Enable comments & markup

Hello all,
We create postscript files and then have the distiller convert the files to PDF.
A user with adobe reader 9 is trying to use comments & markup to write his comments etc...  Just until recently when he upgraded to 9, he can't add comments anymore.
When i create the PDF i dont put any restrictions on it at all, because i never set the security.
I checked the Documents Properties and the "Commenting" is listed as "Not Allowed".

OK, I have a .pdf form.
It was created in LiveCycle Designer ES 8.2.
I open it in Acrobat Pro 9.1.3 and go to  "Comments > Enable For Commenting And Analysis In Adobe Reader".
This is the message I get:
"This form is interactive and has special features. To save a copy of it that you can treat as any other PDF file, choose File > Print and then choose the Adobe PDF printer. This creates a PDF file that does not have special features, so you can add comments to it or send it out for review."
So I create this special pdf file and then I open in Reader 9 and voila!
There is no comment toolbar, no way to comment.
Tell us all then: what is the PROCESS to go from enabling for commenting in Reader (using Acrobat) to opening the document in Reader and making comments.
Please tell us what we are all missing here.  OR if there is some version disparity that we don't know about.
Thank you!

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