Email issue with ISP - advice appreciated

We seem to be having a strange issue with email and our ISP.
Using OS-X mail, all patched up and on the latest versions of everything. Every two or three months email stops working with no warning, errors or notification. The ISP says that we have been blocked due to excessive failed password attempts, even though it's been working for two months and no passwords have been changed.
The only way around this is to have the ISP unblock the ipaddress and on the local system delete the ISP certificates from Keychain (login) access, although on one occasion when the ISP was being particularly slow, simply deleting the certificates did the trick.
I'm not getting anywhere with the ISP - I am unable to get past first line support and pre-formatted answers telling me how to reset my passwords and what combination of numbers, letters and characters make up a good password. (Nativespace in case you're wondering!)
Advice appreciated. "Leave Nativespace" is already being considered,
thanks and regards
Simon

Meant to say, the certificates are up to date and haven't expired when the email fails.
My system has several email accounts going through the same server at the ISP - sometimes they all fail, sometimes only one or two.

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