Email submit problems

I created a form and used the email submit button but found the data was being sent XML instead of PDF as needed. Deleted the submit button, created a standard button, set the Mailto URL, and send as PDF. I can get the email client to launch (outlook2003) on the pc I have Designer 7.0 installed on but if I put the file on a web server or on another users desktop, the submit button does nothing.
All computers are running WinXP SP3, Outlook 2003 mail client and have Adobe Acrobat Reader 9.0 installed.
I verified the security settings, it says this form can be viewed by all versions of Acrobat.
I've read numerous posts throughout Adobe's Knowledge base cannot find anyone else who has the same problem I do,
Has anyone any suggestions?
Thanks,

There are couple thing you can try with......
1. Use try-catch block to analyze what is happening with email request
2. Make sure default setting on browser are set right.....
for example: For IE browser Properties>>Programs>>Email Client: make sure thy have set the Out Look on each individual machine you will use this.
3. Finally you may have to assign additional User rights (check ReaderExtensions) to enable email functionality.
Good luck,

Similar Messages

Email Submit Problem

I have designed a form that submits the xml data by email. I can see the sent email in my sent items folder. I can forward the sent email to the same email address I have on the submit button, and the forwarded email arrives with the xml file attached. But the original email sent by clicking the submit button never arrives.
I decided to redo the form, as I added the submit button after the fact. This time I went through the New Form Assistant, and let it create the button. I then opened the original form and copied and pasted the fields into the new form. This time the form went through okay... but I was getting the "failure to validate" error message for the email field. SO I deleted the email field and redid it dragging in the custom field email. The "failure to validate" error message disappeared, but so did the email into cyberspace. (Again, I can see it in my sent email folder... endless loop.)
Can anyone help me here?

Now I am getting at least this response, but not sure from where:
This message has been rejected because it has
a potentially executable attachment "Microsoft Office Outlook 2003.lnk"
This form of attachment has been used by
recent viruses or other malware.
If you meant to send this file then please
package it up as a zip file and resend it.

Email Submit Button problem

I used the Email Submit Button on a couple of forms but it is not working. It creates an email, but the attachment is in .xml format. If I change it to Submit As: PDF, it does not create any email at all. I would like it to create an email with an attachment in pdf format that keeps all the user entered data. Impossible?

Hi,
Try doing the following
try using the simple 'Button'. In the button's object properties, in the tab named 'field', select 'Control Type: submit'.
Then, in the 'submit' tab in the object properties, choose PDF in the 'submit format' dropdown field.
In the 'submit to URL field' type:
mailto:nameataddress.com?subject=mySubject&body=Done
You may need to adjust the e-mail address, subject and body text.
Regards
Ayyapparaj

Problem with Email Submit Button in Interactive Form

Hi All,
I am using EMail Submit Button in InteractiveForm.
At run time when i click on this button then it is sending this pdf file in the form of .xml file at given Email address but i want to send pdf format only.
Can anyone help me how to solve the issue.
Thanks & Regards
Dinesh Kumar

Hi,
Try doing the following
try using the simple 'Button'. In the button's object properties, in the tab named 'field', select 'Control Type: submit'.
Then, in the 'submit' tab in the object properties, choose PDF in the 'submit format' dropdown field.
In the 'submit to URL field' type:
mailto:nameataddress.com?subject=mySubject&body=Done
You may need to adjust the e-mail address, subject and body text.
Regards
Ayyapparaj

I want to have users submit the form in PDF format but it doesn't work using the email submit button

Hi all,
I have a form that I want to be returned to a specific email address as a PDF File. This is so that reservations people can open the pdf, and extract the information from it. Keeping it as a PDF will allow them to easily read and use the form.
When I use the "Add and Email Submit button" approach, as outlined in the "How to" area, everything works fine, except that the format of the submitted file is in xml, not Pdf which is what I need it in.
I then tried adding a Button to the document from the Library, and set it's "Control Type" to "Submit". This provided me with the submit sub-tab, where I set the "Submit Format" to PDF. In the "Submit to Url", I entered the following - "mailto:[email protected]" (without the quotes)
The first approach works, but is not in the PDF format that I need (I believe).
The second approach keeps giving the following error when one selects the submit button - "This operation is not permitted".
We use Lotus Notes (yes, I know...not my favorite either, and it may be the problem here).
Any help that might be provided is greatly appreciated!!
Rob

Thanks, but, using the "free" version of Reader, there is no opportunity to open nor import the xml data - the menu options do not exist - there is no import listed.
If we try to open the xml file directly, then we get an error - something to the effect of "unsupported file type, or the file is corrupted".
I just noticed in my Pro version that there is the command File ->Form Data ->Import Data to Form... command. Is this what you are referring to?
What do you recommend? Perhaps the easiest thing to do would be to purchase a few copies of Acrobat Pro for the reservations people to use? I was hoping that the free version of reader would do it, but perhaps not?
Thanks again,
Rob

ADOBE LiveCycle Designer 8 - EMAIL SUBMIT BUTTON DOES NOT WORK

I created a new form in Adobe LiveCycle Designer 8, but the email submit button, nor a regular button assigned with a 'submit' function will do anything. It should initiate a new Outlook email but it does not. My default programs are set correctly (default email program and the default "mailto" program are set to Outlook). This document was created not only with ALC8, but on a Windows Vista PC with MS Office 2007. I ran a test to see if it would work on a WinXP SP2 machine with Office 2003 and it still did not work.
Can anyone help?

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

Email submit button is not working

Now facing strange problem for email submit button. A custome script (event.target.submitForm) is used for sending mail. It is working well adobe reader 9.1 but getting block Acrobat X pro. Also update reader can not submit the form by mail.
A pop box appears which says Acrobat does not allow the connection to:..........
I was trying to allow the restriction but not get any option to select. Edit > preferences > Trust Manager > change setting > under manage internet access I cannot edit any option.
Has adobe changed any policy? How can I submit form by email?

The email button can only work for Reader users if the document is Reader-enabled with Acrobat (or LiveCycle Reader Extensions). Do you have Acrobat?
For the text field problem, you just have to make them multiline. In LiveCycle Designer, select a text field, open the Object palette, and select "Allow Multiple Lines" on the Field tab. You may want to also select "Limit Length to Visible Area".

Email submit button issue

Hi Guys,
I have designed few forms recently and i am fairly new to livecyle, I have actually 2 issues, bit odd and i have tried to be as much discriptive as i can.
email submit button on all my forms works but it sends email to one perticular address and not to one that i programmed it to.
I.e. Form 1 - email to [email protected] - when i press submit button it will send email to [email protected]
Form 2 - email to [email protected] - when i press submit button it will send email to [email protected]
Form 3 - email to [email protected] - when submit button is pressed it sends email to [email protected]
Now when i use this button on actual form it sends email to right addresse but it is obviously in XML format and wouldnt work for us, when i use button on distributed copy of the form (created via distribute form button) it sends email to wrong addresse in PDF formate (which is the formate we like).
Also whatever i put in Email Subject box - it will always put "submitting completed form" in the email subject line.
Not sure if it makes any different but we use outlook and i have tried this from several pcs.
I think i have cheked and rechecked everything and can't fix it, any help would be great.
Process i use to create this button is - Insert >standard>email submit, i will then put desired email address and email subject in relevant fields under Object pellette.
Thanks,
H

There are two ways to set the adress in LiveCycle I know:
1st is with the button itself, second is with Javascript/Formcalc.
If I got you right and you have 3 different forms you could search for the [email protected] adress in the xml's and exchange it there or check out where the form gains the mail adress from. It's the easiest method to get rid of something you are not that sure where it is located in the form but know what it does ;D . (I had some similar problem since I overtook forms of someone else.)
Did you check this thread out? http://forums.adobe.com/thread/462681?tstart=0
Paul gave an example there how to deal with the various things on mail buttons.
Edit: PS: On which event did you script it? Normally you can't script on the mail button itself so you need a fake button like Paul said.
I'm also not good with Reader Extensions, since I can't experiment with those sry

Email Submit Button - Crash (Not severe)

To reproduce:
1. Create a new blank form. Select Next.
2. Select Defaults. Select Next.
3. Select any Return Method (E.g. Print) Select Next.
4. Select Finish to start.
5. Insert an Email Submit Button.
6. Leave the Email Address and Subject fields blank.
7. On the click event for example, type a code (e.g. app.fullscreen = true;)
8. Going back to the email field type an email address or subject.
9. Designer wouldn't be able to catch the error and crash.
This bug report is tagged as not severe since users can circumvent by simply avoiding this sequence. Note that other similar actions may trigger this event.

Alan
Though not an expert, I've created a few forms with the Submit by Email button. If you've already done this then sorry for asking, but did you go through the Acrobat Distribution (Forms>Distribute Forms)process after creating the form in LC8? As far as I can tell the email submit button doesn't work without this stage.
This confirms the email submission address, then sets up a dataset to be saved in a location of your choice.
filename_dataset_0001.pdf
then a file type that can be edited, saved and submitted by Reader users:
filename_pub_0001.pdf
You can save this to your intranet server or email direct to the recipient.
When the submit button is then used you receive a copy of the whole form which on opening will prompt you to add it to the dataset. Receiving and adding multiple forms to the data set is straightforward. You will see them all listed in the viewer above the form itself. From here you can also then select and export the data to Excel via xml or as a csv file.
Note that any changes you make to the form should be to the original document and the distribution process repeated, otherwise the functionality of the form will be affected.
That's about the limit of my knowledge I'm afraid, therefore if you have already tried this and are still having problems then hopefully someone else can help out.
Regards

Email Submit button issue after distrbution

I am trying to distribute and collect forms at work using the email submit button. I am able to successfully submit the form when in preview mode, however something happens when I use the distribute function. I distributed the email to my office as a test and when they click Submit they get a Check Names window that says: Microsoft Outlook does not recognize "1. Double-click the attachment."
I also attempted to use my home computer (where I do not have Outlook) to submit the email and had no problems submitting (using gmail).
What is going on, and how do I fix it?

I didn't so much resolve the issue, as found a way around it. Since the problem only arose when using the email distribute button, I just didn't use it and emailed the survey as an attachment through outlook.
I suspect the problem comes from upgrading Adobe Acrobat, but no one seems to know.

Email submit button created in LC ES2 causes Acrobat and Reader to crash

I've created a form in LC ES2, and included an email submit button. When I open this form in Acrobat Reader 10.1.3, click the submit button, and specify "Desktop Email Application," as opposed to the "Internet Email" option, no email is generated, Reader locks up and requires force closing. This happens also with Acrobat X Pro. With both programs, it happens (1) when the form is Reader enabled AND when it's not, (2) when I use an http submit button with a submit to URL of: mailto:[email protected], and (3) when I use a standard button, with control type "submit" and a submit to URL of: mailto:[email protected]
I AM able to save the form in Acrobat Pro and in Reader (when rights are enabled), I just can't email it.

Have had the same problem for years. It crashes for me when i just try to email within acrobat. Not sure if its a problem causes by my work network or if it is just another thing never to be fixed by Adobe.

Email submit button - email subject doesn't work

I have a form I created in Livecycle. I have an email submit button.
The properties of the button let me change the subject of the email. But no matter what I set that to, when the button is click it will only send the form saying "Submitting Completed Form"
I cannot get it to change to anything else!
I am using a manual distribution method (also when saving it will let me rename the form, but then just creates a _distributed.pdf file that is the same name as the form).
Also the email to never changes. I can set it to whatever I like, but when I distribute, it will also go to the person designated when I made the form.
I'm using ES2 on Win 7 64 bit.

What type of CC are you using. The only supported ones are Master Card and Visa. If you are using a different one then it will not allow you to use the Submit. I appolgize, I want to be sure of the issue.
If you are still having problems the next step is a partial erase on the device. Here is a link on how to do that process:
http://kb.palm.com/wps/portal/kb/common/article/23197_en.html

Email Submit Issues

I currently have Adobe CS4 now. The problem I am having is with the form emailing to the person I specified in the Email Submit button. Instead, it wants to email to me. I never had this problem with the previous version. I create a form, I add a person to the submit email, I distribute the form, they ask me for an email again, and now when they fill out the form, it sends to me instead of the person I specfied in the form itself.
So, I had to reinstall LiveCycle because I moved to Windows 7. I created a form for a user again. I put her her name as the Submit to Email. When I distributed, it asked for an email there as well like before. This time I put her email in that place. Now, of course, it emails to her, but if I try to create a new form now for someone else, it still wants to email to the prevous person.
Does anyone know why this is happening or how I can fix it. LIke I said, I never had this problem with the prevoius LiveCycle. I just don't get why it will not submit to the person's email I entered for the Submit button.
Thanks.

I'm running Acrobat 9.0 Pro. I saw in the identity there that it was the other lady's address that I keyed in Lifecycle. I just changed that one back to mine.
I've been using LifeCycle for a long time now and just never had this issue with the Submit Email address going to a different address before in the other version.
In the previous version I was using, when I distributed the form and tested it, it went to the person's address entered for the button and not to me.

PDF file size increases when I add a Email Submit button

Hello,
My PDF form is 87KB. Once I add a Email submit button the file size jumps to 525KB. Why?
Reason this confuses me is that it seems to be inconsistent. I have added this function to other PDF forms and the file size only increased a few KB. Every now & then adding a button or Javascript will increase the file size.
I have retraced my steps over & over, but I cannot find a answer to why this is happening.
Thanks for the help everyone!
-CM

The problem is the font. Use Helvetica instead. When you do, Acrobat/Reader actually use a version of Arial anyway.
When you use one of the non-base-14 fonts (Helvetica, Times, Courier, [and their bold, italic, bold italic variants] Symbol, and Zafp Dingbats) for a form field, Acrobat has to embed the entire font in the file, and some can be rather large. The base-14 fonts are guaranteed to be available for use by the compliant PDF viewer, so there is not need to embed them in the file. A viewer is allowed to substitute suitable replacement fonts, which is what Acrobat/Reader now do.
The problem is you can't simply go back and change the font to Helvetica and see the full size reduction that you'd expect after you do a Save As. This is because Acrobat does not clean up everything as well as you might expect. So what you have to do is go back to a version of the form that does not have the button, or copy & paste the field from the old form to a new PDF that doesn't have any fields, but delete the button first. Then create the button anew.

Email body copy created by email submit button

The body of a message created by the email submit button contains the following copy:
"The attached file contains data that was entered into a form. It is not the form itself.
The recipient of this data file should save it locally with a unique name. Adobe Acrobat Professional 7 or later can process this data by importing it back into the blank form or creating a spreadsheet from several data files. See Help in Adobe Acrobat Professional 7 for more details."
How do I prevent this, or change the default copy?

jimmy,
I've also followed your advice. FYI I'm using LiveCycle Designer 7.1. My only problem is that I can't use HTML markup inside the HTTP Submit Button's URL attribute.
For example, a
tag in the HTTP Submit Button's URL attribute appears as just that inside the email body copy:
. There's no line break.
The default "Submit by Email" body copy message has a paragraph break as seen below:
The attached file contains data that was entered into a form. It is not the form itself.
The recipient of this data file should save it locally with a unique name. Adobe Acrobat Professional 7 or later can process this data by importing it back into the blank form or creating a spreadsheet from several data files. See Help in Adobe Acrobat Professional 7 for more details.
My question is, how can I add HTML markup in the email body copy? Can this be done with the HTTP Submit button's URL attribute or can the Email Submit Button be customized to change the above email body copy?

Email submit problems

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