Equipment repairs process

Hi Members
I have a situation here, i have checked for similar solution on the forum but they are not really addressing my situation. my client has a business in which they repair "machines" owned by another unit of the company. they do a CS order and bill that unit. what we want now is to track each and every component i.e when you remove a particular component we want to know the serial number and when entering a new one we want to know the serial number as well as the value of each of those components at installation and dismantle because they are assets. we want to do all this using one order but SAP standard doesn't have the functionality for multiple equipments.
regards
T.C

TC
You could implement Operation Account Assignment (OAA).
You can then assign Object List equipment to individual operations and settle these operation costs to the relevant asset.
This topic has been covered before - try searching this site.
PeteA

Similar Messages

Material consumption by Equip during outside repair process

Hi All,
if I send one equipment for repair outside(eg. Telephone), first time during repair process he replaced Wire, next time
after few month suppose he replaced Keypad. the both materials he(third party) changed are not maintained in our material
master. At the end of the year suppose I wish to know which r the repair processes happened for this equipment
(ie. Telephone) & which r the materials changed/consumed by this equipment during this year.
How could I come to know these details?
plz revert with your suggestions.
Regards,
Amol.

Hi YK,
plz let us know that, is it possible to get outside material consumption details without maintaining those materials in our master?
Amol.
Thik...Thikkkkkkkkkkk....
Hi Gurus,
Plz put ur suggestions on this post...
Regards,
Amol.
Edited by: PMAmol on Apr 20, 2010 8:21 AM

In House Repairs Process in SAP

We are using the In House Repairs Process in SAP but have an intermittent issue around the population of the Serial number and Equipment numner on the Service Order. The process is as follows: -
Create S1 type Notification populating the Material number, Serial number and Equipment numer with a Customer number
Through the action box 'Create Repair' we create a Sales Order.
Tcode VL01n is completed to create an outbound delivery.
Finally tcode QA32 Usage decision is utilised to create the Service Order.
We have an issue that sometime the Serial number and Equipment number is populated on the Service Order and sometimes it is not.
Can you advise me what are the pre-requisites for this process?

Can any one let me know the BADIs that gets called in for Complaints and inhouse repairs, specially during change of the text type. I came to know that BADIs needs to be implemented for this.

Simplifying repair process

Dear All
I need to configure the repair process in a easier way.
Like in service order I need to get to choose the spare parts that are to be consumed corresponding to the reference object only and all other spares should be hidden. Is it possible to confirm materials without posting them.
The tecnician should be able to select among certain problem description relavant to the equipment.
In standard system is it possible to get direct cost entry for services performed without confirming time or doing time entry?
Is task list of any help in this scenario?
Thanks in advance
Subhro

Like in service order I need to get to choose the spare parts that are to be consumed corresponding to the reference object
only and all other spares should be hidden.
-->> Please Maintain the BOM for the Equipment . You can access directly from the order and it will display the spares assigned to the equipment.
Is it possible to confirm materials without posting them.
-->> This is not clear. If you assigned a material in the order . It will request for reservation. It depends whether you get it issue to order or not so posting come only when you do the financial related transaction. ( Goods Issue/receipt)
The tecnician should be able to select among certain problem description relavant to the equipment.
--->> Maintain catalog profile for the Equipment. There are different ways to do it. You can use code and code group or solution database if you are looking for diagnostic way of approach.
In standard system is it possible to get direct cost entry for services performed without confirming time or doing time entry?
-->> This should be possbile in resource related billing. Please check it out.
DP

Repair processing

hello all!
i would like to use repair processing in SD and CS. i created a sales order but automatic creation of linked service order fails, because i use account assignment 'D'. any change to enable this process?
thank you!

Hi
From where it is picking ACCT ASSNG CAT.
Regards,
Rakesh

Error during Repair Process

Hi,
I am processing repair process with order type "RA", After entering the line item & qty, system is giving the following error message. Please respond.
Rapair Items have to be assigned to the Main Item.
Message No: V2094.
Thanks & regards

Can you provide the detailed steps? Also please explain why system is lookign for this information. What are the configuration steps involved.
Thanks & regards

Equipment calibration process

Hi experts,
in equipment calibration process we have created a plan and scheduled.
maintenance order with inspection lot created.Calibration completed and closed.
But for the next calibration due date again we have to save the schedule (IP10)
in order to create maintenace order with inspection lot automatically by the system.
is there any solution for this problem so that we don't have to save the schedule again and again to create maintenance order automatically ? Plz answer.

When you create a maintenance plans for calibration in the third tab you will find sort field, define one sort field specific to calibration in configuration and attach it with your all calibration plans. Now after completing the calibration work don't forget to run the dead line monitoring program. Simple select the sort field and execute it will not take more than a min and all your next planned dates will be adjusted automatically
Regards,
EJ

How does the repair process work

how does the repair process work, currently broke my iPhone, water damage, and still have a warranty until july 30.

http://www.apple.com/support/iphone/repair/other/

Repairment process is very long

Hey,
The problem is that ive given my computer for repair almost two months ago and I still have not received it back, even though I was told it takes approximately 3 weeks to repair it. Every time I call to the service centre they tell me that they are waiting for the details to arrive. My warranty runs out next month and I am obviously interested to get my laptop repaired before that.
I was therefore wondering whether the Toshiba company has any rules on how long the repairment process can take?
Thank you

Hi mate
First of all I have to say that my notebook was fixed by ASP in my country too but the repair process went very quickly;
I have called the ASP at Saturday, send the notebook on Monday. Thursday I received the message about the malfunction and Monday the notebook was send back to me.
The warranty has covered everything.
But I think everything depends on the part availability.
In some cases the parts are not available for ASP and the technicians needs to order such parts from Toshiba head stock this can take some time
But dont worry mate; its no matter that your warranty runs out next month because the notebook has been already send to ASP and it this was done while the warranty was valid.

Why is the repair process so long and painful for a item that is still under original factory warranty

The repair process for items under original factory warranty are unacceptable as it takes way too long to get in touch with a repair representative or get a repair performed. Meanwhile I am without my Sony 4k tv. The whole long process has been a complete nightmare and I am seriously regretting my decision to purchase a Sony tv as well as debating if I will ever buy another Sony product. I would love to share my story with a supervisor as I had asked to speak to one and was told I can't.....even after several kind requests. I want to offer constructive criticism as I can see on many forums people are losing faith in Sony and their products. Can a supervisor or someone with some authority contact me? Sincerely, David Jablonski

Hi David. I'm in the exact same boat. I have a $2500 projector (HW40) that started giving trouble. It's been 4 weeks now and no telling how much longer they will take to fix it. No communication either. The phone support is useless. You waste hours and hours (literally) on hold and getting the runaround. I'll never ever buy Sony again. I'm sharing my horrible experience on the A/V forums and have already steered quite a few to the Epson and/or JVC projectors. Sony will never get another dime from me.

Intercompany Repairs Processing

We have a scenario where Plant A, Company code A receives a repair. However, they don't repair these units, so they send them to plant B, Company Code B. My question is, how do you track this unit?
Currently, we are using 2 repair orders, 1 in plant A & 1 in plant B. This is messing up the equipment record when plant A attempts to send the unit back to the end customer, because the equipment master believed that plant A was the end customer and sets the ECUS status.
I've talked to another company that just sent the service order to another plant, but it's impossible to properly track the inventory using that method.
Has anyone else encountered this situation, and if so, how did they handle it? thanks,
Mike

Hi, Following may be thought off.
Scenario1: Equipment E owned by Plant A of company code A and repair work done by Plant B of company code B.
equipment master E is maintained in Plant A and work center of Plant B is defined as work center in the maintenance order for that operation in Plant A and work is carried out. Plant A settles the order against its own settlement receiver and Plant B creates an internal order and settles against the maintenance order. This is possible as long as controlling area for both the plants are same. You may please check it up with your CO team. User status eg "Sent to Plant B" can be used to track the present status / location of the equipment in equipment master or notification / order.
Scenario1: Equipment E supplied to customer by Plant A of company code A and repair work done by Plant B of company code B.
equipment master E is maintained in Plant A
when the equipment reaches Plant A, user status is set as equipment received from customer.
create maintenance order in Plant A & plant B as mentioned in scenario 1
Set the user status as "equipment sent to Plabt B"
Track the equipment using user status.
If the controlling area of Plant A and Plant B are different, then use Plant B as vendor for Plant A and maintain as partner in equipment master. Tracking of equipment using partner is a standard feature.
Trust this will help you. Any feedback / comments on this would be appreciated.
Regards
SRN

Repair Process in CS

Hi Gurus,
I am facing a pblm. While processing a repair service order after customer return, my client wants to capture Machine (Production work centers) cost in Service Order. Also there is requirement to see the effect on Machine capicity loading due to these repair jobs.
Should I create machine as an activity & attached to Service work centre?
Or
Can I attach production work centre in my Service order, against which I can confirm the time & hence can capture the machine cost.
Will really appreciate some prompt response.
regards
Ravi Kumar

If there are no labour costs involved you can directly use the production machines as workcenter for the service order. That way the costs incurred while confirming the time for under these workcenters will get collected by the service order.
About the other part about see the load balancing and monitoring features you can use the same workcenter again. You will see what is the load and in the planning board can adjust the schedule of the service order.
B A

Microphone repair process?

Wat process do I follow to have the microphone repaired on my 8800?

Unless you have expertise at micro soldering, I would avoid doing it yourself.
If your device is less than a year old and purchased from a carrier, return it for a warranty replacement.
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I can't accessed system recovery options after the repairing process was interrupted.

although it's not my PC, i'm still concern about it (it's actually a public computer in our library). I actually tried to repair it using the system recovery options of windows 7 with thinkvantage technoliogies but i interrupt it because maybe someone will caught me and i will be mistakenly be liable. and the result is after i restared it, it restarts over and over again, with BSOD appearing for a split second. i tried to use disable autorestart on system failure feature, and i saw the BSOD. but the real issue is i can't go through the recovery options, only until the part when i'm asked to select a keyboard input method, then the next part is this message: "You must log in to access System Recovery Options. If you are having trouble logging in, please contact your computer administrator for assistance. Click OK to restart the computer." anyway, this is the BSOD says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical in formation:
*** STOP: 0x00000024 (0x00000000001904, 0xFFFFFA800690D840, 0XFFFFFFFFC0000102, 0x0000000000000000)
I hope this problem will be solved as much as possible. thank you in advance. and i also don't know what model of this Lenovo all-in-one PC is. but i think this is 3318F9U, and its i forgot its BIOS version, and i don't know how to access it. and also, i'm not sure if there's a preloaded Superfish in this all-in-one PC, maybe the vulnerability started it. because i recently read an article regarding the Superfish's vulnerability.

Hello and welcome,
Please remeber that this is a peer-to-peer forum (users helping each other) not the Lenovo support site. There is some Lenovo presence, but if you need urgent support, please try your local support office:
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THINK-branded products
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1-800-8908-6454 (GLOBE subscribers), 1-800-1441-0719 (PLDT subscribers)
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Repair process

Hello,
I have scenario where customer returns the defective item to company & this defective item is sent to vendor for repair, vendor repair it & send back the repaired item to company along with invoice this is then send to customer. Here when defective item is returned to company it is booked in sales order stock. How can I send the material to vendor & get back the repaired item
Regards,
Naveed Ansari

Dear Sir,
I need a small information... We too wanted to provide solution for the similar scenario... Before that when a customer returns the defective component ( Not full machine) which has serial number.. How to identify the vendor from whom it was purchased.. Normally these scenarios takes place after 3-4 months or even later.
If somebody can give how it can be done it would be great help..
Also Since the Vendor is providing warranty for, say 12 months.. we need to check from the system whether it is under warranty or not? How to configure this...
Thanks in advance
Sriram
Sriram,
This is an old closed thread.
Open a thread for your specific query.
-Paul
Moderator
Edited by: Paul Meehan on Mar 2, 2010 11:36 AM

Equipment repairs process

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