretty goodhttps://litmus.com/spam-filter-tests
They also have an additional services that does SPAM SCORE testing. This flags any content issues so you can adjust your content and try again.- https://litmus.com/spam-filter-tests
What you might like to do is team up with another agency to share a litmus account (if you want to be sneaky) we may or may not have done that before. .
Hope that helps.
Brett Stockley
e: [email protected]
w: www.prettydigital.com.au
s: brett_stockley

Android app - tracking installations from marketing campaigns

Hello,
we need to track efficiency of our marketing campaigns. Now we see CTR, but that's all. We really would like to use Google Analytics connection with Google Play, but seems, that without implementing of Google Analytics SDK it's not possible. Or did someone succeeded at least with registering downloads numbers per campaign?
Android Native Application Tracking Overview - Google Analytics — Google Developers
BTW, support for this would be great as well
https://developers.google.com/app-indexing/

Hi Geordie,
The best way to do this is to compose your HTML page and post it to the public internet. Make sure your images have an absolute path (important). Browse the page with IE, Select All, Copy and Paste into the email or template. You will find that the email
template editor is poor at rendering complex HTML. You will find difficulty in sending good HTML emails from CRM without assistance - it will be sent Base64 encoded and as a badly formed fragment. (check out
www.vizola.com/vem for more info)
For most customers having a subject line token is not an option, so you're relying on CRM's intelligent matching. If you're sending a campaign you should be using the email router and sending from a queue, not sending via Outlook. If you want to 'hide'
the tracking token you're into writing email router handler overrides for sending and receiving to move it to an X-Header or similar - not trivial! Vem has it's own tracking token mechanism that is much more robust and can detect and correlate bounces from
email servers and raise appropriate campaign responses of type Error.
CRM will (should) create campaign responses (Interested) in response to any reply provided you've opened incoming emails support. Add Vem and you get monitored opens and click-throughs and much more, like personalisation of emails...
You can send individual emails from workflow but don't think you can send acampaign. Vem offers scheduled campaigns - you set the marketing list, template and scheduled datetime and it does the rest using custom workflow activity.
You are facing the same challenges as most when looking to use CRM for eMarketing.
Best regards,
Chris

Hard Bounces - Email Campaign

My client sent out an email campaign to 81 recipients. The campaign generated 25 hard bounces. Is there a way to get more detailed information about the reason for these bounces? We are trying to evaluate this result -- a high rate of hard bounces (over 30%) Your reporting does not provide much information.
Thank you.
Catherine

Hello Catherine,
Please submit a case if you haven't already on this so we can investigate further with the following details...
Site URL
Email campaign name
Is this happening with any other campaigns/sites?
If there is any specific domain emails for hard bounce, please mention that.
We'll may need to look into this further.
Thank you,
Sanjit

Campaigns - Hard bounces for valid email addresses

I am getting hard bounces with 'Bad Mailbox Destination Address' for valid email addresses that everybody internally and externally can email without problem.
Doesn't instill me with much faith for sending out 10,000 emails next week!

If you can email that address manually from a regular email address and it goes through fine then it's likely you might be getting blocked by spam filters although usually that would be indicated in your bounce message.
Is your site fully hosted on BC (ie - with BC's nameservers) or is your domain hosted via an A record to point to BC? If you are being blocked by spam filters then you are likely using the A record because fully hosted sites on BC have the SPF records in place.
If you are using an A record to point to BC's servers for your domain and manage your DNS records somwehere then you need to add a TXT record with the SPF data. Goto your domain registrar and manage your DNS entries. You'll want to add a TXT record with the following info:
Record name: @
Record type: TXT
Record value: v=spf1 mx include:worldsecuresystems.com ~all
Record TTL: 86400
You can only have one SPF record on your domain so if you already have a TXT record with SPF data in it for other email services your domain uses (like gmail) you just need to update your TXT SPF record and add "include:worldsecuresystems.com" after the first "include" statement in the TXT record the TXT value would look like:
"v=spf1 mx include:_spf.google.com include:worldsecuresystems.com ~all"
If your problem is that your emails are blocked by spam filters that should fix it but I'm pretty sure 'Bad Mailbox Destination Address' usually indicates a non-existent or malformatted username in your email address (ie - the part before the "@"). I would also double check your subscribers list and make sure there are no spaces or any other invalid character in the email addresses for the customers that are getting bounced back.
Here's more information about your specific error from http://technet.microsoft.com/en-us/library/bb232118(v=exchg.80).aspx which has to do with MS Exchange server specifically but still provides a good explanation:
5.1.1
Bad destination mailbox address
This failure may be caused by the following conditions:
The recipient e-mail address was entered incorrectly by the sender.
No recipient exists in the destination e-mail system.
The recipient mailbox has been moved and the Microsoft Office Outlook recipient cache on the sender's computer has not updated.
An invalid legacy domain name (DN) exists for the recipient mailbox Active Directory.
This error typically occurs when the sender of the message incorrectly enters the e-mail address of the recipient. The sender should check the recipient's e-mail address and send again. This error can also occur if the recipient e-mail address was correct in the past but has changed or has been removed from the destination e-mail system.
If the sender of the message is in the same Exchange organization as the recipient, and the recipient mailbox still exists, determine whether the recipient mailbox has been relocated to a new e-mail server. If this is the case, Outlook may not have updated the recipient cache correctly. Instruct the sender to remove the recipient address from sender's Outlook recipient cache and then create a new message. Resending the original message will result in the same failure.
Other issues may cause this error, such as an invalid legacy distinguished name (DN) in Active Directory. Examine and correct the legacy DN of the recipient's mailbox. Then instruct the sender to remove the recipient address from sender's Outlook recipient cache and then create a new message. Resending the original message will result in the same failure.

Bounce-Management in Email-Campaigns

Hi everybody,
we, SEW-Eurodrive, try to get the email-bounces from our email-Campaigns back into our CRM-System. For internal email-bounces everything works fine. It does not work for external emails.
Our email-gateway from Borderware give as bounces messages of type "message" back and all the bounce-information as attachement. Can that be reson why it does not work?
How has the bounce to be structured that SAP-CRM is able to handle the bounce?
Has anyone experiences with Borderware gateways?
Since there is no way to cutomice the Borderware gateway: What can we do, if SAP-CRM is not able to handle attachements?
Thank's for your help!
Kind regards,
Stefan

Hello Stefan,
if you check SAP code, it will not change anything in an eMail which comes back as a bounce from whatever mailserver, it just update some data to execute the rules which are maintained in ERMS.
Therefore the problem you have with Borderware mail server is the standard behaviour of all external mail servers, which normally send back bounces as an attachment and that is how it works in standard SAP CRM system.
Moreover, there are many different mail servers, some do not attach the original eMail. Try one if you can if that crucial one for you.
Thanks,
Raja Pamireddy
CRM Marketing forum Moderator.

I am not able to transfer emails from outlook 2007 in Windows 8 to outlook 2011 in Mac. I export .pst file to my hard drive from win 8 and then import in outlook 11 in mac, the folders including subfolders are created but there are hardly one email

i am not able to transfer emails from outlook 2007 in Windows 8 to outlook 2011 in Mac. I export .pst file to my hard drive from win 8 and then import in outlook 11 in mac, the folders including subfolders are created but there are hardly one email. Please help

Post your question in the MS Mac forums since it's their software you're having issues with:
http://answers.microsoft.com/en-us/mac

HT1338 I accidently bounced an email from someone I want to keep getting emails from. Do I need to do an 'unbounce' if that's possible?

I accidently bounced an email from someone I want to kjeep getting email from. Do I have to do anything or is the bounce just for the 'one' email itself not for the sender entirely?

Hello, as far as I know it's for just one eMail.
But truth be told, all that Bounce really does is let spammers know they reached a real eMail addy.

The volume icon sticks on my screen making it hard to read emails, games and such. Also ads feeeze adn I have to continually shut my iphone off and turn it back on to be able to move from advertisement to another screen

The volume icon stucks on my screen making it hard to read emails, games, etc....also advertisements freeze on my screen so I have to turn the phone off then back on to move to a different screen....any suggestions??

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Managing email campaigns from Webtools

Hi Experts
Does anyone have a useful document for using the Marketing > Campaigns email function within webtools? I would like to be able to create an HTML mailshot which will be sent to approx 2000 subscribers but am having trouble both building the mailshot and sending test email.
Thanks
Jon

I have not had very good experience with mailing campaigns. There are many options out there that are inexpensive and offer much more capabilities and better reporting, but if you're truly interested in pursuing the Web Tools avenue, I would do two things:
1. Test to make sure your email is working - This is easy enough to test, as there is a simple "Forgot Password" function at the login screen. The difficult part may come if you find this doesn't work. There are other threads that deal with dealing with SMTP issues, but I guarantee you that if this doesn't work, neither will your campaigns.
2. Investigate the Admin->Marketing menu - Where the magic takes place, you can create new campaigns & lists from the Campaigns and Contact Lists sections appropriately. I don't know too much about this, but to get started you'll need to create a contact list and populate it. Once done, you'll have to create a campaign and then tell it to use the newly created list.
One of the big caveats that I would like to point out with the Web Tools campaign system is that if you wanted to have users sign up for newsletters/mailing lists, the out-of-box functionality allows them to sign up any email address, not just their own. This can get tricky if they decide to put in someone else's email, who upon receiving your emails could in turn file a complaint that you are not following CAN-SPAM laws, potentially resulting in a blacklisting of your mail server. While the frequency of this happening is pretty darned small, the severity of the damage could be quite thorough. Of course, if you're going to manage the lists yourselves or build out a separate device to capture who is "subscribed" to what and who isn't (which is what we did in the long run), that removes the threat in the first place.

Can BC generate a list of "UnOpened" emails from a campaign?

I am reviewing the statistics from our recent email campaign.
Is it possible for Business Catalyst to generate a list of our customers within the "UnOpened" category.
Any suggestions would be greatly appreciated. Thanks.

It isn't. I believe you have to get the list and get the list of customers who opened and then use Excel tools to merge the two spreasheets and get the required list.
Please note that the opened rate may not be accurate. Customers may have seen and read the newsletter without downloading images, which is required for recording rate, so the actual open rate may be much greater than recorded.
Cheers,
-mario

I have one e-mail address that constantly hard bounces

I have one e-mail address for a client that constantly returns an error of
"An error occurred while sending mail. The mail server responded: <[email protected]> previously hard-bounced. Please check the message recipient "clients email address" and try again"
I also look after the mail server for this user name and I have tried deleting the account and re entering but it makes no difference. Other e-mail clients donut seem to have this problem.
Any ideas?
g

A soft bounce may mean that the mailbox if full., but a 550 error har bounce code sent from the server usually describes when the email address does not exist or is otherwise permanently not available.
Perhaps due to a typo in the email address or that email address is no longer valid.
Or maybe there have been several soft bounces that converted to a hard bounce.
Could the server be blocking the sender email address (possibly as part of a spam defence system), so the email is not delivered to recipient if sent from that particular email address.

When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

Field Merge in Subject Line - Increasing the Hard Bounce Rate?

Hey All,
We did a little A/B test recently. By "little" I mean two different tests, 250 recipients in each test). We wanted to test the option to insert Field Merge in the Subject Line. We took 10% of 2 specific groups of costumers and sent the two options:
1. Salutation LastName, Register Now and Secure a Tuition Scholarship
VS.
2. Register Now and Secure a Tuition Scholarship
As said above, we did the same test twice to 2 different groups.
The results was, unsurprisingly, in favour of the Subject Line with the Field Merge BUT - - - - - We saw that not only the Open Rates or Clickthroughs were higher, but also Hard Bounce rates were higher (3 Hard Bounces when we used Field Merge vs. 0 when we sent a plain text SL)
Do you think that the usage of Field Merge in the Subject Line could be the reason for the higher Hard Bounces rates?
Thank you,
Ziv

You should be able to get some more precise information from your Xorg logs, but I would bet it is related to the evdev driver. Some of the options in your xorg.conf no longer work with the latest version. For now you should be able to either map your mouse directly to the appropriate /dev/event* entry or change to the standard mouse driver, both of those methods should be in the wiki.
You are supposed to be able to use the evdev driver without the input section of your xorg.conf by using dbus/hal autodetection, but AFAIK at the moment the xorg-server package still isn't compiled with hal support, so you would have to patch and rebuild the package.

Simple Email Campaign - Extracting reports

Hi everyone,
I have a simple email campaign running (still active) and I am wondering how you can export the clicks, opens of this campaign. I can't see it in Insights as a campaign and there's nothing in the settings apart from campaign audit, entry and exit lists.
Thank you,
Edina

That's actually a very good point to make. Here's why I think it might not be working. Originally, that "Create a Simple Campaign" option did not exist. That came about during a release at some point last year. Prior that point, the only "Campaign" option was the Campaign Canvas (Create or Open) and the Campaign reporting was setup to be very literal because there are also automation programs in the Program Builder.
So, to make a long story short, it sounds as though Eloqua, for reporting purposes is defying their own literary definition here by treating a "Simple Campaign" identical to the old email send option from the email builder. This being the case, I would recommend that for the time being, you use the Email Analysis reports in Insight to look at the clicks/opens/etc of the campaign. However, it is probably a good idea to bring it up to your Eloqua rep because now that they have expanded the definition of what a "Campaign" is they should be more clear in Insights.

Hard Bounces from Email Campaigns

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