Encore CS4 no preview?

I'm assuming it's a hardware-specific issue, since i've been unable to find any mention of it - but the Adobe Player preview window for watching back the contents of the timeline in my copy of Encore isn't working at all.
Audio plays back fine, but the preview window is simply grey.
I assume it's the dated Geforce PCX 5750 running in the machine (despite apparently meeting the application's requirements) - but since i've been able to have previews not only in all other video applications - but also my previous version of premiere, i'm slightly confused.
Projects are only SD MPEG 2 too, so it's hardly like i'm taxing the application. Premiere CS4 will play the video back (after rendering) ok.
You'll have to forgive me if i've missed something obvious here. I've moved up to Encore from Ulead DVD Workshop 2. Am I missing some kind of specific export setting that will make this more friendly to Encore? It's telling me no transcode is required.
EDIT: Forgot to mention, graphics card has been patched as have all other operating system/adobe patches.

When you say that the video driver has been "patched," does this mean that you downloaded and installed the very latest version from the nVidia site? Most auto-updating apps. will usually be several versions old. A simple OS hot-fix can render a video driver obsolete instantly, so having the very latest is always a good idea. Just doing the Windows Update and checking drivers will usually never get you the latest.
Good luck,
Hunt

Similar Messages

Disc image file exported from Encore CS4 won't work

Hello,
I have a problem concerning the export of a disc image file in Encore CS4. I recently upgraded to CS4 and wanted to continue my project which I started editing with CS3. While working with CS3 I already did image files from this project for burning and testing the DVD. Back then it worked with no problems.
However, since using the CS4 version Encore does the image without any problem, but I can't use the image file in any way afterwards. I mounted it with Daemon Tools as I did before, but the DVD won't play in any software DVD player I have installed (Media Player Classic, Windows Media Player, Nero Showtime) nor can I access the file structure over a file manager. Nevertheless NeroInfoTool and ImgBurn say there is a DVD in the virtual drive. Then I exported the DVD project into a folder and now I can see the files in the file manger but again no player will play it.
Has anyone experienced this before and is able to help? It would be very appreciated since I don't want to downgrade back to CS3 :-)
It's Encore CS4, Version 4.0.1.048 on a 2,8 GHz HT CPU, 2 GB RAM, Nvidia Geforce 6800 UT, lots of HDD space, XP + SP3.
Thank you,
Chris...

Hey,
thank you both. As I said no player accepts the project exported to a folder. It doesn't matter if I point the player to the video_ts.ifo or just the folder - it won't play. As a consequence I re-installed Encore CS3 in which exporting worked fine and guess what - the exported image and folder output doesn't work either. Since it worked before in CS3 it comes down to the conclusion that either I did some editing to the project that screwed the project or Encore CS4 did. Checking for mistakes in the project and previewing in inside CS4 everything seems fine. So might it be CS4 that ****** up the project file??? I mean it's full of strange bugs so it could easily be that. I even updated my Daemon Tools yesterday and it won't make a difference.
Or could it be something else I haven't considered yet? Any ideas? I just don't want to build the whole project again which might not even work if it's some other error. This is a desperate call for help
Thanks,
Chris...

Encore CS4 Missing Frames/Stops Starts and Blue Screen Crashes During Playback

I'm opening Premiere Pro CS4 with the default presets of HDV Capture, HDV 1080i30 software only mode. I'm capturing from my Canon HV20 using firewire HDV out 1440 x 1080. All goes well during the editing process but when I Dynamic Link and playback in Encore CS4 I observe dropped frames or stop and starts in Encore timeline sequence. At times I may even crash Encore with a Blue Screen. While still running Encore I can go back to Premiere Pro and play the timeline sequence with no issues. I will mention that I have the Matrox RT.X2 installed. But when starting a project I'm doing software only and disabling RT.X2 hardware playback. If I remove all effects in the timeline sequence and then Dynamic link to Encore the playback is normal with no effects. I did exported the Premiere Pro CS4 project using Adobe Media Encoder CS4 with a setting of MPEG 2 Blu-ray 1440 x 1080i 29.97 High Quality. I than import this MPEG2 back into Adobe Encore CS4 and it plays without dropping frames or hang-ups.
Build
Case: Coolmaster-830
Op System: Vista Ultima 64 Bit
Edit Suite: Adobe Creative Suite 4 Production Premium Line Upgrade
Adobe Premiere Pro CS 4.0.1 update before installing RT.X2 Card and 4.0 tools
Performed updates on all Adobe Production Premium Products as of 01/12/2009
Matrox RTX2 4.0 Tools
Main Display: Dell 3007 30"
DVI Monitor: Dell 2408WFP 24"
MB: ASUS P5E3 Deluxe/WiFi-AP LGA 775 Intel X38
Display Card: SAPPHIRE Radeon HD 4870 512MB GDDR5 Toxic ver.
PS: Corsair|CMPSU-1000HX 1000W
CPU: INTEL Quad Core Q9650 3G
MEM: 2Gx4|Corsair TW3X4G1333C9DHXR DDR3 (8 Gigs Total)
1 Sys Drive: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB
Cache SATA 3.0Gb/s
2 Raid 0: Seagate Barracuda 7200.11 500GB 7200 RPM 32MB Cache SATA 3.0Gb/s Using Intel's integrared Raid Controller on MB

Try to remember this:
Encore "Tries" to playback from premiere pro. If you have a full set of previews available, it will play those, but you are probably seeing a lot of dropped frames and choppy video if your previews in premiere are set pretty low. What you can do to combat this--in my experience--is export your video from premiere into a whole file in full format (in a non-lossy format with full frames, and in it's proxy equivalent; I use Prores LT for many projects, and export that as a final output from premiere), then have that encode in an h.264 format (which will maximize smooth motion and quality playback). Now... ...In your encore project, you should be outside of your original formats and in the intermediary that encore will recognize, so you should have it "Locate transcoded file". Once you have done so, it will playback that movie in the preview. I've done it. With CS6 and 4gb ram with a vidcard at 256mb and a core2duo 2.16ghz, it plays fine. With CS4 the encoding takes a while, and if you go to dvd, even longer for compression to work properly. I use Compressor to output AVCHD .264 stream and an AC3 file. When I locate the transcode for BD, I locate the .264 file first, then I get asked for the AC3 file. This allows me to import them both, and have Encore encode them into the transport stream without transcoding. I use Distributed processing to get the job done quickly, as I have minimal access to several computers and have connected them by that method for a Render Farming setup. It works well. With a hardware based device playing back your files, you won't see the same performance in Encore. It has to make two hops already to get to your video, and adding a third (goes from encore to Premiere, then to codec, then plays normally; third step is to external hardware, which eats up processing like crazy when it has to come all the way back to an encoding output to screen through encore, adding more steps for the system along the way) really can slow down the performance in Encore. IF you take the Steps out by encoding a finished playback stream, Encore will handle it quickly with it's own processing. It really does work well. If you don't like it, make your changes in Premiere, then re-encode with your hardware and make an h.264 file for encore again. You can use AME, but you'll always get standard Blu-ray (old file-stream format; lesser res and quality). You can use Compressor to make AVCHD which allows for 264 output that is PSF or progressive that is interpreted as simultaneous fields (fake interlace), or even solid progressive formatting for AVCHD compatible players, and you can render-farm it to speed up the encoding process.

Premiere CS4 to Encore CS4 Export Quality Problems

I recently purchased a non-linear editing machine with an RTX2 Matrox Card and CS4 Professional. After six or seven projects, I finally noticed that all my imported .avi files exported through Adobe Media Encoder and burned through Encore CS4 are not as crisp, sharp, or look like the original high quality SD footage after the DVD is burned like it always used to look in CS2. ( jumped from CS2 to CS4)
These DVDs were of plays, football, and basketball games. It seems that when the camera shoots a close up, the video looks fine but after you shoot from a distance, there is a considerable difference in the footage. ( alomost blurry) I just caught this and nobody has complained but I watched one of my older DVDs I produced with CS2 and it had no quality loss whatsoever. There is a night and day difference
For the sequences, I am using Matrox SD, NTSC, Standard, 720 x 486 and capturing with firewire through the Matrox card. The raw footage is beautiful. The Video Preview Option is NTSC Standard and the Codec is NTSC Matrox DV/DV Cam.
I can playback a timeline from the Matrox card and burn directly to a DVD burner and the footage is perfect, but when I export, I have chosen Microsoft .avi file, Matrox DV/DV Cam/ MPEG2, and MPEG2DVD.
I have even changed the sequences codec to Matrox MPEG-2 I-Frame and tried exporting using that out of Adobe Media Encoder and am getting the same results.
None of my customers have complained yet, but I definitely do not want to continue producing almost blurry DVDs.
I am using Adobe Premiere CS4 Version 4.1.0 and Encore CS4 Version 4.0.1.048 and Matrox Version 4.1.0.23
Can this problem be related to and eliminated by updating my CS4 Production Suite and my Matrox Software.
I was wondering if anyone had experienced this same issue and what solution they came up with or if anyone knew if the updates would correct this important issue. I just filmed a lengthy play that I have to author through Encore CS4 and I cannot release any more of my productions until this problem is solved. This is a big dollar production and I need some assistance on this matter as soon as possible. Thanks Jimi White

Thanks for taking the time to help me out. I just purchased my non-linear with CS4 Production Suite and the Matrox RTX2. I have several projects that I am working on right now and I was advised by Adobe, Matrox, and my non-linear vendor, 1 Beyond, to finish those projects before performing updates.
I also found out that If I export using the MPEG2 8Mbps, it cleared up the video dramatically. We had to go through a number of export presets in order to find out what worked best in Encore. I am going to try to finish the project now and will advise on the results.
This is a basketball highlight DVD and that's when I noticed the problem. My other productions were photos to music, and non sporting events and I didn't notice any problems with those DVDs ( they actually looked decent. Worst part about it was, I finished the project once and burned 18 DVDs, and then reviewed one of them and found the problem. I have to start over and just eat the DVDs printed and all.
Thanks again, it was nice of you to get back to me.
Jimi

Blu-ray Motion Menus in Encore CS4

Okay. Just upgraded to Encore CS4 from CS3. Few nice changes.
Have crashed about 10 times (in one hour) doing simple things like, assigning folders, playing video, adding menus. Can anyone say maintenance release???
Here's a question...
WHY CAN'T I SEE THE VIDEO I HAVE ASSIGNED TO A MENU WHEN I SIMULATE?
This was working in CS3 now it's NOT in CS4. Tried on two different machines, one with ATI card an the other with nVidia!
ADOBE... are you there???

That's right. CS4 simply behaves different to CS3!
I have never had to render out a menu to preview it. We only create motion menus for Blu-ray and only use highlight layers from Photoshop. In CS3, when you right clicked on a menu in Encore and clicked "simulate from here", you would see your highlight layers over the video immediately.
NOW, with CS4, you must render out the menu after clicking "simulate from here" to see it. VERY annoying but I'm sure Adobe did this for a good reason.
Pop-up menus I am glad to report actually work! We haven't figured out how to create motion pop-up menus yet but I suspect this is not available yet in Encore.
If anyone knows any differently, I'd love to hear it.
What's fixed and I'm SO GLAD is that during simulation, the SKIP FORWARD chapter button WORKS!!! In CS3, you had to pause the video and then could skip forward. Now, like any other normal program, while the video is playing, you can skip forward.
I would thank Adobe for fixing this but, let's face it, this just should have worked in CS3!
Regards,
Darren

Encore Cs4 blu_ray authoring

Hello all I would like to share with all good people around my experience with Encore cs4. So far had to dig around and follow some hints within encore help and solved the following problems:
1- Now I can import DTS in the Blu-ray timeline project and build was successful.
2- Blu-ray subtitles issues generated error "Graphics ....Subtile set too close etc " also solved : Had to secure a gap of minimum
2 Frames between each subtitle - (actually I prefer to work on a gap of 4 frames to be on the safe side).
Now my headache is as follows maybe someone can help:
Project consists of a H264 1920x1080 HD timelime of around 3h.22 with menus motion menus and all the good stuff u can get out this software
and I am using 3 subtitles tracks English,French and German:
1- when linking the subtitles menu buttons respectively for each 3 subtitles tracks as follows : speficy link then the main timeline and the subtitle track number - during playback when I go to the subtitle menu to change from one subtitle to another instead of resuming it starts all over again from the very beginning of the movie.
2- Tried to animate my scenes selection menus- built took nearly 1 day and a half almost 2 days - compared to 25 minutes for a blu-ray folder of 25 GB or 1h 10min when burning directly to blu-ray disc with no scenes selection animation.
Hope someone can help and sure I am ready to share with you and extend any help needed .

Hello again John ,
Linkinking Subtitles tracks.
After linking each button this time to itself and specified the track language number as recommended.. during playback I accessed the subtitle menu through the Pop Up menu and there selected the button to switch to another track, and I can see that it has been activated since the highlight changes to Yellow ,then I scrolled down in the same menu to the "Resume" button and selected it - when activated, the "Resume" button loses its assigned function apparently and the disc exits as if I pressed the STOP button on my remote control. I was really puzzled towards this behaviour so I started the disc again,played back the movie and through the Pop Up menu accessed the same subtitle menu and -This time- I did not touch the Subs. tracks buttons (1-2-3) but instead scrolled directly to the "Resume" Button and activated it.. Guess what .. Playback resumed from where I left.This means that the moment you activate any other button prior to the Resume button it loses its functionality !
Now when I link the subs.tracks to the movie timeline intead of the subtitle menu,the moment I access the subs menu through the Pop Up menu and activate any of the desired language subs buttons tracks, playback of the movie Resumes at once( no need for the resume button) but... from the very beginning and with the new assigned language track.
Like you are witnessing this is very Odd
Now I was told that the subtitles linking do work on DVD's.. so I was curious and I looked for an old DVD project I had and linked each button to itself in the subtitle menu( same way as I did for the Blu-ray project) while specifying the right language track. I burnt the project to a DVD and watched it also on my Ps3 ,but as DVD - During playback I accessed the Main menu from the remote Control "Menu Button" and there I again from setup went to the subtitle menu and switched from the english sub track to the german track and scrolled down to the "Resume" button in the same Subtitle menu and selected it- Preview resumed from where I left and track changed to german subtitle . Now really I am at a loss:)
Now here are my observations comparing Blu-Ray build to DVD build as far as subtitles issues, in general, are concerned.
1- Although ,as you well know, each project has a default subtitle and audio track that initially is active the moment you insert your Media (blu-ray or DVD). On a normal DVD when you hit the "Play Movie" button in the Main menu, movie starts and the default subtitle is active . On a blu-ray Disc the default subtitle track is not active - and playback has no subtitle at all unless you select subtitle Button on your remote and select a language track .
2- On a DVD each subtitle track displays its language on the screen when you use the "subtitle " remote control button; i.e. English ,French or whatever etcc.. are dispayed on the screen. On a Blu-ray DISC all languages become English ! :)
3- Adobe useful Help recommends and insists on a Gap of 2 frames between each subtitle for Blu-Ray projects. Well not even 6 frames are enough you need a minimum of 8 frames gap between each subtitle which makes short subtitle lines duration very short - the moment they appear they disappear very fast.
It is a real Pitty because Encore Cs4 is a wonderful application .Unlike other complains that I randomly witness in the forum I never Had a problem with DTS audio or AC3 or H264 or MPEG or any other error like build error or audio error and all the streams I use are High Def 1920 x1080 always show on the project panel as : dont transcode for blu-ray settings . everything is great but this tiny small issue that I could not so far master !
regards

Premiere CS3 lauch Encore CS4...

I have installed CS4 and kept CS3 on same system (Vista x64), as I have projects ongoing under Cs3.
Under Premiere Pro CS3, if I export to ENCORE, it now launch Encore CS4. I was used to CS3 proceeding to DVD burning after different steps. Maybe it's just a matter of learning the rope of Encore CS4, but I just wonder if a project under Premiere CS3 can effectively proceed under Encore CS4 for DVD burning ?
When I get there, nothing happen as it was under Encore CS3... Or Am i just missing a command to burn the DVD ?
Thanks,
Rob

lanstrad2008,
Rather than fight with the linking of PP to Encore3/4, I'd look to Jim's suggestion.
In a nutshell, you Export from PP, and then Import into Encore (of your choice). There are other ways to do this, but the fool-proof method is (assuming SD footage to DVD-Video) to:
1.) Export>Movie and choose DV-AVI elemental stream (Video ONLY).
2.) Export>AME and choose PCM/WAV, or AC3 elemental stream (Audio ONLY).
3.) Open Encore (of your choice), define your Project and Import>As Timeline, your DV-AVI file.
4.) Import>As Asset, your WAV, or AC3.
5.) From Encore Project Panel, drag your Audio file to the proper Timeline.
6.) Do your navigational Assets, i.e. Menus, Playlists etc.
7.) Check Project
8.) Preview
9.) Let Encore set the Transcode settings for your target output, i.e. DVD-5, or DVD-9.
Good luck,
Hunt

Encore CS4 loads 10% and STOPS! help please

I'm a high school student working on a dvd for my school's battle of the bands (it's over 2 hours long counting the concert itself and interviews with the bands), i'm quite adept with Adobe software and have been using it for some time. The project file is massive and i've been able to get all of my footage into Adobe Encore CS4 and make the menu. Now when I try to open the project, it loads 10% and stops, freezes, and will not respond. The computers here are Dell's running Windows XP and i have a feeling they're from about 2005-2007. Could this be due to the computer I'm working on? Or possibly a problem with Encore? I also have a feeling that I might need administrative authority on the computer to be able to work on a file in Encore that's as massive as this.
Please help me in any way you can, I've been working on this project for months and would like to finally finish it.

Welcome to the forum.
Both PrPro and Encore really, really want to be run under an Administrator account. That would be my first guess, but something puzzles me - you had been working in Encore with this Project in the past. Did your IT department change your account?
As a test, can you launch Encore and choose New Project? If so, set that up with a few Imported test Assets. Add a Menu from the Library and Link the Assets - Preview. Does everything work OK?
Next, where are your Assets stored, the ones for your Battle of the Bands Project? Are they on a networked drive, a USB external, etc.? Those can be an issue.
Last, tell us a bit about your Assets (especially your AV files), and also how you Imported them, i.e. as Timelines, or as Assets, to be dragged to Timelines. Are your AV files muxed, i.e. containing both the Audio and the Video, or are they elemental/elementary streams (Video-only in one file and Audio-only in another)?
I'm hoping that there is nothing wrong with the Project itself, as Encore does not have the capacities for "saving" a corrupt Project, that PrPro does.
Good luck,
Hunt

Encore CS4 Button & Loop Issues

I am building a DVD in Encore CS4 and have two issues. The DVD consists of a main menu with one button linked to the main timeline (3 min 45 sec) and a video(1 min 2 sec 21 frames) linked for the menu to have motion along with an audio clip with the same run time. The video and audio were exported from Encore CS4 as MPEG2-DVD.The loop point is set to 9 sec 11 frames and is set to forever.
Issue 1- When I try to preview the project in Encore before burning it starts as it should but stops at the loop point (9 sec 11 frames into it) and plays from the beginning. When I burn the DVD the loop works properly but I can not see it in the preview prior to burning. I wasted a couple of discs lining up the loop point due to no preview. I should also note that
Issue 2- When the DVD is burned and played it loads the menu which plays as it should. At the 9 second mark a button appears signifying the loop point which when selected begins the actual video, as it should. After the video finishes and it loops back to the 9 second mark the button vanishes. The only way to navigate at this point is to hit the top menu button which starts it from scratch.
I went back to a test burn I made and the button remained continuously after looping. What could I have hit that is now making the button vanish? And what can I do to get a full preview before going to build?
Thanks for any thoughts.
Cole

1 is a problem. Encore's preview capabilities have never been flawless. Use rewritable disks to avoid coasters.
2 is new, but I can't think of anythjing off hand to explain it.

"File not found" error when I try to render an animated menu (on mac) Encore CS4

I'm making a dvd with at least 2 animated menus. It means that I have a 1 movie in the background of each menu. Over my background, I have 3 thumbnail buttons which contain a small piece of movie animated movie too. When I try to to view my menus, in order to see the animation in the background and in the thumbnails I need to render the animation through File - Render - Motion menus.
The problem is that it works for the first menu but then when I continue my navigation to the second menu that has animation in background and thumbnails too, if I choose Render Motion menus,after 3/4 of the rendering it says "file not found" even if all the files are well in place in their folders.
Does anyone would have an idea of how to resolve this stupid problem that prevents me to burn my project on a DVD since the same errors will appear during the burning process (I use a mac with Encore CS4). Is it a bug? What are the solutions? Thanks for answering.
Steven.

SteveDVD,
The use of the .WMV was because that was part of the Library .EM template. I would not anticipate problems with other formats, so long as they are supported and the same for all of your Menus in the Project.
If you have done several Motion Menu Renderings, you might want to clear Encore's Media Cache, just in case it is still referencing previous Render files.
And yes, the re-Importation should yield the same result as Linking/re-Linking.
Unfortunately, I do not have CS4, so I can't test this for you. There do seem to be a few real Bugs in the various CS4 programs, and maybe this is one?
That "File Not Found" rings a bell in my feeble brain. Seems that there was a post on that, but I do not remember it being related to Motion Menus. Maybe search will yield something of use.
Good luck,
Hunt

Encore CS4 asset import creates black images

Running Encore CS4 on Win 7 32-bit; 4GB RAM, Radeon 7750 graphics
If I do an Import of assets, namely a bunch of standard, out of camera jpegs, about 2.5-4MB in size, then CS4 imports them but anywhere from 10-100% of them will just be black images.
Only solution I've found is to clear out the bad ones, save, close project, re-open project, re-import. Sometimes you can only import them one at a time without going through a close/open project step. Just clearing the image and trying to re-import without closing the project never works.
Worse - after re-opneing the project, sometimes some of the 'good' images have gone black and have to be re-imported.
Never had this problem with Encore 2.0.
Not having this problem with Encore CS3, but a CS3 project opened in CS4 also displays a bunch of black images which were OK in CS3.
So 2 questions
- anybody seen CS4 being so stupid as this? and have a real fix? (as it took me 4 hours to add 60 images yesterday, which is ridiculous)
- given CS3 seems to work (and opens projects much faster), is ther any downside to staying on CS3?

The links below are about editing, not authoring, but may help
Pictures that are "overly" large may cause video editing problems
Photo Scaling for Video http://forums.adobe.com/thread/450798
-HiRes Pictures to DVD http://forums.adobe.com/thread/1187937?tstart=0
-PPro Crash http://forums.adobe.com/thread/879967

Windows 8 Encore CS4 Blu-ray BSOD

I'm getting a BSOD in Encore CS4 when I try to build a blu-ray project. I have an HP laptop with an LG USB blu-ray burner. When I click build, even to build just an image, and then change from "DVD" to "Blu-Ray", there is a hang then a BSOD. My crashdump indicates that pxhlpa64.sys is the culprit.
This seems to be relevant, BUT the solution is to upgrade CS6 to new patch:
http://forums.adobe.com/message/4672190
I'm up-to-date in CS4, so that doesn't help. However, it sounds related and I'm hoping that my copy of CS4 Production Premium is still supported.
My version of pxhlpa64.sys is 3.0.78.0. WU can't find any updates as far as I can tell. I have not installed any drivers for my LG BE12LU38 Super Multi Blue, but it seems to be recognized and there are no updates via WU.
Here is my crashdump analysis:
0: kd> !analyze -v
* Bugcheck Analysis *
DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
Debugging Details:
DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x133
PROCESS_NAME: System
CURRENT_IRQL: d
TAG_NOT_DEFINED_c000000f: FFFFF80393BA8FB0
LAST_CONTROL_TRANSFER: from fffff80393e48853 to fffff80393cee740
STACK_TEXT:
fffff803`93ba2128 fffff803`93e48853 : 00000000`00000133 00000000`00000000 00000000`00000281 00000000`00000280 : nt!KeBugCheckEx
fffff803`93ba2130 fffff803`93d19e51 : 0000034b`321b0754 fffff803`93f6a180 fffff803`93ba2290 fffff780`00000320 : nt! ?? ::FNODOBFM::`string'+0x13c4c
fffff803`93ba21b0 fffff803`93c2ae94 : ffffffff`ffd1dc08 fffff803`93c54502 fffff880`012a0740 fffff880`0318e9c0 : nt!KeUpdateRunTime+0x51
fffff803`93ba21e0 fffff803`93ce7b2e : fffff803`93ba2290 00000000`279cdae1 fffff803`93c54580 fffff880`012a0740 : hal!HalpTimerClockInterrupt+0x50
fffff803`93ba2210 fffff803`93cde643 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchLBControl+0x1ce
fffff803`93ba23a0 fffff803`93d1b025 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForSpinLockAndAcquire+0x23
fffff803`93ba23d0 fffff880`01298644 : 00000000`00000000 00000000`00000000 fffff6fd`4008aa48 fffff6fb`7ea00450 : nt!KeAcquireSpinLockRaiseToDpc+0x35
fffff803`93ba2400 fffff880`01298c1d : fffffa80`0d3855c0 fffff803`93ba2559 00000000`00000006 00000000`00000005 : PxHlpa64+0x2644
fffff803`93ba2470 fffff803`93d26406 : 00000000`00000001 fffff880`06da1c00 fffffa80`10ca75b0 ffff0083`95c9c410 : PxHlpa64+0x2c1d
fffff803`93ba24f0 fffff880`00a76c92 : fffffa80`11549b18 fffffa80`0e1f9e00 fffffa80`0d4bfbf0 00000000`00000000 : nt!IopfCompleteRequest+0x446
fffff803`93ba25d0 fffff880`00a29f30 : 00000000`00000000 fffffa80`0d494400 00000000`00000000 fffffa80`0d494400 : iaStorV!ScsiPortCompleteSrb+0x31a
fffff803`93ba2690 fffff880`00a29762 : fffff803`93ba2870 00000000`00000000 00000000`00000000 fffff880`0476de14 : iaStorV!DeviceToHostCompleteRequest+0x530
fffff803`93ba27b0 fffff880`00a76959 : fffff803`93f6cf00 fffff803`93ba2ab0 fffffa80`0d488630 00000000`00019ba2 : iaStorV!AHCIFinishIntProcessing+0xea
fffff803`93ba2980 fffff803`93d15fd8 : 00000028`00000002 00000345`2a93dd9e fffffa80`0d66e010 fffff803`93ba2a00 : iaStorV!SpRequestCompleteDpc+0x45
fffff803`93ba29b0 fffff803`93d155d0 : fffff880`00a7685c 00001f80`00ff00ff 00000000`00000000 00000000`00000002 : nt!KiExecuteAllDpcs+0x198
fffff803`93ba2af0 fffff803`93d1a4ba : fffff803`93f6a180 fffff803`93f6a180 00000000`00183de0 fffff803`93fc4880 : nt!KiRetireDpcList+0xd0
fffff803`93ba2c60 00000000`00000000 : fffff803`93ba3000 fffff803`93b9d000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_IP:
PxHlpa64+2644
fffff880`01298644 48b90800000080f7ffff mov rcx,0FFFFF78000000008h
SYMBOL_STACK_INDEX: 7
SYMBOL_NAME: PxHlpa64+2644
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: PxHlpa64
IMAGE_NAME: PxHlpa64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 475dd06d
FAILURE_BUCKET_ID: 0x133_DPC_PxHlpa64+2644
BUCKET_ID: 0x133_DPC_PxHlpa64+2644
Followup: MachineOwner

For CS4 you must update the Roxio component http://forums.adobe.com/thread/400484
More on Encore and Roxio http://forums.adobe.com/thread/528582 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Right click the program icon and select Run as Administrator, which is NOT the same thing as running the computer with the Administrator account, and which fixes several "odd" problems... To create a two layer DVD (or a BluRay?), you MUST have Encore set to use the Run as Administrator option
Run as Administrator http://forums.adobe.com/thread/969395
Also, for CS4, right click the program icon and see if Win8 has the same WinXP compatibility mode that is available in Win7
As far as support outside of this user to user group... I seriously doubt that Adobe will provide any help for a program that is 3 versions old, and which was written before Win8 was more than a Microsoft dream

Premiere and Encore CS4 crashes and issues on Toshiba Laptop

I have a Toshiba Qosmino Laptop, 4 GB ram, Windows XP Sev pac 3, Nvida Gforce 7300 video. new 7500 RPM Hard drive
The two programs that crash all the time are Premiere and Encore CS4
Premiere will start some times and sometimes not. I've tried a new projects, importing a CS3 project seems to make no difference. Takes approx 2-3 minuites to load. Click on a imported video clip or timeline and crash.
Encore crashes "EVERYTIME"... tried to import from Premiere into Encore.. when the timeline is clicked in Encore it crashes everytime. Tried a new project in Encore same problem. Started Encore alone and same problem... first click and crash.
I'm not getting a blue screen just the Adobe crash report screen asking me to send a report... have done that many times.
Things that I have tried:
Had CS3 (BTY it ran fine)
Uninstalled CS3 and uninstalled CS4. Reinstalled CS4 same problems.
Defrag hard drive....
Reinstall CS4
Updated video drivers to latest version
Reloaded older video drivers
Did MSCONFIG and stropped all unneeded processes
All the rest of the CS4 programs open and run fine.
Any help is appreciated!!

Sounds like a problematic video driver or codec issue. You need to update all your drivers and try again. Also get rid of any unnecessary codecs. Try opening files in various formats and see if the same happens. Also you should search the KnowledgeBase, it contains a lot of information about this kind of problem.
If all fails, call Adobe Tech Support...

Received trascode loading error message when I tried to save a project in Encore CS4`

I have Encore CS4 operating on Windows 8 64 bit. I tried to save a project and received the following message: Error loading transcode preset Internal/Blu-ray NTSC SD MPEG-2. The project is to be a DVD not BLU-ray. I opened the original project as administrator....help
Thanks,
Bryan

Yes, it let me create a project. The error came when I tried to save...not save as...also came when I went to build the DVD. It always saves before it begins to build and the same error message came up again. It is a very simple DVD...no menus....just a plug and play. It is a thearter performance that was shot and then edited in Pro and opening titles and credits added. The thought is that the DVD would be put into the player and the timeline begins to play from the opening titles to the end credits...nothing fancy......

Encore CS4 suddenly crashing on startup

I have been using Adobe Production Premium CS4 for several months now with mostly no problems... crash here and there but nothing major. While using Encore to author a Blu-Ray disc, the software crashed when I transitioned from Photoshop back to Encore. I was editing a menu in Photoshop like I have done millions of times before, with minimal crashes. I shutdown and walked away for the day. When I came back the next day and started Encore it immediately gave me a crash report screen, and has given me a crash report screen every time since, it does not even make it to the splash screen. I have tried the OpenGL solution, no good. Tried the Version Cue startup solution, no good. Latest video drivers, audio drivers, etc, etc. Tried the user settings folder removal solution, no good. Even tried re-installing the entire suite, no good.
This makes no sense to me. I have successfully used Encore CS4 to master close to 20 DVDs since the release. There were no changes to the system from one day to the next. Any ideas?
CPU Specs:
OS: Windows XP SP3
CPU: Dual Processors - Intel Xeon 3.2 GHz
GPU: Nvidia Quadro FX 3400/4400 256 Mb
RAM: 2 GB DDR
Sound: Creative Audigy

Did this by any chance start to happen after updating via the Adobe Updater to 4.0.1? This can - and does unless turned firmly off in preferences - run in the background.
There have been issues with the updated version not playing nice with certain NVidia cards.

Encore CS4 no preview?

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