EP6: com.sap.pct.crm.generics.ValueHelp not found

Question

Hi at all,
We are tring to setup crm default scenario in EP6.
To do this we have imported the relative business package from iviewstudio.com (Business Package for SAP CRM 4.0 50.2)
The Bsp part of the application seems to work fine but we get an error following the link that should open a pop-up to help the user selecting values
The error is described here:
<i>Portal Runtime Error
An exception occurred while processing a request for :
iView : N/A
Component Name : N/A
iView not found: /global/services/service-iviews/local/com.sap.pct.crm.generics.ValueHelp.</i>
This Iview was imported correctly from the business package (I've checke the import logs).  
I've looked on the server and I've found the related classes/jar (generics.jar).
I've looked also log (using the logviewer application) files but there nothing releted to this.
Does anyone have an idea to solve the problem? or something else to check?
Thanks in advance,
Bye
Fabio

Answer 1

Hi Giovanni,
It looks like a permissions issue, you might want to refer to the permissions of
1. The role that you are creating, see to it that you have everyone group assigned to it and enduser checked.
2. As you are connecting to CRM system, you might be have created a system using which you are accessing the CRM system, check for the permissions of that as well.
Hope this helps.
Cheers,
Sandeep Tudumu