Encore 6 application does not open

I have CS6 master collection installed on my PC, but after getting an 'internal error' message while working in encore 6, the application no longer opens. Can it be repaired? Do I have to reload it? How do I do that when it is no longer an active product?

Without proper system information and other details nobody can tell you anything. Running the cleaner tool and reinstalling is of course always an option, though it may not fix anything at all.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

Similar Messages

One of my applications does not open. how can i delete and reinstall, one of my applications does not open. how can i delete and reinstall

One of my applications does not open. how can i delete and reinstall it?

Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software.

Iphoto application does not open

Installing all updates within one week of release. Last month March 2015 installed all current updates and I do not recall the exact update but there was one that allows for a future iPhoto app to be readied to use with the new release of Yosemite 10.10.3 but as of now my iPhoto application does not open. Clicking on icon in applications does not work. Whats going on ?
iMac 21.5" 2011 v. 10.10.2 Everything has always worked until now

What happens when you try?

My applications does not open only working apps are safari and finder

Since the last update my apps does not open. I dowloaded yestaerday an app from the app store and it does not open it generates an erron message

That did no t work I also download a new app from the app store and it does the same thing. It just generates the error message that the application quits unexpectedly and that the report was sent to Apple.

HT201250 time machine application does not open

Tried to open Time Machine but the application does not start up.
Software is up to date.
Preferences are set to "on" with oldest backups from November 2011 and plenty of room left on external hard disk unit.
Need some tips or tricks to be able to search a recent backup for missing files.
thanks!

Please try each of the steps below that you haven't already taken.
Step 1
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.
Click the Clear Display icon in the toolbar. Try again to enter Time Machine. Post any messages that appear in the Console window – the text, please, not a screenshot.
Step 2
Open the backup volume in the Finder. You should see a folder with the name "Backups.backupdb". You should not see a file with a name ending in "sparsebundle". If you do see that, the backup was created over a network and can only be used that way.
Step 3
Launch Disk Utility and select icon of the backup drive in the pane on the left (not any of the volume icons below it.) At the bottom of the window, you should see this:
Partition Map Scheme : GUID Partition Table
If the partition scheme is anything else, the drive has to be repartitioned (with the loss of all data.)
Step 4
In the Finder, select Go ▹ Go to Folder... from the menu bar, copy the text on the line below into the box that opens, and press return:
~/Library/Preferences/com.apple.finder.plist
Move the selected file to the Desktop, leaving the Finder window open for now.
Relaunch the Finder by selecting  ▹ Force Quit... from the menu bar, then selecting Finder and pressing return. Your Finder settings will be lost.
Try again to enter Time Machine. If you still can't, put back the file you moved to the Desktop, replacing the newer one that will have been created in its place.
Otherwise, close the Finder window you opened and delete the file you moved to the Desktop. Recreate your Finder preferences.
Step 5
Boot in safe mode by holding down the shift key at the startup chime. Try again to enter Time Machine.
Note: If FileVault is enabled under Mac OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode.

Terminal application does not open automatically a window

Suddenly (but don't know when exactly because I don't use this application very often), Terminal will not open by default the window specified in Preferences>Startup. It will simply display nothing and I have to manually choose a window from the menu. I am not sure when this happened for the first time but I am pretty sure that in the past it used to open a window.

Hello Bonnie:
Try rebuilding the mailbox (Open mail, select the mailbox, go to the menubar>mailbox>rebuild).
If that does not help, trash a preference file (com.apple.mail.plist) and restart.
Barry

Adobe Reader X process starts but application does not open

I have Adobe Reader X installed on a Windows 7 64bit OS. Most of the time (95%) when I try to open pdf files that I've saved locally or on the web the process (AcroRd32.exe) will start, but the application and the file do not actually open.
Sometimes I can shutdown the computer and restart and I'm then able to open pdf files.
I have tried uninstalling and reinstalling the application, but the status does not change. I still continue to have problems opening pdf files.
I have searched, but cannot find this issue in the discussion board...most users get some type of error. I checked the event logs on Windows and there are no errors.

Hi Antonyd22,
I've found the same issue using Acro Reader 9 on Windows XP.
Sometimes, when I try to open some PDF documents which are locally saved on my computer, the process AcroRd32.exe (and AcroRd32Info.exe) starts immideately, but the window is not shown for a long time (more than some minutes); trying to start Adobe Acrobat Reader from start menu, the window is shown immideately but it becames "not responding".
It seems that this behaviour is related to some recent file that it is not more accessible (perhaps because it was located on an unavailable network path).
To solve this issue, try to reduce the number of recent files (Edit -> Preferences -> Document -> set "Document in recently used list" to 1) and to open a PDF file that it is available locally (in order to set the last used file); then close and restart Adobe Acrobat.
In my opionion it is a bug that it is still present with Adobe Acrobat Reader 9.4.7.

Application does not open?

Hi,
i wonder if anyone can help me. I have an Imac g4 17 inch (which i have had for over two years). I have a really strage problem. For some reason when I try and open Photoshop CS nothing happens. If I try an open it from the Dock, the icon bounces as though it is trying to open but then nothing happens. Similarly, Adobed Imageready is part of Photoshop CS and this will not open either? All other applications open fine and I have not experienced anything unusual with my mac? I have tried trashing the applications folder and re-installing but I am still having the same problem?
If anyone has any ideas they would be greatly appciated as I am a graphic designer who uses photoshop a lot.
Thanks in advance
Steve

Hi, Steve and Francine —
Thanks so much for "chipping in" on this, Francine!
Steve, in case you're not completely familiar with Francine's final suggestion — it's intended as one means to help isolate the problem (if it "works"), and may very well be a good place to start on this issue. What's involved is setting up a new, temporary "test" user account with administrative privileges — then logging into this account, and testing the problem behavior to see whether it persists.
If the behavior is "gone," then in ~all probability, the issue lies in your user account — and the next thing to try is to delete related .plist files associated with your user account. In an ~odd case like adobe apps — that install other stuff into your user account, too — there may also be other things to consider.
If the behavior persists in the "test user" account, then there are more systemic issues to consider — including, possibly, un-installing.
[I learned ~all this from Francine originally...]
I was hoping that the Adobe Photoshop forum would have the answer for you. I haven't probed it too deeply, myself...
If you decide to proceed with a more thorough "seek-and-un-install" process as Francine has explained — but have problems — I might be able to help a little. That's because I have a list of what was installed on my eMac as part of Adober Reader — if you need to isolate its files. (You've mentioned Photoshop CS and ImageReady; I don't know what other Adobe apps you may have — and, thus, whether Reader is really a conflict.)
Because of Adobe's "unfriendliness" — both in installing and un-installing — I've gotten into the habit of carefully tracking both the installation process and all the changes on my HD after installing one of their apps. That is (I'll admit this seems ~ridiculous, but...), I do a "show all files" from their installer, and I comb through my HD and the installer.log file that's created in ~/Library/Receipts/com.adobe.Reader/ as part of the installation. I even take screenshots of any alerts, etc. I didn't quite understand during the installation. Then I paste all this into a TextEdit doc for future reference.
One lesson from that may be useful to you now — if you find can this ~/Library/Receipts/com.adobe.Reader/installer.log file from the installation — I'm unsure whether it's been overwritten by your re-install(s) — and double-click on its icon, it'll open in Console and provide a list of what was installed where.
The other issue I'm mulling over is whether an aspect of Tiger's Finder or LaunchServices could be involved — but I think you're much better off trying the "test user," Adobe's forum, and more-thorough uninstalling/reinstalling first...
Good luck!
Dean

My Creative Cloud application does not open correctly, I don't understand why ! the window open, but there is nothing inside... Why ?

Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
I've reinstalled but nothing change !
Thank you for your help...

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Application does not open and not display errors.

The application is CoView.
It worked perfectly, but one day try to use it and did not work.
The process starts and then ends without displaying any error window.
I have two files .WER
I ran the application on other computers and works smoothly.
WER 1:
Version=1
EventType=BEX
EventTime=130399332155377318
ReportType=2
Consent=1
UploadTime=130399332159097531
ReportIdentifier=ad3c8519-b173-11e3-b6ae-e89a8f5714d9
IntegratorReportIdentifier=ad3c8518-b173-11e3-b6ae-e89a8f5714d9
WOW64=1
Response.BucketId=2576984702
Response.BucketTable=5
Response.type=4
Sig[0].Name=Nombre de la aplicación
Sig[0].Value=Coview.exe
Sig[1].Name=Versión de la aplicación
Sig[1].Value=1.0.0.50
Sig[2].Name=Marca de tiempo de la aplicación
Sig[2].Value=4eb647e0
Sig[3].Name=Nombre del módulo con errores
Sig[3].Value=StackHash_aed7
Sig[4].Name=Versión del módulo con errores
Sig[4].Value=0.0.0.0
Sig[5].Name=Marca de tiempo del módulo con errores
Sig[5].Value=00000000
Sig[6].Name=Desplazamiento de excepción
Sig[6].Value=009a8c20
Sig[7].Name=Código de excepción
Sig[7].Value=c0000005
Sig[8].Name=Datos de excepción
Sig[8].Value=00000008
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.1.7601.2.1.0.768.2
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=3082
DynamicSig[22].Name=Información adicional 1
DynamicSig[22].Value=aed7
DynamicSig[23].Name=Información adicional 2
DynamicSig[23].Value=aed7c9ba82945319e1d7cbfc9080cd46
DynamicSig[24].Name=Información adicional 3
DynamicSig[24].Value=55a6
DynamicSig[25].Name=Información adicional 4
DynamicSig[25].Value=55a6cd71f28082ccc92d753c7364d4e0
UI[2]=C:\CoView\Coview.exe
UI[3]=comic viewer dejó de funcionar
UI[4]=Windows puede buscar una solución en línea al problema.
UI[5]=Buscar una solución en línea y cerrar el programa
UI[6]=Buscar una solución en línea más tarde y cerrar el programa
UI[7]=Cerrar el programa
LoadedModule[0]=C:\CoView\Coview.exe
LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\windows\syswow64\kernel32.dll
LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\windows\system32\MSVBVM60.DLL
LoadedModule[5]=C:\windows\syswow64\USER32.dll
LoadedModule[6]=C:\windows\syswow64\GDI32.dll
LoadedModule[7]=C:\windows\syswow64\LPK.dll
LoadedModule[8]=C:\windows\syswow64\USP10.dll
LoadedModule[9]=C:\windows\syswow64\msvcrt.dll
LoadedModule[10]=C:\windows\syswow64\ADVAPI32.dll
LoadedModule[11]=C:\windows\SysWOW64\sechost.dll
LoadedModule[12]=C:\windows\syswow64\RPCRT4.dll
LoadedModule[13]=C:\windows\syswow64\SspiCli.dll
LoadedModule[14]=C:\windows\syswow64\CRYPTBASE.dll
LoadedModule[15]=C:\windows\syswow64\ole32.dll
LoadedModule[16]=C:\windows\syswow64\OLEAUT32.dll
LoadedModule[17]=C:\windows\system32\IMM32.DLL
LoadedModule[18]=C:\windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\windows\SysWOW64\nvinit.dll
LoadedModule[20]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll
LoadedModule[21]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvd3d9wrap.dll
LoadedModule[22]=C:\windows\syswow64\SETUPAPI.dll
LoadedModule[23]=C:\windows\syswow64\CFGMGR32.dll
LoadedModule[24]=C:\windows\syswow64\DEVOBJ.dll
LoadedModule[25]=C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\nvdxgiwrap.dll
LoadedModule[26]=C:\windows\system32\VB6ES.DLL
LoadedModule[27]=C:\windows\system32\uxtheme.dll
LoadedModule[28]=C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Chrome\Hook\rpchrome150browserrecordhelper.dll
LoadedModule[29]=C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[30]=C:\windows\syswow64\SHELL32.dll
LoadedModule[31]=C:\windows\syswow64\SHLWAPI.dll
LoadedModule[32]=C:\windows\system32\SXS.DLL
LoadedModule[33]=C:\windows\syswow64\CLBCatQ.DLL
LoadedModule[34]=C:\windows\system32\CRYPTSP.dll
LoadedModule[35]=C:\windows\system32\rsaenh.dll
LoadedModule[36]=C:\windows\system32\dwmapi.dll
LoadedModule[37]=C:\windows\system32\RpcRtRemote.dll
LoadedModule[38]=C:\windows\system32\asycfilt.dll
LoadedModule[39]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Dejó de funcionar
ConsentKey=BEX
AppName=comic viewer
AppPath=C:\CoView\Coview.exe
WER 2
Version=1
EventType=PCA2
EventTime=130399340052789024
Consent=1
UploadTime=130399340053469063
ReportIdentifier=846b91ad-b175-11e3-b6ae-e89a8f5714d9
Response.BucketTable=5
Response.type=4
Sig[0].Name=Firma del problema 01
Sig[0].Value=CoView.exe
Sig[1].Name=Firma del problema 02
Sig[1].Value=1.0.0.50
Sig[2].Name=Firma del problema 03
Sig[2].Value=comic viewer
Sig[3].Name=Firma del problema 04
Sig[3].Value=CoView. Infomap, consultas informáticas Miguel A. Padrón
Sig[4].Name=Firma del problema 05
Sig[4].Value=Infomap. Miguel A. Padrón
Sig[5].Name=Firma del problema 06
Sig[5].Value=200
Sig[6].Name=Firma del problema 07
Sig[6].Value=-1
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.1.7601.2.1.0.768.2
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=3082
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Compatibilidad de programas
ConsentKey=PCA2
AppName=comic viewer
AppPath=C:\CoView\CoView.exe
What can be the problem?
help me please!
thanks!

Hello,
You'd need to ask the vendor of the software.
Karl
When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer.
My Blog: Unlock PowerShell
My Book: Windows PowerShell 2.0 Bible
My E-mail: -join ('6F6C646B61726C40686F746D61696C2E636F6D'-split'(?<=\G.{2})'|%{if($_){[char][int]"0x$_"}})

Adobe Encore Help does not open

Help/Adobe Encore Help in Encore 2.0 does not open.
Where is the help file located, and how to access it from the Help button?

The first time you try to open it, it could take a minute or so, but if you have waited 10 minutes and gotten nothing, then there is a problem.
Have you tried uninstalling and reinstalling the application?

Adobe Help (F1) Does Not Open - Applies to All Applications in TCS 3.5

I've installed version 3.5 of the Technical Communications Suite (TCS) on a windows XP 32 computer. All of the applications open as they should but the HELP for each application does not open. Any suggestions?

So you've copied the contents of the DVD into some folder on the server & then are running the installer at a workstation by browsing to it on the server drive. Does the workstation have full admin rights? Remember, if installing on Vista or higher, you have to manually "give" yourself full rights to your C:\ drive - it doesn't happen automatically like it did with XP.
I'm still not positive that installing this way will work correctly. If you think it is, try running the AIR runtime (freebie off the Adobe website) on the workstation & see if the help appears.
Oh & the workstations have access to the internet, right? If they don't, then you'll definitely need to contact Support to get activated.

Adobe CC applications will not open

I am a Media technician at a University, which has an enterprise licenses for Adobe CC applications. I have been tasked with fixing this issue.
These applications are installed on a large number of iMacs within this dept.
On opening any of the Adobe CC Applications.
The application manager opens and displays "Log in Adobe ID" - This is the first time this has been seen since the iMacs were imaged recently.
I have entered my Adobe ID and password.
Try again to start any application, Application manager Opens briefly then closes and the main application does not open.
I do not have access the original enterprise apple account or enterprise licenses
I would appreciate your advise.
thank you

Please refer to:
Troubleshoot CCM Applet installation and download
CC applications close immediately after launch
https://forums.adobe.com/thread/1243825
Hope it helps you.
Regards
Rajshree

Photos does not open.

The application does not open. Only the "report problem" window. Part of the message is:
Application Specific Information:
objc[1786]: '/System/Library/Frameworks/Social.framework/Versions/A/Social' was compiled with -fobjc-gc-only, but the application does not support GC
objc[1786]: *** GC capability of application and some libraries did not match
Thanks.

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Download and install the OS X Yosemite 10.10.3 Combo Update.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.

Captivate 6.0 does not open linked PDF correctly

Hi everyone
We have Captivate 6.0.0.199 and are creating a project that will be delivered OFFLINE (either as html or as exe).
Within the project there is a button that links to an external PDF file.
Result: When launching the published project, the PDF does not open.
I have tested 2 attempts:
#1: I have entered the filename of the pdf just "naked" into the button action field ("zertifikat_de.pdf") leaving out any pathname. After publishing I have copied the pdf file into the same level as the other files (on my local harddrive).
Result: the locally started exe (or html) application does not open the pdf (nothig happens).
#2: I have used the fileselect-box to enter the file location of my pdf; so Capivate stores in the action box this:
"C:\Users\ast\Documents\LBET\translation\43_Captivate\zertifikat_de.pdf"
When publishing Captivate telle me to copy the linked files into the publish folder.
Yes, I copy the pdf into the publish folder.
Result: The published application does open a pdf but THE WRONG ONE! It references to the original source file location where cptx and the original pdf is. When I delete the pdf there, the published application DOES NOT open a pdf.
It seems the published application expects my development filepath on the end user macnine. Thats strange.
We need to make this application run e.g. on CD or in any arbitrary folder.
How can I get Captivate to do this?
Thx.
Alex

If you're intending to eventually deliver this from "arbitrary folders" on a LAN or from a CD ROM, then you're also going to run into lots of issues with Flash Global Security preventing your links from working.
Read up a little on the issue here:
http://www.infosemantics.com.au/adobe-captivate-troubleshooting/how-to-set-up-flash-global -security

Encore 6 application does not open

Similar Messages

Maybe you are looking for