Encore CS3/Windows XP Access Denied error...?

I'm running XP version 5.1 SP3.  I'm trying to build a project, but I keep getting the Access Denied error message.  I've read the fix for Vista, but I don't have the options listed.  This is my first time using Encore, but I know co-workers have successfully used it previously...but none of them have a clue what's going on.  Thanks

Any Matrox involved?
Now, how are you getting your PrPro Sequences into En?
As a test, from PrPro, Export as elemental/elementary streams, i.e. one Video-only and one Audio-only file, per Sequence. For the Audio, choose PCM/WAV 48KHz 16-bit*. Import the Video-only file as a Timeline, and the WAV as an Asset. Drag the Audio from the Project Panel to the appropriate Timeline. Do you get Audio?
Good luck,
Hunt
* If you have a DD 5.1 SS Master Audio Track in PrPro, you will then need to Export that with the SurCode DD 5.1 SS encoder plug-in, as an AC3 file.

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