Emailed Sales Order Acknowledgements - how to reprint without email

We are in the process of setting our Order Acknowledgements to email directly when order is saved/changed based upon the presence of an email address in the Customer master i.e. if email address is present, then email it else print it. But if we ever need to print an Acknowledgement for any reason (e.g. shop floor query) for a Customer with an email address, is there a way of doing that without removing the email address.
Thanks
Jim Jackson

Hi,
For this you have to define two acesses and include them in the Access sequence.But the Access for the printing should be at the top. Take for example One Access would be "1" Table "1"(Sales org/customer) and do not tick exclusive button here and second one ""10" table "601"(sales org) and maintain the condition records for both.For printing you have to maintain the communication strategy in the Condition record. Now you can select both the outputs when you want to. If you donot want the print output to be picked up automatically ,just make it to be picked up manually.This should hold good for requirement.
Regards
Ram Pedarla

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Emailed Sales Order Acknowledgements - how to reprint without email

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