Enterprise call info/CSQ Name appear as clid on Cti port number

Hi I was wondering if anybody knew how to make custom text appear on the agents phone when it is ringing rather than just the Cti port number. I have the enterprise call info working and have it showing on the cad software but would like it to appear on their phone when ringing. I would settle for the csq name but would rather my enterprise call info.
Thanks
Carl

The only way to do it is to create separate Call Control Group (i.e. CTI Ports) per-application/trigger and set the Alerting/Display name on them. This forces you to define a set quantity of ports per-application instead of having one big pool available to the whole system though. It also means you need to have roughly a 1:1 correlation between CSQs and applications/triggers.
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UCCX 7.0 - Set Enterprise Call Info not working

I had inherited a set up of IPCC 3.5.2 which was passing reference numbers to the agent desktop program which the users had typed into a collect digit prompt section and stored in a variable (in this case v_referenceNumber). I want to take that information and pass it on into the CAD (Cisco Agent Desktop). We are using UCCX 7.0.1(SR5).
The script we were using previously was upgraded upon opening it in the editor as expected but instead of a simple set enterprise data section like was in the script previously I now have an "IF" statement for each one of those sections of the script where the set enterprise call info is. I have been looking through the three scripting guides and found the Enterprise Expanded Call Context (ECC) section where I think I need to be but I am not sure what I am doing wrong. Personally I would like to Scrap the IF statements entirely and just move the Set Enterprise Call Info steps up under the Selected tree and delete the IF statements entirely, which is what I am playing with now.
Anybody know what I might be doing wrong? For example, I am not sure in the set enterprise call info section under Expanded Call Variables, when I click on add or modify an existing, my value is v_referenceNumber and the name is user.reference I had defined previously, BUT, under Array Index and Token, do I need to specify anything? Specifically with Token, am I supposed to put in the Field index number for the variable as defined in the Side A section of the Desktop Administrator Field List? Why they would move this from a simple application to the web tool they have is boggling, it seems to lock me out when I am the only one logged in if I am not careful. Pet peeve though.
Anyway, any guidance is appreciated, 3.5 was simple to put it mildly, and things just worked.

But each one of the Enterprise Call Info steps is named user.layout, or you just need the user.layout once and the value would tie to the UCCX backend value of default or whatever your layout list was called? So, to recap:
1) Don't use the default layout due to potential upgrade changes down the road from Cisco.
2) If you are just using UCCX like I am, I can skip creating Enterprise variables in the editor's settings menu.
3) On the Set Enterprise Call Info > Expanded Call Variables Section, the names column is case sensitive and should be contained in quotes, and the value will be my variable I am transferring.
4) I can set multiple variables in one step right? This would be more efficient than multiple set steps or are there other factors in using one vs 4?
@Jonathan: You mentioned in your article that the Values column should be quoted as well but if I hit my dropdown and choose v_CallType (one of my variables obviously), its not quoted. Will this cause the script to fail? Should I go back and quote it?
Sorry to beat this topic but I have a limited testing period each day and if I don't get it close or right on the money it will be forced to wait more to get another shot at it. I guess that brings up the need for a testing queue then... Next time around.

Some contacts have disappeared from my phone contacts. They are still in the phone because if someone calls me their name appears and if i search in text for contacts they are still there - but if i search in phone contacts they are not there, Help

Some contacts have disappeared from my phone. Not all just random ones. They are still in the phone because if someone (who has disappeared from my phone contacts calls me their name appears and if i search in text messages for contacts they are still there - but if i search in phone contacts they are not there, Help!

But once again, I do not want to lose my other texts, app progress, and photos. I could sync the photos but i would still lose the app progress and texts. I would only restore if it was the only option left, but the other space, as already stated, isnt the main concern. The main concern is those 'deleted' texts. If they go, then a good size chunk of the other space goes. I know you CAN delete texts for good. It worked fine before. All i want to know is why its not working for me now, and how to fix it.
I also know that when you delete texts on your iphone, they get marked for deletion, however they stay on your device (thats why they show up when you search for them.) then when you sync your device with itunes, the texts marked for deletion should disappear. When i synced they didnt disappear. Thats what i need an explanation/solution for. Why the texts marked for deletion didnt get fully deleted after the sync.

Setting Enterprise Call Info Step Within An HTTP Triggered CRS Script

IPCC Enterprise 7.5(6)
CAD 7.5(6)
IPIVR 7.0(1)sr05_build504
We had a vendor develop some IVR & ICM scripts a few years back to take a website triggered request and pass along it’s value from the header, store it into Call Peripheral Variable 1 and place a call to a queue with agents (using CAD). It then sets off a work flow group macro to populate this value (from PV1) into another application along with a repeating message to the agent that says they have a new request. Since we recently upgraded our IVR to 7.0(1)sr05, I had to change the scripting some to make it work. They were using a freaky way of getting the value into PV1 using a pre-connect application triggered from the initial application. Anyway, their method would not work with the new version any longer so I needed to alter the scripts some.
The problem I’m having is that PV1 is being set after the Place Call step. This actually needs to be set before it reaches an agent in order to pass the value into CAD. Currently, I’ve been using some delay statements in the ICM script to give it time to get the value into PV1 but it’s not 100%. I get sporadic results.
Current script in test.
I’m looking to see if anyone can tell me a way to setup the Set Enterprise Call Info step before the Place Call step? Since this is HTTP triggered, I can’t use (Triggering Contact) and I haven’t been able to set a pseudo contact because debug tells me that the contact is null or because it’s not a call contact.

Hi Gabriel. Thanks for the reply.
The current method that's in place seems to work fine for me in test but when in production, I'm getting about a 60-70% success rate. As it comes into my ICM queuing script, I'm using another Run Ext Script node to execute a delay to give the Set Enterprise Call Info step from the first VRU script extra time to set it's value before reaching the ICM Queue To Skill Group node. I definitely notice better results when I did this but still not a 100%.
The reason I'm doing this is because of the notation that the help file discusses about the Set Enterprise Call Info step:
"Note In a Cisco Unified CCX system:
Beginning with CRS 4.0, this step should be placed script before the call gets connected to an agent. This means the step in the script should be placed before the Select Resource Step or in the Selected/Queued branch of the Select Resource step.
If call data is set after the call gets connected to the agent, it will not be displayed in Cisco Agent Desktop (CAD)."
So this is why I've been looking to see if this step can somehow be set before the Place Call step. I'm not that familiar with altering Sessions or Contacts but was hoping someone might know how to manipulate these in order to let me do this.
Thanks again.

CUCCX 7.0 Set Enterprise call Info

I am trying to use SET Enterprise Call info so when the call rolls back to another queu it shows the the info from the first queue. So example caller goes into the nurse queue and after 6 minutes rolls to the FRONT DESK queue. I want to use the "Set Enterprise call info" to show info from the nurse queue so they know when a call goes to their agent from the Nurse queue. I have it added but not sure what variables to make and then to set in it so it will do this.
I have it under the "Menu" "MON_Fri" option 5 Phone nurse. I have attached the script.
Any ideas?
Thanks
Dave

Hi
If agents are using CAD, there is a call info window (lower right, if I recall correctly) which lists the CTI RP, queues, and any previous agents that this contact has been through... this works without any particular scripting, it's just a matter of getting your agents to look at it...
Aaron
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How to use "Set Enterprise Call Info" step in the script ?

Hi all
Can anyone please suggest how to use "Set Enterprise Call Info" step in the script.
Does anyone has any example script with the same (a complete example script) ?

Hi
go to this guide
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf
and see the chapter
"Designing Scripts for use with the Cisco Application Gateway"

I had microsoft exchange added and when I synced I lost all of my prior contacts. Also, thenames all turned to numbers. Example when you get a text from a contact, their name appeared. Now just a phone number. What did I do wrong and can I get it back?

Since adding microsoft exchange I sunced my phone and lost all of my old contact, notes. etc. Also, when I do get a text message it appears as a number instead of a name. What did I do wrong and can I get my old info restored. When I tried restoring it only gave me the same thing.

That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.

My iPhone 4S not compatible with 2008 Q7 Audi MMI. Now only phone numbers come up on screen, no name. Names appeared on the phone screen but not MMI screen. Cannot dial by contact info while driving anymore. Never had this problem with previous iPhones

My iPhone 4S not compatible with 2008 Q7 Audi MMI. Now only phone numbers come up on screen, no name. When someone calls, only the number appears on the MMI screen, not their name or whether they called from their office/home etc..   Same with missed calls, dialed numbers etc.. Names appeared on the screen of the phone, but not on MMI screen. Cannot dial by searching contact and name info while driving anymore. Never had this problem with previous iPhones. Is this an Apple issue or Audi issue? Anyone with this problem? Help!

NIGHTMARE Finally Ends, after nearly two weeks.
After trying for over a week trying to get my replacement iPhone 4S to activate, I ended up driving 110+ miles to an Apple Store to get a second replacement, which had been specially shipped there for me. Popped in the SIM card, went through the setup and I finally have an iPhone 4S that works, at least for the time being.
Advice to others who find themselves in this situation:
     1)     If you get these messages (see original post), the phone is bad. Demand a replacement.
     2)     If the AppleCare tech advises that the Apple Agreement Administration team is investigating, you'll be waiting for a week or more for them to complete it. Demand a replacement immediately, don't let them put you off indefinitely.
After the initial phone call documented in my original post, I was in daily contact, phone & e-mail, with the AppleCare tech trying to figure out the problem, and we tried everything, from forced restore's to switching SIM cards, conferencing w/ AT&T, etc. It seems that this was a case of first impression to Apple, but if it wasn't, then the problem is not well documented or known by those who should know, and for that, the blame should be on Apple, not the AppleCare tech who worked tirelessly trying to figure out a solution--I'd send him a case of beer if I knew where to send it.

HT4515 How do I have my name appear to my caller as caller id ? Right now all that comes up is my number...

How can I have my name appear in caller id to my call recipient ? Right now all that shows is my number...
Thank You !!!

It depends on several things:
If your call recipient is another iPhone, your name won't come up unless you are in that person's contact list.
If your call recipient is a land line capable of displaying caller name and telephone number, but all they see is your number, then your cellular carrier needs to fix that. Contact them and ask for your name to appear also.

I added 3 contacts and saved on my iphone 5, but do not appear on my list of contacts. the names appear when they text or call me. I have to go search for their messages when i need to call them

i added 3 contacts and saved on my iphone 5, but do not appear on my list of contacts. the names appear when they text or call me. I have to go search for their messages when i need to call them?

Try to restore your iphone via iTunes or update to ios6.1.2.
If itunes gives an error with restoring (DFU/Recovery or just normal)
try this:
open your computer and search on windows; C://windows/system32/drivers/etc/hosts
open up the hosts file in note pad you will see IP adresses and more add another line and put in this:
#74.208.10.249 gs.apple.com
this is a by-pass to the cydia/saurik restore server, it has nothing to do with jailbreaking over voiding apple's warranty
let me know if succeeded!

TS4148 Why cant my stored names appear on screen when they call but rather only numbers

why cant my stored names appear on screen when they call
no sim icon seen on my phone

For names to appear on the screen of the phone when calls are received, the carrier has to support caller ID, and the caller ID information has to match what is saved in the contact exactly. If this is not working, you will not see the name.
Not sure what you are asking regarding SIM icon.

CONTACT NUMERS RATHER THAN NAMES APPEAR WHEN CALL IS RECEIVED

Contact number rather than name just starting appearing on screen when call is received. Downloaded pictures from phone to computer yesterday.

The contact in which the photo does appear (along with the contact's name as well) is one that I added myself. I have photos added for many of the people in my Contact List, but neither their photo nor their name appears to me whenever they call or text me.
I know how to add a photo to a contact's information within my Contact List. I need to know how I can make that photo (or even the contact's name) appear whenever I have an incoming call/text from them. What I am seeing is just their phone number, and I do not know everyone's phone number well enough to recognize from whom I am getting a call/text. It would be much easy if their photo or name appeared instead.
TYSM for your speedy reply to my query, but the information that you have provided does not solve my issue.

I've just updated my IOS to 5.0.1 and when some of my contacts call me there name doesn't appear.

I have all contacts with the indicative, but if I remove the indicative the name appears but disappear in the message. I'm not the only person with this problem.
Is this an iPhone probleme or an operator problem?
Before the update everithing was working.

Here you are "the strange draft logos"...

UCCX 8.5: CSQ Name Displayed in CAD Integrated Broswer?

Cisco Forum:
Can UCCX 8.5 for the Cisco Agent Desktop (CAD) provide the CSQ Name in the Integrated Broswer portion of the CAD? That is, the CAD can be used to pop a web link to agents on incoming calls. While the CAD can show the CSQ Name by default, it does so in a reasonable small font amid other data. Can some call script variable be set for the CSQ Name which would then be used to dynamically pop a unique web link on CAD Integrated Browser which would then display whatever is configured as a web link to display?
As an alternative, can agents using the CAD also have a IP Phone display of the CSQ Name.
Thank you for your comments and suggestions.
Dan

Before you can pass the CSQ name to the integrated browser you must first have the script pass the CSQ name to the CAD. It needs to show in the top left panel where the ANI is currently displayed.
See this link for an example of how to create a layout and the script changes to pass a value to CAD.
https://supportforums.cisco.com/message/3478154#3478154
You can then build a dynamic URL in the desktop administrator with the CSQ name.
Please rate helpful posts.
Graham

In Finder something called 'vuuno' has suddenly appeared under Shared. I didn't knowingly connect and want to remove. Worried I've been hacked or something. What is this and how to remove permanently?

In Finder something called 'vuuno' has suddenly appeared under Shared. I didn't knowingly connect and want to remove. Worried I've been hacked or something. What is this and how to remove permanently?

If you are using an unsecured or shared wireless network, then it could be just another user's computer name. If your sharing settings are correct, you have no worry. However, It would appear that at least some of the other user's settings are less than optimal inasmuch as his/hers is openly being displayed.
The next time you check into a hotel and use their wireless network, you are likely to see a number of other user's computers. Some just the name, as they share no files. While others are wide open, and their file sharing is on.

Enterprise call info/CSQ Name appear as clid on Cti port number

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