Email mail merger - apostrophe changes to the number 1

Good morning
I have created an email mail merge in Word to be sent via Outlook. Some apostrophes (not all - only those 2/3 down the document) appear in the sent email as the number 1.  I have tried saving the Word document as an HTM and then sending but the same thing occurs.  The email is being sent as an HTML (text does not present well).
Any solutions?
Thanks
Judi

Have you tried restarting or resetting your iDevice?
Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

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