Emails From a Few People are Large and Are Slow to Load

We have three or four people who, when they send a normal, text only email on our Microsoft Exchange server using Outlook 2013, it results in an email
that is around 200 KB and takes much longer than usual to load. This has been going on for several months. It only affects these few people, but at least one more person has started exhibiting the problem since we noticed it.

Hi,
Based on your description, the size of emails from these affected users you mentioned increased.
Please check if they use customized organizational forms when sending emails.
Please check if the issue persists when they send email using OWA.
Please check if there is any transport rule against these users in Exchange server.
Best regards,
Belinda Ma
TechNet Community Support

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Emails From a Few People are Large and Are Slow to Load

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