Envy 15t 3200 blue screen after graphics install

Hi everyone,
I'm an IT professional working on a client's HP Envy 15t-3200 notebook PC (Win 7 x64, Intel i7, AMD 7700 series)
He said (he thinks) after installing a recent windows update, it started blue screening on him with a graphics error.
He restored his PC to factory install, and it was working fine until he installed windows updates and the graphics drivers again, receiving the same blue screen graphics error.
I picked up his laptop. I installed a slipstream of windows 7 that I created. Everything worked fine - as soon as I installed his graphics drivers.
First, I had installed the AMD drivers (from AMD, not HP). I thought everything was working fine, until I checked the device manager and saw that the AMD graphics were being disabled, and the laptop was reverting to the generic graphics driver. I also tried the older driver offered on HPs support page.
I uninstalled the AMD graphics, and installed the Intel graphics. As soon as they were installed, upon restarting I received the same original blue screen error and had to result in booting to safe mode and performing system restore.
When I install the AMD graphics without installing Intel graphics, it reverts itself to Generic graphics. The AMD graphics adapter shows a Code 43 in the device manager, stating that the device has stopped working because it has reported problems.
I played around with different versions of AMD graphics which did not resolve the issue, and I installed different versions of the Intel graphics, which still caused a blue screen.
The PC is working ONLY with the generic graphics drivers, which doesn't work for what my client wants to be able to do (gaming).
I found this - http://h10025.www1.hp.com/ewfrf/wc/document?docname=c04121863&tmp_task=solveCategory&cc=us&dlc=en&la...
on the troubleshooting page for this notebook, and tried using this solution which also did not resolve the issue.
I've checked temperatures of the laptop and nothing is anywhere near overheating.
I don't know what else to try. My client said he will live with it and just not use it for gaming anymore, but that is not good enough for me - I've offered to continue finding a resolution for him free of charge.
Any help would be very appreciated, this is extremely annoying
This question was solved.
View Solution.

Reformatting the hard disk and installing the OS again may or may not help.
I would consider rolling back to a system restore checkpoint where the issue all began, testing it and if it works turn off Windows updates on the notebook.
Unfortunately, this notebook model requires replacing the system board. I wish I had better news for you on this, but I do not.
You can see that in the Maintenence & Service guide.
The larger notebooks have the graphics adapter module as a seperately replaceable unit.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 21:24:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T20:24:04.336182100Z" />
<EventRecordID>253</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">239</Data>
<Data Name="BugcheckParameter1">0xffffe0007c3e1080</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 19:45:24
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
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<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T18:45:24.960461300Z" />
<EventRecordID>218</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
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Above you can see the log name, not sure if you can read it, I've put it in a code block.
I thought it was my RAM that was default/bad /corrupt. So I bought new ones, but the problem keeps ocuring. I re-installed my windows 8.1 using new RAM, but it keeps giving me "windows/freeze lag" and then blue screen.
See logs.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 21:24:04
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T20:24:04.336182100Z" />
<EventRecordID>253</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">239</Data>
<Data Name="BugcheckParameter1">0xffffe0007c3e1080</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 20-2-2014 19:45:24
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: AWM
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-02-20T18:45:24.960461300Z" />
<EventRecordID>218</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>AWM</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>
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motherboard/Moederborden ASRock 970 Extreme3 R2.0
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virut900 wrote:
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Blue Screen After Waking up from sleep.....

So whenever I put put my screen dowm(the laptop is on) and after while i open my screen.
There are blinking black colored lights and after while a blue screen appears and says "There is a problem in the computer or installed drivers or in a update so windows is shuttig down to prevent the damage.....
Dumping files:125 (and so on)
after it reboots by itself the windows gives me message saying "There is a problem with ATI DISPLAY DRIVER"

Hi,
Please try the Microsoft fix:
http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/blue-screen-after-sleep-mode/...
Good luck.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Blue Screen Result When Installing To External Firewire Drive

I can't afford to have problems with programs not running on Leopard on my 17" G4 1.67 GHz 2 GB RAM PowerBook so I am trying to install it on an external Firewire drive. I was hoping to test out Leopard with certain applications by running it from the external drive.
The Firewire drive has two partitions, one has my backup clone of the PowerBook and the other just has files and about 35 GB of free space. The installation would be a new installation so none of the files that deal with login or Application Enhancer that are being talked about in other threads are an issue.
My first attempt to install brought up a blue screen after the installation restart. I left it there for about 30 minutes then powered off the PowerBook by holding down the power button. I started it again and held down the option key, picked the install disk as startup, went through the disk utility repair disk (found no problems). After that I picked the new install on the external from the startup preferences and it simply restarted to a blue screen. I left that one for about 20 minutes then powered down.
I went back to the Powerbook Tiger OS system, deleted all the installed folders on the external and tried a completely new install. Once again it went to the blue screen after the Leopard install restart. This time I left it overnight and this morning the display was dark and upon waking it up with a tap of the space bar was greeted by the bluescreen again.
I talked to my Apple hardware rep who knows the equipment that I am working with and we talked about all the steps I went through and he has no explanation why it won't work on the external.
I would love to hear from anyone that may have insight for this particular external FW drive installation perspective.

Joe-
Is the drive partitioned to APM? (Sorry I took Anton's reply to be yours.) What was the type fo partitioning onthe disk with the success? I am not knowledgable enough in those error messages on the system.log file, but one thought is - after the memory upgrade, did you clear the PRAM (long shot, but do it anyway)? The machine booting on one external Firewire drive (#2) implies the problem is with the external FW disk (#1) you are using. Some other people had the bus error, but with Time Machine. (Not to go on a tangent, but TM seems to have problems when the disk name has non-alphanumeric in it.)
Hoping someone who knows the syslog errors and the boot sequence will pipe in here.

Envy 15t 3200 blue screen after graphics install

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